Holiday Inn Darlington - North A1M by IHG

The staff were nice and the hotel was clean. Only down fall was uncomfortable beds!

Always clean great staff great breakfast brilliant location.

Great for a quick overnight stop.

We loved every min of our stay would deffo recommend will be coming back for our 3rd year in a row in 2026

Good family stay

Lovely and convenient hotel. Very clean. Lovely friendly staff.

Great hotel for convenient location for Kyren. Friendly and helpful staff. Free parking. Conenient to M1A

Very nice enjoyable stay, friendly and helpful staff, pet friendly and disabled facilities will deffo stay again next year

All ok. The sofa bed for two people was extremely small. Not quite a double and not very comfortable.

easy access to Darlington ,convenient stay

The public areas were nice and modern. The room we had was in need of upkeep. For example, the linoleum in front of the sink was lifted up. There was a loose tile in the toilet/shower room with missing grout. It was confusing... There was a portable radiator and a fan - and then some kind of blower unit above the door. Only a dry iron was provided.

Good for a overnight stay.

We thought we’d stay in a Holiday Inn because we thought it would be more upmarket than our usual Premier Inn stays.. how wrong. This is a tired soulless motorway service station stop. Apparently only 4 rooms have baths and they’re charged out at executive suite rates. This wasn’t clear at booking. The glass shower door rattled like it was going to come off its hinges, the shower and toilet reminded us of being on an overnight ferry. Rooms are tired, small tv, the staff had forgotten to make up a sofa bed for the kids. The doors were heavy with gnarled and worn wood, and banged constantly, resulting in very poor sleep. Meal for 4 was extortionate and very poor quality for the money charged. Very poor selection of drinks at the bar. Fine for the miriad of workmen and suited salesmen but very little comfort to speak of. If you’re with a family, Avoid!

The star ratings sat it all

Very friendly and comfortable.

Overall pretty good- room was decent size, clean, beds were comfy and breakfast was nice- the only thing that let it down a tad was the booking was for 3 people and yet there was only 2 of everything (water glass, mugs, tea bags etc).

Great for a one night stay while travelling

We stay here often it is always a good breakfast and very clean bedrooms comfy beds and the staff are very helpful and always pleasant

Lovely hotel. Lovely staff.

Just an over night stay to attend a meeting but location was perfect and the room amazing I will stay again when I next travel to Newcastle.

Overnight stay on way to Scotland with our dog. Very friendly and professional staff, extremely accommodating.

Lovely hotel and friendly staff perfec location, definitely be staying again

Our one night stay had everything we needed. Room was comfortable, staff were efficient, friendly and helpful and the food we had at breakfast and evening meal was superb.

Standard traveller’s hotel on A1M, lifted by the quality of the breakfast which was excellent

Hotel room was old and tired, shower and toilet is basic along with the sink being in the room rather than in the bathroom. Bed was ok not great, overall not worth the money paid for the night. I have stayed in much better hotels for less, this was a last minute necessity. Staff were friendly, credit where due!

Comfortable stay at HI as always, nice, spacious room with good shower.

Very large and comfortable room. The worst breakfast I’ve eaten in a very long time. All food was rock hard the hash brown disintegrated upon putting fork in could have lost teeth on the bacon, I asked for a fresh egg as those in the dish were rock hard. The pastries were incredibly unfresh and very oily. The canned fruit was nice!

A superior room which sadly was on the ground floor with the parking area directly outside the window. Both cars started up and revved engines very early in order to warm their vehicles up before driving off, waking me up. The room was very cold so had to ask for an independent heater. Very disappointing and uncomfortable. I did ask for another room but none were available!

Great stay! Very spacious room, nice staff. Only down side was that the sofa bed mattress was not very comfortable.

The room's decor seemed a little dated, and the climate control system wasn't working perfectly; however, a heater was provided. The staff were extremely kind and professional.

Lovely hotel, great food and very comfy beds!

Extremely comfortable stay, convenient for nipping into Durham hospital - good breakfast options

The hotel was clean and comfortable and the breakfast was superb

Not good value

Very happy with our stay

A beautiful old place, retaining traditional features, good parking, friendly helpful staff. Excellent food, highly recommend

Hotel seemed OK at first, not the best of Holiday Inns but acceptable. The problem appeared at 4am in the morning when I found out the ceiling is very thin and the floor above extremely creaky. I could hear every step of the guest above me who got up extremely early. If you need to stay in this hotel, ask for a room on the top floor with no one above you.

Everything was very clean, the bedroom was very spacious. Friendly staff

All 3 mornings the breakfast buffet wasn’t replenished and had to wait for cooked food

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Friendly welcoming staff

Very Friendly, Helpful Team. Thank You.

Perfect everything

Comfotable night and excellent breakfast.

The hotel was difficult to find initially. A sign at the end of the road would alleviate the issue. Could be down to tree growth ? Reception was great and room also. What spoiled our stay was a coach full of school children that arrived around 9 pm. The noise in reception and later in the corridor as they went to their room was high and disturbed our Friday evening . This noise continued on and off in to the early hours and started again at 06.30. No supervision of these young people past check in was apparent. Knowing that this trip was arriving, wouldn’t it have made sense to segregate room allocations ? Unfortunately breakfast was also disturbed. Not ideal for a relaxing start to Saturday morning ! Very disappointed

Good clean and comfortable room Hotel very clean with friendly staff. Food was fantastic, didnt have breakfast.

Lovely clean, spacious and comfortable room, friendly and helpful staff, really comfortable bed. The breakfast was great too.

Great location for a quick visit to Durham Uni

In need of an upgrade

Very welcoming just dated

Very clean

This was a terrible experience. Am a fan of Holiday Inns and have stayed in them at various locations across the UK. Yesterday evening i was told by staff i would have to wait an hour after ordering for food (for me that was not a problem) but it doesn't look good. Next the beer i wanted went off tap. Next on asking for a taxi to be booked i was given a list of numbers and told i would need to call them myself. From the list, one was a dead line and another had no response. Hotels have more local knowledge than a visitor. Next the shower would not work but after playing with it for a while it began to work but only slightly. This was by far the worst experience i have had at an IMG hotel. Please don't let it happen again.

Stayed for 2 nights and could not fault the room and the breakfast was really good. However we decided to order a snack from the menu one evening. I ordered a sandwich, the menu stated fresh bloomer bread, brown or white, tuna, spring onion, mayonnaise and black pepper. When I received this it was 2 thin slices of 50/50 bread, no spring onion and the thinnest filling of tuna, more like spread. The charge for this was £8.00!! Definitely not worth the cost.

The hotel itself was adequate. Like most IHG hotels, it is in desperate need of a refurbishment. The breakfast was absolutely spot on, excellent, couldn’t fault. The prices in the bar were eye watering. Over £5 for a small bottle of beer, wow, way too much. Overall I would stay again.

Hotel its self was ok. The rooms were clean and had what you needed in the room. The night we were there, there was a power cut to the area and the staff didn’t have a clue how to manage anything. There apparently was no manager on and the manager didn’t see this as enough of an emergency to come in and help their staff out!

Excellent overnight stay, family friendly and easy to find. excellent breakfast, lots of choice for all. Good value for money.

Nice hotel. Clean and spacious room. Pleasant staff. Reastaurant was OK but took a long time for food to be delivered. Staff did appologise, there was some issue in the kitchen I think. Otherwise a pleasant stay.

Great hotel good food and lovely staff

Its in the middle of a motorway so for those without a car, you are limited to KFC, McDonalds or sandwiches from the petrol stations.

Friendly helpful and jolly staff , room was a little cold, food was good and restaurant/ bar was comfortable and but whoever either designed or chose the soap dispensers in the shower got it wrong. They are too high and in the wrong place

Room 203 was freezing cold and the floorboards outside the door were very creaky. Due to the location of the room (beside the stairwell), a lot of people passed the room.

Had a weekend stay for daughters competition 2 nights. Breakfast was very good clean pleasant hotel but was spoiled when I recieved £100 fine for parking in the Hotels car park. Was told on arrival to enter my reg to avoid fine but not that I had to re enter each day of stay to avoid fine he should of been clear that I needed to enter each morning feel robbed!

Friendly helpful staff, generally ok, floor was very creaky in my room and the aircon didnt work fully but it was still a comfortable stay

Very pleased with our stay, the staff were very helpful, friendly and went out of their way for me & my elderly mother.

From the minute we entered the Holiday Inn the staff were friendly and helpful.The evening dinner was lovely and the breakfast was fantastic Overall we had a pleasant stay, and would definitely stay again

Faulty electrical circuits, only some light fittings working in room. Reported to reception on arrival.

Very good value for money other than expensive dinner options. You have more reasonable options and prices before 6 pm. Breakfast was very good, however. Room was clean and large. We requested a room change to the quiet side of the hotel (overlooking the car park) and were given one quickly. Reception service was really good. Would come again. .

Excellent Holiday Inn - clean, comfortable, spacious rooms; very helpful staff; decent breakfast; just off motorway.

convenient for our needs

Disappointing tired hotel staff not particularly helpful room clean but damage to door. generally supposed to have been refurbished cheap job done needs a proper refurbishment. breakfast was good though

Good

Excellent central location for our touring in Yorkshire. Easy to find and equally accessible. Family room was ideal for us. No bath which was fine ,but the walk in shower with seat could have done with some grab handles. Only had meal at the inn house restaurant 1st day,which, whilst food was very good,was too expensive for us in comparison to pub style meals half the price a short drive away. Would still look for another Holiday Inn for future travels though.

It is close to motorway and easy to drive around. Staff is friendly. Food in the restaurant is of high standard. The room is clean and spacious.

Just a quick overnight stop to break up our journey to Scotland. Was very comfortable and receptionist was very welcoming

Visiting Newcastle from home in the south to attend concert. Ideal location for quick getaway the next day, idealy located on A1, 40 minutes from Newcastle. Clean, friendly and economical. Nice breakfast included in price

Stay was lovely, room comfortable and staff very friendly and helpful especially as they were so busy at breakfast

Very convenient to the main road, all the staff were extremely helpful, the wifi was absolutely useless in the rooms, this was really disappointing, also no electrical outlets by the bed side for a CPAP machine.

Perfect ideal stop over

Perfect

Very comfortable stay as always. Staff friendly, great buffet breakfast and excellent value for money.

-Good room -Friendly staff -Very small gym, not really worth it if there's more than one person in it -Disappointed that I couldn't get a table for one at 7pm in the restaurant as there was a table of 12 booked for around that time.

We had ground floor room. Got woken up by the people in the room above walking about . Terrible sound proofing you could hear everything

Good Hotel, really friendly staff.

Great staff. Nice and quiet. Easy access and parking.

I was double charged for my room. I booked through Hotels.com and paid. I was charged again by the hotel when checking out. They are refusing to refund. Avoid.

Good stay, affordable, spacious, comfortable room

Value for money

PERFECT EVERY WAY STAFF PERFECT HELPFUL AND ALLWAYS PROFESSIONAL THANK FOR MAKING MY STAY GOOD

Can’t fault it. Well done staff.

2 evenings stay, first night disappointed that the hot sandwiches stopped at 6pm, just managed to get 2, but they were not piping hot. Apart from that, all was ok, breakfast was fine on both days. Good nights sleep on both nights.

Staff were great

WiFi was poor

Good location

We found the hotel difficult to find. At least satvav took us to the wrong location even with keying in the correct post code. However when we did arrive the hotel did disappoint. Staff were very welcoming, room was well prepared and the food served was good

The bathroom basin had a fairly long crack although it probably wasn't deep enough to hold bacteria.

Very nice hotel

Lovely welcoming and helpful staff. Modern well appointed bar/restaurant area with comfy chairs and TVs. Very dog friendly with green space outside.

Front desk and restaurant staff were very helpful and friendly. Good breakfast selection.

Very helpful courteous staff

Staff where very friendly and warm, bedrooms where clean and restaurant served a great selection of food. Close enough to croft race track.