Batam Marriott Hotel Harbour Bay vs Similar Hotels

Most rooms described positively, but a few concerns about noise and dated room style.

Rooms show signs of wear and tear but are generally comfortable.

Mixed feedback: some guests enjoyed spacious rooms with separate shower and bathtub and walk-in wardrobes; others reported dated rooms, broken fixtures (faucet fell off) and missing in-room amenities (no fridge).

Room was spacious and comfortable, despite some issues with the bathroom.

Generally clean and beautiful rooms mentioned, with some specific cleanliness noted in amenities.

Several reviewers noted stains and wear in the room and musty towels.

Multiple reviews call out poor housekeeping: musty/stale/moldy smells on corridors and in rooms, stained bed linen and towels, and an unhygienic toilet in one report, though a few guests noted clean rooms.

Room cleanliness is bad and bathroom leaking mentioned.

Hotel location is convenient, connected to harbour bay, making it easy to access.

Hotel is conveniently located near the ferry terminal and other amenities.

Consistently praised: very close to Harbour Bay ferry terminal, convenient to shops, eateries and walking-distance restaurants — a clear strength of the hotel.

Location is good, near ferry terminal and shopping areas.

Staff is consistently described as friendly and helpful, providing excellent hospitality.

Staff are friendly and helpful, although service quality may vary.

Staff are repeatedly described as friendly and welcoming (specific praise for 'Melan'); however, there are occasional service slowdowns (notably slow check-in) that slightly temper the otherwise strong service impression.

Staff was great and friendly, especially Berli.

Breakfast is well-reviewed, although some specific items could be improved.

Breakfast options limited and quality varies considerably.

Breakfast is described as varied and satisfying by multiple guests and the hotel restaurant (Citrus) is noted positively; minor criticism around limited Western options and seating at the restaurant.

Good breakfast with plenty of options, though some meals could improve.

Facilities like spas and gyms are appreciated, though some mention a need for improvement.

Amenities reported as limited, with issues like missing towels.

Positive notes on facilities (including a free shuttle to nearby mall) and general accessibility; some negatives include limited restaurant seating and occasional missing in-room amenities.

Facilities inside the hotel were nice although gym equipment was faulty.

Prices are considered affordable but not cheap, especially for the quality offered.

Overall perceived as good value, but some found it on the higher side.

Not frequently mentioned, but overall sentiment implies good value given location, facilities and breakfast offering, despite some maintenance/cleanliness issues that affect perceived value.

Affordable for the services provided.