Hotel Shaara

Great location, great staff.

Very friendly and helpful staff. Good location.

The staff were wonderful and tried their best and the breakfast was fantastic

Deceiving photos on Booking.com - the place looks NOTHING like what it actually is

Breakfast was well done with lots of options.

Nothing

We really liked the hotel’s friendly and honest staff. They kept my wife’s wallet safe after she accidentally left it behind, and even looked after our car for three days while we were on the Mardi Himal trek. The rooms were clean, the food was good, and the atmosphere felt welcoming. Big thanks to all the hotel staff for their honesty and great hospitality!

Such a comfortable stay and beautiful staff! Will be back for our next visit to Pokhara :)

Location

The bathroom shower was not working

Room and breakfast and service

I could not use pool because of ongoing construction

excellent breakfast buffet

Pool closure was a slight disappointment but we were already warned

Over charged than actual display price in booking.com

I had a great stay at this hotel! There was a bit of noise due to the pool being under construction, but it was easily compensated by the kindness of the staff. A special mention to the gentleman with the hat and the housekeeping team, who were all incredibly kind and attentive. Their warm hospitality really made a difference. Even though hotel rooms in France generally have a higher standard, the friendliness of the staff here more than makes up for the small imperfections. I truly appreciated their efforts to make my stay safe and comfortable. Would definitely recommend for those who value great service and a welcoming atmosphere!

Svery thing is just superb… At the price what we paid approx 23-25k for 2 rooma we booking a 4 star luxury hotel and it was totally worth it

Stable electricity supply, comfortable balcony

Very enjoyable. Staff exudes kindness. Hotel room I had was more than adequate. Location was terrific. Any questions or concerns dealt with promptly. Appreciate the staff especially….such nice people!

No issues

Excellent Breakfast, friendly and warming staffs, the bed was verry comfortable and big, great views from the room Centrally located in Pokhara with everything you need within walking distance. Everything was great.

The swimming pool is in the rooftop verry small, not good for swim.

I really liked the attention of the staff, that was the real luxury. I liked the terrace they had for yoga or meditation and teh location that was close to the bus station. In Pokhara is very common to use the buses even if you can pay easily for the plane ticket since the most safe option to move is by bus.

The furniture looked old, and when I arrived I was expecting a king size bed which I reserved but when I went to bed I noticed there were two twin beds together, also I found out a half drink of coca cola in the mini bar and some details of damages in the furniture so I called the reception desk and almost immediately they switched me to another room (better one) and they gave me some fruit to help me feel welcome and nice. So there were very good with the attention, just the place maybe need a restore and to say before that the hot tube is something the charge around 3000 rupies extra... I acutally made the reservation there because of the hot tube and the pool, which when I arrived none of those had water, and so I asked for the spa service and at that moment they told me that was unavailable, so maybe if you are going just make sure everything that you are expecting is going to be available. Again, just want to remark service was unexceptional, but still, I didnt made my reservation based on that.

Pool on the top, good room, perfect location and friendly staff

Breakfast was good- staff very willing to serve even food not on menu or in buffet, like bacon! All the staff always cheerfully fulfilling my requests, including reception, maintenance, dining hall, bar, etc - polite and well-mannered. Friendly boss.

Clean hotel, perfect location, good vibe, great breakfast, and nice hospitality :)

Everything was perfect the hotel, room, staff, except….

They need to fix their shower I guess

The Hotel is very clean and The rooms are nice and very big. The bathroom has a very good shower. The staff is very helpful and the view from the Rooftop is very nice over the lake. The Pool is a Little Bit smaller than it seems on the picures, But still nice and clean.

Great hotel location in Pokhara, with roof top pool and view of the lake. Sun loungers were an added bonus to relax and enjoy the view. The room was a great size with balcony and the staff were great.

Pool could have been cleaner.

Hotel Shaara is a high quality hotel in the middle of the Fewa area of Pokhara, which is the main tourist hub. The staff were the highlight of this property. They are Nepalese so of course they are kind and capable. Beautiful rooms, lovely rooftop, free luggage storage, amazing buffet breakfast.

Very hospitable staff and a great location

Sensible and practical decor

Great customer service Large variety of course during breakfast The foods are super delicious and affordable I can't wait to come back again And the view from my room was breathtaking 😍 Also, the staffs was amazing

Centrally located in Pokhara with everything you need within walking distance.

I stayed here on two different occasions for 2 days at a time. Each time I came down for breakfast around 0830 the food was cold. I noticed twice that the burners were off for the buffet. While I don’t mind a colder breakfast, most people do and I think it’s a bit of oversight on the kitchen and an easy area to improve on something simple. Hopefully they keep the breakfast hot for you if you’re not there when it opens at 0630

The hotel is nice and clean. The room view was great. The staff was very helpful specially the reception lady who check us in. The chef who was making the omelette was very nice and made our egg dishes same as we wanted. We had a great time

The warm welcome The view was perfect The staff was very helpful and kind

Modern and clean

The bar wasn’t manned 24/7

The property was in the middle of Lakeside and everything is near to the hotel. Plenty of parking spaces.

The Perfect place, Great view, Nice rooms, amazing Staff, Great food! I was back and forth for a month, so Thank you all❤️

Excellent Breakfast, friendly and warming staffs.

The bathroom could have been more cleaner. There was a bidet toilet seat - which was good, but it was not functioning properly.

We enjoyed the view from the top floor. Breakfast was good. Mountain View room was a good option.

Hot tub was a main reason we booked this hotel. And it was out of order. Not very sure if the steam room and sauna were in use either. Maybe ring up and check before booking, if that’s what you are looking for.

The location is good, close to everything on Lakeside. The staff was kind. The eggs/omelette station at the breakfast buffet was nice. Beds are good.

The hotel could definitely use a renovation. Everything in the room felt very used, especially the bathroom. All the tiles on the floor we're broken, the toilet hat a crack, etc. The jacuzzi was empty, the sauna and steam room also looked like they were not in use any more. There was no staff at the rooftop bar/restaurant. The pool was very small, not deep enough to even get into the water further than your hips and not very clean. In general, the rooftop area (floor 9 to 11) looked deserted. The breakfast room was way to small on the weekend and putting tables extremely close together doesn't fix that! Most of the breakfast options were below average quality/taste, especially the bakery items were very dry. Cheese was always empty, getting drinks (coffee/tea/water) from the waiters was unnecessarily complicated and the drink options were poor (only black/milk tea and instant coffee, watermelon juice and a so called "chocolate milkshake"). Not worth the money, even with a 50% discount and definitely not a four star hotel anymore.

It’s comfort and staff service was excellent

Food .. dinner was haphazard

Superb stuff, great food

Terible massage in the spa

The only good thing about it is the location

Many of, first, hot water not working, no hot water for 2 days, 2nd, wrong description, says there is bathtub in the room, but shower only, 3rd, it's nothing compare to suites, for over $100 a night, I think it's well overprice, 4th, I have to airport 8am, at that time there were hundreds of students having breakfast, filled up the rooms and I dont have a seat, stuffs offered me sit on lobby, but no one helps, so I don't have breakfast that day.

Great property for staying in Pokhara. Very helpful staff and food. The reception staff and even security personnel were extremely well behaved and humble. Great value for money.

Nothing to say.

Location was only the part which was best.

Breakfast was okay but did not meet the value. I booked a room with Jacuzzi which did not work. When I asked for extra towel they said it's 1 towel per guest (WTF). You must train your staff to knock the door before they enter the room (I was pissed off). The towels were pretty rugged and rough for the skin. It does not meet the value you pay for. There were roaches in the room. I paid almost $500 for 3 nights.

Excellent staff, comfortable rooms and great location

Nice location, nice staff

Hot tub and spa didnt work, no service on rooftop, pictures give a much better image.

The hotel has a central location withing walking distance to downtown area. The hotel staff were very Friendly and professional, but the hotel is in need of some upgrades. The bed was very uncomfortable and the room had a distinct smell.

Clean and tidy hotel Large clean and luxurious rooms Excellent staff, helped with anything needed Very tasty breakfast in brief Our vacation was perfect Thanks to all the hotel staff

location

room size stated massively overstated as 43m2 but the actual room size is only 24m2 , not too friendly staff, elevator not working (6 th floor )

The bed is incredibly comfortable and big, and the room was very well equipped, and had great views. The location is perfect to visit pokhara. The staff are so nice and attentive.

The swimming pool is in the rooftop and, for us, it lacked a space to chill and read with a bit of shadow after having a swim. It the day is sunny and hot, you won't last long up there.

Everything was perfect. In the heart of Pokhara. Super comfortable bed. Great friendliness of the staff. Excellent breakfast. ❤️.

Everything was ok.

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff . All of the people are incredibly helpful and generous,especialy Ms.Anjali,she is the leader, key and secret of success of this hotel. So thank you v.much Ms.Anjali and all Shaara staff.

Nothing.

Nice Location. Average BF, small cockroaches roaming over the food. Kitchen / dinning are need some maintenance..

Facilities were not operational during my visit.

Great and loving experience at the cost the hotel is offering services.

Food services were delayed and had limited options, but the food was really very delicious.

Clean rooms excellent kind staff great spa and hooked us up with paragliding really easily and a microvan to the airport

nice one

one of the best hotels in pokhara with sea view and exceptional customer service by Mr Anil. i was greeted and welcome in a pleasant way and also i got an free upgrade for my birthday, which was very sweet of them. would love to visit the property again.

An option for halal food would have made out stay more comfortable or better halal options nearby.

great experience..nice staff

Professional staff, great location with Mountain View.

room wasn’t sound proof.

The manager and the staffs were very helpful,also a special thanks to Anjali (front desk)

Nil

Clean room with secure storage and a comfy bed.

Desk staff are rude and condescending, this also includes staff on the travel info desk. Wifi is slow and virtually nonexistent.

I didn't like about 360degree restaurant at 9th and 11th floor it was a very small place where 5 to 6pupil can stand even when v asked for the restaurants at 9th floor they refused to come, they said you have to order downstairs restaurants and will be served in your room, This was the very regretfully incident 🤔

nice

nice

the 360 degree tower is the best!

all fantastic

Good location, clean room

Price +20% from initial on booking

the bed was very comfortable; location excellent- close to centre but away from noise; staff very helpful

worst manicure and pedicure I’ve ever had - avoid spa