HighPark Suites in Petaling Jaya, Kelana Jaya by Plush vs Similar Hotels

Mixed room quality: several reports of comfortable, spacious and well-equipped apartments, but also issues like soggy mattresses, loose toilet covers, sink clogging, shower smell and safety concerns on bunk bed rails.

Room quality is positively highlighted with comments on comfort and modern decor.

Mixed: many guests report very clean rooms and well-kept common areas, but there are multiple reports of serious hygiene problems (cockroaches, bug bites, complaints about bed cleanliness and 'not so clean' beds) which lower the score.

Cleanliness is mentioned positively across multiple reviews, though minor issues were noted.

Mostly good/convenient for many guests, with supermarkets and restaurants nearby; a few guests noted the property is farther from certain areas/malls (specific comment about distance from Phuket 'Arab Street').

Location is described as strategic and convenient, with easy access to malls and eateries.

Generally positive: staff described as friendly, WhatsApp communication and security praised; however some guests experienced slow/ineffective responses during a pest incident and delays when requesting refunds or room changes.

Service is consistently praised for responsiveness and friendliness of the host.

Limited mentions (coffee packs noted); no consistent feedback on dining options, so assigned the target rating.

Food and beverage services are not specifically addressed, assigned a standard rating.

Strong: pool, children's facilities, whirlpool and well-maintained grounds are repeatedly praised; apartment features and tranquil environment are highlighted positively.

Amenities such as the pool and gym are highly appreciated, adding to the overall experience.

Standard quality for this hotel tier: some guests said they were satisfied and would prefer to return, while others who experienced major issues felt the value was poor; overall left at target rating.

Guests feel the value for money is excellent considering the quality and location.