Jewel Al Nasr Hotel & Apartments

الغرف جيدة نوعا ما

الاستقبال غير مريح ولا يوجد استقبال جيد ولا ذوق الموظفة كانت تكلم هاتف لدقائق ونحن واقفين أمامها ولم تبدي اهتماما ولم تصنع لو ابتسامة واحدة أو كلمة ترحيب لا يوجد مرافق جيدة في الفندق تجربة غير مريحة

لم يعجبني شي غرفة عبارة حمام زبالة شعارك غالي جدا اوفر

لايوجد نظافة الفرش ممكن من 5 سنين لم يتم تغيرة موظفين الاستقبال قمة في الاستهتار

Даже не могу вспомнить что там было хорошо

Не удобно заезд. Везде эти солдаты в форме, как какой-то гарнизон.

Emplacemen proche de l'aéroport

Accueil plutôt froid et ambiance également pesante. Nous n'avons pas vu les équipements ni la piscine qui figure sur les photos

Nothing

Nothing

ولا اي شي ومكانه مش كويس

اقامتي بفندق جويل دخلوني بفندق النصر وخدمه سيئه جدا جداااااااااااا والادوات بالغرفه غير نظيفه

Everything, location, cleanliness, staff

N/A

Nothing actually

Entrance is very bad and not easy to reach Bad lobby bad elevator, the room was ok but not value for money at all No parking available

‏كانت الإقامة ممتازة والخدمة سريعة تجربة جميلة ومريحة جدا ‏أشكر الاستاذ حجازي على حسن تعامله الراقي والأستاذ وعبدالرحمن ‏ومن البوفيه الأستاذة هاجر ‏ وخدمة الغرف شيماء وإفراج

Breakfast was wholesome, room ambiance was good,

Room supplies was poor. Didn't get toiletries replacement on time

Close to everywhere

Staff was good , the room is perfect

Fair reception

Nice

شكرا لكم

السخان بتاع الحمام كان عطلان والتكييف كان حار يجب صيانة المرافق

Rien

C’est different de ce qu’on voit dans les photos, chambre sale avec des cheveux partout, petit dej horrible je vais ajouter des photos, pour 4 personnes petit dej qui n’est presque pas mangable et ne suffit même pas un enfant, je n’ai même pas resté le deuxième nuit que j’ai payé

مقبول

The location

No room was available and they transfer me to appartment with no wifi

الصور ملهاش اي علاقه بالواقع الفطار سيئ جدا

الموقع

فرش الغرف والنظافة

فندق قديم جدا واثاث قديم متسخ يستاهل اقل من نجمة

عدم وجود موقف سيارات في نفس الموقع

الترتيب والنظافة وتعاون الموظفين

عدم وجود جراج مقابل الفندق للسيارة يوجد صعوبة الجراج المتوافر بعيد نوعا ما وغير متوافر دائما

Nothing

Uncomfortable bed, stinkey pillows and sheets, noisy even with all windows are closed. Light color curtains make the room very bright since early morning. Food preparation and presentation is the worst. It shouldn't be named a hotel.

اعجبنى الموقع وطريقة تعامل الموظفين واهتمامهم بنا وسؤالهم الدائم عن اى شئ نرغب به

درجة النظافة والترتيب والغرفة للأسف كانت الإدراج والدولاب مكسورين وكمان شفاط الحمام مكسور

ولا شي

كل شي

Very much

العمال ممتازين خدمة ممتازة

بصراحة كل شيء كان جيد

تعامل الموظفين

المكان لا يصلح فندق لا استقبال و لا مرافق الغرف اثاثها متهالك و غير مطابق لما جاء الموقع تماما سئ للغاية

the Staff is helpful and friendly

1. The photo on the homepage of booking is not the entrance of the hotel. We had to walk with 3 kids and 4 big suitcases on the Mainstreet for about 15 minutes. 2. when we arrived, the suite was not ready. no Toiletpaper, no Towels, no batteries in the remotes (without cover -> danger for small kids) 3. the Beedsheets are completely ripped, and it was not changed for 3 nights 4. it's written that there is a shuttle bus to the airport, but actually, there is not at all. we had to pay it by ourselves. 5. we always had to ask for Toiletpaper 6. the room was not done until 19:00, and we had to ask that they clean it up 7. the breakfast (until 10:00) was the biggest catastrophe. we went to the breakfast room at 09:15 and there was no food at all, only bread. we even had to ask for the jam. the table was not cleaned from the customer before, and we had to ask the staff to do it (they were not looking around) 8. the hotel, in general, is not very clean and should not have 4**** 9. the hotel is too expensive for what it is. 10. we had to pay a lot of money for the shuttlebus to the airport and for eating breakfast outside. 11. the description in booking is not right for this hotel (we booked over booking)

The rooms are good

The whole place over all is not very clean and didn't feel safe as there was no security

Vert quite Acid very good

No one for carriying luggage Careless housekeeping I arrived the room and they did not open it although the reception call them before

Booked my stay and called the property a week before check in to confirm with no answer. In 3 days straight, I kept calling three different phone numbers associated with the property and finally got in touch with someone but they could not find our booking. So I was able to get in touch with the property of their Facebook Messenger business chat. The employee also could not find our booking. Then I contacted Hotels.com to let them know I had a similar issue last year using Hotels.com app and going to check in only to find out the booking was canceled. Hotels.com and the property both failed to communicate that to me. So this time around, Hotels.com representatives also tried to contact the property for 3 additional days to confirm the booking, only to not get a response. At that time I just wanted to cancel and not put my family through another disaster where we would be stranded in a foreign country. All of the Hotels.com reps told me the booking cannot be canceled even though between us both, we could not get a confirm with 6 days of trying. Hotels.com wanted me to go travel overseas and in blind faith trust that the booking will be valid even though the property employee could not find it in their system and Hotels.com themselves could not get in contact with anyone at the property. This will be the last time I’m using Hotels.com as they do not care about customers. Save your time and go to the competitor. I was also forced to remove my screenshots of their incompetence.

فقط الموقع لا اكثر ولا اقل

السلام عليكم ورحمة الله وبركاته، أود أن أبلغكم بأنني كنت من المفترض أن أغادر الفندق بتاريخ 19 أغسطس، إلا أنني اضطررت لمغادرته اليوم قبل الموعد المحدد اي يوم 15/أغسطس، وذلك نتيجة لسوء مستوى الخدمة وعدم توافر الحد الأدنى من شروط الراحة والإقامة الجيدة. خلال فترة إقامتي، واجهت المشكلات التالية: 1. عدم توفر ماء ساخن للاستحمام. 2. المخدات تصدر منها رائحة غير مقبولة. 3. جهاز التكييف لا يعمل بشكل جيد. 4. النوافذ غير عازلة للصوت، مما سمح بدخول الضوضاء بشكل مزعج. 5. عدم توفر مستلزمات أساسية مثل الصابون، المحارم الورقية، والشحاطة. 6. حجزت غرفة لغير المدخنين، إلا أنه تم تسليمي غرفة للمدخنين، وبعد طلب التغيير تم إعطائي غرفة أخرى للمدخنين أيضًا. 7. أهم مشكلة واجهتني هي أن الجزء الخارجي لجهاز التكييف كان يصدر صوتًا قويًا مع اهتزاز في غرفتين مختلفتين، الأمر الذي تسبب في عدم قدرتي على النوم، وهو السبب الرئيسي لمغادرتي المبكرة. بناءً على ما سبق، أرجو منكم استرداد المبلغ الذي دفعته للفندق، نظرًا لعدم مطابقة الخدمة للمستوى المعلن، ولتأثري بشكل مباشر بهذه المشكلات. وتفضلوا بقبول فائق الاحترام والتقدير، [دلير بهاءالدين محمد]

Breakfast is good

Bedsheets are not clean, the quilt was not clean so many hairs are there so many times told to change it but no response.

Location was very good, the bedroom was very clean and didn't experience any noise. The swimming pool was clean and the staff were helpful.

The hotel is run down and needs a lot of money spent on it, however if you are wanting a cheap stay which is clean enough, this is definitely acceptable.

Didn't like

Service and cleaning

Only location

It is not a real 4 star hotel, consider it only two star, furniture is very old, bathroom is not as standard for any hotel, nothing amenities inside , was not a good experience at all, will not repeat again

It’s normally Good clean and location

Location & clean

Price variation, no answer from reception, refuse to give me invoice, no towels, breakfast fees for packing, pay more than price on booking, parking is 10 mins walking from hotel Very terrible experience

the price in booking is twice the actuall price

The rooms are clean and the swimming pool is good size

There is not customer service at all, I arrived at 1 pm and didn’t get the room until 3pm. Booking website does not mentioned swimming pool is only open from 9 to 3 pm for hotel guests.

The location

the area of ​​the apartment

Location

Nothing

Breakfast and staff

nothing

Workers must learn how to deal with customers. I was walking and I waited a long time until one of the workers searched the room to see if something was missing in the room. I was waiting for a taxi and the taxi canceled and left. Also, breakfast is not good. You only drink tea. If you take coffee, you have to pay for it. Tea is only with breakfast. A lot is not appropriate for a two-star hotel. All the pictures are incorrect.ضض

The courtesy of the manager of the restaurant

Room and bathroom

Nothing

Otel inanılmaz derecede pis ve soguktu. Odalardaki klima ısınma için yetersizdi. Odanın pisliginden dolayı duşa bile giremedim.