Hilton Garden Inn Phuket, Thailand

Staff great

Room was too small although we were told its upgrade. Mis communication about checkout timing. We requested delayed checkout. It was granted. But on the day, staff asked us to check out early and even asked for money for delayed checkout. But in the end we were given delayed check out. Restaurant was great. Overall staff were helpful. There was also bad smell in the corridors some time!!!

Enjoyed our short stay so much! Staff was incredibly kind and supportive as we dealt with a flight cancellation. I will be happy to come back any time!

The pillow is too thin for me, even I put two together

Breakfast the beast. Professional customer care

Great hotel

Overall it was a five star stay, good value hotel, excellent staff and house keeping, room attended too daily and not two days as shown on my booking. Restaurant food was good and I ate there almost daily. Not so great for me would be the breakfast offering, it was not to my taste and an unusual mix of things, I’d have loved a hot buffet breakfast but I managed with croissant and coffee. And my room, first the Mountain View isn’t the best as it’s also looking into waste land and a building site but better that than the road or the incredibly close apartment block Nextdoor. Also the room smelled damp, I don’t think it’s actual damp but the high humidity of Thailand and the air conditioning was not good as removing moisture so the room felt and smelt cold and damp. Fortunately there is a huge sliding window so I had that open when the room was occupied. Laundry also useful for me. I didn’t use the pool or gym as I found them very small and cramped. Location wise it’s an easy walk to the beach and Laguna resort which is beautiful. I would stay here again but perhaps ask if they had a dehumidifier as the room was certainly too damp for my liking. I also gave a check in review saying the same and there was a letter in the room saying they would attend to the dampness but to my knowledge it never happened. To summarise great value, excellent modern hotel, brilliant team and house keeping. Just work on that air conditioning system as it’s too cold and humid.

반얀트리에서 체크아웃하고 밤 비행기 시간까지 쉬었다 가려고 예약했어요 체크인할때 도와주신 직원분 성함이 Tar 였나.. 너무 친절하셔서 직원 성함을 외운다고 외웠는데 맞나 모르겠네요 하여튼 체크인할때 너무 친절하게 도와주셨고 얼리 체크인도 도와주셔서 편하게 쉬었습니다 호텔 어플이 있어서 숙소 이용할때 편리했어요 방도 깔끔하고 에어컨도 시원해서 편하게 쉬었습니다 정실론까지는 좀 거리가 있어서 porto de phuket 근처에서 식사하고 마트에서 기념품 구입했어요

Lovely hotel. The staff were so friendly and welcoming especially the staff who run the rooftop bar, couldn’t do enough for you. 2 pools to choose from which were never too busy. The buffet breakfast was great. Lots of choice and variety. even for fussy eaters. Eggs made to order by the chef. The reception area had a lovely lobby to go and chill in the early hours. The only thing I would change is the opening hours of the rooftop bar to 11pm, but would definitely stay there again.

Front staff was very accommodating and made sure our stay was great. House keeping did a great job with the rooms. Breakfast was awesome, with daily changes! Thanks for the good experience!

Very attentive and personal care from the hotel reception and dining teams. Wide range of breakfast items to meet many needs. Hotel is ideal for various purposes, good price to quality ratio. Good pool area, and close to Laguna Boat Quay hub. Noisy on one or two nights from surrounding area to property, but only till around midnight.

Very friendly staff, clean and the restaurant served great food.

Great hotel and fantastic staff!

Beware of construction in the area explosives are used around 4 and 5 am

Hotel was clean but very far away from tourist attractions

This place was clean and amazing ! TAR helped me . She was wonderful and helped me with everything

The only thing I didn’t like was the Laundry Self service, washer and dryer did not work properly, I spend all night drying my clothes and it was not cheap. Communication was hard. And the problem was not solve. Instead of sleeping I spent the night drying my cloths until 2:30am and they were not even dry. Had to wake up early and keep drying them.

Good service

Tried to get food delivered to the room at night, unfortunately they didn’t allow delivery driver’s to come to the room or send a hotel worker to the room. Other than that everything was fine

Price

The bed was so super comfy!

Amazing! View & her colleagues at the front desk looked after me so well and made me so welcome on my arrival. Room was clean and comfortable with breakfast being fresh and tasty. All staff are friendly and caring.

The location is great, it’s not beachfront, but about a 10 minute walk, or a two minute ride. It’s also about a 10 minute walk or a three minute ride from Boat Ave Marjet Pkace which has so much to offer, including a fabulous cigar/whiskey bar called La Torcedora …

Lovely hotel and great food. Although the breakfast was a little disappointing. Otherwise great hotel

Stylish, modern hotel with amazing rooftop pool. Great staff and close to beach and restaurants.

The first room we got had a bit of a musky smell. We requested to change rooms and the second room was much better. Staff was always friendly and helpful. The pool has a nice view from rooftop, and has good amount of seating. The hotel is about a 10min walk to the main street of Bang Tao where there are many restaurants and shops.

Everyone at Hilton garden inn was super friendly and attentive. The roof top pool is great, rooms are spacious and clean.

The Hilton Garden hotel was lovely and the staff were amazing. The issue was the location. Bang Tao is less a town than an excellent beach with a large westernised gated community and shopping mall development behind it. A good example of this was our 'deluxe garden room' which had a view of a patch of scorched earth where soon another hotel or condo will be built. I flagged this to the staff and they kindly offered us an upgrade to a room with a balcony. I pointed out a balcony overlooking a building site wasnt what i was looking for. Hilton need to review how they market this hotel as the use of garden throughout is misleading.

The property is located walkable to the shopping and night market area. It is situated in a high end neigborhood.

Generally a decent hotel. 2 days my room wasn't cleaned despite the please clean room sign being on from 8am until 4pm. This wasn't an issue as it was only one person in the room, but could be an issue if 2 people were staying. Rooms with balcony a face over the road so can be very noisy. Noise within hotdl between rooms was minimal. Pool area is nice, but be warned, you'll need to move your sunbeds around. Shuttle service is good, thogh only one way and doesn't have designated pick up times from the boat avenue shopping area. Gym is fine but very warm (AC is not primed in ideal spots).

The property itself is what can be expected from a 4-star hotel. The staff are definitely outstanding in their support. The area is congested with a very difficult 8-minutes walk to where the restaurants and shopping area is.

Quiet, short walk to shops and restaurants. Decent sized rooftop pool. Clean and comfortable bed.

The hotel hospitality was the best, so kind and accommodating. The room service was great, hot and very tasty. The location was just right for me on this trip because I was close the the location of the Spartan race.

This place was a 10/10. The hospitality and the rooms was super duper clean, the breakfast selection was a 10/10 and you get different options every morning. They cater to everyone dietary needs, so everyone will get to enjoy and I tried dinner it was yummy! The pool is so cute as well, you will definitely have a comfortable stay here. Don’t hesitate to book

Wonderful staff

The staff were amazing!

Staff is very nice and the property is clean. The restaurant has tasty food and good drinks as well.

Fantastic staff , spotless hotel and a great location! I will be back !

Very friendly staff and super clean

Great staff , great location, clean facilities

Excellent hotel! Wonderful rooms. Great food. Nice pool. Thanks!

Just a great place to go for friendly staff, good restaurant, clean, great soft bed, nice rooftop pool. Everything is in order here👍👍👍

Clean and safe as you would expect, a bit out of the way. Nice resorts near by, we would have liked having a car

The beds were a little sunken in, everything else was good.

**Wonderful Stay with Exceptional Service and Comfort** I recently stayed at Hilton garden Inn and had a fantastic experience. From the moment I arrived, the service was outstanding. The staff were incredibly friendly, attentive. The rooms were the highlight of my stay—spacious, spotlessly clean, and very comfortable. It's clear that the hotel takes great pride in maintaining high standards. I was also impressed with the variety offered at the buffet breakfast. There were so many choices, catering to all tastes, and everything was fresh and delicious. Overall, my stay at Hilton Garden Inn was exceptional. I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay

My recent four-night stay at the Hilton Garden Inn in Phuket, Thailand, was nothing short of spectacular. From the moment I arrived, I was greeted with warm smiles and exceptional hospitality that set the tone for my entire stay. The staff at this hotel are truly remarkable. I want to give a special shout-out to Big, Pat, and Sao for their outstanding service and hospitality. Their attentiveness, friendliness, and positive attitudes were a refreshing touch, especially for a traveler like myself who doesn't always experience such quality service. They went above and beyond to ensure that every aspect of my stay was comfortable and enjoyable, making me feel right at home. The hotel's amenities are top-notch. The room was spacious, clean, and well-equipped with everything I needed for a comfortable stay. The hotel's facilities, including the pool and fitness center, were well-maintained and added to the overall experience. Whether I was relaxing by the pool or working out, I always felt well taken care of. One of the highlights of my stay was the amazing breakfast served each morning. The variety and quality of the food were exceptional, catering to all tastes and dietary preferences. From fresh fruits and pastries to a selection of hot dishes, every breakfast was a delightful start to my day. The attention to detail and the friendly service during breakfast time made it even more enjoyable. Staying at the Hilton Garden Inn Phuket was a true pleasure.

Brilliant stay, very efficient and clean.

Excellent service and delicious food.

I had a fabulous 7-night stay in June 2024. I cannot say enough great things about this hotel. From the location to the shuttle, the 2 rooftop pools, the incredible food, and especially the service -- this hotel does not disappoint. BOOK NOW!!!!

Friendly staff There is an excellent service. Breakfast has a variety to choose from. Very good taste.

Great client service

not as good as photos shown on Expedia. Looks old in places and needs a refresh Photos should show reality Long way from airport

The staff were friendly, courteous, and professional. I had no issues other than the hot weather. The breakfast was exceptional and had something for all to eat. Everything was clean and well attended.

The staff was very accommodating, professional, and friendly. At first it seemed so quiet and wasn't sure it was safe but yes it was and I was very very pleased during my stay

To start off, I love how nice and clean the property was. The staff was amazing and provided excellent service. The only con was when we asked to be taken to bang Tao beach, we were taken to laguna beach. We spoke to the driver about it and he said it’s walkable from laguna beach. It was a 20minute walk. Other than that, i enjoyed my stay. The hotel room was small, but very lovely. The bathroom was my favorite. The bed was really soft as well as the pillows. I love the pool and happy hour at the pool. Breakfast was really good, a lot of options. I would definitely stay at the Hilton again.

Hotel employees are helpful and responsive. It is not by the beach, about 15 to 20 mins walk. However, the hotel arranges regular shuttle services. Love the swimming pools.

We had an amazing view of the river. Close to most of the downtown locations we came to see. Great breakfast buffet.

Hilton standards, great location, walkable to boat avenue, shuttle service offered, close to beach, lovely breakfast that they change everyday, nice restaurant, great gym, and wonderful staff.

I was pleasantly surprised how good the Hilton Gardens Hotel Bangtao Phuket was. Reception staff superb, efficient and super friendly. Room was excellent and way better than expected. Dining good for dinner and for breakfast. With good quality choices. I was overall very impressed to be honest and can highly recommend the hotel to travellers.

Very clean and minimal hotel located at the Laguna part which is more quiet chill area with constant shuttles going to the beach etc Room was always clean and it was quiet most of the time

The staff was great and ready to make my stay that much better. Even though the hotel provided a shuttle to the beach and into town, both areas were a pleasant 10 to 15 minutes walk away. Just enough to.burn off some of the extra calories from the great breakfast buffet. The shuttle is very useful after dark and a few drinks 😊. Definitely would stay there again on my next trip.

Property is nice, two good sized pools and food was good. Area is really nice and everything is walkable, if you don’t fancy the walk there’s a shuttle service which is really good too. My wife used the spa and although it’s off site they arranged to pick her up and she said she really enjoyed it. Bar staff are very hit and miss though

To start with the front manger Mr D. (Young, sharp, good) and his team are very provisional A as I expect from a Hilton property. Unfortunately- the cleaning staff has taken over the halls. They are visible 8 am to 7 am. This cones with talking laughing bottles clanking. Carts moving. They are friendly but there is an echo in the hall way that venerated the doors. This is a simple fix. Sleep late so possibly I am an isolated case Security there- you don’t see them - but they are there which makes me feel safe. Excellent place for business - planning your vacation a day two. Decent food - 10 pm shut off for good a bit early. 12 better. Not sure the economics of keeping open. Et Finally Great Price. Brad

The friendliest staff. The restaurant food was delicious. Comfortable beds and a rooftop pool.

Hilton Garden Inn Phuket hit it out of the ballpark! They provided excellent check-in and service throughout our stay. The breakfast had a wide variety of tasty options. The local shuttle was handy. They offered umbrellas and beach towels to use. The room service food was slow but good. My only concern was our room had a little mildew smell. I would recommend this hotel to anyone.

Greeat

Very nice hotel, closer to the beach, 15 minute walk.

Great hotel, breakfast was great, rooms are very clean, staff was amazing. Only complaint was the bed being a little stiff.

The mattress was very comfortable.

The location is great for the beach, town and tours. All the staff are professional, helpful and super friendly. Would love to stay here on a future visit.

The staff at the Hilton was beyond amazing! Very polite and helpful with any questions I had. I highly recommend this Hotel, and I will definitely stay here again when I return.

Nice breakfast, quite location, 15 minutes drive from beaches, modern and stylish

very pleasant hotel, lovely staff 25 min from the AP yet very quiet great breakfast! and many very good dining options in the area (ibcl a Michelin star restaurant closeby..) didnt have time to enjoy the pool but it looks great highly recommended!

Great location friendly staff

Staff are nice and very helpful

very good

Very clean

We stayed here for one night and loved it. It was really close to the beach and they had a shuttle to take us down to the beach for free (you could walk there too). They had a nice breakfast in the morning. We enjoyed hanging out at the pool on the roof. The room was nice and clean. The hotel appears pretty new and nothing was run down.

Although room was ‘non-smoking’ it smelled like smoke. They were not very accommodating when I asked for a new room. I had to argue. Also, left expensive electronics I. Room, came back 2 days later and they said cannot find. … right

Great accommodations next to the Laguna beach can walk or use hotel shuttle. Breakfast was delicious and had a variety of different meals options. I definitely recommend this place

The front reception staff are really friendly and helpful, especially the female staff on the day I checked in. My apologies that I have forgotten their names. My premium room I was allocated was unfortunately on the lowest floor so I had no views whatsoever. On 2 of the nights, I felt that the air conditioning was turned off for a few hours in the middle of the night before coming back on as I woke up because of the heat. A value for money buffet breakfast is available and a Tuk tuk shuttle to the beach and main shopping area was a nice to have.

The property was clean, safe and quiet. The staff are so friendly. Services is so good.

I'd have to say, if rated as a resort, this Hilton qualifies as 5 Star. The service was beyond great. The staff was friendly, attentive to needs and requests, and our concierge even checked in with us each day of our stay via WhatsApp--even though it was their day off just to make sure things were going well. When we come back to Phuket, we'll definitely be staying here.

Great location Healthy breakfast Clean- very clean Friendly staff

This was a great hotel, staff all amazing, especially Kiki at the front desk and Milan the assistant manager! Breakfast here just wonderful! They also have a free shuttle that will take you to the beach or shopping area and pick you up when you are ready! We really enjoyed our stay here!

The hotel was clean and nice. The staff was friendly and attentive. Breakfast buffet was pretty big.

The staff went above and beyond. Everyone and everything was awesome

Property is clean, quite and good breakfast. Fast internet and the Room is clean and spacious. Near shopping mall and restaurant

Nice hotel management could be little more flexible, beaches are nice patong beach has street food miles of beaches , the Hilton garden has good breakfast, changes daily and free transportation to the beach, friendly staff and helpful, room cleaning was superb,overall experience you’ll have a great time.

Everything perfect !

We thoroughly enjoyed our stay at Hilton Garden Inn Phuket. Rooms were clean, staff friendly and hotel had good amenities.

I was staying in November 2022, at one point half of the hotel staff were coughing and obviously sick, nevertheless everybody kept on coming to job, so at one point half of guests and staff were unwell.

Clean. Efficient. Close to (walking distance) restaurants, cafes, bistros, supermarkets, Laguna Town, Boat Avenue.

The hotel was clean and the staff was great! The staff was super helpful. However, the downsides: 1. Multiple power outages during the night and the emergency light goes on in the room which prevents us from being able to sleep. 2. No hot water, no warm water, took a cold shower every day during my stay 3. There was hair in my food one day and when I told the staff they just said "okay" and didn't even apologize or provide any compensation

special thanks to the guy managing the breakfast buffet I noticed he is putting his heart to mange this place. Great hotel in Phuket just few minutes from shopping, restaurant and beach Even it was rainy very hard when I arrived, I was greeted warmly and welcomed , then find out how incredible this place is. All staff were beyond great with service and attention, I had a pleasure to meet Ms. Marie Berthe GM of this hotel. The breakfast was wonderful, fresh and delicious. Rooms were clean and neat, beds and pillows awesome. the pool and bar on the roof are amazing. The breakfast selection is vast, Overall, a great stay. Thank you all!

very nice basic hotel , breakfast was great but worst club sandwich and hamburgers, I will not recommend to dine in this place much better options near this hotel, I was assuming they should have a good sandwiches since is American brand chain hotels

The hotel is new and extremely well designed on a small plot of land in Laguna. The location is not the best and there is no view of the sea.. you have the hills on one side, and the view of the Laguna development on the other, with its ponds, private houses and retail cluster. It would be best to request a room in the 6th or 7th floor. The location is more than made up for by the fresh, stylish, relaxed interiors (public spaces and rooms), excellent staff and a very well provisioned breakfast. I had lunch and dinner in the restaurant and although the menu is not huge, the food was great. Also the cluster of shops and restaurants just a five minute walk away, provide many local, and foreign dining alternatives, and there are also massage spas, nail bars, hair salons (I managed to get a haircut for 300 baht), pharmacies, and supermarkets. I loved my stay.

Great place to stay , the rooftop pool and bar was great as well as the breakfast! Would highly recommend.