Sansui Niseko

Everything was perfect. The staff are excellent. The kitchenette had all the things we needed to make dinner. The interior and furniture lend a refined, high-end aesthetic to the space.

The bar closed a bit early at 10pm. Probably because it was off-peak season.

部屋がとても広く、ゆったり過ごすことができました。アメニティも素敵で、部屋にドラム式洗濯乾燥機が備え付けられているのも便利でした。 朝食も美味しく、スタッフの方々も皆さんにこやかで、感じの良い接客でした。大浴場もほぼ貸切状態で利用でき、ゆっくり入ることができました。海外のお客様が多いホテルなので、温泉を利用する方が少ないのかもしれません。 また、部屋からの景色も非常に良く、ホテル自体の設備や雰囲気はかなり満足度が高かったです。

一番気になったのは、スタッフの方に日本語がほとんど通じなかったことです。海外のお客様が多いホテルなのは理解できますが、日本国内にあるホテルとして、基本的な場面でも日本語で十分に意思疎通ができないのは正直かなり不便に感じました。 また、朝食を1人4,000円で追加しましたが、内容を考えるとかなり割高に感じました。定食形式でしたが、4,000円という価格から期待する内容とは大きく差があり、正直「この内容で4,000円？」という印象でした。朝食そのものは美味しかっただけに、価格とのバランスが残念でした。

Amazing property with a mini kitchen. The staff are incredible.

Slightly off the Main Street and food trucks, but manageable. This is the only minor fault, everything else is 10/10. Make reservations for dinner in advance in off season.

Frühstück fiel im Vergleich zu dem ansonsten tollen Gesamteindruck etwas zurück.

Todo perfecto. El ski in ski out una maravilla , el hotel súper detallista y el personal muy agradable.

Nada , es excelente.

服務非常棒，ski in ski out ，又有shuttle，房間乾淨舒適

早餐可以再豐富一點

Love the size of the room and the kitchen. Manage to have a homecooked meal there after skiing and made the experience so memorable. Staffs at the hotel was all very friendly and helped with all the things we need.

Service, location and overall hotel condition was fantastic

The breakfast for this level of quality hotel was not optimal. Minimal options and food was constantly cold. This could be improved very easily.

Good located, but the ski in-out is not that good as the neighbor hotel Maple, is very steep for skiing In,

Absolutely everything! Great staff Very clean and excellent location

We liked everything about this hotel: the location is great (ski in / ski out), the room was very nice and spacious with a traditional japanese feel, the staff was really helpful, ski & boot rentals was really easy and smooth (the rental shop and lockers are in the basement of the hotel), loved the complimentary hot chocolate after a day of ski, the complimentary shuttle service, spacious bathtub in the bathroom

The breakfast could be improved, the food did not meet the expectations of a hotel of this standing

Rooms spacious. Good location.

Breakfasts could be better

Modern, well appointed, and comfortable. Service from the staff was fantastic. Location was excellent for skiing. The hotel has cars to send you to different ski areas which made it very convenient.

The breakfast selection could be improved.

Sansui exceeded all of our expectations. We splashed out for this trip at skiing in Japan has always been on our bucket list. It was worth every penny. The staff are extremely accommodating and helped us out with any request we had. The onsens are very special and rooms are stylish and well thought out. The location is one of the best parts. Right at the top of the hill close to ski lifts and ski in-ski our facilities. Would highly recommend!

Hard to say any negatives. No room service and no communal cafe area to chill are the only things I could mention.

One of the best hotels I ever stayed in! Very clean, stuff was very professional , helpful and friendly. Facilities were very clean.

Emplacement parfait, ski in / out permettant de profiter du domaine skiable à votre guise. Chambre spacieuse et confortable.

Un peu trop chaud dans la chambre. Petit déjeuner de qualité mais peu de choix surtout si nous souhaitons opter pour une version occidentale.

Perfect location, comfortable bed and pillows, extremely helpful staff ! We booked 3 nights but felt so good about the hotel , then changed to 6 nights

Excellent location, exactly where you want to be , excellent service , friendly always trying to assist , the sansui private shuttle was an awesome facility . It is time consuming as a tourist to get around efficiently at times . - this personalised transport made it extremely easy and efficient . It was a valuable service that would definatrly andd to the reasons for staying at this property .

Nothing - it was perfect stay / only negative was the price is definitely on the higher end and when you are out all day and night skiiing - you are not in the room much .

great location , the room and overall design of the hotel is exceptional

the level of the restaurant is quite low

Beautiful hotel located on the piste in Hirafu, very comfortable rooms, lovely Onsen and great staff.

There was nothing I didn’t like

这个酒店论服务或地理位置或者设施来说都非常赞！

餐厅再多些选择就更好

We stayed during the summer slack season, the property was very quiet. Everything including the facilities, the cleanliness, the staff and the breakfast were all excellent!

There as nothing

everything was really good, exceptional location and Mount Yotei view

Not enough drawers in the cabinet, even there are plenty of shelves at the entrance area, it's not convenient to get clothes for change. Should add more drawers set inside the cabinet in the bedroom.

ホテルは素晴らしかったです 夏場に行ったので周辺のレストランはほとんど閉まっていました。

My go-to hotel in Niseko.

An elegant designer hotel with exquisite suites, furniture and views over the Yotei mountain. The biggest bed we have ever slept in, probably 240 cm large. It hosts a Michelin stared sushi restaurant as well. Close to the gondola. We loved everything about the hotel, the staff is amazing, friendly, helpful and polite. They have picked us up from the train station and also arranged a small welcome present for my husband’s birthday. Would come back any time!

New and clean. Centrally located in hirafu area

No room service. We checked in around midnight and the nearest convenience store Seico Mart closes by 11pm. If yr flight lands at New Chitose Airport after 8pm, the best thing to do is to buy food from the convenience store at the airport.

所有東西都很好

It was fabulous, the service, the food, the room. It redefined what a good a hotel should be for us, definitely one of our favourite place to stay from now on.

要知道這條街是有斜度，所以你用步行形式行進酒店🏨會比較辛苦，而自駕開車便沒有這個問題。 這裏的服務十分一流，英語對答很流暢，而迎賓是不趕不忙，茶很好喝。 上房後，望住羊蹄山，簡直是人生一大樂事。 值得一提是，全房㸓的碗碟、廚具是名牌，要小心使用，恐防會壞掉而賠錢便扚戊慘（笑）

This was a perfect hotel for Ski In / Ski Out. Mostly families but we booked the smaller room as just for a couple. Washing / Tumble Dryer was perfect in the Room. Hollywood Twins beds were also super comfy and a beautiful view of the Junior slope / Ski Chairs lift.

People in sansui were friendly and kind to help you resolve any problems, and nice services, deserved for 10

Everything was perfect. Location is great, breakfast is awesome. Rooms have a washing machine. Staff was very nice.

Nothing

Very enjoyable stay indeed! We love the convenience of ski-in-ski-out, excellent location, on-site ski rental and very friendly service.

Loved the ambience after a great day skiing from the hotel. Friendly staff, delicious breakfast buffet. Will stay at the Sansui again!

Incredible hospitality and perfect location for ski and ski out.

Perfect location with ski-in and ski-out. The staff is very kind and warm-heart. The Michelin restaurant is very excellent as well. Overall it is over our expectation.

The window of studio room we stayed are small, and the hotel staff told us we actually could ask for the type of room when / before check-in. But our room has more space compared to other standard studio rooms. A trade off.

Incredible hotel. Top to bottom. Great onsen. Ski in-out and great staff at the rental shop. Warm hot chocolate to great you when you are done on the slopes. Rooms are very modern, sleek and fully stocked with anything you need for a stay of a week or two or more. Can’t recommend this place highly enough. It’s incredible.

All perfect. Near the runs.

View and proximity to slopes and lifts. Tranquil atmosphere. Very helpful friendly staff. Use of hotel car/minibus for short trips out.

Nothing not to like. Would have prefered a swimming pool to an onsen for post ski relaxation

Exceptional service, rooms are large and well appointed. Breakfast was fantastic! The location on the slopes was perfect. I would highly recommend!

good seevice

Stayed at the property for 7 nights. Great location both for the village and the ski slopes. Our room was compact but beautifully finished and meticulously clean. Staff were absolutely fantastic. I have been to many hotels across the world and have to say the staff at the Sansui were some of the best I have encountered, from the reception team to the restaurant staff and the ski service team. Everyone was friendly, engaging and helpful. The entire team are a credit to the hotel. Only minor issue is there was no bar per se in the hotel but a most wonderful, friendly whisky bar (served all sorts of drinks - not just whiskey) next door which we made use of on a number of occasions. In essence if I ever go back to Niseko I would definitely stay at the Sansui again

Excellent condition. Good spa. Ski in and put

Location, spa, staff and room where all amazing

Great service, staff all very helpful. Very comfortable room. Family onsen is a good amenity. Ski-in/out location is excellent and convenient. All ski requirements were organised at the hotel. Main restaurant has good food but the ambience could be better in the evening.

Wonderful place to stay. They picked us up from the bus station which is only 300 meters away but with the snow would have been hard to walk. The front desk were always friendly and helped when they could. Breakfast fresh and plentiful. Both restaurants were great. With Sushi Shin unbelievable an experience to have.

This is the best hotel I have ever experienced. A perfect location for ski in/out, the rooms are so beautifully designed and appointed, and the staff were so lovely. The one bedroom that we had, has the largest bed I've ever seen, must be two double beds out together to form a mega super king. A big shout out to Gemma, Kimberly and Oscar for being so helpful and lovely. We will definitely return for our next snow trip next year.

Absolutely amazing

I would give 6 stars for service if I could!! Stayed 4 nights at Sansui and I already felt compelled to write them a google review on my 2nd night here. First of all, the staff we have encountered really serve from the heart! When we first arrived, front desk staff Jovi welcomed us at the front door and asked for my name. I asked if I had to show my reservation on booking.com and he said no need, cos he was already expecting us. That sure made us feel special! Jovi brought us to the room and even showed us around the hotel. He provided a good orientation of the hotel and its surroundings for us. The concierge staff Lily was so kind to help us call a motorbike rental company in Sapporo to ask for more information. She also helped make reservation at a local restaurant she highly recommended. And mshe did all of this with such amazing patience and a big smile! She’s such an asset as she can speak English, Mandarin and even Japanese! Rita was also really sweet. She heard that we were going hiking to Hangetsu Lake and immediately passed us a bear bell for our hike. That will be a sweet memento of Sansui. One day, when we were back late, they even took the initiative to reserve a carpark lot for us in front of the hotel as there were many outside guests who visited the hotel bar. We were so touched my their kindness. These are things that can’t be taught to staff. And these staff have it in them to make sure every guest feels cared for. Above the ultra-modern, very spacious and extremely clean apartment, the very well-equipped kitchen, and lovely onsen with nice Icor products, it’s truly the staff that made Sansui stand out!! I am so glad we chose to stay here among the other hotels in this area! Initially I wanted to book Setsu Niseko but it was fully booked (which goes to show how busy it is), and boy am I glad I chose this relaxing boutique hotel! No regrets whatsoever.

Nothing about the hotel, location or staff! Except perhaps a feedback to install separate key activated doors for the male and female onsen. This is for security. Currently guests must tap their room card to enter the onsen area, but the different male and female onsen entrances are not “secure” in that the opposite gender can enter either onsen as there is no door for each. I did feel kinda insecure when I was the only female using the onsen at night.

This was one of the best hotel experiences I’ve ever had. The staff went above and beyond to help us during our stay, and took us around after we weren’t able to get a rental car. The facilities are gorgeous and our room was incredible, with amazing view of Mt Yotei. I can’t recommend this hotel highly enough!!

This hotel is the best. We love everything about it. The front desk staff, Miss Gasho, and Miss Lily are beautiful, friendly, knowledgeable, and professional, both of them are fluent in Chinese, English, and Japanese. The hotel is very new, the room and the facilities are in superb condition. I also like their breakfast with good variety and quality. I will be back there whenever I go to Neseiko again.

Nothing

Everything was superb from cleanliness of room, onsen facilities, breakfast and service staff

Nothing in particular except the limited parking lots especially during peak season

From the moment we drove to the driveway, they came to greet us and help us with the luggages. Ushered us to the lobby, sit us down and gave us a welcome drink, let us settle down while preparing our check-in. Then the lady arranged for our luggage to be delivered to our room while she show us around the facilities. Service and the property were both very impressive throughout the stay. The room was fully equipped as though we here for a long stay. The mountain view from our room was memorable. Knowing that we were here for our anniversary, they left a box of snacks and a card with the well wishes by their team members while we were out exploring. The breakfast were so sumptuous it took us 2 days to try out their selections. They even arranged for transportation to bring us to and fro the Mountain Lights which was spectacular. We already decided that we will return next year as it is truly a place to relax and enjoy. Cheers to the team at Sansui Niseko!

Nothing.

lovely condominium and nice staffs :) We enjoyed late breakfast at the nice 1BR. the kitchen was modern and beautiful, the living room is spacious and comfy, they also provide baby bed and baby chair for our baby. Will come back again!

全てが良かった また泊まりたい

非常棒的酒店，希望能有機會再次入住，尤其遇到熱心的接待Lily, Chang小姐，萬分感謝協助

Amazing view, room very well equip and decorated. Hotel staff is very friendly.

None

The room was spectacular!! Very good design!

Wish more ski lifts were open, we went end of snow season and they started construction on some of the lifts

Good location ski in/out. friendly service staffs.

The pillows are too thin, not quite comfortable.

Efficiency and friendliness in replying guest queries

Didn’t engage Skii coaches because we have no engouh confidence in them, not saying they are not good, just because the coaches available to book are pretty new to Niseko.

Service was good. Good cleanliness polite staff and quietness. Very friendly too

Ski in and out Great customer service Very clean and modern Spacious room with kitchenette Onsen and family onsen Scrumptious Breakfast Welcome gift was a nice touch and useful for ski Received anniversary gifts in the room

Pick-up service was very late. Unable to accommodate our timing (mid-day).

Good location

- Upon arrival at my room (number 510), I was surprised to find three large suitcases that did not belong to me. Despite the hotel having access to guest names through passport photocopies upon check-in, the staff placed these suitcases in my room without prior notice or inquiry. This oversight is concerning, as it poses a serious risk, potentially involving illegal substances in the luggage, which could implicate guests in criminal activity. - While the hotel promptly apologized for the error and provided some snacks as a gesture of goodwill, I believe a more substantive response was necessary. Rather than a simple apology, guests would benefit from clear protocols outlining steps to prevent such incidents in the future. This would enhance guest security and provide reassurance during their stay. - Regrettably, the following day, a similar incident occurred, albeit on a smaller scale, when reception mistakenly inquired about a restaurant booking I had not made. This suggests a lack of attention to guest concerns and a failure to implement effective protocols to address previous mistakes. - Considering the hotel's reputation, star rating, and premium pricing, the lapses in safety and security are disappointing. Sansui Niseko Hotel falls short of excellence in this regard and should take immediate steps to rectify these deficiencies to uphold its esteemed reputation.

Hotel rooms, facilities and staff were all amazing. Location is awesome if you love easy access onto the mountain.

Loved it all

Ski in Ski out and the ability to buy lift passes in the hotel was super convenient. The ski and boots storage facilities were also great. The hotel shuttle service was also top notch and extremely useful for our family with the only requirement being some organisation to know when you would need the service! The studio room was perfect for us, with a huge bed and a nice little kitchenette if you want to relax and cook in the hotel one night. Everything in the room was very luxurious and clean.

The breakfast selection could have been a little more extensive although it was adequate. There also seemed to be some confusion with organisation of spa treatments as our requests were not communicated onto the relevant people. Additionally, twice we turned up for treatments and no one was present in the spa.

We stayed in a 2bedroom 2 bathroom apartment and it was very well appointed and stylish.

The breakfast was very basic and Asian based. You couldn’t get toast and they didn’t do coffee. There was a coffee machine but it was very average in taste.

Location

Breakfast closes early at 10am. What about for those who have jetlag

Being in Niseko many times, this is one of the most memorable stays we've had. The hotel is perfectly located on Upper Hirafu with excellent accessibility, the rooms are spacious, tastefully decorated and well-appointed (only lacking a full length mirror), the property is perfectly maintained and the staff are excellent and always try to go out of their way to help you. Definitely one of the best stays in Niseko, can't wait to go back again!!

Absolutely phenomenal experience for a Niseko ski getaway. Look no further, this hotel has everything you need. Exceptionally clean, very friendly and helpful staff. Fantastic amenities and an ideal location for ski in and ski out while being close to the main part of town.

Breakfast very good

Rooms where slightly too warm

This stay at Sansui gave us a very deep impression and a perfect experience. The hotel's overall environmental design, room facilities, restaurants, the home-like service of all employees, and various additional services such as shutter bus, etc., all make me feel that this hotel is worth the money. This stay was a wonderful part of our ski trip in Niseko! In particular, we would like to express our special thanks to Miss Amanda. Miss Amanda not only provided us with excellent service and perfect response to our various questions and requests every time during the entire stay, but also tried her best to be very responsible when we needed help. We are very touched by the responsible and enthusiastic attitude to help us. For example, on January 15th, we left the hotel and took the JR from Kutchan to Otaru, but heavy snow caused the JR to be suspended that day. We were at a loss in Kutchan. At this time, it was Amanda who checked the bus time and bus waiting location for us again and again, providing us with extremely detailed information, and later provided us with a rental car after we were unable to take the bus. assistance services. That morning, we had more than 10 phone calls with Amanda, and we could feel her professionalism, patience and enthusiasm every time. Amanda is a representative of Sansui's excellent employees. Because of such employees, we have a better impression of Sansui and will recommend it to all our friends.

Breakfast is too monotonous and not rich enough. There is an incomprehensible behavior of the waiter cleaning the room. Different classified trash cans have different lids, and the waiter will change the position of the lid every day. This will cause us to pay special attention to the garbage we throw every day. Trash can lids should be kept corresponding to the same bins every day.

Sansui really won our hearts. We were one of first guests to arrive for the winter season and stayed for 5 nights. The service right from pickup at Kutchan station to drop-off at our Forest Villa in Niseko was exceptional. Amazing service by everyone at the hotel. Special mention for Tara, who was warm, friendly and ever ready to assist. The hotel had shuttle to bring us anywhere in Harafu and Kutchan. We went shopping at supermarket and used the well stocked kitchen in our room to prepare meals/snacks for our kids. The hotel also assisted in calling various restaurants to check if they were open during the pre-season and helped us make reservations/drive us to these locations. All in all, truly exceptional service.

Nothing to complain.

The best accomodation in Hirafu,Niseko. The Hotel Management is outstanding in terms of catering their services to us as their Guests. We feel very welcome and the customer service is top-notch, warm and personable. From the time we arrived at the airport to sending us off upon check out. We greatly appreciated the free Sansui Hotel service shuttle. Truly one of the most relaxing vacation we ever had since they arranged everything for us including booking for restaurants, spa and they'd also gladly assisted us to where we could possibly visit some other places for sightseeing/day tours around Niseko. We can't wait to be back soon. Thank you to the Amazing Staff of Sansui Hotel Niseko most especially to Miss Tara.

None at all.