The Grand Hotel Birmingham

The whole hotel experience was fantastic. Reception was quick and helpful. Our room was clean, spacious and very comfortable. It was dark and quiet during the night. Air con worked (which is unusual in hotels to be honest). The bar and late night food were great and breakfast was fabulous.

Excellent stay. No issues

Top class hotel in the centre of Birmingham, easy reach of many restaurants and shopping areas.

Stunning hotel, the bathroom especially and the Penhaligons toiletries felt so special!

Breakfast not so good, seemed cooked and stored/reheated. Room lovely very clean,a few scuff marks on walls Restaurant not open- inconvenient I travelled from Cornwall Overall good

Lovely hotel and close to all amenities. Loved Madeline Bar and Isaacs.

Fantastic

I checked in and realised i was given a uncleaned room. The name on the welcome screen wasnt mine, a half eat cake, a half done bed and dirty towells on the floor. Tried calling reception and no one picked up. This was after i unpacked and noticed. Had to repack and go back ti reception to get another room. A quick shrug by receptionist was the only acknowledgement. Not good!

Underwhelmed with the size and layout of the room with a picturesque vie of a brick wall Pillows uncomfortable and bar prices sky high

The room was clean with new fittings and fixtures

Thoroughly delighted with our stay, would definitely return

.

We stayed for a night after moving our daughter into Uni. The hotel was lovely. The staff were very helpful, friendly & professional. It was a great location too. We will definitely rebook.

Beautifully renovated to a very high standard

Overall stay was good and the Grand suite itself was amazing. However, breakfast was quite disappointing to say the least. If you book a grand suite it would be customary to provide a decent table big enough to hold breakfast items for two. To then proceed with forgetting the breakfast order and having to be reminded after nearly half an hour is disgraceful. And when the breakfast actually arrived it was in a horrid state. Black pudding was overcooked and not edible. The sole of my shoe would have been more tender than the bacon provided which was a shame as the flavour hinted to a nice bacon. The poached egg felt as if it had been precooked and left lying around.(?) The circular thing which presumably was a mushroom could have been left out as it was disgusting. The staff did not give the impression of serving a five star hotel breakfast experience either. Overall extremely disappointing as it was in line with motorway hotels.. (As it was getting late we could not stay longer for a second attempt. Don’t think it would have improved anything either) I would suggest getting a breakfast takeaway and eat in your room.

10\10 great room, very clean. Highly recommended

Fabulous hotel in great location next to the cathedral The bar area is amazing Had a really quiet room best nights sleeping in a hotel for ages ! Staff all excellent and helpful Highly recommend

Gorgeous, cosy hotel in a great location.

It was okay but hair in shower and parking was a distance

From the moment we stepped in to the gorgeous hotel building, we were greeted by incredibly warm and friendly staff. The hotel lobby is beautiful, and perfectly suits the "Grand" part to their name, and when we saw our room, it was spacious, clean, really love and comfortable, and the bed was so soft and it was incredibly easy to just drop off on both nights of our stay. The Madeleine bar was exquisite and classy, but we couldn't help but be blown away by the classic style to Isaac's. Staff once again were amazing in both of these, and the cocktails/mocktails were fantastic too. The fact that Isaac's has a jazz bar vibe on some nights is such a great touch too, and their breakfasts are brilliant. My only issue was that this is on the pricier side, however for what we paid, we most certainly got everything we had hoped for, and then some. It'll be impossible to stay anywhere else next time we are in Birmingham, that's for sure! Absolutely loved it here!

Lovely hotel very convenient and easy to get to

Good hotel for business. Good gym.

Amazing stay.

The check in was fast and efficient. Upon entering the room I was underwhelmed. Not only was the room a lot smaller than expected, it was like a premier inn room. There was only one bathrobe despite the room being booked for two. I rang the front desk to ask for another robe but they didn’t answer the phone. I had to go downstairs to ask for another robe. This was sorted out quickly. At breakfast we went early to avoid any potential noise and crowding and it was quiet but as our hot food order did not arrive at our table for well over half an hour, we were soon surrounded by people with phones ringing and raised voices etc. I enquired as to why everyone who had arrived for breakfast after us had received their order and they had exactly the same items as we had ordered, I was told there was a problem in the kitchen. This was an obvious lie, I would have been satisfied if they had told us the truth, that they had forgotten to put the order through. The lovely lady on the front desk has tried to remedy this but I doubt whether we will return. It’s a shame because I had done a lot of research prior to booking the Grand Hotel.

Excellent facilities. The bed was soooooo comfortable.

Wonderful heritage building, easy walking to everything good in the city centre, staff superb.

A plus

Great location in Birmingham! The staff were absolutely amazing—so friendly and helpful. The bar is stunning, and the facilities are spotless and well maintained. Couldn’t have asked for a better experience.

Was a beautiful hotel and lovely room right in a great spot downtown.

V nice bar and dining facilities.

Everything's great. Much better than expected.

Great hotel

Lovely room. Clean and with a good bed. Wish windows opened though as couldn’t figure out the temperature control other than off and on. Great shower as well. Managed to set off the smoke alarm as kettle didn’t switch off, but got it replaced immediately. Impressed with speed that staff got here, even if one of them did wander around checking for signs of smoking. (We don’t). Really loud party downstairs/outside that the non-opening windows didn’t block, that went on for hours. Fast check in.

Absolutely loved this hotel. The room was wonderful and the sumptuous cocktail bar. Just loved our stay

We loved it.

Our stay was very nice. The staff was polite and responsive. The only reason staff and service got only 4 stars was because of the poor service in Isaac's (one of their restaurants). Everything else was great!

Very nice hotel, very cosy. Rooms were quiet (sound proof) which is a bonus for old buildings. Great location as well. We recommend it.

Very clean and comfortable, I’m not sure why I have to enter a rating for eco friendliness though. I haven’t got a clue what their policies are

Wonderfully new but in the style of a bygone era. Really lovely stay

Very good check in and servive

Great location, great service, check in was great, room was great, very clean and tidy.

Visiting from US, we would go back to Birmingham and stay here again. Nice and Relaxing atmosphere.

Beautiful hoel, excellent service!

Comfortable room, bed, nice bathroom, gym small but nobody in it and the bar is good for lunch (those service was a little slow) or an evening drink.

Just returned from a 2 night stay. Lovely big twin room on 4th floor. Our Cockerpoo was welcomed with open arms and made a real fuss of. Water and food bowl provided alongside a bed and even a tub of treats - these she absolutely loved. Spacious, clean and great pressure shower. Classy hotel, tasty breakfast and loved the art on the walls! Highly recommend. Would return.

Large deceased insect on windowsill. No TV channel summary. Beds that moved about. Up and down stairs to get to room. Shower head leaked from joint where it was screwed into connecting pipe. No ability to open window fir fresh air. Very convenient location, generally clean.

This was a great property to stay in. Good room size and bathroom. Very clean helpful staff and great location. I would highly recommend staying here.

Love this hotel. Fantastic location, great beds and rooms. Staff are lovely and has great facilities. Cost was more than reasonable. Loved it and would stay again.

There was a problem with our room when we had arrived . They offered us a drink while they figured it out . Within minutes they upgraded us . Amazing and ultra friendly staff .

A decent sized room with a very comfortable bed. A high quality bathroom with an excellent shower. Good lifts and a lovely bar and restaurant. Great stay

Great stay would recommend

Lovely hotel, room very good and spacious

Beautiful Hotel. Staff was 50/50. We were expecting a local call that couldn't call our cell phones and the staff could not figure out how to transfer the call to our room so we missed the call. Door people were awesome, as were bar staff. Front desk seemed to have one competent woman. Maid service kept leaving us only one towel, not emptying garbage or replenishing toilet paper. Room was very nice and comfortable though.

Lovely hotel with good restaurants and bars and a very 'Grand' decor. Great room with wonderful toiletries and beverages in the room

As always, a very pleasant stay The jazz at the Isaac’s is a fantastic addition (it could start earlier though)

Beautifully renovated to reflect 1920’s vibe - we loved being so central opposite Gaucho and the parking and shopping was much easier to walk to than we thought. Power shower great and Penhaligon toiletries made it extra special. We will return

Had a lovely one night stay in The Grand - a beautifully renovated hotel. Our (double) room was spacious enough, lovely bathroom (shower was fab) and the pillows were so comfortable! Also, no outside noise could be heard - a bonus for a city centre hotel!

Stayed for two nights, very nice hotel with friendly staff. Room very clean and comfortable. Bar looks good and great drinks

Lovely room

Great space, lovely design, great customer service. Looking forward to staying again!

Lovely room . Everything we needed for a night away and great nights sleep. Great location.

My sister and I met for the first time in 4 years and booked connecting rooms. We had a lovely stay

Room was large but had a funny smell. The bar area was excellent. The breakfast was average

Sara was a great help to us throughout our stay. Housekeeping did an excellent job.

A beautiful hotel in a

I booked this property as a treat but ended up disappointed. The hotel looks very nice but beyond this it is distinctly average. The basic rooms are fairly small with nowhere to sit in front of a mirror to do hair or make up. Check in was slow as all the reception staff were focused on checking in a large group which created a backlog for everyone else. The shower was good, the bed comfy and air conditioning was a God send. The rooms are advertised as soundproof but they are not and I was kept up by loud bass music from a different section of the hotel until well after 11pm. There is nothing wrong with this hotel, it is very pleasant, but beyond the decor the basic rooms are nothing special and wish I’d stayed somewhere cheaper.

Was a delightful stay.

Great hotel! Recommend highly. The room was comfortable and spacious. Ditto for the bathroom. Minor amount of wear and tear. Unfortunate that the coffee maker leaked. Exercise room was basic although warm. Terrific breakfast!

Beautiful facility. Great position. Bed comfy but small - a true double.

Had a great stay at The Grand Hotel. Lovely room, nice bar. Only slight downside was a chaotic breakfast on our second day. Service seemed to be left to one hard working lady and elements of the ‘full English’ had been shown to the grill rather than cooked more fully. In contrast, the previous day’s breakfast had been spot on.

Check in was friendly but there was no information about restaurant or breakfast times & no information pack in the room. The room was excellent- apart from the plug to the coffee machine not working. Lovely bathroom. Our even meal in Isaac’s was delicious. Sadly it all went wrong the next day. Breakfast “service” was terrible. We waited an hour to be brought our food. When we asked why it had been delayed as literally everyone else had been served a very surely woman brought our plates out - dumped them on the table & muttered enjoy! I fed this back at reception & got an “oh sorry about that”. The worst is yet to come. The next day whilst I was checking my bank account I noticed an additional charge of nearly £500! I tried to call the hotel multiple times & the phone was never answered. I emailed to complain to be given a frankly ridiculous excuse that the charge was for a “no-show” that had originally been booked to my room. Rubbish! I did not authorise my card for extras so how did they even charge it? After a promising start this was all such a let down. I would not stay in this hotel again.

Excellent hotel, central location, well appointed

A fantastic hotel , such a comfy bed and great sound proofing for a city centre hotel.

Characterful hotel with quality fittings and modern bathrooms. High level of cleanliness with friendly and efficient staff. Well equipped bedrooms. Only let down for us was the full English breakfast. Quality of produce and presentation lower than expected. Eggs in particular were of poor quality, were tasteless and overcooked. Solid yolks instead of runny. Just “okay”.

An excellent hotel, with a lovely grand feeling and staff that can’t do enough.

Loved everything. Great room, great location, great latte! Hope to stay here agwin

Wonderful stay with really great staff, extremely comfortable bed and quiet rooms.

Lovely hotel. Excellent all round

What a wonderful hotel and wonderful staff couldn’t fault a thing. The hotel surrounding amenities were perfect… Do not hesitate to book this hotel.

Great place, will be back!

Only a short overnight stay for a work do but I would have loved to stay here longer - it’s a beautiful hotel, every detail was perfect - I’ll be back!

Good hotel but service could be so much better

Great location and hotel

The hotel is clean and the room was nice, although smaller than expected for a suite. Totally enjoyed the firm mattress. On the other hand, room service food was below average and drinks at the bar were watered down. Service was subpar as well. We asked reception to collect the room service trays from our room while we were out. After returning 3hrs later we found the trays still in our room. Reception also gave us incorrect details regarding parking at the B4 car park, so we never received the alleged 55% discount. The total lack of parking at the hotel is a major issue. Prices are way too high for what this hotel is/has to offer.

Great hotel, lovely room and New York style bar.

Fantastic hotel and one I would highly recommend for a stay in Birmingham

Allowed us to check in much earlier than recommended time. Swift and polite room service. All staff incredibly polite and helpful to the point where a more senior member of staff happened to be having debrief by my door and took my case and carried it outside for me. Breakfast food and service stunning- would 100% stay again!

Beutiful hotel. Friendly, helpful staff. Would highly recommend.

Great staff and beautiful hotel.

Public area a really nice. The rooms are a bit boring.

Really nice hotel

One of my fave hotels in Bham and the only one I choose to stay in when visiting the city. Main bar accomodating to hotel guests, maybe the new jazz bar could keep tables open for hotel guests as would have loved to have visited but apparently fully booked

A very beautiful

Quality refurbishment of a historic building

Room was slightly dirty - mould around lower panel of shower door, slightly stained sheets, 2 spiders in the 5 days I spent there. There is a small flight of stairs to go up from the street to the lobby. It was also my birthday which I mentioned when booking but there was nothing special from the hotel. Hence the points off for cleanliness and service. Was a pretty cool hotel otherwise and great location.

Great city centre hotel- well located and walkable to shops and restaurants nearby. Close to central station also have parking nearby which they validate/discount. Small but well appointed gym and lovely in house bar. Room was spacious and quiet given the loaction

Close to centre, bull ring, ICC, train station. Good sized rooms well equipped and comfortable.

Exceeded our expectations. Lovely hotel in central location. Room was super clean, huge shower, comfortable bed and a great. Breakfast was very nice

They were able to accommodate my request for an early check in at 9am which was much appreciated as I was coming in intentionally and was exhausted. Beautiful facility. Art deco theme. Restaurant was clean and had tasty continental breakfast. Every staff member I encountered was polite, efficient and approachable.