Renaissance Shenzhen Bay Hotel

Superbe hôtel très bien tenu, confortable, propre de l’excellence

Tout était parfait

All

Nothing

Great views from rooms, bar and restaurant. Most staff were excellent, friendly and professional. Room was large, fresh and very comfortable

Reluctant service and options in the executive lounge, options and service in the bar and restaurant were much better. Lack of food options for vegan/vegetarian

Wonderfoul enviroment, very clear, quite, extraondinary view Only there i will book when going to Sheznhen ❤️❤️❤️

I would prefer more european breakfast and meals

Very helpful the staffs. My room tv remote control not working n I told them the next morning. They apologized n gifted their hotel Teddy Bear. Their breakfast buffet was very gd n delicious.

The only thing I don't like is u have to change lifts to go to ur room cos have to wait for the lifts n take some time.

Everything room, staffs, services, breakfast buffet was gd, Convenience with nearby train station n nearby a lot of shopping malls, convenience stores are nearby 3 minus walk.

Have to change lifts to get to ur room

Riesiges Frühstück, tolle Aussicht und geräumige Zimmer.

Der Geruch im Zimmer.

Вигляд з вікна рецепції, це просто неймовірна. Вам не потрібно шукати інші оглядові майданчики, щоб помилуватися видом. Також зручна локація, дуже близько до набережної, де можна спокійно прогулятися

Lovely room, large size

Nothing really

Amazing room views, helpful staff that mostly speaks english, modern Amenities. Located in a modern area with lots of places to eat. Gym is very well equipped. Would stay there again. Its a 5 star quality hotel.

Breakfast buffet and lunch/dinner buffet lack of western options. But well, you're in Asia so its understandable, you also dont find asia options on western hotels.

整體酒店質素好，員工服務及食店餐廳質素高

房間內的廁所門十分危險，那個拉手門鉸夾傷了我

Все супер

Все супер вид из окна

Первоклассный отель. Работа персонала на высшем уровне. Красивые виды

조식이 맛있었고, 높은 층이라서 뷰도 좋았습니다. 직원분들이 친절하셨어요.

약간의 아쉬운 점은 조식을 먹을때 식당내 직원분들과 의사 소통이 조금 아쉬웟습니다.

Все кроме сервиса букинг

Сервис букинг

The hotel was conveniently located near the metro, making it easy to reach everything. We had a full view of the entire city, both from the reception area and from our room. The breakfast was very good and had a varied selection.

品牌酒店绝不令人失望,登記入住快捷,前台職員Roger服務好十分有禮,感謝他提升房間级别,住宿非常滿意十分舒適,下次必定再次入住

The walls are like paper thin so one could hear conversations along the corridors. There was also some construction which for some reason they had to start at 10 am every morning. The pillows were also too soft for proper neck support. That said, the only redeeming feature was the view. But no amount of view can make up for proper rest.

早餐差，海景很一般！大厅在楼上，下楼要坐两班电梯来回倒 早餐可以用物资匮乏形容。作为在广东的酒店除了一点鸡蛋肠粉居然找不到一件点心。想吃点蔬菜冷盘也是找不出什么可吃的

刚好熬了个夜打算起早吃个早餐。因为酒店和平台都告知6:00-10:00早餐时间来了后一片漆黑。建议吧6:00改成6:30吧

One of the best Renaissance ever with perfect service and polite staff. Food is great, rooms are clean, and staff helpful. Particular praise to the great team in the executive lounge. Then only major problem is the gym does not have towels in the morning but lots of bottled water. So you can imagine how unhygienic without towels

Amazing hotel, great view, amazing staff, my kids loved it so much here!

Service, view, clean overall, excellent breakfast, Executive lounge room s sufficient

Mean on drinks in the executive lounge. Only bring more drinks out when it’s almost empty . Need to ask to fill the wine/beer container. Snacks in the lounge also no choice but just some fruits,

Quick and nice service of the front desk. Good spoken English and sweet smiles.

I had to go down and take my food.

Amazing breakfast, the views, service is spotless, decoration and maintenance, location.

You have to wear a hair cap to use the swimming pool . This isn’t the 60’s anymore, please remove this obsolete rule

This is our second visit to the hotel. The hotel boasts a spacious lobby with exquisite decor. Check-in was smooth, thanks to the friendly and efficient staff, who also accommodated our request for a connecting room. The rooms are well-designed, with modern amenities, comfortable beds, and floor-to-ceiling windows offering stunning city views to the new development areas at Nanshan! The breakfast buffet had a delicious variety, and the excellent facilities, including a gym and pool, made it easy to stay active. Overall, my stay was extremely satisfying thoughtful arrangements made it unforgettable. I’d gladly return and highly recommend this hotel.

The property is new, the view it’s amazing ,staff very attentive to customers. Also the hotel has the area to keep luggage if your flight is late.

N/A

The hotel is in a very lonely area of Shenzhen for tourists, there is little within walking distance which is a shame as Shenzhen has great shopping and restaurants. The rooms are spacious but we were woken frequently during the night by neighbouring rooms making noise and banding doors, it completely ruined our experience. We did share our feedback with management.

Everything is nice about this hotel and I will definitely return for another staycation later. The lounge is worth the extra charge and the food is hot.

The indoor pool is okay but the water was not warm enough.

High floor

Nothing

The staff were incredible! From the front desk to the manager of R-Bar, they were always attentive. The room was spacious and incredibly comfortable when we chose to have a day in. Breakfast spread was good with local and international options...although I would have liked stronger coffee haha. The location is directly next to many eateries and Metro station so its superbly convenient to get anywhere.

The pillow. A bit too soft. And for the week that we were there, the lift was quite the challenge because we had to take the lift UP to the 57th floor (lobby) first then take another lift DOWN to our room. Haha. We found that quite funny but the views up there and even in our rooms were breathtaking!

早餐有三文魚班奶迪克蛋 很好吃 又有灣景房 很值得

Great

Great views when the smog isn’t so thick. Breakfast is pretty good. Rooms are really comfy, but far from sound-proofed as said on their website.

Could do with some comfy seats in reception as it’s very bare. Staff could learn to relax a little rather than trying so hard to be on your beckon-call. The bar is awful. Zero atmosphere and no one really uses it. Food there is poor along with the food service. Very random.

Good Location, will definitely go back

Great view and nicely designed rooms.

Nothing

House keeping didn’t wash the whisky glass though out the stay despite making effort to put at basin 3 pax stayed but always only provide 2 set of toothbrushes

I appreciate the effort the Guest Service Manager made to upgrade my room and invite me to the executive lounge during this stay. However, there are areas for improvement. A colleague’s upgraded room had a strong smoke odor, forcing him to switch rooms. Unfortunately, the new room lacked basic toiletries, an oversight that shouldn’t happen. Housekeeping during my stay also fell short; my room’s trash wasn’t emptied, and cleaning seemed less thorough than before. My colleague remarked on this after joining me for a meeting. The executive lounge, while appreciated, had a limited food selection and less experienced staff compared to other Renaissance locations, such as Bangkok. Additionally, breakfast quality and staff professionalism could improve. For instance, a staff member misunderstood an American guest’s request for “black coffee,” leading to unnecessary confusion. I value the Renaissance brand and the convenient location of your hotel in Shenzhen. As a frequent guest, I hope these areas will be addressed before my next visit.

I made our visit to Shen Zhen last week; we were stay at Renaissance Hotel at Shen Zhen Bay. This stay exceeded all our expectations, providing us with a truly memorable experience that felt like being welcomed into someone's own home. From the moment we arrived, we were captivated by the elegant yet modern design of the hotel. However, what truly touched us was the professionalism and hospitality displayed by each member of the team. In particular, front desk Ms. Hebe Yi, kindly offered us a room upgrade and free breakfast for us. She not only patiently answered all our questions. Her warmth and genuine care made us feel particularly welcome. In summary, Renaissance Hotel at Shen Zhen Bay, through its outstanding service quality, excellent facilities, and the high level of professionalism shown by frontline employees like Ms. Hebe Yi has left a wonderful memory for me and my family. If there is an opportunity to visit Shenzhen again in the future, this place will undoubtedly remain our top choice. Once again, I extend my highest respect to Ms. Hebe Yi and all the staff members! Your hard work and genuine smiles make the world a better place. Best wishes.

Beautiful room, clean, city view. Next to subway. Quiet room, nice staff. Good breakfast. Very relaxing.

A bit confusing when switching between elevators. No kids playground.

The housekeeping staff was efficient, helpful and smart. Front desk staff with cheerful smiles and they were willing to help as well. However, the air-con in the room was terrible, the mode can be adjusted, but no change at all.

Staff didn’t smile, nobody

Staff more friendly

Good

房間整潔而且裝修不錯， 但5星級酒店竟然比2-3星酒店隔音效果還要差… 整晚聽到樓上房步行聲， 亦聽到隔離房開水喉聲其他聲， 更嚴重的是竟然聽到隔離房開關窗簾的摩打聲… 5星級酒店發生呢d問題真係完全不能接受， 簡單難以置信

職員佈置很用心，很大，空間感很好，浴室景色優美，如果單向玻璃會更好，浴缸可以雙人浸浴，設備方便，電話致電服務員很快很好處理需求，二張雙人床偏細，沒有咖啡機，梳化既攬枕有一點污跡，不過沒有用所以無關係，泳池很好親子一流，健身房都很好用，還有打拳用品值得推薦很讚！

We felt very welcomed, the receptionist was very polite and friendly (Ruby). Checking in was smooth.

The Shenzhen Bay Renaissance Hotel provided an excellent experience during my recent stay. As an Ambassador Elite member, the hotel honored my status and upgraded me to a spacious suite, which was a very nice surprise. The check-in process was smooth, with a warm welcome from the concierge at the entrance. The hotel lounge was quiet and comfortable, providing a nice space to relax. The hotel's location was quite convenient, just a 10-minute ride from the Shenzhen Bay Port. Being situated in the business district, there were good coffee shops and other dining options just downstairs. Popular shopping malls were also within a short distance. The only downside was that the room needed some maintenance, as the handle of the tap in the suite fell off. Otherwise, the room was comfortable and well-appointed. Overall, I had a very pleasant stay at the Shenzhen Bay Renaissance Hotel. The attentive service, convenient location, and comfortable facilities made it a great choice. I would recommend this hotel to both business and leisure travelers.

Great, very clean and delicious breakfast

The SPA services are quite expensive.

Location is really good

You have to catch one elevator to reception, and then another set of elevators to get to you room.

冷氣唔係好得！ 網上圖片與實際不符！

Ultra modern hotel with beautiful urban high rise view.

Wi-Fi is pathetic.

Staff were very good and friendly. everything was clean and had no issues

bar food was ok, but the beef wasn't good. Apart from that all ok

超愛，個高空浴室，房間空間超大～

Stay was good room was clean but toilet not well maintained for such a new hotel Location is great with train station just below. Often crowded

The rooms are beautiful, clean, the view is fantastic. The food was absolutely perfect. The staff is nice and accommodating.

Staff fantastic

All good with us

As often with hotels in Mainland China, staff has very little idea on how to deal with foreigners, and will not speak unless absolutely necessary. When we checked in, Joss, our "navigator", did not speak, great us, and looked straight at me, and waited for me to hand over our passports. When she had a question about my visa (or lack thereof, as I am visa-free), she asked my wife, in Chinese, who is Asian but not Chinese. She only spoke to me when it was time to take care of the money – suddenly she spoke, and spoke good English! When I asked for a late check-out, no answer either. Turns out we did get it, but she didn't feel like answering. Breakfast was excellent, but the staff had received the same kind of training – or non-training. It took three tries to get an espresso, and I had to go through my wife: staff wouldn't even look at me – thereafter I took care of it myself... – but when it came to sign the bill, they had someone who could throw a bill holder and pen under my nose, demanding in English that I sign it, right then and there. Front desk is on the 57th floor, rooms below that. You need to take one set of elevators to go up to the 57th, then another set to go to your room. Not the best design... Rooms are great – see photos. Location is also very good, close to the Shenzhen Bay Immigration (hence the name), and with a subway station nearby. All in all a great hotel, with room for improvement on the staff training...

There is a variety of breakfast, good taste.

Few employees can communicate in English.

The staff are welcome and think ahead.

Noise place I can’t sleep well.

Convenient location for Nanshan

I don’t want to say too much this time.

I lived here 2 times 5 night in the passed week. First time, I checked out at 10th. Now it is 14th night. I paid deposit by my credit card, n at check out, I paid by WeChat. I asked them to refund the full amount to my credit card, until now, that is 5 days, I have not received the refund! The reason they gave me is: foreign card needs longer time. Ok, I lived 2 days again n checked out this morning, n I paid deposit by WeChat this time. I expect the refund is efficient. However, until end of the day, I didn’t receive the refund! I called them, they said need 1-3 day! Unbelievable! I lived in Xiamen for two days in the middle of the week, n at checkout, I received the refund immediately! I don’t know this hotel, why the refund is so slow! I seriously complain! N I don’t feel good at all!

Clean, good view, location perfect.

Staff need more training

Location

Reception staff can smile more. I also got a room with smell of smoke initially

Excellent guest service! Spacious room size. Very comfortable bed. I just had a bit of issues with the lift experience. Seems long waiting and laggy feel. Bay view that I paid for wasn’t too impressive. But overall, we enjoyed the stay. Breakfast was good varieties.

Scenery

Air-conditioning is not well, too hot

Make me feel relaxed.

Nil

The view from the room was really nice and the hotel food was really good too.

Very nice hotel in a central area. In the top floors of a skyscraper. Super view! Great gym and breakfast (including top view over the whole Bay Area).