Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

Was amazing

Stayed in a swim out that was nice and spacious. It was located by a bar so the waiters would bring drinks. This resort is close to Breathless so you have access to their restaurants which gives plenty of options to choose from. The walking distance is decent. There were things going on each day. There’s also a nightclub. I would definitely recommend this resort.

My husband and I stayed at Secrets Riviera Cancún All Preferred - Adults Only - All Inclusive, and overall, it was a wonderful experience. The resort itself is beautiful and very well maintained. I loved the different vibes of the pools — we started at the quiet pool, ended up at the lively pool on Saturday during the all-day party (SO much fun), and then enjoyed the middle pool on Sunday for the football games. The food was decent, though I’ll admit we didn’t fully explore all of the dining options available. Our room was romantic and comfortable — I never wanted to get out of the shower! We also had a hot tub on our balcony, which unfortunately we didn’t get a chance to use because we spent most of our time relaxing at the pools. We also took full advantage of the spa, which was an excellent experience. The only real negative of our trip was the “resort tour” they promote. It’s positioned as a quick, no-obligation, two-hour experience where you get to see one of their new properties and receive resort credits. Since it was a rainy day, we figured why not. The property we visited, Secrets Moxché, was stunning and honestly blew me away. But the experience quickly shifted into a hard sales pitch. Despite making it clear we weren’t interested in purchasing, we were passed from one rep to another, each offering new “deals.” What was supposed to be two hours dragged into nearly five. By the end, our sales rep became extremely rude and even accused my husband of lying about our

First couple hrs

Friendly and helpful staff. Great parties and entertainment all day long.

Everything was amazing, staff went above and beyond every single day made me feel right at home.

Had great experience here, no complaints.

Not a lot of options for dining. The breathless had good restaurants but not good service.

Very nice resort

Safe, clean, luxurious, not booking anywhere thats not Hyatt Secrets

Customer service was great.

All staff was attentive at the restaurants and pool/bar !

We love this resort. Food was good. Super nice atmosphere. The room was extremely nice. But will say the drinks were water down a lot most of the time you can tell there was no alcohol in them even when we asked. Also the resort doesn’t really have 14 full restaurants it was more like 6 full ones. The buffet wasn’t really to good. Resort isn’t really as open as expected but still really really nice! Looking forward to coming back!

Overall great stay!

Most of the Restaurants were closed most Days. Food was edible but note to write home about.

Although the staff was very friendly, the resort was lacking. I've stayed at other Secrets locations & this was definitely not 5 star. It was more like 3.5. The food (even with plenty restaurants) was lacking flavor in my opinion. Even with Preferred Club, only the alcohol options were better. It took 2 hours to get into my room, onlly after the 2 hours did they change my room. I wouldn't recommend if you've traveled and enjoy 5 star privileges, this is not that.

Everything was perfect

This property was beautiful but the preferred club lounge had no top shelf liquor. The Xhale lounge did not either. And when they did have one bottle of a top shelf liquor they hid it. You would pretty much have to ask and they would say they didn’t have any. Absolut and Bacardi aren’t top shelf. But they would market/sell Don Julio and Patron for bottle service in their clubs. Breathless Cancun Soul was not like this. It was so much better with actual top shelf liquor.

Great hotel

Awesome! Swimout room is a must! Will return!

Great experience

Wait times at the restaurants can be improved

Good

Great resort

Been to a decent amount of all inclusives and this one was my favorite! Quality food and decent drink especially on the secrets side. The only flaw was the beach but it seems to be more of a cancun problem vs this hotel…. I would recommend this place and will most likely be back

We loved our trip and appreciated that the staff made us feel special by celebrating our one year anniversary with us. We really appreciated the service from Urbano, Daniel and Luis! We also really loved the entertainment on the property such as shows, concerts and silent discos.

Service is always excellent at Secrets

Saw some reviews that said this was the lower end of secrets resorts, and it lived up to that. Menu is subpar, the food is resort food, bland, not exciting at all. Room service menu just sucked! Very limited items and never changes. Biggest complaint was the noise, every night the same thing drunks yelling and screaming till 2-3 in the morning. Then someone decided to use a hammer drill at 3 in the morning for a few nights. Stayed on the Secrets side in a swim out suite, never expected to get 2-3 hours of sleep a night when we went to relax. Will never go back to this location ever. This place was like a carnival cruise! This was our 5th stay at a secrets resort because we loved the others. This one is not for those that want to rest and relax.

Amazing property and amazing staff. By far the best service and food on an adults only all inclusive that I have had yet! Definitely recommend and hope to return asap!

I took my wife here for our anniversary/her birthday trip and it was our first experience at an all inclusive. TL;DR This place is a DREAM! The resort has amazing layout and has something for everyone based on what your taste is. It was a perfect fit for us because we’re folks who enjoy the peace and quiet but like having the option of going to the party. The Swimout Oceanview Junior Suite and (and the master suite) are absolutely worth it as they always seem to remain a nice cool temperature. That way you can retreat to them if the larger pools get too crowded or too warm in the Mexico heat, Most of all the service above what truly makes this place feel like your own personal heaven. They make sure to remember your name and always treat you like family if you treat them well. A special shoutout to Nidel, Luis, Jacob, Roger, and Brian for their excellence service and making us feel like we never wanted to leave. I see a lot of folks complain about the beach and I can understand because other resorts have those turquoise blue waters you look for in your vacation spot but it turned out that this year was a terrible year for sargassum (look it up and get familiar with it. You’ll be upset if your beach vacation is ruined by it) and Secrets has a barrier to protect its beaches from it. It’s not a perfect solution as some still gets through but it’s nothing compared to what has slammed other resorts in the area, and it’s well maintained. Enjoy your stay! We sure did!

This resort was great! Cruz, Spicy Luis, brown sugar, Danny boy, and Luis in the preferred lounge made our stay everything we hoped and dreamed.

The resort was beautiful! Its about a 20 minute ride from the Cancun airport which isnt bad but its secluded! So if your looking be near clubs i wouldnt recommend! The rooms are amazing showers in the middle of the room and jacuzzi tubs on the balconys! The food was okay! Drinks amazing and the service! They also offer swim out rooms! The hibachi restaurant was the best, but thats the only restaurant you have to make reservations for! All in all definitely a 10/10 stay! And you have access to the breathless resort as well so 3 different pool options with swim up bars and a dj!

Great food, service, and vibes. Can’t complain. Louis at the preferred club bar was the best bartender ever. I’d go back.

This resort is very nice if you're looking for some relaxation... the hydrotherapy experience was AMAZING and the swim out suite was EVERYTHING.

The food and place and rooms are 10/10

I recently stayed at The Secret Hotel, and it lived up to the high standards I’ve come to expect from this international chain. The quality of service and food was consistently excellent throughout my stay. The bedding was incredibly comfortable, ensuring a restful sleep every night. The food was delicious and well-prepared, offering a variety of options to suit different tastes. What truly stood out was the staff — proactive, attentive, and genuinely friendly, making me feel welcomed from the moment I arrived. I would happily return and recommend this hotel to anyone seeking a comfortable and well-serviced stay.

The resort as a whole was amazing. The only thing I wish was a little better was the information at check in. There’s a few things that were included in our reservation that we never knew about and never did. We found out on our trip home

Loved every minute! There was a little bit of high pressure bait/switch at check in to “visit” another sister property & go home & tell all our friends & family how great it was -but we heard it was selling a travel club membership & would take almost all day - not sure if that’s true-but didn’t like that so we canceled & were made to feel like it was kind of taking away “someone’s brownie points”…

Love all the food options… love the room, it was really spacious!!! The people working there goes all the way to make you happy… Would definitely recommend!!!

It was wonderful. I felt it just needed better buffet options for an all inclusive

Love the option of using breathless property as well

Beautiful top notch and staff is amazing Mar, jesus, luis . Andres . Rogelio food delish

We are repeat guest—Luis at the preferred club and Maria at the Breathless pool are amazing. Something was off this trip, we waited for food or 2 times didn’t get food, something we hadn’t experienced in other trips

Property was clean and well-kept. House keepers did an amazing job cleaning. I went out after dinner and came back to a clean room with bed remade and towels/washcloths restocked. Only 1 restaurant on the secrets side that was really good for breakfast lunch and dinner. However, you would have to go on the breathless side for other restaurants and entertainment. Secrets is for sure, the relaxing side, but you get the best of both worlds

Would definitely return! Friendly, accommodating staff, awesome food, and great entertainment!

.

Had a great time everyone was extremely friendly

Great place

10/10

Had a great time

This property did not disappoint. It was beautiful and the staff was amazing. They made you feel right at home. The food and drinks are amazing. They kept you busy with entertainment by the pool! Spicy Luis and angel were amazing at keeping us happy and entertained. For a fun and relaxing stay this is the place you want to be!!

Property was nice and drinks were great. The food was not as spectacular as I had hoped for.

Ramirez & Samuel the sommeliers are amazing they not only both go above and beyond but make my experience amazing everytime (I used to hate drinking wine but Ramirez has definitely opened up my taste buds). They truly both care about the guests. If it wasnt for them coming here would not be the same! They both make me feel like family. Emiliano went above and beyond with planning my engagement and it was beautiful - he was not only easy and fast to respond but a genuine individual that made the process simple! I also have to say Emilio the butler was so easy to work with and helpful, he took care of everything I asked him and more. Its truly an honor to know all these individuals as they really do care about the guests and make you feel at home.

Overall good place, loved the swim out room, easy access across the property, food was 7 out of 10, plenty of options available.

All the working staff was excellent service.

Amazing stay, rooms were very luxurious, the service was so personalized and attentive. Food was great and tons to do throughout the trip.

First time there and I had a hell of a good time

Super

🌴 Secrets Riviera Cancún – All Preferred, Adults Only, All-Inclusive 🌴 ✨ Where tranquility meets indulgence with a splash of party vibes next door. If you’re craving a luxe escape with personalized service, Secrets Riviera Cancún delivers. Nestled between jungle and sea, this boutique-style resort offers Preferred Club-only suites, meaning every guest gets the VIP treatment. Think 24-hour room service, top-shelf drinks, and a concierge who remembers your name. 💫 What Stands Out • Immaculate rooms with whirlpools and stocked minibars • Rosewater restaurant is a culinary gem • Seamless access to Breathless Riviera for nightlife and energy

The property was gorgeous and the staff was excellent! We did have to ask a few times about the birthday, but they came through. The food at Rainwater was excellent. Breathless buffet was not good, it had no taste. The room would be even better with phone charging outlets on the nightstand and a bench for the shower. The water in the shower was just warm, it never got hot. Overall it was a great experience and we hope to return and we will recommend to our friends and family. Entertainer Angel “Brown Sugar” was excellent and engaging! We loved the Cowboy band too!

This property was simply exquisite. The food and customer service are top notch

Great accommodations & pools Not so great beach and food

Amazing group of staff who made our trip memorable

The whole staff at this location was exceptionally friendly and very hospitable. I can’t say nothing was wrong while we stayed here at Secrets.. all restaurants and entertainment was exceptional and a very hospitable staff. It was our anniversary and it was the right hotel to enjoy our occasion. We will come again to visit this Secrets Rivera Maya location. Thank you..!

We loved our time at the resort. The check in process was easy and the property is beautiful. Most of the employees were very friendly and eager to meet our every desire. We were lucky enough to be offered a free upgrade. We were in a king suite with a swim out. Our butler introduced himself to us right after check in. We were told that he would be in touch frequently to see what he could do for us. He asked about all of our favorites for the mini bar. We never heard from a butler the whole time we were there. We finally reached out to him on the 2nd day we were there and asked for a few things for our mini bar. And we never heard from him again for the rest of our stay. If we had actually paid for this upgrade I would be very disappointed. The breakfast buffet was really good! There were so many options! The resort was in excellent condition. There are just a couple things that may need some updating. The mattress was very worn and sunken in and the bath towels were very rough. They might need to be replaced soon. Overall our visit was awesome and we really enjoyed relaxing here for a week.

This resort was as close as you can get to heaven on earth the staff is phenomenal they have the largest collection of the most amazing people in Mexico. Upon arrival in the check in we were frequently told welcome home by staff and indeed they treat you like family and made you feel at home 10 out of 10 will recommend to family and friends

Excellent service!

Customer service is above and beyond

Hi there, I hope this email finds you well. I wanted to share my recent experience at secret Rivera,with you. It truly is a beautiful place to stay - the accommodations were comfortable and the surroundings were stunning. The staff went above and beyond to make our stay memorable; they were very, very nice to us and ensured we had everything we needed. Overall, everybody we encountered during our stay was awesome, contributing to an unforgettable experience at Paradise Inn. I highly recommend this place to anyone looking for a relaxing getaway. Warm regards, Juan

The staff were all so friendly, and we felt like everyone went above and beyond to make our stay enjoyable! Luis at our preferred club was exceptional!!

Fantastic resort to stay at if going into the ocean isnt a deal breaker. The service ,the rooms ,the dining options are all top notch.

Very nice.

Very nice and professional staff.

We enjoyed this property, the daily pool entertainment was fun. The food was good. We liked having the Nook. (Coffe shop)

Just absolutely beautiful. Thanks so much

Very nice

Awesome

Everything and everyone was amazing every one went above and beyond

Everything was perfect!! The room and pool area were gorgeous!! The staff was absolutely amazing - 2nd to none!!!

The staff is amazing here! So friendly, accommodating and willing to go the extra mile to make sure your stay is everything you want it to be! The room was beautiful, with an amazing view and the housekeeping staff do a wonderful job! The food was amazing and there was so much to do at all times! And with having access to breathless as well, our trip was amazing!

Love this place. Will stay there again.

This was an amazing resort with top notch food and service. Shout out to Luis at the Secrets pool for his “spicy” pool exercise class! The plus one experience was amazing and the little details in the hotel room like all lighting can be controlled once you get into bed, was well thought out. Comfortable beds and each restaurant had great food!

It was an amazing stay, all inclusive but a little hard to navigate if you’ve never done all inclusive. There’s a lot of rules and pre planning required like dinner reservations and room service wait times

Staff was great

This resort was beautiful. The staff was friendly and welcoming.

The overall experience here for a first time traveler to Cancun area was exceptional

Need more breakfast meats other than pork. The property wa0s great. Food was way better than any other all inclusive resort

This was my first time visiting this resort and I was very pleased. Entire staff was beyond friendly and helpful. Reservations were to easy to make and the entertainment was top tier . Definitely give 10 stars

We stayed in a swim out VIP room. The amount of noise all night long was insane. The employees push these carts around that have squeaky wheels and then bash into the doors repeatedly. They also had some sort of break room right outside our room and they yelled to eachother and joked all night, which kept us up every night -the beach is disgusting with deep nasty seaweed so bad they don’t attempt to clear it. And it stinks. -there is only one restaurant and pool on the secrets side. Both are packed and it’s almost impossible to get a chair by the pool or a seat in the restraint. -our VIP butler, called once and did nothing for us. -on the dreams side where all the restaurants are, it’s difficult to get a table between 5-9. Only one takes reservations. If you don’t book it between midnight and 12:06am you won’t get a reservation. -we’ve been all over Mexico and the Caribbean. This was by far the worst, noisiest, poorly managed resort we’ve stayed at in the last 20 years. I Highly recommend NOT wasting your money.

Loved this resort. Came for my birthday in December and it was a lovely time

Ramirez & Samuel are the best at making this property so amazing! Irma at checkin was so helpful and attentive. Jesus at the Secrets bar not only made the best drinks but also felt like family. These people go above and beyond everytime I visit, the facilities are always clean and staff is always so welcoming. Food is great and drinks are delicious (staff is trained to not over serve you). If you prefer to party stay at Breathless side if you prefer to relax stay at Secrets and if you love both still stay at Secrets because you get access to both. Thanks to everyone at the resort for again making the best experience possible!

This was the perfect experience everyone was so nice and helpful I will definitely be coming back shoutout to Jesus

We enjoyed the beautiful room and benefits of high quality liquor choices in the preferred lounge. We were disappointed in the food choices and consistency of portions and quality. Room service options were very limited and the app rarely worked while on the property.Service was also sporadic. Overall I would choose other Secret’s properties over this one.

Wonderful Experience! Already booking my next stay. Rooms, Staff, and Environment makes you not want to leave.

This resort was perfect with all the amenities and the best food and views from our hotel room!

excellent service and food variety

Enjoyed the resort a lot! Faculty was crazy nice food great.

It should be clearer that this facility is a shared resort with Breathless. Rooms were not cleaned well. The food portions were small. Room service ordered but never came. Some of the workers were very nice and warm. My friends and I enjoyed the open game space with the bar that is available on the breathless side of the property.

Omg this property was breath taking! And the staff treated myself and my husband like royalty!

Property was beautiful, but for the savings, just stay at Breathless. Everything was on that hotels property and there was no major perk for staying at Secrets.