Secrets Riviera Cancún Resort & Spa - Adults Only - All inclusive

Cleanliness was excellent. Staff was excellent

Needed a few more restaurants and the food choices could have been better. Coffee shop needs to be bigger

Every thing was clean and easy walks between the pools and restaurants. The service was incredible and we were very pleased with all the staff including the servers and the entertainment team was awesome. There was no shortage of activities going on at any time.

The only issue we ran into was having to switch rooms because our first room lost power but other than that none. It was all very professionally handled and taken care of.

La limpieza de los cuartos fue excelente La habitación era bonita y espaciosa La comida fue una grata sorpresa

pondría más opciones de actividades

The property is beautiful and very clean,all the staff are very warm and really do go the extra mile to give good customer service.The food was good at most of the places I ate especially the French restaurant.

Room service was a little slow I don’t think it should take more than an hour to receive a small breakfast order.

La habitación con vista al mar y jacuzi es espectacular. La ducha doble está excelente, salía buena cantidad y a buena temperatura. La climatización de la habitación muy bien. La cama bien, pero se hundía un poco (8 de10), almohadas bien.

Los restaurantes si bien ofrecían comida rica y bien presentada, no eran excelentes, no eran de primera. Cuando son a la carta tienen un menú gourmet diferente todos los días, pero es muy reducido en las opciones del día. La cerveza disponible es la cerveza local más barata. No se ofrece de buena calidad, ni importadas ni cerveza negra/roja. Los bares de la pileta están muy descuidados y se ven muy precarios. No ofrecen jugos o licuados naturales en todo momento que era una de las cosas que me interesaban. Demasiado caro para no cumplir nuestras expectativas descriptas. La playa no es agradable para bañarse.

Personnel très agréable - bon service

Système de restauration à l’assiette dans tous les restaurants le soir, avec une mauvaise gestion qui génère beaucoup d’attente

Great resort!

I was tricked into an excursion only to find out it was a sales pitch. Wasted half of my birthday on that. The coupons are not actual coupons because you can’t use them , the restrictions are a lot. Amenities were good but Food was basic. Will not be back

Beautiful resort with Amazing Food and rooms.

Clean spacious rooms, numerous pools, something for everyone. Spa was amazing. Staff were so hospitable and helpful.

Great

I had a good stay there with my wife

The staff next came to clean our room or provide fresh towels fix our not working phone so we can make reservations or call out there where supposed to send never did. Ceiling leaked the whole time and our floors were soaked!!!! Very awful!!

The resort was incredible. Staff is extremely helpful, friendly, and they made the whole experience ten times better. The VIP Lounge area had a stellar bar tender named Lidia—she deserves a special shoutout for always preparing the best drinks!!

Amazing everything was great… definitely coming back

Perfect, clean

The place was nice and clean friendly staff

Worse customer service! the resort smelled really bad! the resort fire alarm went off every single not, not once but many time after 1am. when we called front desk, they didn’t explain or say sorry and hang up on us. last day When we were waiting for our transit, it was really HOT and we ask the bell man to give a wet towel so we can use. However, they said that’s only for visitors who are coming to the resort not leaving the resort! what’s funny was that we didn’t even get towels or welcome drink when we got their on our first day! so basically they don’t care that you leave happy and be a returning visitors! yes it’s more happening resort for bachelorette party and birthdays! but don’t expect a lot! cause resort is not that great.

Great all around

It was very nice it’s very relaxing and you can catch a beautiful sunset

My husband and I stayed for my birthday and had the greatest time! From the unlimited foods and drinks to the pool and beach and many more. Would love to visit again!

Amazing place ! It’s pretty far from town but place is perfect.

More for couples but enjoyed my stay!

Room was clean. Received birthday gifts, champagne. Food was great!

Just all around the best resort we have been to.

Organized, they prioritize customers safety, the staffs are polite and approachable

Great place

The food could’ve been better, but I honestly had a great time! The property is nice and the staff was amazing from the time I checked in to the time I checked out!

NA

Food was better than other all inclusive see have been to.

During my stay at breathless my husband and I were celebrating our honeymoon. Upon arrival the staff was friendly but the room we stayed in was not clean and completely smelled like mold/mildew. The smell was so unbearable we called the front desk on multiple occasions someone then calls us at 2 AM to ask if we would like to change our room. Being woken up out of my sleep we changed rooms in the middle of the night. This was not the experience me and my husband planned. There was also no entertainment except for the weekends which I wish I knew prior to booking. The food was mid and not worth it. I would not be coming back to this location.

Loved this resort. Always something to do great music playing by pool and service was exceptional!!!

Property was nice The downside was we had a 4 hour blackout and there was NO dinner or any food avaliable that night The hyatt was NOT prepared for that situation

Beautiful place food was great!!!! The people there like to push in timeshare and you have keep saying am not interested but everything else was great!!!

The property is very nice, it’s very spacious and the rooms are beautiful. I do feel like even though it was adults only it was very limited. The bars did not serve shots, the cabanas were only available for use if you spent $200+ on bottles. So if the beach chairs were taken you had nowhere to place your things. The pools had a lot of “ cabanas” which were always empty during my stay because no one was willing to buy the bottles. Other than the buffet, the x amount of restaurants were always “ booked” and limited. There was a few people I traveled with that had problems with their rooms (no hot water, toilets not flushing, flooding). The road to the hotel is in the poorest conditions. Considering the name of the hotel you would think they would have a paved road. It was a dirt road with more holes than you can count. This would in turn make the drive from the main road to the hotel ~15 minutes. The staff was friendly. The club hosted “ DJ no request”, don’t ask for certain music, because he’s not gonna listen to the crowd.

Great experience

Everything about this place was just perfect!

The food was average and the room service menu was very limited. The resort is a lot smaller than we were expecting. Although our room was in need of repairs, the view itself was amazing (ocean front). Overall we had a good time.

The staff was extremely friendly!! The location was very clean!!

Nice resort, I didn’t like that there was a charge for all the cabanas.

Great stay great place

The employees made this trip great. Shout out to Alejandro, Alexander, Charlie boy, Jose, Vicente, Enrique, Ricardo, and Carlos. Our experience was 10/10 because of them. We will definitely be coming back!

My boyfriend and I upgraded to xhale club and we didn’t get all of the amenities included in the package. We called about it and we were told one of the amenities are not included. Then we went to the front desk to ask when we’re leaving and then the receptionist said our bag ( one of the amenities) was coming but it was too late because we were leaving for our transportation to the airport. Overall, it was okay-staff is generally nice but never booking here again. I feel like I was scammed

My husband and I stayed for 4 days and 3 nights. We had a great time! The food was delicious, the staff were all lovely (shout out to Vicente by the xhale club pool and Joseph in the Mexican restaurant), the spa amenities were top notch, and the property overall was very clean. I don’t give it the full rating because there were a couple of things that I wasn’t fully satisfied with. The WiFi was terrible everywhere, the drinks weren’t all that, it seems that the air purposely gets turned off during the day in the rooms so when you go back in, the room feels humid to the point that the sheets feel wet. I also think the entertainment by the main pool should be better. But it was overall a nice stay!

Amazing trip !reathless was exactly Breathless…Amazing staff from exhale club, butler,every worker there made us feel welcomed! Needless to say our First time ever n México was incredible…can’t complain! Highly recommend this resort

Too many raccoons, and not so private to be a all adults resort

Nice stay, Roger and Edwin were fantastic and provided excellent service to us the entire stay. Enrique was also excellent and great to us the entire stay. We liked eating at the Picante restaurant, The Italian and Hibachi. The beach was not ideal due to seaweed issue. We rarely went to the beach. The pool Was nice and spacious and the water aerobics was nice. The Spa service was really good. Overall a nice stay.

10 stars from us!!! We enjoyed every second at this amazing resort! The staff is FANTASTIC!!!! Everything was top notch. The name says it all “BREATHLESS” :)

Nice resort. The only 2 things I didn’t like was they basically only served tourist foods. We looked forward to eating tacos and there were none on the property. The second thing was I was allowed a free bottle of wine and free spa service. I never received the spa service and I had to remind them everyday about my free bottle of wine. They kept saying they came to my room but the privacy light was on and that wasn’t true. I left it off purposely for that reason. I didn’t receive it until the last day

Breathless Riviera Cancun is incredible! The service is top-notch and every staff member we met was so friendly and welcoming. The food was absolutely amazing with so many options to enjoy. The beaches and pools are beautiful and well-kept, and the atmosphere strikes the perfect balance—there’s a fun party vibe, but also plenty of calm spots to relax. Truly a wonderful experience all around!

I paid extra for the beautiful view on the clear blue water. & the pictures are not correct. The water was dark brown & it smelled terrible.. I’m very disappointed. Extra money was spent for no reason.

I absolutely loved the resort! The rooms were amazing and thd ceiling fan was one of my favorites. The dining options, entertainment, food, and staff were great! We will absolutely be back!

Everything

Wouldn’t recommend

To get to the resort the road was terrible

Absolutely stunning property and staff was amazing

Not to many options food was not taste and most of the food wasn’t done the bed was great

Clean/ nice

Excelente hotel

The property was very nice especially on the Secrets side however the dining options were below standard. From very small portions to a very limited selections, I can not recommend the resort for that reason.

Everything was amazing

This resort was very average. The best thing in the entire resort was the French restaurant . I wouldn’t return because there are other resorts within the same price range that can impress me. It was comfortable, safe, and a good time.

Amazing resort! Plenty of dining options. The staff were all more than friendly. Angel with the activities team was great! So fun and friendly. Charley Boy, the bartender on the beach was so attentive and always knew just what to bring us. There were so many others that made our experience awesome. There was always something to do during the day and entertainment at night. No reason for anyone to be bored here. We can’t wait to start planning our next trip here.

Excellent stay

Everything was perfect… Except it rained all day on my birthday and I had to keep walking to the bar to get alcohol since you can’t order alcohol to the room.. They should make an exception when it’s storming

Great

Staff was amazing , drinks were top shelf, restaraunts and entertainment were top nothch

Eric Ivan angel were amazing Alejandro and his buddy’s at the BAR WITH HIM WERE ALSO AMAZING!!!!! The bar by the pool table The food could of been better other then that it was a great experience And steak house closed on Sunday was upsetting to us because we missed out Pretty much all around great experience the spa was also great

Everything was absolutely what I expected 🌹🌹🌹

The staff is friendly and accommodating!

we’ve just returned from a group trip, I can happily say — we had no complaints! We had visited this resort about 7 years ago when it was still just one resort. I didn’t realize Secrets had taken over the original Exhale area when I booked with Exhale again. Maybe Secrets could be considered the “nicer” option, but honestly, I was more than happy with what we had. The Exhale Lounge staff were great — they helped us book hydrotherapy right when we checked in, which was smart because spots were already filling up for the day we wanted. We used the Exhale pool once but mostly stayed with our group throughout the resort. We had an Exhale ocean view room, which I thought was perfect since we weren’t really in our room much to need a better view. The bed was comfortable. The shower is probably a favorite. The beach was as expected and had a bit more to be desired if you are a beach person, but previous posts and having been here before it is what it is. The resort does a great job maintaining it as much as they can. Breakfast at Bites was really good, but we also enjoyed eating in our room using the in-app room service and grabbing light breakfast bites from the lounge. Lunch was mostly pizza by the beach (always a win), mixed with snacks from the Exhale Lounge throughout the day. And Bingo with Eric by the beach while we ate was a good time! Dinners were great across the board, but my favorite was the buffet-style dinner by the Energy Pool, which included a fire show — such

Loved the friendly staff ! Prompt response to any request Roger by the pool and Leona in housekeeping was amazing

Amazing resort, we enjoyed every minute of it. The pools are nice, rooms are super clean, and the staff is super friendly. This resort is ideal if you want to sit back and relax. Some of the days it was hard to find loungers, other than that everything was perfect.

The property is clean and well kept the only thing there wasn’t enough chairs for people to sit who didn’t have a special membership

The whole experience was a 5 out of 10, maybe a 6. The food was about a 3. Room-wise, it looked like an 8 but functioned more like a 4. Every day I woke up sliding like someone misted the entire floor was soaked. Even without taking a shower or opening the doors, the condensation had the floor constantly wet — literally sweating at all times of the day or night. I was honestly hoping I’d fall so I could sue. On a positive note, the customer service was excellent — from the moment you walked in, everyone was friendly, from “hola” to “gracias.” I’ll give them that. Actually, thinking back, I take it back — saying it was a 6 is a stretch. It was probably a solid 5

Victor was very helpful for us. Everyone was super nice and friendly, made you feel at home. Highly recommend getting a swim out in case you want to enjoy private time away from the main pool while still enjoying the water. They do fun games and activities with the guests and all around great experience. Would do again

the white party should be out side the space is two small and extremely hot

The property overall was pretty. The pool was the highlight for me. The activities were on point. Most of the staff were very pleasant. The hotel did not do some of the things we corresponded about prior to my arrival like my birthday banner which everything was an up charge when I got there. My mini fridge did not stay stocked. Though there were many Restaraunt options, The food was just mediocre. The path to the nook was not well lit and there were so many raccoons at night trying to get into the nook.

What the property a lacked from the pool needing an upgrade with the floor so rough you needed to wear water shoes, the staff made up with the best service. I would say the food would be average. The rooms were very nice great setup comfortable bed and fixtures. There were no Bars that were inside air condition all outdoor bars with the exception of one small bar inside the Mexican restaurant. I guess Hyatt is taking over and that worries me. There was some good entertainment with the laser show being fantastic. There was a casino night that was really good. Entertainment by the pool was okay we were there for six nights and if I hear pink pony Cowboy one more time I think I would have had to shoot the speakers at the pool. There's definitely a agenda by Hyatt. The transportation in is close to Cancun Airport but when you turn off the main road they call it the Mexican massage parts of it are paved and then parts are like a bumper ride with potholes as big as small cars. The driver says there's a conflict with the resorts and the government fighting over who should pave the road. All in all if they upgrade the pool and some of the facilities I would give it a A- if not B minus and only because of the good people that work there.

Overall, I enjoyed the property. There were pretty good food options and the pool events were a great time. I found myself hungry a lot, and wish there were more variety in late night/room service menus. The most dissatisfying part of the stay were my immediate neighbors. Despite paying for an upgraded experience, the occupants of the next room were yelling, talking, and smoking every night, all night.

I came as a solo traveler, and it was an amazing hotel! The pool parties were awesome! All the the other hotel guest were amazing. The After Dark club was super fun. I will definitely be returning in the future with more people.

The music is extremely loud warn people before you throw them in a room by the party pool

Property was beautiful and so serene. Great staff and loved the birthday surprise

Need more food selection e.g chicken option on buffet selection.

The staff was what stood out the most for me on this visit. From Pascal and Antonio at Spoon to Victor taking care of us poolside and all the bartenders making great drinks this was a great trip and we will be back again.

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Great staff and property. Loved the location. Some of the dining was a little underwhelming but 10/10 otherwise. Habachi and Italian amazing certainly 10/10.

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