Victoria House by Aeria Apartments

Overall lovely apartment.

No essentials in the kitchen. No sponge or dish soap for dishes. 1 tea towel. No chopping board, all knives blunt with chunks missing from the metal. Made cooking frustrating…

Exactly as per photos, generally very clean and felt secure. Would use it again but a few things could be improved to make it really excellent...

Was extremely hot when we arrived for some reason (23.5C when it was only 4C outside and no heating on?). Generally very clean, but a cracked window, stains on the sofa and window blind chains that come apart when you pull them... these are basics that shouldn't be like this. Customer services not great - rooms are vacated by 11am at the latest, so asking if we can have entry earlier than 4pm if it's ready should not be unreasonable... however they want to charge £20/hour! We've already paid for the room, it costs you nothing to provide good service and let us in earlier if it's ready. Given you have to park in a public car park quite a way away, it would be nice to get in earlier with bags rather than leave them in the car.

Beautiful, clean and modern flat. Great value for money.

The shower could do with a new shower head.

Everything was great, size and location of the apartment, facilities, cost etc

Upon arrival, I noticed the toilet lid was broken/unattached.

Apartament situat chiar in centrul orașului!

Am avut de urcat cu bagajele pe scări.

Amazing flat and great location!

The location makes it convenient as it’s in the town Centre.

I did not like the shower, it was splashing everywhere including on the toilet seat while taking a shower. The room was too tiny and they view from the room was dull

Customer service

Everything was great, the apartment is spacious and has all the essential things

At nighttime there was noise coming from the street, but you could close the second window. However it would get quite stifling.

Fantastisk beliggenhed

Der var 35 grader udenfor, vi boede i taglejligheden og der var forfærdelig varmt. Ingen aircondition, og vinduerne kunne kun åbne 10 cm pga health and safety.

非常满意，靠近火车站，出行很便利

Excellent apartments ideally situated in the centre.

Great value for money, bed was really comfy!

Slight funny smell in the en suite

Was well organised and comfortable. Great value for price

Nothing I can think off.

Central location. Everything needed for a short stay.

A cafetière would be a great addition. Shower needed some attention as it sprayed out of the cubicle.

Lovely

Very comfy very cosy good location only thing about location struggled to find at first but called up and staff pointed me in the right direction

Stayed here for a quick, cheap sleep for convenience of travel to London, you are within 5 minutes of the train station, Incredibly spacious, really clean, modern and perfect location right on the high street,

Not a single bad thing to say, it was a pleasant stay would definitely stay again!

Great location, great facilities, clean and well presented

.

Terrible place - do not stay here. Hadn’t been cleaned and when I called to ask for cleaning, they cancelled on me

Terrible place - do not stay here. Hadn’t been cleaned and when I called to ask for cleaning, they cancelled on me

Conforto e espaço Muito bom

Great location, very clean tidy property

N/A

Great location. In the middle of downtown near the Oracle. All the restaurants, pubs, cafes are in walking distance. The property was perfectly clean, spacious and newly renovated. Check in was smooth.

It was missing a coffee machine 😅

Fantastic

Was perfect

Very good central location. My apartment was on the third floor at the back of the building so no street noise issues. All the shops/restaurants I needed were within easy walking distance. The in apartment washer/dryer was very useful.

Nothing I was very satisfied overall.

Tudo

Nada

The location, noise insulation and comfy bed

The dishwasher can't open fully

Location, it’s in the center.

No elevator, fine for me but hard with the luggage.

Very modern and well finished

Checking in was confusing

Great location. Good security. Good layout

I've to come back in aeria apartment. I must stay my stay was excellent. The security was amazing. The room was spotless clean with everything you could want. Even doh it was in the center of reading, there was no outdoor not coming in. The bed was so comfortable. It was lovely and warm also. I would definitely stay again. If any questions you want to ask there was no py they answered quickly.

There was anything I didn't like

Everything is in order

The heater never worked and the room/apartment was extremely cold,spoke with the customer service rep but could do anything through my stay and i suspect they knew the heater in the apartment never worked,WiFi password was not on the back of the door as stated on the text Based on this I'm requesting for a sort of compensation

the bed was so comfortable

there should be a little dust pan and broom in case something spills, you can sweep it up

Very comfortable bed , lovely place

Stairs up to apartment due to my heavy suitcase

Clean, furnished and location

No reply to my message

property was great . not so value for money . no early check in . 4 pm check in is too late .

difficult policies rude staff no early check in no cancellation policies.

Perfect situation near the train station. Well equipped, well presented, secure, spacious and comfortable. Slept very well, surprisingly quiet given we were in the city centre. Felt very much like a home away from home.

The bathroom could have been a bit cleaner - felt like all the nooks and cranies needed a good scrub. There was also a bowl of congealed fat in the kitchen cupboard with some on the dining table.

Location very good Clean and tidy Lovely space

Bathroom drains smelt very bad.

Perfeito

Dear I stayed at your facility with my father for a holiday, but we experienced significant heating problems. The apartment was extremely cold, almost like ice, and the air conditioning/heating system was not functioning. I contacted you multiple times by phone and email, but the responses were not solution-oriented. We could no longer endure the cold, especially as my father is elderly and fell ill due to the low temperature, which forced us to leave the facility early. I also sent an email requesting compensation for the damages and inconvenience, but I have yet to receive a response. I would appreciate it if this matter could be addressed promptly, as the situation caused both discomfort and additional expenses. Thank you for your attention, and I look forward to your prompt response. Kind regards,

Although the place itself was decent, fantastic location, decently comfortable bed, great heating system, the cons definitely diminished the good.

My stay did not get off to a great start, I got into the apartment to find dirty used forks and glasses still in the kitchen and a bed that looked slept in. I immediately messaged the host and got a response not long after, and the apartment was properly cleaned. I later came to understand why the previous guests had not cleaned there dishes, as there was nothing to clean them with, not soap, no sponge, there was a dishwasher with two pods to use, but when you've only got a couple dishes or something that needs to be cleaned quickly you don't want to run the whole dishwasher. But the more confusing part is that the check-in was at 4pm, why wasn't the place cleaned during the day. The next issue came when I was locked out of the apartment building twice. The first time I tried my code multiple times with no success, I sent a message to which they responded, asking what code I was using, I said the code. They then asked how they could help, so I repeated the issue. They then got my name wrong and asked me what code had I used, again. They then sent me a message telling me what the code was... the same code I had already tried and told them I tried. At this point, I gave up and returned to the door to try again. After pushing the door in and then trying the code, I got back in. This happened again the day after. The shower is also a rain shower, and it is very difficult to keep your hair dry as it sprays everywhere. The kitchen had the appearance of being fully stocked but waslacking, no drying rack, knives but no chopping boards, a bottle opener but no scissors. It was also very loud, the cost of a great location, but I didn't realise that would mean a club or a party downstairs with speakers so strong the windows and the floors were shaking, not great when I was planning on going to sleep early and it didn't stop shaking till 11pm, and when it was turned down you could still here it.

I liked the space and cleanliness of the property

The deposit is a bit heavy but the property is worth it

Layout and furniture

Limited kitchen supplies - in particular no kitchen knives (only butter knives) and some dishwashing liquid would be helpful.

La ubicació

Les escales d’accés

Location, comfort,clean.

42 steps from street level into the apartment. Scanned for TV stations to no effect, no instructions. No instructions as to how heat worked so water often tepid. Rang about the safe on Wednesday evening and spoke to a gentleman who promised it would be fixed next day. Two days later I met a workman on the stairs who promised to ring in and have it fixed, but no-one came. I found these 3 issues most disappointing given what I paid for the apartment. I expect a response to these comments.