Arcadia Heritage Resort

Access was very difficult

Very comfortable. Good staff. Good food. Amazing location. Value for money. Recommended.

Fantastic bed. Staff were very happy to help. Very good food at a reasonable price. A good walk to the centre of town behind the hotel up on the hill avoiding traffic , passing good cafes and great view points.

Heater not provided.

Nice staff Clean Small balcony with view on the valley Similar to pictures

Extra costs for heater not mentionned

Room size and cleanliness

It was too steep to walk to hotel

The hospitality and behaviour of the staff was too good.

The food could be better.

Ease of movement. I had a good taxi driver Rupesh, who helped me visit places at my pace. Food in in-house restaurant was excellent, so staying at room at night and enjoying good dinner was a plus. Ravi has been very helpful in guiding what to do and what not, saved me lot of time and maximized my time there. View from my balcony(Kanchanjangha) was Awesome and relaxing, everyday something different to catch.

Eu gostei de tudo, em especial a hospitalidade do Ravi e de toda a equipe de funcionários. Quarto grande, cama com aquecedor de colchão, vista espetacular das montanhas dos Himalayas. A comida servida no restaurante é muito saborosa.. Eles cuidaram do serviço de taxi e transfer para o aeroporto. I liked everything, especially the hospitality of Ravi and the entire staff. The room is spacious, with a bed that has a heated mattress and a spectacular view of the Himalayan mountains. The food served at the restaurant is very tasty. .They took care of the taxi service and the transfer to the airport.

Nothing to complaim about

The view of kanchenjunga from the rooms were excellent and the staff was very helpful.The morning breakfast was also very good

The property is located in a uphill where few drivers denied us to take as the tyres were skidding. My 71 year old mom with high BP had to walk uphill which was not at all comfortable. Also the rooms didn't had room heaters, we had to pay extra for the room heaters.

Helpful staff.

Cold room. Hired a heater.

The warm welcome by the stuff, the location, the food.

It's view very beautiful 😍

Bht upar jna prta hain🥺

Tolle Aussicht auf den Kanchenjunga, nettes Personal, sauber, gutes Essen.

Die Lage ist direkt an der Hauptstraße von Darjeeling wo auch die Strecke des Toy Trains liegt. Wegen den Holzwänden gibt es leider keine Geräuschdämmung und so ist es sehr laut.

Location , Breakfast , Staff co-ordination for Tours arrangement.

Bathroom lighs, no light above mirror. Unable to shave or see our face . Its dak. Bathroom lights are Dim. Very chill in nights., paid Rs 500 for extra heater.

Mountain view Rooms were big and clean (we had the family room and another king room) Breakfast was very good Very helpful staff - they accommodated a last minute request for a car and the rate was very reasonable

Traffic noise Steep climb/access to the property Other than breakfast the food was average It was a pricey stay

It is fabulous property to get a beautiful view of the mountains early in the morning

They should add a few more options for the breakfast

The owner - Mrs Anadi was extremely professional and polite. She handled our stay in a very warm manner. The family suite is extremely spacious. Bathrooms are clean and well equipped. Food is excellent - tasty at the same time not spicy or unfit for hectic travel ( tho it might be on the expensive side). Kanchenjunga peak is visible. The location is really nice

Nothing - good value for money, really pleasant stay.

The food was good and staff was very friendly. The rooms were very big and had lot of light.

Did not have breakfast buffet everyday and a la carte orders took a long time. The property is situated far from the mall and shopping places so it was inconvenient to take taxi etc. every time. I had expected outside sitting area like a lawn and swimming pool etc., which the property did not have. I was charged an extra 500 Rs. for the heater, which I felt was not needed as it could have been included in the price that we were paying. I was expecting a british style resort but it was just a modern hotel and not a bungalow style hotel.

The room, the breakfast options.

Nothing really to complain for.

Beautiful property with very decent staff caring for the guests with individual attention. The only downside is that it's not easy to get in and out without a conveyance due to it being uphill steeply.

Service is good. The staff is very helpful and kind. We get a nice view of the mountains if the sky is clear. There is a mattress heater to keep the bed warm and it helped in having good sleep.

It is located quite far from Darjeeling centre, the Mall Road. The hotel provides a car service drop off/pick up to Mall Road at Rs 800. Also heater for the room is available at additional cost. And I found the bathroom to be not insulated enough and it was always chilly.

Excellent place and staff. Had a great time!

Peaceful place . View from the balcony was amazing. Staff was very polite and helpful. Food was out of the world.

It was a very pleasant stay for my parents and me at Arcadia. The property is very well maintained and the staff are very cooperative and helpful, they were attentive enough to acknowledge all our queries and fulfill every request. The room, bathroom and entire resort was very clean and Spock and span. The food was amazing as well! We were very happy with our stay at the property.

The food is good and hotel room are maintained but location is horrible It’s on a steep mountain 3km away from mall road

Staff is friendly but location is horrible Charge way too higher as per the location

Nice stay beautiful place

No the place was very good

Location

Very over-priced, and they look/find for all possibilities (cab, site-seeing, food, etc.) to grab as much money as possible. Just a very small e.g., including tax they charged around 150/- INR for a single piece boiled egg. We had other bad experiences with sight-seeing for cab & driver booked by hotel in monetary terms.

The view from the room of the Himalaya was good.

The breakfast has very limited choice and when there are a few guest, it is even more restricted. The location is far from the main town area and the hotel is located on a steep hill. Commute from hotel is very difficult and expensive.

There was nothing there to like. Everything was terrible & not in a livable condition. No working bathroom, no weather controlled rooms, very old & dirty towels. Please remove this property from your list. No one should live in such horrible conditions after paying so much. I should get some refund back if not the entire amount. Thanks 🙏

A beautiful colonial building. The room was very spacious and clean with good views. Staff were very welcoming and were happy to help us in every way with excellent food in the restaurant. We would have no hesitation in recommending Arcadia Resort .

very good location. voew from premier rooms is superb. cooperative staff. good food

The neat and clean room, ambience, helpful staff.

The entrance is a very steep, winding way up from the main road.

Food at the Arcadia was the highlight, especially dinner alongwith the morning coffee at breakfast. Rooms are quite spacious and well equipped, though they charge extra for heaters in June.

Our rooms, although spacious, needed some upgrades especially the washrooms.

Breakfast Staff Rooms

Far from mall road etc

The location. It would have been great had we seen the kanchenjunga. It was cloudy and misty. But that's another beauty of the mountains and we made the most of it.

The steep climb to the hotel. Even the drivers were a bit sceptical.

Very spacious room. Good staff

Everything was good

The hotel was good and staff were cooperative.

Nothing particular except absence of laundry service.

Absolutely loved my stay here, I am late writing this as I visited in March but I was really well supported here. I arrived on a really cold week and the team did everything they could to make things more comfortable. Rupesh was also amazing in taking me to the airport with not much time to spare, he was super!

I think there could have been better signposting for taxis and how to access taxis, that was a bit difficult at times

The property was well maintained. Staff was friendly.

The location and view from the property was not as per description, the food wasn’t up to the mark, there was a huge delay in finishing the order placed. The services were expensive compared to the quality and quantity.

Warm welcome by the staff with khada. There welcome drink pure organic handmade tea was icing on the cake. Love everything food , hospitality, location away from the hustle. Will definitely visit again.

Good ambiance and friendly staff

Nice food and hospitality

room size, cleanliness, room view

located a little high up, difficult to access without car or for ages people

Due to the bad experience, all the good things are overshadowed.

To summarize , the hotels honesty is in question. If you want to read the details, then continue the below. We have booked a hotel cab for day sightseeing and specifically told the hotel staff what we must want to see. But still, at the end of the day, we missed a few locations. Although the cab is hotels own and we had time, but still did not get that cooperation from hotel to see all the places we wanted to. Then again, I booked a cab to gangtok via hotel only. But a few kilometers before we reached the gangtok hotel, the driver stopped the car and refused to go further unless we paid some extra money. I called the hotel but did not get much help and stranded at night with my 74 year old father 8 year old daughter. Just to make some extra commission, I did not expect it from the hotel.

Overall excellence service with cooperation

Breakfast was good. staff was good

location

Excellent hospitality

Beautiful views, friendly staff, an amazing tree house to relax in and great food. Try the blueberry cheesecake baked in-house!

The approach to the hotel has quite a steep climb, but the staff was courteous enough to offer pick up and drop from Dali garage stop.

Beautiful view of valley right out bedroom window and patio. Care that the staff took for us was exceptional with great transport recommendations and connections. Food was fast and fantastic taste at reasonable price. Food hygiene was perfect. Nice walk to town down Gandhi Road and close to Japanese Pagoda. Again view of Kanchenjunga are as good or better than Tiger Hill, and so convenient and serene.

Property still being constructed but inconvenience was minimal. It is a good walk to town so might be a consideration about coming back late at night.

Location and the view from the room

Shower. Not enough hot water for a shower

Awesome.. !

The view

Distance from mall & the steep climb which all the drivers refused to take. Moreover the heaters were shut everyday so the rooms were chilly

The staff was helpful, special call out for Anindi and the person who was helping in kitchen, luggage and house keeping. Also the room view is very beautiful. They were flexible for my early check in

Ok so for the money they charge we did not get the following Clean Towels A drop or pick up from mall road (the location is a huge issue as no cabs wants to go there) The cab which was arranged by hotel was late for pick up daily The biggest issue is access to the hotel location, if you do not get cabs then the climb is bad I would say, the owners don't do much to improve customer experience

Beautiful Hotel up the hill. You can see the Kanchenjunga from your window. Based on decor, someone had grand plans for the hotel. There are many view points to have a cup of tea or enjoy your breakfast , a family meal or a couple's nook to see the grand mountains from and enjoy the view.

Sadly, location is also the negative point. It is up the hill and most drivers give up as soon as they see the steep climb. My husband had a hard time climbing up every time we went out. While the walls and decor and design is up to the mark, the walls of rooms are literally paper thin. The family next to us was having drinks till late in night and we could hear everything they said. While the hotel is in a good area, due to the location, going out for meals is not convenient. If you want anything other than hotel food, your option is just delivery. The smiling staff and their fast service definitley makes up for most negatives. However, for this price, I honestly feel breakfast should be part of the deal.

Good rooms. Good cleanliness and good views

Staff not willing to accommodate at all. Not allowed to eat your food outside room. Did not accommodate our request of preponing checkout by one day. (We had to cut the trip short because of an emergency and informed the hotel before arriving. Still they did not accommodate) Location far from main places.

Lovely place to stay. Warm courteous folks, clean rooms and views of the Kanchenjunga range to die for. Very tasty food too.

The rooms arent the quietest so you can hear all the conversation from the adjoining room. Perhaps they were just loud talkers, but still.

The ambience, staff and food! Well designed rooms

Heaters can be made a permanent facility in all rooms

The staff was very sweet. The rooms were clean, spacious, and adequately lit. The view from the rooms is breathtaking (only when the sky is clear). The food was good, you don't have to go to the main center to eat if you are craving good food.

There is not much to improve they are offering value for money with their property. The only challenges about this property are the steep road to reach the property and that the property is 2 to 3 km from the center, which in a way is also good as the center is very congested and polluted.

Mesmerising views, very delicious food and super friendly/supportive staff…. An amazing experience:)

Food was very tasty. Rooms were big, clean and comfortable. Staffs were very polite and courteous. 24*7 hot water in bathroom. Nothing to complain about.

Nothing to mention

Great customer service and what a spot for a Hotel! Man, did I love it? Definitely yea.

Nothing much

Good Place To Stay For Holidays. Resort Staff was Very Supportive, Special Thanks To Amit, A Great Allrounder In The Resort. Food As Per Choice In Good Taste Was Available. The View From The Rooms Was Exceptional.

The Approach To The Resort...

Beautiful property, location and most importantly, amazing people as staff, receptionist and manager !

Everything especially the staff and the food

Nothing really, just steep climb to reception

Excellent property and excellent service with very friendly staff and delicious meals with good quantity

Tree house cafe Courteous staff esp Mr Amit and his team Sumptuous food esp sky farm pizza and homemade brownies

TV channels could have been updated

I really enjoyed my stay at Arcadia Heritage. The staff is very professional, kind and polite especially Mr. Amit and Ms. Anandi. Also they were very accommodative, especially towards my senior citizen parents who have dietary restrictions. They were more than willing to cook food according to our preference and ensure our comfort.

I'd suggest the hotel provides slippers as the wooden floors get quite cold during winters, and hair dryer in the washroom. These are the facilities you usually get at this price point at other hotels. Also I felt the room could be cleaned better. Further I believe room heater charges should be included in the room rent and not charged separately. Otherwise, it should be disclosed on the booking websites itself.