Ciyé Hotel

Great position and staff.

Well designed and comfortable

Third floor room and no elevator. For the most part not that bad though

Central location

Very, very noisy

The staff was absolutely fantastic, they went above and beyond especially during the shelter in place order. So kind and accommodating to the guests even though they had there own homes and families to worry about and could not get back home to. 10/10

The roof top pool with the view of the ocean was great

Probably not within your control, but the outside noise is very loud at night. Ear plugs helped.

Nice clean room, great rooftop pool, relaxing environment. Daily Continental breakfast was a plus! The staff was incredibly helpful and friendly. We were there to celebrate my birthday and they left me a piece of cake in my room! A very sweet gesture. We thoroughly enjoyed our stay and can’t wait to return.

The bed was slightly stiff for my preference but I still got great sleep

Great pool, nice people, close to beach

So so so noisy we didn’t sleep

Lovely hotel in a beautiful town

Included breakfast is very basic. Water in the rooms could be included also.

Location Nice pillows The breakfast basket and coffee were a nice treat

Beds where a little hard but still comfortable

My family and I love the pool. It was great.

The room was really spacious and super clean.

Nice

The hotel was so clean and inviting. Most importantly the staff was incredible. Kind, generous and always willing to get us anything we needed and quickly. Rooms were always clean! I would 100% go back. They were a 3 minute walk from the beach.

Tose de 10

Well maintained, aesthetically pleasing, clean. Rooftop patio and bar was beautiful. This was one of the best experiences I’ve ever had in a hotel.

Nothing

Excelente trato y servicio, buena ubicacion, instalaciones agradables, en el punto exacto de restaurantes y bares.

Boutique style hotel and 2 blocks down from the beach. Great location.

I enjoyed it all.

Amazing location close to the beach, comfortable beds and pillows, clean rooms and wonderful views from the pool deck. Continental breakfast provided each morning at 9:30 or 10:00 am with a choice of coffee or tea with juice and light snack like croissants with butter and jams - this was provided on the day of checkout as well which was very nice. Bikes available to use at the hotel, drinks for purchase at the pool and a fully stocked mini bar with snacks in the rooms (with links to pricing which were very reasonable) There are no TVs in the rooms -(not an issue for us) but something to be aware of.

The lock was broken on our sliding patio door for the balcony that was on the second floor but easy access for someone in another room to climb across if they wanted to access the room. Staff attempted to fix the lock which worked briefly before not working again. They came again to try and fix it but the issue was never resolved. The sliding door when closed was also open about an inch on the bottom so it was never fully secure when shut and always slightly open. The security safe is very small - will fit passports and small personal items but no larger electronics, I wasn't able to fit my tablet in the safe. The hotel provides ear plugs for sleeping - the sounds from the karaoke bar directly across the street get VERY loud at night. (This is not Mexican club music, this is your typical Canadian/US drunken karaoke "singing" so be aware of this and be prepared for late nights - first night (a Monday) the music went on until just past 1:00 am, second night was quiet and the third night was quiet after 11:30 PM so it depends on the day and what's happening for what time the "singing" will end. (Earplugs did not help much and I understand this is not the hotels fault as they did what they could). Rooms are cleaned in the early evening, after 5 pm each day, which wasn't bad if we would have known but unexpected to have the room left all day then be interrupted while in the room for cleaning after 5 pm. Fresh drinking water from the designated taps in the hallway ran out one morning. No control for the fan in the room so it was either on full speed or off (there was control for the AC unit which was separate from the fan) The pool water was an unusually cloudy color (chemical imbalance of PH, alkalinity or sanitizing agent) leaving it feeling slippery on the skin.

Great location....a little noisy at night, but that's to be expected given the location. Room only had 1 bed....they call it a queen, but more like a double....next time will ask for 2 beds. No elevator to 4th floor pool.

The very warm welcome, highly skilled and professional staff at the reception. The whole staff we have seen were friendly and motivated to make your stay perfect. New modern facilities with love for the detail. Pictures at the walls, good beds, amenities like soap, shampoo, conditioner, body lotion in the room, beach towels, welcome drink … and so on and so on. The roof top pool is incredible. And the perfect detail: breakfast in the room. We will definitely come back, thank you!

The location was close to the beach, restaurants and shops. Lots of street entertainment bands and fire baton entertainment so a little noisy at night, but the noise ended at a decent hr. The breakfast was nice orange juice, coffee and a warm croissant. It was dropped off in a picnic basket to our room at 8:30 am I would have liked a second cup of coffee as there was only enough for 2 cups. I suggested a larger thermos for 4 cups. We did however find a great coffee shop close by for our second cup. We enjoyed a glass of sparkling wine upon arrival. It was a lovely experience checking in.

This did not bother us but there was no elevator so you need to be able to get up stairs.

El mejor hotel de San Pancho Nayarit! Bonitas instalaciones, con una alberca pequeña pero muy exclusiva y vista hermosa! No necesitas coche, tienes todo a unos cuantos pasos, playa, restaurantes, cafés etc.. solo pienso que deberían mejorar el desayuno continental, creo q unos croissants salvarían el desayuno, aire en solo un pan solo con café o jugo.. de ahí en más todo excelente

Amazing place and great service

The decor is great. We'll appointed rooms and they provide purified drinking water. Lots of little touches.

It's great it's right in the center of town but the karaoke bar across the street was a big drawback. You can only hear ballads sung badly until midnight so many nights. Not the hotels fault though and they provide Earplugs.

We could not have enjoyed our stay at Ciye Hotel more and we will absolutely stay here again. The rooms are beautiful, clean, comfortable and quiet. The pool is even better than the photos. The staff are kind and helpful. The hotel even offered distilled water stations so we did not have to buy bottled water. There were free bikes to use, beach accessories (towels, coolers, umbrellas, chairs)

PLUS: The hotel is by the beach and in the center of restaurants, bars, shops, etc. MINUS: San Pancho is noisy until 11 pm or midnight. As long as you like to party, it's a great place to stay. The morning in-the-room coffee, croissant, & OJ was the best.

I highly recommend staying here on your trip to San Pancho. The rooms are luxurious, the morning coffee and breakfast delivered to your room with warm croissants is divine, and the roof top pool is the perfect escape in this tropical oasis. The staff here are absolutely incredible. Helpful, patient with our broken Spanish as well practice, and so very warm.

Close to restaurants

Noisy

I can’t say enough about how wonderful this hotel is. The location is perfect with a 2 minute walk to the beach and surrounded by great restaurants and shops. The rooftop is unparalleled with the best view of the sunset outside of the beach. The staff couldn’t have been more friendly and accommodating, always going out of their way to make our stay enjoyable. The rooms were clean, spacious and lovely!

The only thing to be aware of is that due to the location on the Main Street it can get a little loud - so you may want to bring earplugs if you’re a light sleeper. But considering everything shuts down by 10pm it really wasn’t an issue.

Facilities, staff and room were excellent

Street noise was distracting at night

Breakfast was croissant, coffee & juice delivered to room at a pre set time. Not my favorite. Did end up going out for breakfast a few mornings

No real suggestions

The location. European style breakfast.

Too expensive for the value it gives. The hotel is a European concept with high prices established in San Pancho. Not targeted necessarily for local population.

Very friendly saff.

My friend and myself really like this hotel. The beds were comfortable, the staff responsive and the location is easy to get to everything else.

Clean, comfortable and convenient. Staff Front Desk needs more customer service training.

The staff at Ciyé were all so welcoming and hospitable. From the moment we arrived we didn't feel like tourists, but guests. The hotel is right in the hub of town but still feels tranquil when inside. The little details make all the difference - stored luggage, beach bikes, breakfast delivered to your room and even a farewell gift. Ciyé helped us fall in love with San Pancho.

Everthing was great. No complaints

The location was excellent. We had a corner room overlooking the main street. Noise was not a concern at all. The breakfast - croissant, coffee/tea and orange juice - was delivered to our room in a hamper, and we ate on the balcony. The hotel provided beach chairs, an umbrella and beach towels for our trips to the beach, about 200 yards down the main street. Our room was cleaned every day. I enjoyed doing my morning workouts on the roof top patio. There were a variety of restaurants to choose from and the food was good. There was usually evening entertainment.

The bicycles could have been better maintained, but I don't think we would have travelled far anyway on the cobbled streets.

Super clean, great location and the staff was exceptional.

The room was large, clean, high ceilings, drinkable water station on each floor, breakfast delivered to the room was very very nice. The roof was beautiful with very comfortable deck chairs. The bar downstairs is fantastic as well.

There is a day care or kindergarten next door. Although the children are adorable, they are very loudly playing outside from about 10am, which was clearly audible from our room on the second floor. Also, the room was on the main drag so you could hear motor bikes driving by early in the am. I’d recommend earplugs.

Small, quiet and excellent service.

Good central location. Clean rooms.

There is a school next door so if you are looking to sleep in you’ll have the sound of kids playing in the morning. Not a problem for me but could be for someone.

This sweet little boutique hotel met my expectations. The staff was friendly and helpful. The room was spacious and clean. I loved the balcony to take in the street life. We used the bikes offered and had a great time touring the town. Everything is within walking distance. The breakfast was just perfect!

The beds and pillows were a little firm for my liking. Washcloths would be a nice addition.

Fascinating that the hotel subsequently claims they tried to find an alternate solution. Prove it! Show the texts you sent me... because you didn't. Either you have me confused with other irritated guests, or you're lying. It's honestly not worth the debate. Facts are that you did nothing to stop your guests screaming in the hotel for hours... and you did not communicate with me at all. All you said, AFTER I wrote to you...and I quote, "Good morning... we noticed and we regret the situation, however the people have already left today, even so let us know if you would like to continue with the check out." That's zero accountability and zero accommodation. Zero.

The hotel makes you sign a pledge not to make noise after 10pm. But, we listened to people yelling in the hotel until after 2am, despite there being a security guard in the lobby and cameras throughout the hotel. The hotel did nothing to preserve quiet. While they apologized for it the next day (only when we complained), they could offer no commitment that it wouldn't happen again, saying only that the loud guests had left. Concerning here is that there is no process or accountability to prevent this, despite a lot of lip service to maintaining quiet. The risk sits with the consumer, who may receive a worthless apology. We had to switch hotels, and were refunded nothing.

It’s even better than the pictures, very comfortable, clean, nice design touches, the rooftop has an incredible view and the pool is amazing. The staff is super nice, friendly and polite. They really are concerned that the guest has the best experience. We had a little issue and they handled as a 5 star hotel would! Super recommend!

The rooms facing the Main Street are noisy, due to restaurants and bars on the street.

The hotel architecture was beautiful. That’s where the effort ended. Hotel operations, including front desk hospitality was luke warm and untrained. The complimentary breakfast was nice, but stale and never fresh. Zero housekeeping was offered when requested. Bath and pool towels were stingy.

Despite the hotel website claims of a “destination known for its tranquility and unique energy, perfect for disconnecting from the noise and connecting with yourself,” it was nothing like that. It was excessively loud the entire stay, street mariachi trumpets at 1:00 am in the morning, very loud bingo drums late into the early morning, and obnoxiously loud street performers every night (even pre-New Years Eve). The earplugs provided are not sufficient for a “luxury” stay. Very dissatisfied!!

LOCATION AND ARCHITECTURE

THE NOISE AT NIGHT

We loved our stay. The property is exactly as pictured. The staff were great, especially the bartenders at the pool. We enjoyed sunsets at the rooftop pool. The furnishings are beautiful and high quality. The location is perfect. Thank you for a great stay.

Honestly great place to stay. Could not have been happier

Because I booked through Booking . com we weren't eligible for the breakfast

that we didn't get the breakfast. If I had to do it again I would not use booking.com. I would book directly with the hotel.

Amazing boutique hotel

Rooms were clean and comfortable. Great pool. Excellent location.

Muy bonito el hotel, si vas en carro vas a tener problemas para estacionarte.

We had an excellent stay and experience. Pool sunset is worth the stay.

Nothing comes to mind.

It was clean and the staff were great. Has a water filtration system. Close to everything and very quiet.

Pool and location

Online

The staff, the quiet and relaxed rooftop pool and bar.

The lack of phone chargers in the rooms. ( this is more of a if they could do everything answer).

Beautiful well appointed modern room. Downtown but surprisingly quiet. View of the ocean. Staff is very friendly and helpful. Great location.

No elevator so you need to schlep your luggage up to the third floor. Other than that we loved it.

Excellent location. Rooftop pool and bar were fantastic. Staff friendly and the entire facility was exceptionally clean.

Soundproofness of the rooms could have been a bit better (perhaps with a better sealing door to the unit). The low number of rooms per floor really made this a moot point for the most part though and the sliding patio doors were very well insulated from street noise.

Very well-done and clean hotel, right in the action. Large and comfortable rooms. Lovely rooftop pool and bar. Highly recommend. I’d stay here again.

It’s not the cheapest option in the area, but you get what you pay for. While it’s in the action and close to the beach (which is a plus), it can be a little loud at night being right on the Main Street - especially during the holidays (NYE to be avoided - was way loud!).

Loved the feel of the hotel with the big tree stretching up through the building.. great rooftop pool and the staff were the best.. lovely and friendly.. housekeeping was soo good thank you

Nothing really… the only thing would be the noise as it’s on the Main Street..but generally it stops at midnight

Great location to attend music festival

Breakfast not included. Liked location and rooftop pool and lounge chairs

Wifi constantly did not work, no tv,

No ellivator

Really enjoyed the rooftop pool. Short of excellent due to very loud street music every night. Mercifully stops around 10:15

Rooms were clean and bathroom was very nice

Rooster outside our window for 2 nights. Beds really are rock hard. The staff wanted to charge us 500 pesos per person to let our 2 friends hang out with us in the pool for an hour! A tv would have been nice in the room if you’re having a lazy day or just want to watch a movie…

Everything

Nothing

Very nice. Friendly Staff. You get free coffee and croissants if you book direct.

It was pretty loud; Wild chickens would roost in the trees and make crazy racket all night long. The bed was really hard but comfortable.

It was a lovely modern hotel with suites (if you wanted a kitchen facility). We chose to have just a hotel type room which had a mini fridge which had items for purchase if you want but there was plenty of room to stash a beer or two of your own if you wanted to. They provided cozy bathrobes and slippers , the bathroom was very nice with large shower with rain style shower head. Plenty of hot water and Towels were big and thick! They have a great roof top pool area with comfy lounge chairs and a staffed roof top bar. We loved spending our siesta time here after our day at the beach, which is about two blocks away. The hotel provided beach chairs and towels as well as umbrellas. There are also bikes available to use, but we did not partake in those. They have any inner courtyard with chairs and sofas and tables. We saw other guests using this area to do some work. The Wi-Fi was really good, we never had issues having a connection. The staff was friendly and helpful and the housekeeping was very good. We also used their airport pickup and drop off service which we liked the ease of.

The hotel was right in the middle of the busiest part of San Pancho. It’s not something we didn’t like as much as you have to be prepared for the street noise during the evening. If you are an early to bed person this may not work for you. We got in the groove of staying up or out until things quieted down which is about at 10:30 in the evening and sleeping in a bit later, and the weekend is much busier than the weekdays. The weekdays quiet down around 9:30 as some of the restaurants are closed one day a week. The beds are super firm so be prepared for that.

All around beautiful property

The property is beautiful and well kept. Staff is amazing !

The pool was great, always clean and loved the hot tub.

Although it was a close walk to the beach and restaurants, the noise at night made it hard to sleep.

Centrally located. Clean well appointed rooms. Rooftop pool and bar is very nice.

The property is centrally located to everything in central San Pancho. Easy access to beach, restaurants, and many other activities. The staff are so welcoming and nice especially Alan!

The noise from outside is the worst part but it ends at 11pm. If you do not want noise staying in central San pancho may not be for you!

Nothing

No elevator no tv terrible location next to busy street and noisy preschool. Mattress was stiff poor lighting and extremely overrated and pricy (l a five star hotel price for a cheap motel)

Staff attention and level of care is incredible at Ciyé. Facilities and their state are top notch Location, is great too, at the heart of the action. The staff anticipation for our needs, as well as their friendliness without being over-bearing is rare. A boutique hotel with the care of a resort. Best of both worlds

Maybe having a room with a king bed option would be nice. A vent in the bathroom. But really it’s small details that did not matter. Everything was great

The location to the beach/town was awesome. Hotel very nice.

My room was right on the street (32) and it was super loud and hard to sleep. I’m actually quite disappointed that I didn’t get more rest.

The staff was good. The room layout was good.

It was on the corner of two exceptionally loud streets. You know you’re in trouble when you find ear plugs on your pillow from the hotel.

Great property, with awesome rooftop pool, close to beach in this wonderful place of San Pancho