JET Hotel Lipa City

It is very accessible to all.

The telephone was not working and every time we need something, we need to go down the reception to file the request. In our 4 days stay, this has not been resolved.

lift was fast

no internet connection

Good staff

Food not the best

Nothing

My wife and I stayed there for a week. First of all most of the staff was friendly they deserve 3 stars. The 1st room no TV, AC did not work, mold in the shower and the shower leaked so bad that it flooded the room. The 2nd room shower head was so clogged that water barely came out. The TV and the phone did not work at all. I have nothing to say good about the experience at the resteraunt. The food amd service was horrible. Breakfast food was nasty. The dinner took 20 to 30 mins to get my wifes food and it was barely warm, she waited for me to get mine because we like to eat together. Another 20 mins passed and I still have not recieved my chicken wings I ordered and by then my wifes was too cold to eat. I sent her food back and cancelled my order. The hotel elevators went out so walking up 4 flights of stairs was not fun. Check out time the security guard could not find the desk clerk or bellman to help with our 6 bags luggage(probably sleeping somewhere). I had to carry them down myself. We paid for early check in and the whole week up front and upon checkout they tried to get more money from us. Keep your reciepts for everything at this hotel. Based on the experience I would rate the hotel itself a zero. It is far from a 3 star hotel they claim it to be. I have seen better rooms at motel 6's in the ghetto of America than this hotel. They need to fix a lot of things up before they deserve any star rating. I would beware of staying at this hotel because you will be disappointed and its a waste of money for what they charge. We will never stay at this hotel again and do not recommend it. This is far from a 3 star hotel.

The location is great as its near almost everything.

The price is too high for the stay. The room was not well maintained. I know the hotel is a few years old and I stayed here when it was fairly new. The room's cleanliness is not great, especially the bathroom. There is a musty smell too. I booked the Queen Deluxe room expecting it is better than the twin room i booked previously but it was a let down. The bed was too hard and the linens are just old. Maybe an update is needed unless they want it to have the same vibe as the older hotels in Lipa.

we just had a hard time parking because it rained

parking

I like the Coffee and the beef tapa.

they say breakfast is 6am but when we arrived at the restaurant, eggs are not ready , still some food are not available.

Overall the hotel is super good and okay.

Food, medyo konti yung options.

The location was good but its noisy.

The breakfast was very poor and doesn't cater for westerners. Breakfast was always cold every day. Having to ask for food to be reheated in a microwave is dissapointing. For food to be safe it must be kept hot to stop bacteria growth. This is a simple practice and stops people getting sick.

I suggest for more veggies and fruits.A lot of people now are concious of their health.That would be a plus factor if you add more.

The breakfast menu.

I paid more in Jet Hotel than in the new hotel in Manila Bay (which is setting up to be the biggest hotel in the country.) Yet, I am not very pleased with the stay. They are eco-friendly, yes. Because the room was so hot when we got in. The keycard was needed to activate the power source in the room. It took a while before the room got cooler. The fridge was unplugged though so good thing I checked. Because if I had just relied on the “Ref” switch, I would be disappointed that our drinks didn’t turn cold. We went to Jet for a staycation with the kids and of course the pool. We went up to the pool and it was nice to be alone but we also had to clear the leaves off the pool. There was nobody in there after some time and the kuya was very nice anyway. Jet hotel is nicely located so you have plenty of options for sining out and shopping. Disadvantage for their hotel restaurant. Anyways, so we went out to eat and then came back. As the kids were preparing for bed, one of my nephews saw the couch underneath the ac soaking wet from the water dripping from the ac. We called it and they eventually “resolved” it by placing towels and a bucket under the ac and replacing the couch with another. I wonder if my “foreigner” husband was with me if they had offered the same “resolution.” Because from hospitality POV, that is just unacceptable. Btw, that couch was built wrong. It wasn’t flat on the floor. So it kept of making this tripping sound as if it’s going to break. ….

Very clean, rooms spacious

Shower head was broken, reported it twice but it was never fixed

Breakfast included with hotel room and food served at restaurant were delicious; staff very courteous; location close to shopping areas

Sound coming from event halls was loud which was fine during the day but not at night when you expect to have a good sleep. I think hotel should update their wall and floor soundproofing and also have a strict regulation on what time events should end.

I’ve stayed at jet hotel multiple times and love the location and staff and service Most recently was a disappointing stay based on reception Everyone else was great

The staff are nice and the Location is conveniënt for its purpose.

The room is dirty upon arrival as if no one stayed there for a while. The facilities are broken and filty e.g. faucet, door knob, bath tub. The bathroom tile strip is rusty and moldy. The executive room that we booked in should have not been rented out in its state. It is not worth the price we paid for it.

Staffs were accommodating especially the restaurant staff. Location accessible to transportations and hotel was very near Robinsons Mall.

Water pressure in the shower keeps getting slow. During the last night of our stay, there was water dripping from the ceiling.

Good!

Warmer food.

Everything was great Location perfect Breakfast was great everyday Staff and security great Service excellent

Nothing, Fruit for breakfast was sparse

Close to locally famous restaurants & shopping.

Water seeping out of the shower & pooling on the floor. The quality & taste of the food is below par.

Tye location is good.

The room needs more improvement and even the breakfast.

Food

The staff, the location & general interior was good.

The Vanity’s taps were dirty as was the toilet cover. The shower screen was dirty all around and the shower wall was also so dirty & looked like it hadn’t been cleaned for years ( I have photos ) The bottom of the shower wall was the worst as it was so mouldy. The wall in the room near the bed was grimy & the floor was also dirty.

The hotel's location is at the heart of the city, and it is convenient to get around the metro of Lipa. The staff were helpful and provided our needs. Their restaurants and facilities are not massive but good enough to have a decent meal with friends and families. The only item I want to recommend to the hotel is to add fruits as part of the buffet breakfast menu. But overall, I would highly recommend this hotel for those travelling to Lipa and would prefer walking and exploring the main city.

None

i like it because it is near to the robinson mall

aircon is not properly working. no disposable sleepers for the room. staff are not so friendly. i requested to clean the room at 8am and they said they will go and clean it but they never come and i have to request it again and call.

The guests staying beside our room were noisy. Also, the price of the room is too much for the room quality. The room should have been around 2k only for its appearance.

Clean room, good location beside to Robinson mall

Location

Room facility

The ambiance is good.. the staff are hospitable and the room itself is comfortable

No.. nothing as i experience

Normal room

It is designated as a suite It is not .. One chair in lounge area for 2 Its a strange shaped room ,and it really disappointed me

the room is very small,not worthwhile,will not stay there again.

All staff are useless! Worst hotel ever!! The staff at the restaurant are so lazy or tamad! They dont like their job they like zombies! We want chopstick for the noodle they said they will check for it after 10 min no chopstick at all and the soup its cold already my husband dint want to eat anymore so dissapointed! We stay for 5 days but didnt go back to the resto after that! If im the owner of the hotel i will kick out them all only the guard will remain! Cuz if you dont your hotel will bankcrupt soon bcuz of the staff attitude sorry to say! But u need to check ur hotel staff

Lazy staff! Bad attitude

The breakfast has improved since my previous stay. Staff is still awesome in terms of courteousness. The rate is just fine with what the services and facilities can offer. I will definitely return here in Jet Hotel.

None

none

some of the staff is rude and hard to communicate with

The rooms are clean, staff are very courteous. Roofdeck is very nice, swimming pool is clean and well lighted.

Some linens, however, are old. Though clean, they are worn. Some shower implements are broken and needs replacement.

Laud noise in the middle of the night banging doors and moving furniture s

Sheets were stained and dirty. Tables weren’t wiped. The floors also had stains.

Disappointing

clean and location

maintenance

that was the only thing i did not like the breakfast. All food are very oily.

It should have othr options

The property was in proximity of key destinations. Room was ok. Shower head and shower drain could be improved. Stairwell is very dark, either place adequate lighting or close the door to the stairwell. Staff are accommodating. Limited breakfast option. Taste is meh.

Friendly and helpful staff. comfortable clean rooms with plenty of space.

Excessive traffic noise.

The location and breakfast was delicious

When we ran out of toilet paper, the maid service did not provide any and the batteries were dead in the remote control for the TV

The location is near at robinsons and fast food.

I can hear other rooms noise and sounds from their event room.

I was able to spend my holiday at JET Hotel to take a break from work. Luckily, it wasn't hard to make a booking with them even though I booked a week before the check-in date. Planning to relax and unwind and thankfully I was able to do so. They have a working desk in rooms so I was able to work lightly, Smart TV helps when I watch movies or listen to songs while laying down comfortably in a good quality bed. The area is very convenient and parking is available (the best thing!) The food esp. the breakfast buffet is masarap and very filipino (I miss having breakfast so I ate a lot. lol.) Overall, I enjoyed my stay, planning to go back with friends/workmates soon.

Nothing that I could think of. Satisfied guest during the stay.

The staff were very "matulungin" and kind the rooms were so relaxing and beautiful the roof deck was very cozy and the food was very masarap. The room was spacious, really clean, the bed was comfy and it was in a great location. Would 100% visit again.

I couldn't remember any bad moments during my stay.

I like the location. It is located in the city, surrounded by restaurants, near malls and public market. Accessible to places I have to visit during my vacation.

JET Hotel is very easy to find travelling from Manila. The room is well equipped with all the things that you need. They also have an amazing team. Service was good from parking assistance (arrival), check-in, and the room. The front Desk was very patient in suggesting things to be done here in the City and in case we also need to visit nearby town areas.

NOTHING. I LIKE EVERYTHING IN JET HOTEL!

The pool at the roof deck with the city view is a breather. The staff are really nice and accommodating. Their in-house restaurant, Hub & Spoke has really some good food offerings. That Goto-lomi is superb! The breakfast was really good. Not a lot of choices but food selection is delicious. Wifi is fast and available everywhere I go in the hotel. Most of all, very convenient location. There's 7 eleven downstairs!

None so far

My room is with hygiene kits and you will feel safe and have peace of mind that it is sanitized well. The whole hotel has an industrial vibe and feels like a business hotel. If you want to stay longer, the price is very good and the food is great.

I have been here several times and must say each time, I observed an improvement on their menu and quality of food - needless to say the same and even perhaps better quality, attentiveness of service. The room, as always has maintained its cleanliness and comfort. Check in and check our were quite a breeze. The staff were very polite and attended me with a great sense of respect. I am sure to be back here again at this Hotel.