Elite Vacation Club

Excellent time at the hotel. It was worth every penny spent

Beds are very comfortable. Friendly staff! Beautiful pools. Very clean!

Concierge tries to upsell and it’s pretty annoying. If you say no, they make you feel guilty. There was also lots of construction in the rooms surrounding ours, and they wouldn’t do anything about it.

Aweee man Definitely one for the books would come again we had a great time, it was my son birthday and Gabriela upgraded our room!!!! She was amazinggg and Oscar super !! Food was good place is beautiful, Karla upfront is super dope helped us plenty, watch out for Luis dude think he owns the resort; super rude and entitled.

I love everything

Super cool

Beautiful hotel

Loved it

Wonderful trip and the food was amazing! All of the restaurants were A1! The beach was a little rocky, but we still enjoyed the pools, etc.

We had a wonderful time for our baby moon! It was the perfect stay, staff was great, the property was great the overall trip was the best!

This was our first time at this resort and it was amazing. The staff was more than top notch. Everyone seemed to be happy to help and be available for you at any time. The room upgrade was perfect!! The rooms and resort was clean and I had no issues with anything!! Thank you for a stay we will always remember.

The hotel was clean and beautiful. The pools were outstanding, on the downside no entertainment for adults. It was pretty boring. besides swimming in the pool and the ocean, there was nothing to do all day. The food was extremely expensive. The hotel promote are all inclusive and all-inclusive to my understanding. include food and drink's No food and drink was included with the booking.

**Extremely Disappointing Experience – Do NOT Book Here!** I booked a non-refundable package at this hotel, and unfortunately, I tested positive for COVID right before my stay. Despite my situation, the hotel refused to offer any assistance or allow me to reschedule, and instead insisted I still come to the hotel. They didn’t care about my health or the safety of other guests—they just wanted get my money. I reached out multiple times, but nobody ever called me back, and no one offered a solution. It was completely heartless. I was responsible enough to stay home to avoid infecting others, but the hotel couldn’t have cared less they wanted me to with my Covid to there hotel didn’t care from the other guest just not to get me money back . In the end, they took my money without me even stepping foot on the property. This is the worst customer service I’ve ever experienced. They showed zero empathy and made it clear that their priority is money, not guest safety or well-being. Do yourself a favor and avoid this hotel at all costs.

This resort is fabulous. Staff was very helpful and friendly.

Beautiful place, well maintained and excellent customer service!

Love staying here anytime we're in Cancun this is where we stay. The staff everywhere here are so friendly, helpful and always do a great job. It's nice and quite at night and even when they're full you don't feel like it is overcrowded at all. Love everything about this resort. We'll definitely be back soon.

The activities were great! (Ricky Rocks!) Food and alcohol were good. Service was friendly and honest. The gym was smelly so we didn’t use it because of that, but would have liked to.

Cleaning

Everything was beautiful, we booked our reservations for dinner before arriving and it went smoothly. As always the staff is friendly, welcoming, hard working and super helpful. We've been here quite a few times in the past few years since our first stay for our honeymoon. Highly recommend this resort.

The pools where nice the staff were so so the liquor was terrible and watered down the staff always try to get you somewhere into spending slot Of money for literally everything they charge for they told us we had all inclusive up until we arrived there they said it wasn’t all inclusive and had to end up spending money for everything when we made sure to get a all inclusive resort, and they know now you have no other choice After traveling there and taking multiple layover flights to get there and sleeping at random airports to get to that resort and then being told that our stay wasn’t all inclusive and we have no other choice but to end up staying there. Other then that the place was ok but not really much to do there at that resort !

I enjoyed my stay here! Everyone is very friendly making my stay so enjoyable. Diego, Jorge, and Yair were very friendly and helpful at the water sports section. Adrian and Abel were two of our favorite bartenders, our entire experience wouldn't have been the same without them! I will definitely be returning thanks to my experience with them!

Had a great time at the resort, it was beautiful and perfect for days spent at the pool and the beach!

MY HUSBAND AND I HAD A GREAT TIME! WE WAS THERE CELEBRATING MY 49TH BIRTHDAY! WE WILL BE BACK SOON!

Beautiful property and friendly and helpful staff.

Na

The hotel can become very expensive due to charge of every meal.

This resort was very clean and courteous ,

Na

Great hotel for family vacation

Nice restaurants, exceptional rooms - large, clean, modern. Staff excellent.

Loved the resort! Everything was great

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First thing you should know is that this resort is a time share, a detail I only discovered during check-in after booking through Travelocity.com. I advise against engaging in the time share option, even if tempted by a deal. While the lobby was lackluster compared to other resorts I've visited, the junior suite was acceptable, albeit lacking a microwave. Opting for an all-inclusive package is essential. The dining experience was abysmal, requiring reservations for every restaurant except the God-awful buffet. Breakfast was passable but limited. Staff were generally pleasant, except regarding time share matters. Room service operating 24/7 was a positive, but overall quality of food was lacking, including desserts. I unequivocally would not return. Additionally, the resort's location offered little in terms of nearby activities, situated in a somewhat unsafe-looking city area with constant traffic and sirens. Unlike most resorts, there was a lack of entertainment options, and restaurant were not all open at the same time, so you couldn't even try all of them. The necessity to sign receipts for all-inclusive services defied logic. If you have a choice do not choose Villa Del Palmar.

Property is in excellent conditions. Two things to be aware of - this site has 2 different options one is an ALL inclusive package, the other is ROOM only!!! Please make sure to pick the one that fits the best For you and don’t rush choosing the right option for you & family. I went on a birthday trip and I accidentally booked the only that only the room, after trying to communicate with the hotel staff a few times found out the day before arriving to Cancun that the package I chose wasn’t all inclusive- once at the facility they offered me the all inclusive for $900 more…which we refused. Instead we bought tours with food included. Another thing is, if you would like everything walking distance or with public transportation nearby DON’T do the Punta Sam area. Is nice for relaxing if you’re doing the all inclusive and not planning to do any tours, this is an excellent option for you. Also the ferry to Isla Mujeres is right next to the hotel which was a plus. Not bad for being our first time in the area but would’ve done another area with more transportation options and/or walking distance places. Hoping my review helps!

Hotel location and property is very nice. I usually add all the point while taking decision on the stuff. Here are points consider before selecting this. 1- all inclusive is not good, if you are on all inclusive the average delay is 45 min which they asked but it can go up to 2 hours 2- all inclusive you can order 2 dishes per person 3- location is far from downtown and hotel zone 4- very expensive to use there service 50usd per person 5- enforce tip system for everything. Where as i stayed in Riu they don’t even ask 6- i asked for blanket and they never give me. 7- try to sell their new property. 8- property is congested too. Not like others where you can enjoy. 9- even hotel pick up and drop is 50usd Positive point: nice but congested property, food is really good. Negative Points: service, staff is not polite, all-inclusive is trap.

Property is pretty far and not in the best neighborhood

We loved the vacation we will back again. The resort and hotel is beautiful.

The property itself is massive and I love that it is far from the other cancun hotels. Yes, it is located farther north of Cancun, but the benefit of not having an overcrowded beach is the best. I love having access to the private beach coast. Dining option was also good. We did not opted in for the all inclusive since we didn't think we would eat or drink that much to make it worth it. We ended up paying a la carte for our dinning. We mostly ate at the buffet restaurants since most of the other one had long lines and require restorations. It was nice that the buffet had different menus each night to offer a change of food. Over all the staff was super nice and our room was a nice and roomy. We got upgraded to a 1 bedroom, which offered us two bathrooms and a kitchen. The bedroom had a nice big king size bedroom with a murphy bed in the living room area. It also had a patio with a hammock. Great view of the pool area and beach. What I did not like about the resort is that if you stay at the resorts, you have to get up early to get a seat around the pool. I was not aware that most people would put their items or towels on the pool chairs to "reserved" their chairs.

Overall the property was very good just a few points from being excellent. Staff was friendly and food was good. The beach was ok not that clear and quite a bit of seaweed on the beach but they do try to keep it clean I noticed that. Pretty quite things closed up pretty early and not much to do outside the resort no night life great for families that want to relax and sleep early. I would give it a 4.7 and really the beach conditions took most of the points away. Resort was great.

Awesome place at Villa del Palmar. Staff is super courteous and go above and beyond with all your needs!

The entire staff was awesome

I HAD A VERY GOOD EXPEREINCE APART FROM THE PROPERTY TOUR I HAD FOR NEXT BUILDING I FELT PRESSURED AND UNCOMFORTABLE

The water is not clean even they try from the morning to clean up the chores for the grass. Also, it's rocks and water as well.. I don't like that every other drink or food you have to sign papers to the Wheatus. Also, they don't let you smoke anywhere if your cigar smoker even outside the property you have to be certain areas and a beach which I see not very convenience., be careful when you order premium Internet because I don't know the difference between free one and that one but nine days the bill went up $254 was very tricky when you ordered premium Internet because I thought I was only $17 for three devices but this was $17 a day.

It was nothing but the best experience

The property is amazing and the food at every restaurant was exceptional. We had great service all weekend and will be back to visit again.

This is a beautiful High End property, very well built and maintained. Staff is very friendly and helpful. Cannot find any negative about this property other than the food from the room service which was by a long shot the worst food I can recall ever, I've had better meals at 7-11, seriously. Also did not sit very well the fact that when I brought this up at checkout they did not offer to take it off the bill which they should have, didn't want a scene so I paid and left. We only tried one of the restaurants at the hotel, Davino, service was excellent but the food was sub par both meals, not bad but certainly not good. Although I have to say that food was a complete disappointment everywhere during the whole trip. The beach was nice, although not the best in the area. If this resort was closer to the area with more amenities and better beaches it would be hard to beat but I would be very reluctant to return based on the food alone.

Great resort stay. Good service. Excellent food options.

Let you relax and comfortable.

Very good

Construction happening early in the morning you can hear everything. Cockroaches were found in the rooms

Booked a king ocean view suite. Was placed in a double because they didn’t have any kings available. Was not notified at check in. Went to room, saw doubles & called front desk. Solution was to move rooms when a king became available. Not all restaurants were open & buffet was only 2 nights. No lunch buffet. Hours for food availability were odd. For an all-inclusive, it felt very on their terms what & where & when you could eat.

I love this resort the food is amazing the views are beautiful. The staff is very friendly. The reason I can’t give them a perfect score is because I’m upset at how they pressured us to take a “tour” of the hotel next door, which is beautiful btw. I was only there for the weekend of my birthday and upon check in the concierge girl was so persistent in getting us to take this tour. I told her I didn’t want to make any commitments and she insisted that it would be nice and that they would give us gifts at the end. Well that ended up taking over two hours of my vacation time to try to get us to buy their vacation club which I made clear from the very beginning that I was not interested in. There were no gifts for taking this “tour”.

Nothing was what it seemed from Expedia stand point. It was not all inclusive which I specifically asked and was told yes. I was also told I could check in at 12 well that was not true.

Property is beautiful. Service is great. Begging guests to use vacation time for a "90min" turned 3hr presentation to purchase membership was less than appealing.

We had a great vacation

And have great vacations people is very happy and the comfort in the hotel is excellent.

Awesome definitely will stay again

Villa del Palmar Cancún is beautiful

Whatever you do, dont book with Expedia. They advertised one thing on their website and once you pay, it is something else, like the all inclusive. Then they wont help at all washing their hands saying it depends on the property to release a refund but you wont wont be able because they made dates that you need to cancel before you actually book your trip. Ex, we booked our trip July 26 2022 for a stay 27 through August 01 2022, well since we need to cancel to find an all inclusive place, we needed to cancel by July 16 2022 in order to get a full refund. Property was decent, big and specious rooms with beautiful views, however shower was falling apart, shower head didn't stay in place, there was not enough water pressure, you might be lucky to find roaches in your room or in the elevators, elevator takes forever to work, lights not working by the stairs, no life guards around the pools, we only spotted one on the entire place. Most of the food at the buffet and at the snacks was tasteless. It was missing flavor, spices. Very disappointing on the food. Make sure you take enough money for tips because even if you upgrade to all inclusive, food and drinks included, if you dont tip, the service it is not the same, your drinks and food finds a longer route before it can get to you. Beds were very comfortable, they offered multiple water activities for the whole family. All the non-server staff were very friendly and courteous.