Finest Playa Mujeres by The Excellence Collection - All Inclusive

Management needs to make an extra effort to ensure guests feel comfortable, especially given the mosquito problem throughout the facility.

This is our go to place in Cancun with 2 young children. Multiple pools, several dining options and beautiful beach! Rooms have a sofa bed and easy accommodates our two toddlers. The nightly entertainment focuses on kids is great to keep them busy before bed time. We have not been able to try their adults offerings yet only the family side of the resort.

I would say overall the resort has all that you are looking for either for Adults only or families. Good: Playground and Water park, good room service and menu, minibar with a lot of options. Bad: mosquitos, poor service (I was all the time running after waiters to ask for drinks or something else) Water Park hours just until 5:30 PM. They said no reservations and there was a waiting list and empty tables, poor kids activities, spa policies. Improve: more food options. Welcome to the hotel

Highly recommend, staff, facilities, location, beach, food. All on point.

All of the staff was amazing!!

I pay extra for the rooftop suit but when I checked in on Sep 30, they said the suit is under construction and won’t be ready till Oct3, they feel sorry so they can give me 100 credit on spa, but if this kind of thing happened the first option shouldn’t be refund me 3 nights update fee? It’s around 300 extra and it shouldn’t be just the credit. On Oct 3, I went to check in for the rooftop suit in the morning and they said room won’t ready till 3pm, so I back there at 2:45pm, the room is ready but when I go to the room it’s not a big relationship with ocean view. I have been Cancun for 3 times, in my mind, last two times I paid extra for the ocean view and the room is directly face to the ocean, not like this I need to find which angle I can see the sea. I don’t really want to be a tricky customer but this time I have to because I paid almost 1000 CAD to update for this and I went back to the check in place. They told me that’s the only room they have and what I paid extra is for the pool view. 😅 how stupid I could be to pay 1k for a pool view. Finally I don’t have a chance to be a tricky customer because they have no other room. I asked them I have been waiting for the room from Sep 30 to Oct 3. Am I able to be first to pick a good view room or I deserve a good view room? But the same, they said we are really sorry about this, but we don’t have any room as what they always say. Sorry, but nothing they can do.

We will definatly be visisting again, been a great experience

Property is nice but they gave us a room in a building that needed to shut down for renovation and were told that we had to move to another building still with construction happening around us before the day of the wedding and with daily events to attend which put a lot of stress. Personal at front desk were not helpful and understanding, they said if we didn’t move they will shut down all water and electricity etc. second room was of less quality, they gave us two small beds for a couple with ocean view which we didn’t even enjoyed because it was close to the wedding and had to leave next day, elevators were slow and still needing repairs etc. the personnel at restaurants and around the property were awesome. In a few words, we never had a situation like this before, the whole room moving put a lot of unnecessary stress, took tine from our vacations and enjoyment of the amenities .

Poor Hospitality

Everything was wonderful! But the mosquitoes were unbearable. Ruined the experience a little. More should have been done to control it. Also my room was stuck at 69 degrees and I wasn’t allowed to make it cooler. The whole resort needed to be cooler indoors. But other than that everything was wonderful. The food was the best I have ever had.

The beach was wonderful!!

This not a 5 star hotel I'll give it 3 star hotel the room too old seeing how much money we paid for this stay. the bathrooms are old the bed the nightstands, just not luxury at all. outside the room: always massive amounts of mosquitoes that will literally attack u as soon as u step outside and bunch of geckos outside the room on the hallway's walls and ceilings at night. another thing is the resort is relatively small, not many floors to get that ocean view, and the rooms are not in the main building as the lobby however it is very kids friendly and the food at the buffet and steak house is good

The place was great. The rooms where Queer clean, the food was amazing, the staff and the surface was top-notch.

very good and clean

Expected so much better I got bite by millions mosquitos food was ok.… had to wait everytime 40 minutes. Wouldn't go back there for sure

The hotel rooms and common areas are very outdated and the food is awful. Staff service is a hit or miss depending who you get.

Great resort and staff. Good food and amenities. Would return!

This resort was a huge disappointment. The property felt much smaller than what is shown on social media, and overall nothing matched the expectations they set. The food was awful the same things every single day with no variety. The restaurants were not enjoyable at all, and there wasn’t even a proper buffet option for dinner. Everything felt repetitive, bland, and disappointed We booked a simple room but asked at check-in to upgrade to a pool room and pay the difference. They told us there were no rooms available, but the whole time we were there we saw many of those rooms sitting empty. That felt dishonest and unfair The worst experience was at the poolside restaurant. We ordered dinner while traveling with two babies (6 months old), and the area was completely swarmed with mosquitoes. It was impossible to eat — I even had to leave with my friend’s baby because her little face was covered in bites. When we asked the waitress if something could be done, her answer was simply: “No, there is nothing to do about it.” This was shocking and unacceptable Overall, this resort was absolutely not worth the price or reputation. I will never return and I would not recommend it to anyone.

Promised at check in a king size bed for all rooms , booked 4 rooms. received only two with king size. we explained one of us is after back surgery and can NOT walk fur from pool or dinning area. DID not consider our request!!! At French restaurant we waited for food 1.5 Hours from 7:31PM to 9:05PM , food was cold , over cooked

The service was amazing! The room was spacious and relaxing. Friendly staff and the food was great. Beach and pool were great too.

Amazing service by the staff. Very welcoming and friendly. Our room was clean and very spacious. Loved everything except the pesky mosquitos in the evening.

Beautiful Resort! Friendly staff

Very nice staff and fantastic amenities

Overall we had a good vacation, this was our first trip with our 1.5 year old so our experience was really focused on that. The beach was beautiful, soft sand, and swimming, the highlight of our trip. In general the property was very nice, clean and the staff around the property were great. All of the pools were also great and you could always fine a place to sit with shade. We did have a few things we didn't love though, the first being check -in. I had previously fully completed online check in, including uploading our passports, but they fully re-did everything again by the time we waited in line and finally got checked in it was close to an hour. Next our room, we stayed in a junior pool sweet which on first glance was perfect, just like the pictures, my issues were that

This place was everything they promised! Loved every minute of our stay!

Amazing staff! Kuddles to Jose Luis, cooking omelettes, Angels, Dunas bar, Maria food market.

Everything was fantastic! We loved the adults-only pool and all the amenities available. The beach was stunning and well-maintained, providing a perfect backdrop for relaxation. The staff were friendly and attentive, enhancing our experience, while the food was good. We love the 24 hour room service especially for breakfast.

Just got back today, might i say it was beyond my expectation! Had an amazing time, food was great, so many options available, amazing sweet & friendly staff who want to make sure you’re beyond happy & comfortable!! such a beautiful & clean resort, they had a tracker out on the beach every morning cleaning the seaweed, they also were non stop cleaning in general all around the resort which i loved, i also witnissed the staff testing the pools which caught me off guard but made me feel even more comfortable seeing how precise they were. It is a very family friendly place if you wanted to make it a family vacation as well as a quiet & private get away you can spend a romantic time away with your loved one! Definitely worth every star! We booked the two tower room, my absolute favorite room!!!

Manager was rude & inconsiderate

I had a fabulous time

Very clean resort from the room to the beach! French restaurant was delicious!!! Perfect place for my husband and I to celebrate our 10 year wedding anniversary. Ps.. bring bug spray and straws!!

Clean and friendly

The place was clean. They put a lot of effort to keep this place clean. The staff are very friendly and professional. They are very accommodating. Gabriel from the excellence club was an amaZing bar tender. Really great drinks. His skills made the experience even better. Kevin at the entertainment was very pleasant and experienced to make the pickle ball session and bike tour great. Great warmth. Our server at Domo and at the Mexican restaurant, Pedro was really good. He knows the dishes well and provided perfect service and information. He made us welcomed at the restaurants. This really sets a high standard for an all inclusive.

Staffs are fantastic.

Great service from the best bartenders

We had an exclusive rooftop patio with our own pool. Every day we had access to exclusive beach chairs. Everyone was AO kind an accommodating

Everyone was so friendly and the staff was terrific. There were so many pools to pick from as well as bars. The coffee shop was wonderful. The only thing I can say is there should be more advertising of events.

Delicious food, very kid friendly, lovely attentive staff.

Service was satisfying food was mostly delicious bars were great. Outdoor pools were well maintained and kids pool were also well monitored.

When you arrive at this hotel, the welcome experience is very disappointing. I booked a double room, with the choice of either two beds or a king, but they try to give you the worst room in the worst location, far from everything, and expect you to accept it. This didn’t just happen to me—it also happened to two of my friends. For example, I had already paid and booked a double bed room, but at check-in the receptionist told me they only had a single bed room with a sofa bed, even though there were two of us. That is completely unacceptable To be fair, the hotel itself is clean, the beach is nice, and the room service and food are good. But they do not provide accurate information. They sell the hotel as if it’s a “summer resort” package with lots of choices, but in reality, it’s very limited. For example, the website says there are ten restaurants, but after 5 p.m. only two restaurants are actually open, and when I asked why, I was told it was because there were fewer guests. If that’s the case, the price should also be lower. Overall, this hotel is not a good choice for younger people or anyone looking for fun. There’s really nothing to enjoy here. I would not recommend it.

we loved this hotel

Very clean, great staff. Perfect for Families.

Staff was attentive and friendly

We loved our stay at Playa Mujeres. Such an amazing property with family friendly vibes. All the staff were so wonderful. Lots of great food options. It is well maintained property. I highly recommend.

Friendly staff, clean, and good food.

The food was great and the dining options were very good. Staff were friendly and helpful all the time, would come back soon.

pools and bars are everywhere and you can pick any that is convenient. We loved the sweet corner. well maintained pools and gardens. Staff is very nice as well.

Everything was good polite staff, spa was one of a kind, pool was clean as much as they can be, lots of food choices in a different resto. Room was clean with comfortable bed. The only thing I noticed was the shower floor, it was clean but slippery. Might be the quality of the flooring. Also it needs shower safety bar for senior citizens just to hold in case. Over all we had a good time. Thank you all!!

Almost everything at Finest is great. One issue is the kids area does not have a bar and you’re not allowed to bring any drinks so spending all day at the kids area would leave the parents with not much to do since adults cannot use the water park. The Finest in Punta Cana has the blob thing in the main pool so the kids can play all day and the adults can enjoy themselves also.

Love it we will go back again !

Nos quedamos en una habitacion con piscina privada. La piscina necesitaba mantenimiento y limpieza. Tenia zonas oxydadas y moho. El baño de la habitacion tambien necesitaba mas limpieza. La comida estaba buena aunque el tiempo de espera para los restaurantes era alrededor de una hora.. casi nunca pudimos disfrutar del.show en el treatro por esta razon. Nos quedamos en un hotel de la misma compañia en Punta Cana que nos gusto mucho mas y la habitacion y piscina tenian una limpieza impecable

Excellent

My family and I had a wonderful stay at Finest. The food was overall good, with Surf and Turf being the standout restaurant — we truly enjoyed our meal there. We traveled with our 10-year-old son. Although he found the kids’ club a bit too young and boring for his age, he really enjoyed the pools. The staff were very attentive and always did their best to meet our needs. Room service was quick and excellent. From the moment we stepped onto the property, we felt welcomed and well taken care of. The hotel also honored our Expedia VIP status, which made us feel even more valued as guests. As a young African American family, we sometimes worry about experiencing anti-Blackness while traveling. Unfortunately, this has happened to us before in places like the Dominican Republic. However, we did not experience that here, which made our stay even more enjoyable and comfortable. The reason I gave 4 stars instead of 5 is simply because nowhere is perfect, and there are always some areas for improvement. Overall, it was a wonderful experience, and we are already looking forward to returning soon.

Amazing hotel

This property is ideal for families with children and offers a quiet environment.

We loved this resort so much! The resort grounds were beautiful! This is the perfect size of resort, you can walk from one side to the other in 5 minutes. We loved all of the quieter pools in front of each building! The kids club was awesome! Our little guy loved going to the shows nightly, we appreciated a few adult only dinners! The food and drinks were good! The steakhouse and French restaurants were our favorites for dinner. We enjoyed the nightly shows, the Mexican night was our favorite! All inclusive vacations are not our favorite type of vacation, but we did enjoy this one! We would definitely choose this resort again!

This resort is a great option for families with small children. The beach is beautiful. The kids club is great for children. The food was good in all restaurants. The rooms need a bit of updating, there is not much privacy in the restrooms. If you are looking for a comfortable room for families I would look into staying in the family suite options or maybe adding an additional room. What impressed me the most was the exceptional service from everyone at the resort. We visited the spa one day and did a couples package which was amazing. Overall I recommend this resort!

Very nice , definitely will come again

Great for my family with a three year old. Enjoyed the kids club and water park. Had plenty of dining options with great and attentive staff.

Everything

My wife and I have traveled to Cancun multiple times within the last decade and have discovered this place for the very first time. Staff is by far the best we have ever had the pleasure to be around. The customer service is amazing!! Caribbean waters were always swimming and wadeable, beach was pristine with plenty of cabanas, wait staff made sure you were catered to with refreshments and food. Pools were not over crowded and yes plenty of staff. Grounds are elegantly maintained throughout the entire resort. Restaurants and nightlife also over and beyond. Rooms are very spacious with multiple options. We went with the rooftop pool option and will try the swim out option next time. We have done mega resorts and smaller resorts and this one is just right. Finest Playa Mujeres is the very best option you can do for Staff, Resort and Cost when considering a Cancún experience!!!

Amazing resort!

Property was nice and the staff was great. I wish they had more shade around the pools.

We had 3 rooms and almost all the rooms had some kind of issues. Only few people stood out but majority of them had attitude. Food really sucked for a resort. We had better food at other resort nearby in our previous trip. Beach had lots of seaweed. Kids club was located at the corner of property which was very inconvenient. Coconut should have been available to all the bars but at this location only at one bar from 12-2pm. I have never heard that before. Aqua bar bartender was very mean. Only people who stood out were Carlos and Prascila. Upon request, chef cooked for us Indian food, which was very helpful. Besides that restaurants were mediocre. Japanese was the worst. They do not let you modify whatsoever even for kids. I will not be recommending this resort.

Elevator in our building wasn't working very often. Power outage very often. lines in front of restaurants especially stakehouse. Restaurants were very bad, not good menu and food. Mexican restaurant was the worst food I ever tasted.

Great resort. The kids club was amazing!

Staff are very friendly and accommodating. Property is clean and modern.

Always a great stay at finest. Rooms are always clean fridge well stocked. I take my family there at least twice a year

This was a perfect family vacation resort. Quiet and relaxing even with kiddos. Food options were endless and the hospitality was amazing. Not a single complaint. If you have older children the swim our suites are absolutely worth it.

The best resort in mexico. I wish i stayed at excellence but can't complain

We had an excellent experience from the moment we arrived until our departure. We felt well taken care of throughout our stay. The food options were fantastic, and while the beach was very hot in August—something we expected—the water provided a nice relief. I did anticipate that the sargassum would be cleaned up better, but it's hard to find any major complaints about the place otherwise. Our swim-up room was amazing, and the attached pool was mostly empty, only being used by neighboring guests. Overall, I would definitely recommend this place, and we would love to come back! would definitely recommend this place, and we would love to come back!

The property had everything for a family of 4. There were tons of food options and drink options everyday. The resort really took time to come up with new and fresh ideas for daily activities and it was very kid friendly.

The check in was painful. We were supposed to check in

Fabulous stay! Staff was amazing and we loved Edith in the sweet corner

We truly enjoyed every moment of our stay at Finest Playa Mujeres! From the moment we arrived, the service was exceptional. Every staff member—from the bellboys, front desk and housekeeping to food & beverage, entertainment, and AquaWorld beach sports—went above and beyond to make our stay memorable. The resort itself is immaculate, with spotless facilities and a strong sense of safety throughout. The attention to detail, cleanliness, and warm hospitality made for a relaxing and enjoyable getaway. We can’t wait to return! A special shout-out to Alejandro Martin and his entire entertainment crew—Abraham, Kevin, Macro, Daniella, Maliano, and many others. They were amazing! From daily pickleball games to beach volleyball, biking, and countless other activities, they kept us engaged, entertained, and having fun all day. They are simply the best! Beyond entertainment, we loved all the RESTAURANTs and the wonderful buffet at The Market. The Food & Beverage team was outstanding—always warm, welcoming, and attentive. We love them all! The beach was beautiful—very little seaweed, clean, with comfortable seating areas and excellent service from Izlsa A big thanks to Alberto from AquaWorld on the beach. He was so friendly and made our Catamaran trips a highlight of our stay. in addition, the boys especially loved paddleboarding and kayaking! Thank you as well to Ray and his jet ski crew—our boys had a blast! A special thank you to the housekeeping team- (and to the lady that cleaned our

The most incredible stay! I seriously did not want to go home. Counting down the days until we are back on the white sand beach, beautiful pool and absolutely delicious food. 10 out of 10 across the board!!!

For the price you pay it doesn’t feel like a 5 stars hotel at all. Be ready the dress up every time you need to eat. Very strict dress code, their app is very confusing communicating this. Best places to eat were steakhouse, hibachi and taco truck everything else felt subpar.

Very good

The service was exceptional! And the food was great! Okay maybe not the Asian food. lol but everything else was amazing! I loved the steak house, Brass, and i loved the French restaurant, Le petit. Definitely want to plan a trip and take my daughter. She would’ve loved the water area for the kids.

We had a truly enjoyable stay at the resort. The property is beautifully maintained, with lush grounds and a clean, relaxing atmosphere throughout. One of the highlights was the service—everyone was friendly and accommodating, but Eric at La Dunas Beach House stood out as the best server we encountered. He was attentive, professional, and made every meal feel special. The rooms were cleaned twice a day, which was a nice touch and really kept things feeling fresh and comfortable. We also appreciated the no-reservations dining concept in theory—it encourages flexibility—but in practice, it meant long wait times. On more than one occasion, we waited an hour or more to be seated, which was frustrating when we were just ready to eat. Overall, a great experience with just a small hiccup around the dining logistics.

Excellent resort and service

We had dietary restrictions as we only eat halal and they were very good about it. Everyone in the food and beverage were notified and they were really helpful to ensure we had a great experience.

Beautiful resort. Lots of food options but not very good. Service was excellent and staff was very friendly

This place isn't designed for guests who want a genuine luxury experience. It's engineered to look good enough in marketing materials to justify premium pricing while delivering the cheapest possible experience behind the scenes. They're banking on the fact that most people are Americans and not familiar to a really high quality Mexican experience that you can get in other resorts. This place is all flash and no substance - the very definition of a tourist trap masquerading as luxury.

Wonderful quiet place, alot of food options. Staff were great

Luxurious property.

Wonderful!

Restaurants options was great and the staff was very profesional

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Folks that work there are not accommodating and helpful at all, the hotel’s air conditioning is terrible. Restaurants have really long wait and the food comes out cold. There’s no extra perks for finest club so it’s a waste of money. Beach area was full of seaweed and hotel doesn’t seem to be too concerned about cleaning. I had a finest two bedroom via Expedia with roof top pool but didn’t get the two bedrooms. The’s no privacy in the room that was provided, the bedroom and the bathroom are in the same area nothing separating, no door at all. The property is not ran the same as other excellence resorts such as one in DR or Jamaica. I am very disappointed and had to switch resorts. I would not recommend this to anyone. This place isn’t all that luxury. The hotel we switched to is really a true luxury resort, worth the money. I would not be returning to the excellence resorts in the future.

This is our third time at Finest and Fifth time overall at the Excellence collection. We did the club this time because we always enjoy the extra perks and the check in is so much more pleasant. The club has a designated beach area and it makes life much convenient as well. There are so many things we love about this resort : no wrist bands, no reservations needed for restaurants, the sweets bar is a favorite! I love the iced coffee baked goods and fresh fruit always available, the service and staff are just wonderful, I never feel like they are waiting to be tipped and they always seem to go out of their way. Clearly we like this place a lot but there are some areas they need to improve; -Seating by the pool area, it makes 0 sense to have such limited availability and also allow people to wake up at the crack of dawn people “reserve” & have the chair sit empty for hours on end - It’s completely unfair to guest and your staff to have ONE bartender at the swim up bar. A resort this size should have at least two. I felt terrible for the employees trying to keep up with everyone’s orders and wash the cups etc -the kids club: it’s for kids 3 and up my kids are 2.5 and 11 and it seemed like I had to beg for them to be included in the activities. No effort was made with either child to remind them of upcoming events or activities and that was disappointing - Finest club includes top shelf drinks but it can only be found in the club house one area of the hotel

The vibes was great

It was an amazing stay. I was treated like royalty and enjoyed every seconf of it! Thank you for everything!

Absolutely amazing! From the moment we arrived at Finest Playa Mujeres, everything felt like a dream. The service was beyond excellent—every staff member was friendly, attentive, and genuinely happy to help. The resort itself? Spotless! Every corner was clean and beautifully maintained. Our room? Incredible. It had an ocean view that looked straight out of a postcard, a private jacuzzi, and—get this—a pool on the rooftop just for us! It was extraordinary and made our stay feel so special and luxurious. And don’t even get me started on the food—wow! Every meal felt like a gourmet experience, with so many delicious options to choose from. Everything was perfect, whether relaxing by the pool or strolling on the beach. Can’t wait to come back!

Everything was great

One of the best resorts. Great place to enjoy all inclusive yummy food. Staff is so welcoming. Rooms with ocean view is a killer. Food is so good can't believe it . Drinks are well made . They really take care of you . Definitely repeat.

Absolutely loved it here. The staff was incredible. Will and Toledo were the best, they kept checking on us at the pool/bar. I recommend to everyone. It was so quiet and relaxing

Best all inclusive property in the area! Absolutely stunning property, amazing and caring staff, and multiple large, clean pools if the beach isn’t for you. The kids club area was a fun break from regular swimming for the kids and the lifeguards made sure everyone was safe. I have never had such a fantastic vacation! Will absolutely be back again.

Very beautiful resort

Positive: Location:45 minutes fr the Airport. Cleanliness: The room was impeccably clean and well-maintained. Staff Service: The moment we arrived at the resort, a staff member greeted us right away, and it was refreshing to have a cold towel. The reception staff at the Excellence Club were welcoming and efficient. The staff and servers at all the restaurants we visited were prompt and courteous. Food and Beverage: The restaurants served high-quality food, with a special mention of the Dommo restaurant, which is an Excellence Club exclusive. We had breakfast and dinner there, the food and service were top notch, so don’t miss it if you plan to upgrade your stay. Shoutout to Carlos, Yahir, Mario, and Alma who were very nice, friendly, and attentive when we had dinner on a Monday. - Value for Money: It’s pricey, so plan. I didn’t think that the value of the swim-up suite we paid for was worth the amount (refer to the negative review below). Negative: The most disappointing thing about our stay was the lack of privacy in the swim-up suite. We booked the Excellence Junior Swim-up suite. We had expected a private swim-up, but unfortunately, all the swim-up pools were open and shared with everyone, regardless of the room type. Our room was directly in front of the bar, which was always busy. The wedding party group was directly in front of our pool access. Note to upcoming guests: First swim-up pool we’ve been to of this kind, open to all, no exclusivity, it’s a big NO for me.