This was a great property to visit. Staffbwas friendly and lots of options for dining.
Compare nearby stays with similar location, guest experience, amenities, and class.
Luxurious Spa Retreat:
Indulge in massages, body treatments, and facials at the spa, followed by a relaxing time at the private beach and one of the 6 outdoor pools.
Dining and Entertainment:
Experience culinary delights at Raices restaurant, enjoy drinks at the beach bar, 16 bars/lounges, or 3 poolside bars. Unwind with daily complimentary buffet breakfast and entertainment options.
Top-Notch Amenities:
Benefit from a 24-hour business center, a multilingual staff, and free self-parking. The rooms offer modern comforts like free minibars, LED TVs, and luxurious bathrooms. Stay connected with complimentary Wi-Fi.
Escape to Excellence Coral Playa Mujeres - Adults Only All Inclusive for an unforgettable retreat by the beach.
Check-in from
03:00 PM
Check-out by
12:00 PM
Children
Not allowed
Pets
Not allowed
1 King Bed
Overlooking the pool
Layout - Bedroom
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch LED TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Smoking And Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
Pool View
In-room amenities
1 King Bed
Overlooking the pool
Layout - Bedroom
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch LED TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
Pool View
In-room amenities
1 King Bed
Overlooking the ocean
Layout - Bedroom
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch LED TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
Ocean View
In-room amenities
1 King Bed
Overlooking the ocean
Layout - Bedroom
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch LED TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
Ocean View
In-room amenities
1 King Bed
Overlooking the ocean
Layout - Bedroom
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch LED TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
Ocean View
In-room amenities
1 King Bed
Overlooking the ocean
Layout - Bedroom
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch LED TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
Ocean View
In-room amenities
1 King Bed
947-sq-foot room with pool views
Layout - Bedroom
Relax - Private pool
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch flat-screen TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
88 m2
Pool View
In-room amenities
1 King Bed
Overlooking the pool
Layout - Bedroom
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch LED TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
Pool View
In-room amenities
1 King Bed
Overlooking the ocean
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch LED TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Smoking And Non-Smoking
Sleeps
Up to 2 guests
2 adults
In-room amenities
1 King Bed
Overlooking the ocean
Layout - Bedroom
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch LED TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
Ocean View
In-room amenities
1 King Bed
Overlooking the ocean
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch LED TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Smoking And Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
Ocean View
In-room amenities
1 King Bed
Overlooking the ocean
Layout - Bedroom
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch LED TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
Ocean View
In-room amenities
1 King Bed
807-sq-foot room with pool views
Layout - Bedroom
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch LED TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
75 m2
Pool View
In-room amenities
2 Twin Beds OR 1 King Bed
807-sq-foot room with pool views
Layout - Bedroom
Relax - Outdoor private hot tub
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch LED TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
75 m2
Pool View
In-room amenities
1 King Bed
1600-sq-foot room with pool views
Relax - Private plunge pool
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch LED TV
Food & Drink - Espresso maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
149 m2
Pool View
In-room amenities
1 King Bed
950-sq-foot room with ocean views
Layout - Bedroom
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
88 m2
Ocean View
In-room amenities
1 King Bed
807-sq-foot room with ocean views
Layout - Bedroom
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch flat-screen TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
75 m2
Ocean View
In-room amenities
1 King Bed
950-sq-foot room with pool views
Layout - Bedroom
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch LED TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
88 m2
Pool View
In-room amenities
1 King Bed
807-sq-foot room with pool views
Layout - Bedroom
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 65-inch LED TV
Food & Drink - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
75 m2
Pool View
In-room amenities
Pets not allowed
Individually-wrapped food options are available for dinner
Property confirms they are implementing guest safety measures
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Guest accommodation is sealed after cleaning
Service animals not allowed
Guests are provided with free hand sanitizer
Staff temperature checks are conducted regularly
Cashless transactions are available
Masks are available to guests
Individually-wrapped food options are available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Staff wears personal protective equipment
Temperature checks are available to guests
Property does not offer onsite COVID-19 testing
Food service has been amended for enhanced safety
Caters to adults only
Property follows sanitization practices of Safe Travels (WTTC - Global)
Property is cleaned with disinfectant
Individually-wrapped food options are available through room service
Social distancing measures are in place
Professional property host/manager
Protective clothing is available to guests
Property confirms they are implementing enhanced cleaning measures
Shield between guests and staff in main contact areas
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
This was a great property to visit. Staffbwas friendly and lots of options for dining.
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This place is really amazing. My wife and I were there for our 25th wedding anniversary. The food was fantastic. The service was excellent. The rooms were very clean each day. The pools were great with swim up bars. My suggestion is to make sure your in the excellence club portion. Some perks there for sure. I will be back to this resort. Look for the Whisper Bar. IYKYK.
Last year, me and my husband stayed at Excellence Oyster Bay in Jamaica for our honeymoon. The property was top notch and the food was indescribable! We just left Excellence Coral in Playa Mujures. The property is still new, and a lot of people not know exists snd I hope it stays that wstb. The property was clean, and not a lot of crowds.
Clean room, great staff, great swim out pools
Everything was good!
So nice, loved it.
Staff were all amazing. Beach had tons of chairs and beautiful white sand. Overall food was good and always something available. The Kitchen Table breakfast was my favorite.
Very nice, quiet property, well lit and felt very safe. If you are looking for loud party vibe this is not the resort for you. The staff was attentive and the amenities were beyond my expectations. Definitely will be back to enjoy a swim up pool.
Absolutely beautiful
Great property and staff. The service was phenomenal the moment you get there and after you leave. A small issue I’m sure that will get fixed are the mosquitos which are everywhere. Overall, great resort, restaurants, and activities.
Great place to vacation.
The swim up pool and the relaxing environment ❣️
The property was disappointing for only being 6 months old. Our room had a large leak from the room above that made us have to change rooms. There were multiple repairs going on around the property and restaurants. The only great experience was the bar Whisper.
Friendly staff
New hotel with top services. Restaurant food excellent and decor so elegant. Planty of pool chairs or beach chairs, no need to fight for it. The hotel more relaxing and quiet. Not a party hotel.all drinks are premium.
Food way better than expected Super service
Great stay!
New
Property was new, clean, and pretty. There were some finishing touches they were still working on. The in room jacuzzi took 3 hours to fill with hot water which was a bummer. Then the hot tub by the pool was broken but two were working that can only be used by people that pay extra to join the club. Swim up pool was nice but no privacy in the water it’s commonly used by everyone in the first floor suites. If you like super relaxed this is the place for you but we could have used a little more excitement besides shows/performances. If you smoke tobacco it is completely frowned upon and only one smoking bench with no shade. If you smoke I would definitely consider a different resort. Not all restaurants are open every day so make sure you figure that out right away so you don’t miss any dining options! Food was fantastic and they do have good quality alcohol!
Great resort
Beach service was slow, the Excellence Club members room service menu was the same as the normal but with different names and/or sauce availability. The bars are to have premium alcohol for members but when asked they don’t have them except for the one Excellence Club Lounge.
Booked a room with 2 double bed's told on check in they don't have them Reassigned a twin room 470 euro for night Promised bottle of wine in room Didn't receive same Breakfast good Tipico nice taco's Spice restaurant food not fresh and Didn't have full menu Over rated
Staff is friendly and helpful. Facilities are amazing. Great resort to relax and disconnect. Your only concern will be in which restaurant are you going to have dinner. Everything is so clean and beautiful. Our only regret was not staying a couple more days… Awesome!
It was the perfect getaway all around
Luxury property where everyone was genuinely so friendly and accommodating. Will definitely be returning and staying in the exact same place.
I had an absolutely wonderful stay at this hotel! From the moment I arrived, the staff went above and beyond to make me feel welcome. The check-in process was smooth and efficient, and I was greeted with genuine warmth and professionalism. The room was spotless, beautifully decorated, and equipped with everything I needed for a comfortable stay. The attention to detail was outstanding from the fresh linens to the thoughtful amenities provided. The service throughout my stay was impeccable. Every request was handled promptly and with a smile, and I truly felt valued as a guest. The housekeeping team did an excellent job each day, and the dining options were top-notch, offering both quality and variety. The hotel itself is in a perfect location, with easy access to nearby attractions, yet still quiet enough to relax and unwind. The atmosphere was both elegant and inviting, making it a perfect choice for both business and leisure travel. I highly recommend this hotel to anyone looking for excellent service, comfort, and a memorable experience. I will definitely be returning!
They need to work on a lot of things.
We enjoyed our stay! It’s a beautiful place and the level of service is top tier. The restaurants are amazing! We give it 4 stars, only because its a bit too quiet for us. I wish the pool and beach were more lively and fun. I also wish the shows could be more unique. I find the night shows a bit lack lustre and typical to other resorts. How many times do we really need to see Michael Jackson? Other than that, its a wonderful place. The entertainment team is awesome, but I think activities need to level up
Our stay was excellent no pun intended. My girlfriend and I went for a regular vacation to try it out and it ended up blowing us away. The property was pristine and the service was beyond incredible. It’s definitely a more quiet resort than others, great for couples. Special shout out to Alan at the pool running activities, and Ivan the hibachi chef along with Stephanou our server. WE WILL BE BACK.
Great food, excellent room
Excellent and wonderful stay!
My trip was amazing
Everything was amazing! Staff, cleanliness, food. 10/10
Beautiful resort with attentive, courteous staff; great WiFi coverage throughout property; varied meal options; nice entertainment options. Great place to chill and relax.
Workers need more training. The property needs to be polished up.
A Dream come true! Breathtaking views and rooms. Can’t wait to return!
Super relaxing and fun
What went well: We did receive a room upgrade with VIP Access. We had three rooms and they were able to do one of them to a swim out. A good portion of the food was fantastic. The property is new, but you can tell some parts of it were built quickly as one of the restaurants had a huge leak the first day we were there due to an unexpected storm. Lots of seating at the pool and beach which was awesome. No stress about waking up early to get a good spot. Majority of the staff is friendly and helpful. Shout-out to Itzel from Kakao, Luis from the Grill, Heydi and Fernando from the beach/pool, Samuel the bellman. What didn't go well: Although we did get an upgrade, I did have to tell them I booked through the VIP Access program to get the ball rolling. Kanpai - We had to split our party of 6 and the only time available was 9:00PM. The fried rice was salty, the steak was overcooked, and the sea bass was undercooked. If I had known this would be probably the least pleasant food at the property, I would have never gone. My experience overall would have been better had I never gone Kanpai at all. Water Sports: The Aquaworld team were a pain to deal with. They were rude and not helpful. They wanted us to pay for the Hobie Boat which is supposed to be free and told us they don't have snorkels. All of these are on the app that say they are free! There was some good and bad. Overall about a 7/10. I don't think I'd return.
Everything about our stay was excellent. We had a two story rooftop ocean view w/pool and jacuzzi suite. The room was cleaned every day and the service of the staff was beyond spectacular. Each restaurant had its own style and the food was great. Any bar we went to for drinks were also good. Definitely a resort I would visit again and next time stay longer than five days.
Amazing, will check out other excellence resorts after the experience we had
The property was not 100 percent opened but was very nice. The restaurants were exceptional but very cold. The servers were extraordinary. The a/c was too strong. The staff could not be more accommodating. The evening entertainment was very enjoyable. There were plenty of covered beach & pool settings.
Beautiful place
Bed was the most comfortable bed i have ever slept on... my only complaint is that i cant buy one in the U.S.
There were many different dining options. They were all amazing but Chez Isabelle and the Lovster House were beyond amazing.
Nice resort but disappointed with the food
Says its an ocean view but in reality it was a pool view which was disappointing. Lovely property
Property was Beautiful, but food needs some work, needs more seasoning and more authenticity most of dishes were seasoned with just salt and pepper and that was disappointing. Overall was a nice resort and friendly staff. They just opened in Feb 2025 so hopefully some of the little things and the food gets fixed for the future
Loved everything about the property.
I thoroughly enjoyed everything. I visited this resort for my 42nd birthday. Such a beautiful resort. The staff was super friendly.The food was amazing.The daily activities were fun ten out of ten most definitely recommend
Great resort!
Food options & service were amazing, everything was very new and clean!
The room was beautiful by far one of the best rooms I’ve stayed in at an All Inclusuve resort! The staff and overall property was excellent! I would highly recommend.
First of all — absolutely beautiful resort! We loved everything about our stay. The staff was incredibly friendly and welcoming, and the food was overall really good. There were a few dishes that could use a bit of improvement, but nothing that took away from the experience. We do wish there was a little more entertainment throughout the day and evening — and it would be great if the karaoke hours were extended (we were just getting into it when it ended!). All in all, 10/10 — highly recommend! We’d definitely come back.
Make sure you get your hydro spa and food was amazing. Went in July seaweed wasn’t that bad. I wouldn’t mind coming back
Everything was fantastic.
The hibachi restaurant was our favorite. The resort is brand very clean and the staff is amazing. We were there celebrating our honeymoon and it was such a nice experience. We also booked dinner on the beach through the hotel and really enjoyed that as well. 10/10 highly recommend if you want a chill vacation. It’s not a party resort but nice if you want to relax.
Amazing stay with my girlfriend.
The staff was amazing...excellent service at all restaurants and pool bars. Antony was our server at the members pool and he EXCEEDED our expectations with incredible service! The personal touch "extras" this resort adds make it like no other. Highly recommend this resort!
We had an amazing time at this property. Traveled at all of the other excellence properties. We feel like they took the best of all properties and put into one a little disappointed with the maintenance issues. Seeing it is a new resort we had a leak in our bathroom ceiling and the shower did not drain. This issue was rectified in a timely manner. We do feel like the entertainment is a little lacking. But, overall a wonderful experience- the staff goes above and beyond to ensure you have a great vacation!
Everything was fabulous. I would like to have more nite life entertainment shows in the theater and music around the pool area. The entertainment staff were awesome. We will visit again.
Absolutely wonderful time at this amazing new resort.
I just came back from a four day trip in july and im an honest traveler…the swim up junior suite is outstanding…the food on this resort i can say is amazing and I’ve stayed at many all inclusive resorts and i know what to expect but this resort in the food category i promise you WILL NOT go hungry!!!! I loved the steak house and the lobster hut…the only con to this place i felt was the beach area was alittle underwhelming when compared to the rest of the property but the staff was great and i didnt have one single issue and state of the art gym on the premise
A new property very clean and helpful staff.
This property is new and it's beautiful. Well kept, great food and friendly staff.
I loved my stay! My partner and I came to enjoy our 1 year anniversary. I loved the grounds, the service, and the room was incredible. The swim up suite was so beautiful and the pool was insanely clean! The club upgrade was accessible at the front desk but sadly we wanted the swim up suite and they didn't have that type of room available for the club upgrade, which brings me to some of the downfalls as the club upgrade did come with dinner options we didn't have access too. Just a bit of feedback: The buffet (The Kitchen Table) was only open for breakfast until 11am. The resort had many dining options but the buffet closing at 11 was a huge disappointment. Most restaurants had wait times for dinner and a variety of them were either closed some days or only open for lunch or dinner other days. After our 2nd day it definitely felt like food for dinner was inaccessible unless you planned ahead. None of the restaurants took reservations except one which meant most spots had at least a 20-30 minute wait which for a hotel this expensive that was a bit underwhelming. I think opening the buffet for at least a few hours for dinner would be insanely helpful for the guests. Lunch options were accessible for sure, it was really just dinner that we struggled with a bit. One night we ordered room service and honestly the food was insanely bad. For a
Amazing experience in super-luxe Hotel. Having dinner in 12, 5 stars restaurants every night. Enjoy trip.
Great property! Excellent service from the moment we arrived to departure.
Amazing Staff, service and property. Thank you
Great staff, cleanliness, and quiet environment. Restaurant availability needs work as there are different schedules everyday. The music in the pool areas needs to be livelier. Only one ATM for the entire resort, which did not work during my entire stay. It was very difficult to get a direct phone number to the resort. The night entertainment is ok, but needs improvement. Pool areas need more shade. The beach and water need to be cleaned of the large amounts of seaweed. Night entertainment should go longer since it is an adults only resort.
This property is top notch! It is super clean, the staff is amazing, the food was delicious and it exceeded our expectations. We have been to 4 other Excellence properties and this one was our absolute favorite. We can’t wait to go back!!!
We had the best time here! Really fun and entertaining. Amazing staff.Food was okay
Wonderful adult trip
This hotel, relatively new and operating at about 50% capacity during our visit, had its pros and cons. On the plus side, finding a seat in the restaurants and lounging at the pool or beach was a breeze. However, the atmosphere was strikingly quiet, almost to the point of boredom. Music seemed scarce, and playing your own tunes was reserved for a select few guests. One afternoon, while enjoying some music at the beach, we were told to lower the volume. I complied but after a brief interaction with an employee, we were asked to turn it off completely ironically, shortly after, a live band began performing nearby. This inconsistency left us frustrated, especially since the staff, while friendly and eager to please, seemed to enforce rules selectively. Entertainment options were minimal, with volleyball being the highlight at the main pool, which was surprisingly empty. We were excited for a cantarito class, but instead of making our drinks, we merely watched a bartender prepare them. Such moments felt underwhelming; I could’ve easily learned from online videos. The silent disco was a standout experience, drawing a crowd that craved entertainment. However, after the evening activities ended around 9:30, the hotel became eerily quiet, with guests huddled in the lobby, where laughter was met with disapproving looks. On the plus side, the food was some of the best I’ve had at a resort, complemented by trendy decor that made for great photos. Overall, we probably wouldn't return
Amazing stay
It’s was so
The brand new resort was beautiful. I wanted my birthday trip to be relaxing and it was beyond relaxing. The staff was very welcoming, the food was GREAT, the drinks were perfect, not to mention our room that was the best part of my trip!!! We booked the two story suite with a private pool. The shower was a bit slippery so be careful. Room service was also top tier. I am already looking into booking another trip at this location!!! LOVED IT!
Clean new resort. Upscale. Food was lacking so was service for the excellence club
They need to clean up the seed weed from the beach.
Most relaxing and peaceful property we have visited. The food was better than any other all inclusive resort! We loved it and will definitely be back!
This is our second stay at the Excellence club, Excellence Punta Cana being the first. This property is built very similarly to the Punta Cana location, which we love, but since it's newer it's even better. The pools, service, food, cleanliness, and activeness are top notch. The only complain I have is the beach access. The drop off is quite steep so where we were laying on the beach you can't actually see the beach, and there were very little waves so you can't hear it either.
Nice
The service was incredible, from the cleanliness to
It was okay, however the floors get real slippery in the suites and we had a incident where my wife fell and busted her lip chin and arm. They hotel people didnt do nothing about it, when we asked they jus said to make a report. The night before there was glass in the pool upstairs she also got a cut , so be careful in the pool and room
First time taking an all inclusive vacation. Would highly recommend this place. Extremely new, restaurants were great to eat at, hospitality was unbelievable and the workers were all respectful and approachable. Will go back.
The restaurant’s were amazing! Great food and such a friendly staff. They honor of their way to make you happy
The property is new. It is beautiful. What I didn't like, is that everything closes early. Restaurants have dress code, premium liquor is for excellence members.
We arrived and didn’t get the room that we reserved. We were actually downgraded and only given a $200 resort credit. After a day of discussions you don’t want to have on vacation we got the room we reserved. The staff was pretty amazing overall. The facilities do not look like a new resort at all. It was obviously a rushed job. Many things didn’t work including the knobs to the tub. Food was 4/5 stars for an all inclusive. We probably will not got back but it was a good experience overall.
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The best main pool area of any adults only resort. The best resort layout as well.
Our stay here was absolutely amazing! The resort was beautiful! Every corner was aesthetic! The property was pristine, staff was cleaning around the clock, food presentation was well done and everything was tasty! A huge shout out to the staff! Everyone was so attentive, passionate about their service and extremely helpful and accommodating. We enjoyed every minute! Thank you Excellence!
Quiet and beautiful facility. Could use softer pillows though. Would recommend and return.
Beautiful resort!! Staff is 5 star awesome!!! We will be back!! ☺️
Cannot wait to be back! Hotel was cleaned and gorgeous all around. Complete luxurious feel. All staff were so kind, welcoming and willing to help in any way.
Overall my wife and I had a good time. All of the restaurants we visited the food was good. The staff could’ve been a bit more friendly, but the resort was beautiful. The scenery and the beach was awesome.
Excellent staff like Houdini (cocktail class), Alexia, Chrsten, Hugo, Eduardo and Mireya at the Aroma Bar. The property was clean and in top shape. Drinks were great, not watered down. Restaurant were awesome especially Milo and Magna (club members only).
I liked the customer service exhibited by all the employees
Our room smelled of sewage.The property was not kept to the same level as Excellence Playa Mujeres.The food however was excellent for an all- inclusive.
This resort is beautiful , clean and the staff are friendly and entertaining for every day, The only I didn’t like the seaweed on the beach . Also I want to shout out the entertainment team Luis and Alexa then waiter Federico, Kenneth, Heidy thank you for all the team .
This property is new, nice structures. Beach is regular with some sargassum. breakfast (for no-club) only the buffet with short staffed cook by orders. Chez Isabelle French rest. was my favorite Milo s is tasting, Kanpai I had Yakiniku: steam egg /rice were hard. The Grill the steak was cold and overcook. Las olas was decent. Lobster house was regular. Jacuzzi at the pools last 2mins for every press. The room was good designed. TV channels are poor for English speakers. Activities are ok. The staff are friendly.
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
8.51/10Property had some finishing touches and ongoing repairs.
Service
9.98/10Staff is friendly, helpful, and service is praised throughout the reviews.
Location
9.52/10Great overall location for relaxation and activities.
Room Quality
7.97/10Issues with room quality mentioned, including a leak and lack of certain amenities.
Amenities
9.5/10Good amenities with enjoyable experiences, though some activities were limited.
Value for Money
8.96/10Some guests felt certain aspects were overrated for the price paid.
Food and Beverage
9.51/10Food was better than expected with excellent quality.
Overall Experience
9.68/10Guests enjoyed their stay with minor complaints, marking it as a great experience.
Private beach access complements the six outdoor pools for sun and sea moments in a tranquil Punta Sam setting.
Stay in upgraded suites with pool or ocean views and private amenities designed for a refined adults-only escape.
Dine across Raices and a selection of bars and lounges, with daily breakfast and entertainment options to enhance your evenings.