Rock House

Un lieu exceptionnel avec un service au top! Merci à Jodson et à Robert !

Son côté privé, le personnel au petit soin, le directeur français très à l’écoute, la plage privé, le confort de nos chambres, le restaurant… difficile de choisir quand on a tout aimé !

RAS

Location And Rooms

Nothing

It was such a delight and a wonderful experience spending five nights at Rock House in April 2026 for my 56th birthday. My husband and I had just spent five nights at South Bank for his birthday at the beginning of April and we decided to come back to the Sister property Rock House for another five nights and oh my goodness Rock House was absolutely splendid. A very beautiful and charming property perched on the Cliff side, amazing views from our room overlooking the sea and a beautiful plunge pool. The cave bar was our relaxation place every evening. We had dinner there every night. The food was top-notch. Very tasty and just very high-quality…. and can I start to talk about the staff? Wow wow wow wow… they were beyond excellent… I basically adopted daughters and nieces on that trip… Rodeline, Sarafina, Cassy, and Natalia were so amazing. I cannot begin to explain how professional and kind and excellent those ladies were!!! The young lads at the pool were also very nice and very professional and I do not remember their names, but the slightly older guy from Haiti was also a blessing to us and our cleaner, Sylvana was the kindest sweetest woman, and then the lady at concierge which I am struggling to remember her name now was so kind to us as well. This was an amazing experience and I highly recommended it to anybody who wants a beautiful, relaxing, joyful, and luxurious vacation. Thank you, Rock House. We will be back very soon and we are going back to the Sister property South Bank in June with two of our children.

A spa would be nice

The property was very pristine.

The privacy and service was very good except Friday evening at Rock House Restaurant where we got the worst service and were completely ignoredl it was out first night there!

See above

Beautiful views all around!

Resort layout & staff Quality of food & beverage

Too short a stay

Restaurant menu options was limited!

Our room was spacious, clean, new, comfortable with a priceless view of the ocean. The resort offers lots of little private areas to sit at and enjoy the view of the ocean or the pool. The restaurants bar had delicious food.

I can’t really think of anything.

The people, the ambiance, the room a lot

None

Perfeita, o tempo, a comida e os funcionários, tudo excelente.. e dão muita atenção aos detalhes.

Very nice people, safe and great area!

Beautiful resort with excellent staff.

Great property!

This boutique hotel was absolutely beautiful! Tranquil beautiful beach view with an amazing staff who are very attentive to the guests. Conveniently located just 10 to 12 mins. From other hotels and shopping 🛍️ not to mention just a 7 min ride to the airport. The General manager made it his business to speak to the guest and the food was delicious. I would recommend the Rock House to all my family and friends.

This resort was INCREDIBLE. We went here for our honeymoon and it was a very romantic experience. Gorgeous location with beautiful views, the pool is so nice, and even the beach area, though small is very secluded and private which is nice compared to the other open beaches in the area. By far the best food we ate our whole trip was at the restaurant at the resort, nothing compared! All around great service, beautiful stay, lots of fun free amenities on the property, paddle boards, pickle ball courts and paddles. Highly recommend for a romantic getaway.

Incredible property! 5 stars hands down. Highly recommend. Woodends, Robert and the entire staff were phenomenal. Very attentive, courteous and just willing to make sure my wife and I were comfortable and satisfied! Thank you again. 😊😊😊

Was wonderful beautiful views very high end dining area needs fans very hot flies mosquitoes not good u need candles to keep bugs out everything else was wonderful

El hotel es precioso, unas vistas unicas que combinadas con la piscina infinita hacen del lugar una verdadera maravilla. La habitacion espaciosa, comoda todo muy prolijo y limpio.

La señal de wi-fi es mala en todas las instalaciones, es intermitente lo que hace dificultoso para los que trabajamos online. El servicio de comidas es de regular a malo, platos chicos, todo sale a destiempo y la actitud del personal deja mucho que desear.

Stuff was amazing. The rock house is absolutely beautiful!!

Absolutely incredible. No words to describe the service we received! Our family will definitely be back. Beautiful hotel, great service, amazing views, amazing food, great vibes and the kindest staff.

Very quiet and relaxing and the staff is absolutely amazing!!!

Beautiful property

Just came back from our honeymoon and we loved it. It was worth the splurge. The location is private so it's perfect for couples and honeymooners who want some peace and quiet. The beach is beautiful there, food is really good, and the staff are very nice and helpful. I was debating between staying here or Seven Stars and was worried about being far from the main resort strip. But I'm really glad that we chose to stay at Rock House instead. With that being said just make sure you take money for transportation if you want to ever head out to eat somewhere else or go to Grace Bay beach :)

Very nice views, away from resort noise. Super private and security is always guarding the entrances. Awesome parking spots for rental cards

This place was so peaceful and beautiful the staff was so amazing and accommodating. Definitely at 10/10 not to mention every place we went to was a 10 minute cab ride.

Amazing hotel! Ty from the pool was the best

Food is great and the staff as well

The beach is really small and it doesn’t let you enjoy the sea

Amazing experience great staff and lodges great food

Rockhouse is definitely an amazing property to stay at in Turks and Caicos. The rooms are beautiful, the dining options and food are great and the customer service is top tier! It's a nice getaway spot.

Beautiful resort! The Rock House mastered the blend of natural beauty and modern architecture. I can’t wait to return.

If you’re debating this property for your Turks stay…don’t!! Book it now! Rock House is amazing and beautiful, it felt like we microdosed an Italian summer but with everything Turks has to offer. The restaurant Vita is expensive and doesn’t offer a wide variety of food options however the free breakfast on our stay is great. It is a quiet, lux getaway tucked away but still close enough to all the places you wanna hit. The staff is so sweet and accommodating, they felt like our friends. Front desk hooks you up with any activities you wanna do too, very convenient. Love you Rock House

Amazing place to disconnect and relax!

Quiet property, attentive staff, clean property, delicious breakfast

I celebrated my 32nd birthday at the Rockhouse resort and it was amazing. Everything about the rockhouse feels intentional, it's not just a resort, it is an experience. Definitely worth it and would recommend to others! The only issue we had was the dining options at night. We really wanted lobster pizza, however it was not in season (obviously, not their fault). However, we felt that the restaurant on site had limited options.

The property, room, views, infinity pool & beach are phenomenal. The hotel offers free water activities. The staff were very attentive & amazing. The room was very spacious & clean. the hotel. They only have 1 restaurant (Vita) & 1 lounge area (Cave Bar) which is unfortunate considering how large the hotel is. The menu options are not the greatest, the prices are extremely expensive, the cave bar offers the same food choices which sucks. Breakfast is complimentary which helps but after that you’re spending at least $100-$150 on lunch & dinner. We made reservations to have dinner at Vita for our last night and $250 later. A tiramisu was $19!! They only give 1 can of water pp per day. The only place to get a “snack” is at the guest experience store which closes at 5pm and only had Doritos, Pringles and trail mix. The nearest grocery store was about 15-20 min away. Transportation is also very expensive. They charge person even if you’re in a party of 2. So like $17-$20 pp to get to and from (within a short radius ofc). The hotel will send you an email re transportation. DO NOT be fooled, they DO NOT offer taxi service. When you land, ask the srvc ppl for a shared taxi which is $12pp. They sent us a black car & the hotel charge me $90! So check your final bill.

Beautiful property. Will come back

I booked this hotel through Expedia at the listed rate, but upon arrival, I was charged an additional $900 “in case we order food at the bar” plus another $150 per person per night in extra fees. None of these charges were mentioned in the booking agreement or on the Expedia listing. When I told the staff this wasn’t in the agreement, they admitted, “I know, we tell people when they get here.” This is completely unacceptable and very inconvenient. They would not even let us into our room until we paid the extra $1,350. While the facilities were okay, this lack of transparency and surprise billing made for a very disappointing experience. Travelers deserve to know the full cost before booking — not be surprised with hidden fees upon arrival.

The views, private beach, dock, and infinity pool are incredible. The food at Vita and pool-side is amazing. The service is the BEST we have experienced. The beds are super comfortable and luxurious, and the shower is phenomenal too.

This property is for those who want seclusion and privacy. No long lines or chaos just tranquil beauty. It was always calm. The service was amazing! The property itself is breathtaking. Convenient short walk to beach, no fighting over an umbrella or table. Towel and food and drink service on the beach is prompt. Complimentary kayaks and glass bottom boats. Get the villa with a pool overlooking ocean….Totally worth it. Not a single complaint. We have traveled all over the Caribbean and seen nothing as beautiful as this destination in Turks and Caicos.

communication isn’t good. We reserved dinner and then rushed to order, room was dirty and communication was bad.

Loved the ambiance but wished there were more dining options. The views are incredible!

Make a reservation if you’re trying to eat on site for dinner. Everyone is so friendly and kind. The location itself… breathtaking. The views leave you speechless. It’s the place to stay when in TCI I don’t see myself staying anywhere else when I go back.

What a great experience. Would recommend anyone to stay.

Beautiful property and staff , but can use a cafe and more amenities

The overall stay at the Rockhouse was amazing! From the private transfer from/to airport, to the dining options on the property, to our room, to all the amenities on the property everything was amazing!!! 100/100! The only annoying part was there’s no store on the property, so if you ever need a juice, water, or snacks after the restaurant closes, it’s pretty hard. The hotel was very accommodating providing water after hours! Other than that, everything was phenomenal and definitely will be staying here every-time I’m in Turks!!

My stay at Rock House was amazing! Everything was perfect!!

We had a warm welcome with a nice ocean front view room ! All the staff was really nice and enthusiastic! We had a really great time . Amazing views and amenities. The breakfast can be improved ! ;) restaurant by the pool and vita was delicious !!

The Rock House was phenomenal. Amazing staff, location, food, views, everything. My wife and I couldn’t believe how amazing everything was and we had to pinch ourselves waking up to that incredible view each morning. We will absolutely be back!

So glad my boyfriend and I decided to stay here for my 30th birthday. Such a beautiful, clean, peaceful property. The food was fresh and amazing, the staff is very friendly and the service was amazing. Will definitely return in the future.

Staff were friendly and nice! Manager always asked if we were enjoying ourselves and need anything! Great staff!

was very charming and intimate, unlike many of the larger resort properties, this had boutique vibes. the rooms were very very nice, the bar and restaurant were lovely and the staff was great.

N/A

The concept of this place is so amazing. You directly connected to nature but in a super luxurious way. so calm that you can hear your soul think lol. I will definitely recommend this place for anyone out there trying to buy peace. Note.... its not an all inclusive hotel!!!

Ya'll doing great just keep it up

Unreal! So nice , quiet and clean

The staff were very friendly and extremely attentive to the guests, Took the time to know all of us by name - Shout out to Ron and Ty! Amazing breakfast and dinner! Service was stunningly amazing. Small private beach but plenty of room for the hotel guests and the pool waa also excellent. Definitely on my list to return

N/a

Perfect stay

It was a wonderful way to bring in my 40th birthday. Staff was lovely!

Having to call for a golf cart and them not being readily available at such a hilly resort. Also, the taxi experience as I often felt that they were annoyed by waiting for us to get there and were over priced for short distances.

Loved the atmosphere during my honeymoon with my wife.

Amazing, amazing property! The rooms are incredible. The views are incredible, the property is incredible and the food is top-notch!! Definitely a must do experience. It’s a very relaxing chill hotel. Breakfast is included in your stay and it’s amazing! So many activities on the beach for you to do and it’s just a very lovely hotel will definitely be staying there again!

I absolutely loved this hotel. as a solo traveler i stayed at this property for 3 nights and everything was perfect. the private beach, the food at vita, their outstanding customer service, the views,... i highly recommend if you are looking to chill and relax with less crowds.

The island and views are amazing

Went for my birthday and it was the perfect place. Beautiful all around, picture worthy, staff amazing. The housekeeper amazing. Overall loved everything.

The property was fantastic. We will be going back.

Awesome!! One word !!

It was amazing.

The front desk was by far the best experience I’ve had in a hotel in a long time

Absolutely beautiful property with an amazing staff.

Awesome stay. Loved the Mediterranean feel. Small issue was resolved by staff immediately.

Stunning location. Friendly staff. Relaxed and tranquil. Feels like you’re in Capri.

Beautiful resort. Super clean.

The Rock House failed me. Although it was nice it did not meet my expectations. Let me start off by staying the staff was wonderful at the pool, beach and Vita's. My issues started the day I arrived, I wasn't offered a welcome drink until I mentioned I was comparing them to the West Bay Club we stayed there back in 2023. Nothing special for my birthday although they requested to know if we were there to celebrate anything. We did arrived early but room wasn't ready until 3:00pm. We noticed the room was hot but was told the AC would kick in. I informed the housekeeper the room was still 80 degrees. Although the room was nice along with an amazing view it was still 80 degrees. The maintenance guy came stated he would come back this was around 8:00pm, he never came back. No one ever came back, bad service this room was over 1K a night. I called the front desk again around 10:00pm no one showed up. The heat put us to sleep we woke up at 1:00am wet from the sweat. I called the front desk again the gentleman that answered the phone wanted to get us out of our misery so he offered to switch our room at 1:30am. Why wasn't this offered prior. The room switch was a nightmare because it was only for that night and no one knew what to do when we woke up which delayed my birthday plans. Marley called with a solution but the manager switch it so frustrating. They gave us a 500.00 credit but I could've done without it I just wanted what I paid for. Probably will never go back.

This hotel is ABSOLUTELY gorgeous - breathtaking views and an amazing infinity pool. The rooms were beautiful and comfortable. We loved that breakfast was included and they were generous with portions. As far as service, I need to give Joan and Francesca a HUGE shoutout. They were so amazing, accommodating, solutions oriented and went out of their way to make sure we were taken care of. At the pool, both Ty and Jeff were so helpful and great. Outside of that, this hotel has a lot of work to do service wise. For the price, location and ambiance, we expected 10/10 service. I don’t think the issue is the actual people themselves - I think there is a leadership issue. The restaurant and pool service were super slow. We ended up walking with our luggage twice because the bellman didn’t come. Room service took 1.5 hours for a salad. Twice they ran out of Diet Coke. I also was able to meet the GM - I had some questions about the music by the pool - he went on a long diatribe about how they purposely don’t “play Mary j Blige or serve conch on their menu” because that’s not the vibe they are going for. He was very pretentious and stuffy - my advice to him would be to 1) listen to feedback from your guests, 2) embrace the incredible culture of Turks and 3) take better care of your staff. So - all in all, 4/5 stars because we LOVED the hotel itself. With better leadership and an open mind to listen to feedback from guests, service will improve, and this will be the best hotel in Turks.

It was a unique property with a beautiful pool and the staff was very attentive and friendly. Staff was 10/10. The room was good. Not over the top. We like how there was floor rather than carpet however the floor could have been cleaner. If you wore a pair of white socks they would end up very dirty. Wear the complimentary flip flops! Grace Bay was a $30 cab ride. We went to DelMar at The Strand which was very nice. Overall it was a great vacation.

March 2025, The Rock House was so amazing! We didn’t want to leave! Our Oceanfront two bedroom was so wonderful! The staff and amenities were so awesome! We had our own small infinity pool on our patio! It was so relaxing and private! Loved the experience of Turks and Caicos and will definitely be back! Amazing hotel!

We loved our ocean front view with small pool in our deck area!!

Have stayed at Grace Bay in the past and much prefer Rock House location with being closer to the airport and more private. And although beach area smaller it was never overcrowded and plenty of room at both pool and beach for entire family. Plunge pool also well worth the spurge and overall great experience at Rock House and we will be back again!

It was a perfect place to relax, though we experienced mosquito bites on our first night. On our 3rd day, it rained a little, and the strong winds caused us to lose power. For a 5-star hotel, no generator? The staff is very friendly, and I hope they get the proper compensation & do not rely on customer tips. Lastly, I wonder if they are understaffed bec I have to call the desk several times before I get what we need, except when I asked someone to fix our TV, and no one ever came.

Absolutely gorgeous resort, loved the breakfast and everyone who works there is beyond friendly!

Fantastic lux property, with a friendly staff that make the stay accommodating and uber relaxing.

Without hesitation, ALL the staff members were amazing! There is fun shopping and restaurants all within 10-15 minutes!

All the above

The Rock House is a stunning and exclusive vacation property. That has stunning views of the Atlantic with crystal clear water with a limited beach front. Interior furnishings are not up to a 5 star level and the Bed Mattress was atrocious. Do not know the make but it felt as if it was a covered box spring with a plastic mattress cover. It crunched and crack with every move. A real plus was the kitchenette with a small Sub Zero Frig, Miele cooktop & Bosch Dishwasher. A small laundry room had a front-loading washer and dryer. The food in Vita and Cave Bar was soooo good we never went out to another restaurant even when we had our own car. Kudos to the Cave Bar staff....what great service. My biggest complaint is with the Housekeeping Department. They do not respond to requests in a timely manner. A simple request to make up our room while we were at breakfast ended up being completed at 3 PM in the afternoon. A second request had a better response time but still very late in the afternoon. Turn down service was inconsistent. Some days you got all towels for the next morning other times you were shorted some and nothing was touched on the patio lounge chairs. They keep saying that everything is on ISLAND TIME. Sometimes I think is a poor excuse for customer service. Not sure I would ever comeback when I believe there are better properties and resorts offering a truly 5-star experience in Mexico.

Everything was wonderful, clean, quiet, tranquil, and receptive. The rooms were nice and modern. The views were great. The weather was windier than expected which impacted available activities but amenities and experience were great.

The wifi went out the last few days which just stunk a little bit. Otherwise it was great. The complimentary breakfast was a nice add.

Everything is perfect except the food from the hotel restaurant isn't good.

The property was beautiful. The service was top notch! Area was not really walkable and it’s lovstaway from the other resorts but if you are going for quiet and relaxation it’s great! The food was delicious as well

The Rock House was one of our favorite parts of our trip. The views and beach were beautiful. The food was amazing. Staff made us feel so welcome. We would go on an excursion for the afternoon but I could not wait to get back to the Rock and sit in our private pool. Unbelievable experience!

What an amazing resort - staff room hospitality were top notch!

Highly recommend

The in room phone issue was not working and the WiFi is not strong

Awesome, unique, great time!

Very peaceful and quiet. Staff was friendly and helpful. While breakfast was good, one thing that could improve is the quality of food. Dishes lacked flavor and had seasoning that did not compliment the main ingredient. Improving this would immensely help as guests are more likely to stay and eat at the property.

Most amazing place. Small, very high end and the staff was superb