Citadines Marina Halong

Alles was compleet, goed eten en vriendelijk personeel

Eerste nacht werkte de airco niet

all especially the food is amazing

i was allowed to make timelapse of sunrise floor 30 swimming pool 5am, 1hr prior the standard opening time. Thanks for that. I sent ms Lan Tran a video (over zalo) made at the pool floor 30 of the potential the pool has making use of the hardware of the hotel already has... Imagine "Love in Portofino" plays through the sound system after you turned off the deaf making fan (as the technician did for me upon my request). When you have a group of Belgians play "Ne me quitte pas" from Jacques Brel. KYC ...

Time for check in is 3pm (quite late), and check out at 11 (too early) compare to other Hotel in Vietnam.

The breakfast was excellent, with a great variety of options. The dining area was also very nice and was constantly kept clean and well maintained.

Unfortunately, there was a noticeable and unpleasant musty smell in the hallway on our floor and, to a lesser extent, inside our room. It seemed that there might be a humidity or dampness issue in the property, which unfortunately had a negative impact on our experience and affected our stay.

Sạch sẽ, có siêu thị dưới tầng 1

The views are absolutely breathtaking from our 2 bedroom apparment 19th floor. Staff all very friendly & efficient. We made use of free bikes to explore the beach area. The use of a washing machine is real plus.

Some of the walls have been drawn on. The outside lounger badly stained. A musty smell in cupboards

Bữa sáng ngon, chất lương, tuy các món chưa nhiều.

Gần biển

Hơi đơn điệu không nhiều tiện ích ăn sáng phải mua thêm

The apartment and in particular the balcony facing the ocean was fantastic. Spacious and a nice place to be. Vast breakfast spread and good restaurant on the ground floor.

Very loud with children so we didn’t use the swimming pools because they were too noisy. Near lots of construction so loud on the balcony but the doors blocked out the noise well.

View biển

Vì bên cạnh có công trường hoạt động nên ồn! Vệ sinh phòng chưa kĩ lắm! Căn phòng vẫn có cảm giác ẩm thấp mùi ẩm không có mùi thơm. Cửa kính ban công không được vệ sinh còn đọng vết mưa bụi bẩn trên kính, sàn nhà vệ sinh vẫn còn tóc

The reception team was outstanding. Professional, friendly, and always willing to help with a smile. They made the check-in and check-out process smooth and provided excellent service throughout my stay. Thank you to the entire team for your warm hospitality. I highly recommend this hotel and will definitely come back.

The location and decoration was good. Staff was friendly and helpful

The floor is wet all the time I think it was because of air con mode.

Có hồ bơi

Ti vi không mở được

Nhân viên Trisha - Thu Thảo phục vụ rất tận tâm

Xunh quanh đang xây dựng nên khá ồn

Nhân viên phục vụ rất tận tình (NV tên Trisha - Thu Thảo)

Xunh quanh đang xây dựng nên hơi ồn ào

Jeg havde forventet en værelse med en bedre altan (større). men jeg tror bare vi var blevet flyttet til at værelse der ikke lå direkte ud til en byggeplads.

That was a nice stay, clean and tidy room, great breakfast

Small rooms, you can hear the construction work nearby, water in pool really cold

Superbe établissement

Nous sommes tombés sur la fête nationale du Vietnam Le personnel était débordé et pas tellement à notre écoute Les grues gigantesques en vue de notre fenêtre et le bruit des grues …

The hotel was very suitable and comfortable. Convenient location and friendly staff.

No

קרוב למרכז צוות טוב. נקי ארוחת בוקר טובה מאוד

The property had a good view of the bay. Great breakfast.

The Beds were ROCK HARD. Like I may as well have been sleeping on a bed of bricks or the floor. It was the hardest bed I’ve ever slept on in my 45 years of living. The noise from the construction next to the hotel is loud. The construction sound goes all night and all day. The rooms are not soundproof. People should be aware it’s a completely non smoking hotel. No smoking on balconies or near pool area or open areas. The bathrooms were very dimly lit.

Chambre

Le personnel ADORABLE !!!! 🥰 Les prestations proposées étaient à la hauteur. Chambre très confortable. La piscine top !!!!

Quel dommage les travaux jour et nuit sans s'arrêter.

Nice vibes.. Was there for a night. It was awesome.

We had an amazing room with a view and balcony over the city, was so nice to be able to sleep with a nice breeze after being in hotter places in Vietnam. Was great having a laundry we could also use. Restaurant also had amazing selection of food.

Vị trí đẹp, cũng khá gần biển, di chuyển tiện lợi, có bãi đậu xe free nhưng trên booking đang chia làm 2, phòng có free bãi đậu xe 1 giá, ko có chỗ đậu xe 1 giá khác

Khách sạn 5 sao nhưng tiện ích ko đủ để 5 sao. Có thể là do đời đầu là 5 sao nhưng so với thời đại bg chỉ tương đương 3 sao. Phù hợp với gia đình có con nhỏ muốn nấu ăn tại phòng, có đủ tiện nghi, bếp nồi bát đũa tủ lạnh to. Phòng tắm chỉ có dầu gội, sữa tắm, nước rửa tay, 2 bàn chải, 1 túi tóc khi tắm. Thường thì ksan 5 sao sẽ có dao cạo, bông tai, bông tẩy trang và 1 vài dụng cụ cá nhân khác. Mình ở melia, Vin cũng là 5 sao, có đầy đủ tất cả nên mình chủ quan ko mang những thứ đó. Đến nơi mới tá hoả. Đồng ý với việc là đồ cá nhân tự chuẩn bị nhưng ksan 5 sao chỉ có đồ dùng giống như homestay vậy. Khá thất vọng. Đèn trong nhà vệ sinh tối, màu vàng, chỉ có 2 bóng nhỏ mini, làm gì cũng lờ mờ. Chắc do mình thích sáng, mọi thứ phải sáng rực mới chịu được. Do quan điểm mỗi người khác nhau ạ. Đây là cảm nhận của mình.

From the very moment I walked into the Citadines marina, I received excellent service. The rooms were great, the views were lovely. The service from all staff from Reception to dining staff and hotel maids was first rate. I feel I must offer my sincere thanks to a lady on reception called “Rachel” this lady was absolutely outstanding, her knowledge, her personality, her ability to get things done was first rate. The ASR chain are lucky to have such a dedicated member of staff. She is a valuable asset to this organisation, and not only are they lucky to have her working for them. She is also a fantastic ambassador for this great hotel group.

Everything was perfect.

Staff was always accommodating

Construction 24/7 next to building

하롱베이 투어하기에 적당한 위치에 있고 호텔 시설이 깨끗하게 관리되어 있습니다. 그리고 조식에 많은 메뉴와 맛이 있습니다.

특별히 불편한 점은 없습니다.

restaurant is nice with good food 😋

location a bit far from town center

The facilities were good with two swimming pools. Breakfast was really nice. We got a free upgrade because of the construction noise.

The location isn’t great. It’s surrounded by a construction site. The service is quite slow and they let us down on a couple of things - like a boat trip and taxi service.

The waiters are incredibly kind and helpful. Before our stay, the hotel assisted us with the transfer and helped us organize our programs. :)

We are extremely disappointed with our stay. Nobody informed us that hundreds of children would be arriving. In a 5-star hotel, this kind of information should have been clearly communicated. We are extremely disappointed that we have still not received any response to our previous message (see below). This lack of communication is unacceptable from a 5-star hotel. Now, to make things worse, there is a loud techno party next to our room, and nobody warned us about this either. This is absolutely not a relaxing environment .

Phòng ngủ quá bé, không có gương trong phòng, ban công rộng nhưng nhìn ra khu công trường đang xây dựng:(

Greate breakfast, huge variety, Very friendly staff, especially Trisha at the reception. Full Equipment of the units including washing machine.

Noise from the construction site, also during night. Fortunately we could change our room to one with less noise.

O hotel e simplesmente incrível, cama confortável e espaçoso. A academia é incrível. Duas piscinas e com restaurantes incríveis! Melhor escolha da nossa viagem!

Citadine properties are well thought out and all follow a similar blueprint so everything you need is on hand and everything feels familiar. The rooms are large, comfortable, well equipped and great value for money staff, happily and efficiently deal with inquiries shout out to Trisha at this property who has gone the extra mile for me very helpful indeed thx Trisha

There are two lidt banks which serve different parts of the building, but this is not clearly signed

Excellent hotel Excellent service Excellent location

Paper Napkins have to be changed to cloth Napkins Coffee has to be improved to a better quality.

Excellent hotel Excellent service Very good location

Napkins were paper made NOT cloth napkins Coffee needs improvement

The hotel facilities and buffet breakfast was exceptional

The bed was to firm

Sehr modernes, großes Zimmer und neu. Toller Ausblick über die Bucht, tolles Buffet zum Frühstück. Billiard und Fahrräder gratis.

Personal konnte nicht so gut Englisch, Bad relativ dunkel. Kein Spa. Große Baustelle vor dem Hotel mit Läem bis 24 Uhr

The roof top terrace

The 🪳 in the room and all drawers and cupboards. The aircon didn't work. Moved rooms but was no better. Staff not communicating any of this to management. Had to let management know myself then got offered a "bigger, better room" on day we were leaving.

The pool facilities and the hotel gym were both rather small. The pool was small and mostly occupied by children. The gym equipment was mostly unusable

View

beautiful luxury hotel

little bit noisy due to 24 hours construction works

Everything was clean and tidy. Rooms have kitchen and cooking facilities with cooking items, close to shops and restaurants. Breakfast buffet was excellent.

Nothing

Loved the bay view, large jugs of drinking water in room, shower pressure was fantastic, comfy firm beds and bedding, and the kitchenettes made things so convenient for a long stay (2 weeks total). Great gym and the indoor pool was awesome to have for swimming when the weather was windy and cold. Also enjoyed the free bikes for exploring the area!

The cupboards had a bit of a mild mildewy smell (probably built up due to the general humidity of the area), and the dusting of the rooms could have been better. Location gives a great view and peacefulness but is a bit far from good grocery stores and more lively parts of Ha Long.

Les vues,la plage

Les travaux mais ca passe

Stunning hotel with great views of the marina. Hotel room was clean and tidy with all amenities for cooking. Staff were extremely helpful and friendly. Breakfast was a good selection and reasonably priced.

Nothing

Een fijn hotel met een prima ontbijt, wel wat afgelegen. De werkzaamheden naast het hotel zorgden voor wat overlast aangezien deze elke dag van heel vroeg tot heel laat door gaan.

We hadden eerst een kamer waar we in het bad moesten douchen. Gelukkig konden we na 1 nacht naar een andere kamer met een seperate douche, Hier waren wel behoorlijke kosten aan verbonden.

Really nice place great value

Burgers are not up to standards

Overall, it was a pleasant and excellent experience.

Mới, sạch sẽ, đẹp

Nhân viên kém, lễ tân không niềm nở, phục vụ bàn dọn đồ mà không nói câu nào, nơi khác là xin phép

קודם כול המקום נראה מדהים, ממוקם סמוך לחוף ויש ממנו נוף נהדר. לאחר מכן המתקנים שלו ברמה גבוהה וניכר שחשוב להם השירות וישנה תודעת שירות גבוהה שמורגשת מהשנייה שבה ירדתי מהמונית והגיע עובד המלון לעזור לי עם הדברים עד הרגע שהוביל אותי לחדרי ועזר לי עם הדברים. במהלך השהות שלי במלון היו לי מספר שאלות בנוגע למסעדות-מאכלים עזרה בתפעול של החדר וכמה נוספות איתן עובדי הקבלה עזרו לי בחיוך ובכול דבר, במיוחדת עובדת בשם Jasmine שחייכה עזרה וגרמה לי להרגיש בנוח לשאול הכול. לקראת סיום שהותי במלון החלטתי שאני רוצה להאריך בלילה נוסף ו Jasmine עזרה לי בשינוי החדר שעשיתי(הזמנתי שנית מבוקינג ולא אותו חדר) הקדימה לי את הצאק אין שלא אחכה וגם דאגה לשאול לגבי הקומה בה אני מעוניין להיות ואפילו אם אני חפץ בנוף לים. חוויה נהדרת ואשמח לחזור לשם שוב!

הכול היה מושלם

Todo, en especial el personal, Key muy amable nos ayudó en todo! La zona Preciosa y las vistas aún más