Hotel Casa Arum

Great staff, comfortable rooms.

La vista de la terraza y el desayuno

Dejé olvidadas dos pertenencias en el clóset de la habitación y me cuminique unas horas después el mismo día y negaron haberlas encontrado. La respuesta fue negativa, grosera y dudando de mi reclamo.

Bonito

El hotel es bonito, pero el servicio dejó mucho que desear. Mi novia olvidó unos zapatos y recuperarlos fue un caos: no se hicieron responsables, me mandaron con terceros y nadie daba seguimiento. Para un lugar que se dice “boutique”, la gestión fue sorprendentemente mala. No volvería.

Habitaciones amplias y bien equipadas. Muy buena atención por parte de todos los integrantes del staff

Lamentablemente la ubicación no es la óptima, dado que está en plena calle principal pasan muchísimos buses y motocicletas que generan un nivel de ruido poco agradable.

Jesus went out of his way to accomodate us. The entire staff was friendly and sweet

Everything was excellent. Will definately come back and stay here. Will recommend to family and friends. Great atmosphere. The breakfast was also very good

La decoración está increíble

Sin estacionamiento

Personal súper amable, ubicación conveniente y la habitación muy cómoda. El baño muy espacioso…, pero no tuvimos agua caliente. Es por eso lo de las 4 estrellas. El desayuno también estuvo excelente.

Habitación muy limpia y personal muy amable

Todo en general

Accesibilidad

Bonito, limpio, nuevo, desayuno incluido muy rico, personal amable, sin estacionamiento

The check-in process was smooth and welcoming. The front desk clerk stood out with exceptional hospitality, offering helpful suggestions for nearby vegan-friendly restaurants to accommodate my wife’s dietary preferences—a much-appreciated gesture. Our room was clean, tastefully renovated, and thoughtfully decorated, which made our stay quite comfortable. However, the complimentary breakfast left a lot to be desired. It’s served on the rooftop, which unfortunately felt neglected—the floors hadn’t been swept and everything looked dusty. The service during breakfast was poor, and the chilaquiles I ordered were overwhelmingly large and sadly inedible due to their taste. It’s disappointing that such a potentially charming rooftop experience fell short of basic cleanliness and quality standards.

Esta muy bonita la casa blanca

Estuvo muy bien la estancia.

The room was gorgeous! I took the best bath of my life in that tub on our terrace, the stars were shining. The bed was comfortable and the room was spacious. Staff were helpful too.

We had big luggage so lack of elevator but that was okay haha

Todo excelente

I just want to say I had a very lovely time; the staff and the place were excellent, very polite and very respectful. From the moment I arrived, I was greeted with warm smiles and genuine hospitality that made me feel right at home. The ambiance was inviting, with tasteful decor that added to the overall experience. Each meal was a delight, beautifully presented and bursting with flavor, showcasing the chef's talent. I truly appreciated the attention to detail, which made my visit memorable and enjoyable.

We were at Casa Arum for a week and we had a great time. Starting with the incredible staff, always smiling and proactive. Starting your morning with a delicious included Breakfast (Pepe and Luis with the kitchen team made the difference) on the rooftop was a bless. The room was perfect and with a short walk, we were in SMA Centro. Lots of good restaurants arrond. For us, it’s a 5⭐️!

Un lugar muy bonito , céntrico muy a gusto. La atención es excelente

Staff was very friendly. Our check in was very easy and they let us check in earlier than check in time. It’s a very small quiet Hotel. The only thing that it did not have was a blow dryer and iron and ironing board. Also they do offer free breakfast but we were offered the same breakfast 2 days in a row. So we went elsewhere for breakfast out second day stay. But otherwise everything else checked out great.

The property and the room were very nice. The rooftop was incredible with breath taking views. The staff were super friendly and helpful. Great location, walkable to downtown and across the street from the hotel there was a public bus stop. Suggestions: the room was lacking a full sized body mirror. The bathroom was nice and big but was lacking storage. I would definitely stay there again

Es una propiedad muy pequeña, con un diseño que pretende ser de lujo pero de mal gusto, una distribución de la habitación muy rara, el colchón rechinaba, la calle con mucho tráfico durante el dia, no tiene estacionamiento, muy caro para lo que es. Lo único destacable la amabilidad de todo su personal, felicidades por ello.

Excelent service over all. Place was clean and breakfast at the terrace was amazing. Everyone at the front desk was friendly. When we asked for guidance, they truly gave us great advise. We had a great time and enjoyed everything thus great city has to offer. Will for sure come back

Location and price

No pool

La habitación y el baño son muy amplios. Todo el personal muy amable, nos dieron muy buenos tips para ir caminando al centro porque no está tan cerca. El hotel y sus instalaciones están en excelentes condiciones. El desayuno delicioso

Outstanding customer service luxurious accommodation and great location.

Really enjoyed my stay. The room was nicely appointed and comfortable and met all my needs. The roof deck had amazing views of the sunset and the city below, and we were so lucky to be served a wonderful breakfast there by the friendly and attentive team each morning.

We rented the whole place out for a group of 8 for a business retreat. They did private breakfast service for us on the roof- amazing food and service. Every room has its charm. My friend got the presidential suite with the bathtub on a terrace, and let me take a soak. It’s a beautiful, chill place with nice owners. I’d definitely come here again!

Excelente servicio y una vista desde la terraza maravillosa

- we stayed in the presidential suite, beautiful spacious room with a wonderful balcony with a bathtub - staff was friendly and helpful - beautiful views and wonderful rooftop terrace

The property is located a bit outside of town a 10-15 minute uphill walk/hike. We are young and very athletic, it was fine for us, but I can see how that walk uphill can be a struggle for some people. So either be ready to get taxis or prepare for a steep uphill walk.

Great Location, the rooftop had an amazing view of San Miguel de Allende. Breakfast was delicious!!

Amazing breakfast and service !!

No elevators

The location, the bathtub on the terrace and the tomato carpaccio at the lobby bar. Alejandro from reception was very very kind and welcoming.

In the morning there was a horrible sewer smell it was absolutely disgusting. No wonder they had so many glades in the room. The mattress was terribly old, every time you turned around it was squicky. When we had already checked out the hotel sent me a WhatsApp saying that they were going to charge us for a glass that we had not broke, when I replied that we didn’t break the glass they got very rude borderline insulting.

Habitacion amplia y comoda, desayuno incluido muy bueno

This is such a Gem ! The service from the moment you enter to checkout is excellent. They attend to your every need, helped getting us transportation to a wedding venue. Insured we were comfortable in our room., which was beautiful and kept super clean. The lady up at the rooftop breakfast Miriam was very kind and a very great cook. Husband felt safe taking local bus to explore the “ Mercado “ , excited to find several.Town is cobble stone and hills up and down walking can be difficult if not in shape . Ubers cheap and local bus super cheap and frequent.

This hotel was great. The rooms are very nice, the rooftop view is beautiful, and breakfast was delicious every day. The staff was super helpful, and very friendly. We took Uber to get around - it was super cheap. I would absolutely stay here again.

i love it

Casa Arun is a lovely boutique hotel with exceptional customer service. Alejandro kindly assisted us with our heavy luggage at the end of the day, making our stay even more enjoyable. Miriam prepared a delicious breakfast featuring fresh orange juice, coffee, fruits, and yogurt. We had a wide selection to choose from on a detailed menu, and everything was delightful I also have to thank Brenda and the other girls in reception for assisting us in the last minutes before we left the hotel. There were four of us, and our rooms were clean, beautifully decorated, and very comfortable. Thank you Casa Arum!!!

Not a complaint, but be aware that there is no elevator and if you are traveling with senior people it can be a little challenging. Also the hotel is not downtown but there are Ubers and bus transportation that stops infront of the hotel.

Casa Arun is a lovely boutique hotel with exceptional customer service. Alejandro kindly assisted us with our heavy luggage at the end of the day, making our stay even more enjoyable. Miriam prepared a delicious breakfast featuring fresh orange juice, coffee, fruits, and yogurt. We had a wide selection to choose from on a detailed menu, and everything was delightful I also have to thank Brenda and the other girls in reception for assisting us in the last minutes before we left the hotel. There were four of us, and our rooms were clean, beautifully decorated, and very comfortable. Thank you Casa Arum!!!

Everything was on point, the comfortable beds, the cleaning, the biggest bathroom I ever had in my life, L'Occitane cosmetics, beauty toiletry, beauty lighted mirror for makeup, huge TV with all the streaming apps, the huge shower, the 2 ambi purs for the home fragrances, the rooftop, the cocktails, the cooked food by Miriam, the presentation of Alejandro. I could easily say that it had it all.

Everything was perfect.

Buena ubicación, excelente servicio, la comida muy rica .

El servicio es extraordinario, son muy atentos y Cuidan cada detalle. Me encantó!! Seguro regresaremos

Wonderful hotel. Very comfortable, stylish room with a fantastic bathroom. The staff were so very helpful. Up in hills but easy access to the center. A fantastic location to take sunset photos. I would have no problem staying there again.

N/A

The room was excellent, we stayed in the Superior King Suite with Balcony and it’s worth every penny. The bed was extremely comfy and the views from our balcony were amazing. The people that work at this establishment go out of your way to help you. Downside was it felt like we were the only guest, there was no chance to interact with other guest or bump into them, which is a bit disappointing for someone who enjoys mingling and meeting new people while on vacation. They have a really awesome rooftop with killer views but nothing was going on up there! That was a downside. They had a soft open for their new bar which had good drinks but that was for only the first night of our 4 night stay. I think since this place is pretty new it’s still working out all its kinks. Fyi this place has no elevator so after a long day on the streets you feel the climb to your room. Overall I would stay at this place again it’s def a gem with a great location!

The staff is very friendly and warm.The hotel is clean and beautiful.We enjoy the days at there.

We had a long stay in San Miguel of 8 nights. Due to this, we wanted a larger room so booked a superior suite. The description of our room was “ the suite comes with 1 living room, 1 separate bedroom, and 1 bathroom with a shower and free toiletries. The suite features aircon, a tea maker and coffee maker, a seating area, a wardrobe etc. Upon arrival we found our room was just a standard size room with no separate bedroom or living room, everything was in the one room. It was very disappointing. We decided to just get on with it, but after the first night we found the bed to be so noisy, making loud squeaking noises every time you moved or rolled over in the bed. We didnt sleep well at all. As we were staying for over a week, we requested an upgrade (which we were happy to pay for) and after 4 days we were able to move to the Presidential suite. The size of room was much better, and we were really happy. We jumped into the bed that night only to find the bed made the exact same noise as the other bed in our previous room ☹️ . We are not big people so it is not due to our size that it makes these noises. Our biggest disappointment is the description of the room was not accurate, and even after moving to their best suite (the Presidential suite), paying for the difference to do so, things like the noisy bed weren’t any better. We do have great praise for the staff, especially the lovely ladies who made breakfast in the morning - they were so lovely and helpful.

Hermoso hotel, celebramos nuestro aniversario mi pareja y yo, las recamaras son hermosas, el servicio y atención es excelente, ideal para poder ir y venir caminando del centro al hotel para descubrir rincones de San Miguel de Allende.

Clean property, friendly staff.

It was very nice and the staff very friendly and helpful.

the breakfast was wonderful

no elevator

The decor in the rooms is very nice. The terrace is comfortable and it has spectacular views. Miriam served us a delicious breakfast and she was polite and friendly.

The "Suites" do not include living rooms as advertised. The hotel is misrepresenting the name "Suites". I brought it up to the front desk employee so they can adjust their listings. The hotel is located at the top of a hill and it is really tough to walk up from the centre of town after a long day of sight seeing. The terrace has a lovely view but you have to pay for it by walking a lot.

The breakfast was delicious. The servers were very nice.

The only thing that needs to improve would probably is to have an elevator for luggage

Very clean and comfortable room, staff was very attentive and helpful.

The main reason why I booked this hotel was for the rooftop, but it was closed during my stay there.

The location is perfect! Walking distance to El Mirador! The hotel is very clean! Our room was amazingly beautiful! Very cozy!! I love the rooftop too! Plus the free breakfast! The staff— KARLA— is amazing!! She is very helpful! I don’t know how to speak spanish and when i had to change our bus schedule she didn’t hesitate to help me! She is very friendly too! Thank you so much for your help Karla!! I will surely stay to this hotel again.

Room and breakfast area

No parking

Very clean

Location.

Absolutely loved this hotel. Breakfast was great. Rooms were clean. Jesus at the front desk was very nice and very helpful definitely recommend this hotel.

This hotel is amazing!! The property is beautiful! My room was cozy , big and has a great spa like bathroom. The bathrobes are a plus. Jesus at the front fest was nice, courteous and helpful. Our rooftop breakfast was delicious and the cooks were willing to satisfy our hunger with their excellent cooking skills. I will definitely come back to this hidden gem.

This hotel was absolutely beautiful. The view was stunning and the whole experience was wonderful. Jesus was an outstanding help throughout our stay.

The location. The tasteful decor. The staff. The rooftop.

It’s not a complaint but just a comment so that people are aware. Casa Arum is about ten minutes walk down hill into the downtown. It’s a very pleasant, scenic walk with view from the mirador and lots of nice restaurants and shops along the way. It’s a steep walk back to the hotel. You can always take a Uber back and they are not expensive at all. There’s also a bus stop right outside the hotel. Also the hotel has no elevator. But the stairs are not bad and the staff helped us wit the bags. Everyone is very kind and pleasant.

Cosy, charm, clean and comfortable place to stay at entrance of San Miguel old city, it’s few minutes from the city center and steps away from the city belvedere. The terrace is calm and has an amazing city view, the breakfast is served there with eggs, juice and breads options. We stay as family there booking two rooms, spacious and with a cloudy comfort bed, the amenities are loccitane, shower is made of white marble stone giving a clean and fancy look. High recommended!

The hotel is in a great location with an amazing view from the breakfast terrace. I loved the great attitude by staff. Also, the breakfast was great! It's free, although I did leave a nice tip for the lady that cooked and served us. The rooms are air conditioned and very clean.

Our room had a view to the inner courtyard wich wasn't that nice. Wish that courtyard was at least nice, seemed like they where working on it or storing stuff.

Un agradable hotel con detalles sobresalientes, lindas amenidades; el desayuno es muy bueno y todo está muy bien conservado

I stay here 4 nights and I love the place. It’s is very quiet, relaxing and so beautiful( what you see in the pictures, that’s exactly how it is in person), the bed and the sheets so comfortable. No mosquitos. They have air conditioner working really well. Alejandro was so nice to us. Thank you some much for everything. What ever you need he can bring for you, such us iron or blow dryer. The breakfast is delicious, always fresh and coffee on point. The location is located 12 min (walking) from the center. You can take a taxi or the bus and 5 min you are there. The location it’s right next to “el mirador “ and really close to “los lavaderos del chorro” too. Personally I really like the location because everyday I got the chance to see the view of the city and right in front of the hotel You take the purple bus to the center and boom you save yourself from walking.

Maybe just a fridge. They don’t have one.

Casa Arum blends the comfort of home with the luxury of a boutique hotel, offering a decor that captivates and comforts. The rooftop provides a serene escape, perfect for relaxation and enjoying breakfast with a view.The location is unbeatable, nestled close enough for easy access to San Miguel's landmarks within a 20-minute walk or a 10-minute drive, yet peaceful for a tranquil retreat. The autonomy offered to guests in scheduling and activities truly makes it feel like a second home.

While the bed's decor and overall comfort were pleasing, its softness was slightly less than ideal for our preference—a minor detail in an otherwise splendid stay.The staff's hospitality varied, shining brighter in the morning, which suggests an opportunity for consistent warmth and accommodation throughout the day.

Friendly staff. Great breakfast.

Too far from all attractions. Too many hills. Hotel is located on a busy street, no sidewalks. No parking.

Good staff. Great breakfast with good view.

No elevator

Great location, great staff members and great time!

Loved this hotel! Location was great, clean and food was homemade. Staff was amazing, caring and welcoming. Will recommend this place to my friends and family.