Hotel Casa Don Quijote

Breakfast selection too limited and availability poor due to missing ingredients. Suggest moving location of dirty dishes and trash cans away from proximity of kitchen and eating areas. These attracted too many flies which made it extremely uncomfortable and raised hygiene concerns

Please see above. Also, mold in the tub area should be remediated and tub drain unplugged

Spoke English but the staff was great!

The location is perfect, the room is spacious and the bed is comfortable.

Large nice rooms

The TV was not available or working.

My wife and I had an excellent experience. Staff were professional and friendly. The hotel location is great. Very easy to get around town. Bed was very comfortable and hotel was very quiet. We highly recommend and would definitely stay again. Enjoy!

I like it

Location, WiFi, room, shower

It's a very nice place about a 10 minute walk to the main square. The staff were very friendly.

The property was unique, a few steps away was a nice place to eat, and the staff was very greeting and professional. The property location was in walking distance to most everything.

Really can’t comment on what I did not like because everything met our expectations.

I loved the large room and colonial style decor. It was far enough away from the historic to be quiet at night, but only a short walk away

The breakfast area was a bit noisy early in the morning

Great location nice staff quiet

No pool

Large room with ample space. Great location with about a ten minute walk to the centre.

Unfortunately our room faced a hallway, so there was no natural light. I would suggest that the property remove the glass blocks in the bathroom and add a window to allow airflow into the room!!

It was clean, modern, the bed and the pillow, and excellent client service from the staff. We 100% recommended.

Location is a bit more than 10 min walking from Jardin Allende, but it is also something positive because there’s no party noice.

everything was wonderful 9

a little walk from downtown but wonderful

STAFF WAS VERY FREINDLY AND HELPFUL.

THE UNAVAIBILITY OF DINING OPTIONS

Breakfast at the hotel was adequate.

Nice breakfast room. Good breakfast included daily! Very clean! Staff very friendly!

Nothing

The hotel itself is so pretty, so authentic Mexican. Upon booking, the reservation asked if we were celebrating something special for the trip and I said yes its my husband’s 60th birthday celebration trip. And when we checked in and opened our room they had a big surprise of rose petals that said 65 anniversary! 😍 and lighted candles, Kisses chocolates and swan shaped towels. It was such a sweet gesture and we truly appreciate it. The bell service, the housekeeping and the reception were all very helpful and friendly and always smiling and courteous. The only drawback were the people serving breakfasts in the morning, especially a girl named Jasmin. She was very discourteous and just plonked your plates on the table when serving. When we asked for water as there was no swlf-service water station, she gave us just 1 glass although there were 2 of us. Then she sat on the bar loudly chatting with the girl manning the bar. When we called her to ask for another glass of water she made a face and grumpiliy pulled herself off the bar stool and asked us what we wanted. We politely asked her if we could have another glass of water as there 2 of us. We even tried to translate the request in Spanish. She said Ah! Ok. Then went back to sit on the bar stool and was chatting away again. When we were about to choke on our food we waved to her and asked if we could have the water we asked. The 2nd time she made a face and pouted and grumpily served us 1 glass of water and didn’t bother bringing a pitcher because the 1st glass was obviously already drank. This girl is not an asset to Don Quijote specially as she serves breakfast and the client tourists need to start their day in the beautiful city of San Miguel de Allende on a positive vibe. All that said about Jasmin -We Thank Don Quijote for the wonderful surprise.

The girl serving breakfast - Jasmin. Even the girl at the bar.

Why have a bar if you don’t bother offer drinks?

Room was attractive and the bed and pillows were very comfortable. Great space surrounding the sink and lots of storage space. Great corner room lighting. Staff were pleasant but their English was as poor as our Spanish.

Breakfast was not the best quality. The cushions at the breakfast table chairs were all stained. The easy chairs in our guest room were comfortable but faded from the sun.

What a unique hotel. Very quaint, very peaceful. Room was amazing, spacious and well lit, staff was great

No elevator. Our room was Lila, which was the only room on the 3rd floor. An absolutely amazing room, but an elevator would have been helpful for luggage.

Stuff was supper friendly and would go out of their way to help. Location is good and safe. We had no problem walking to and from center at odd times of the day and night

Poor ventilation in our room (junior suite). At ground level, leaving the window open was challenging. Bathroom exaust inadequate. Breakfast was OK, limited options, but could order extras for a small fee. We wish breakfast would start earlier than 08:30

Staff were very friendly and made efforts to assist when we asked for help. Beds were extremely comfortable and lovely and warm with blanket and quilt. Room was big and quiet. Good location though had to walk a bit to get to restaurants.

Breakfast was okay. Coffee was horrible. Toast came unbuttered with no butter or jam to put on it. Beans came in a small dish and were lukewarm. Had porridge one and it was undercooked so very chewy. Bath was hard to get into as quite high.

Cute, small boutique hotel in a good location. Breakfast provided was tasty.

Bathroom was tiny. Bed was not very comfortable.

We stayed one night on our way to CDMX. Family of 5 stayed in family suite. Quiet location, close to all the sights. Breakfast included with several options. The check in and out process was easy. Comfortable beds with enough space for us. Good stay overall.

Location in centro but just off the main streets so quite quiet , nice room and bathroom

Breakfast is fine but we got tired of it after the first week

Everything was amazing!! The rooms were all very clean,comfortable, and elegant. Something that my family all loved was the water pressure of the shower heads (with the warm water) and the breakfast that was included when we booked the rooms.

Everything

Shower head in Tigre room needs to be replaced. It sprayed out on side and got entire bathroom wet. Other than that, everything was great.

Beautiful! Great location. Spacious room, beautifully appointed with super comfortable bed. Great parking service-we drive up and attendant parked our car for us and retrieved it when we needed it. Staff was very friendly and helpful.

Front desk provided exceptional service, very helpfull and prompt.

Breakfast was included, food was good, but our server was lacking friendless. Bathroom needs ventilation.

Typical of many Mexico hotels, our motorcycles were parked inside the hotel for the night. The staff were very friendly and accommodating, the room was clean and quiet and the bed and shower were both great. We arrived early, but a room was available for us, so we spent that day and half of the next day touring to City with our motorcycles parked safely inside. We mention the easy to find comment in the title as many streets are one way, super steep or even closed in the centro so travel by heavy motorcycles in an urban area can be difficult and limited, especially after a long day of riding.

Amazing location. Great facilities and welcoming staff.

Front desk staff was very friendly and helpful!

Staff working the restaurant were very rude. Was not attentive to our table at all, and when given money to pay, when she brought back change she threw it at me. She was very rude and only helped other tables.

Location was better than expected because the square was closed to traffic. Breakfast was excellent. Coffee in room was excellent. Staff were fun and very nice. Professional.

Beautiful room, super comfy bed, lovely and helpful staff.

Although I loved the Nespresso, I want COFFEE in the morning. Couldn't open curtains, ground level outside of service area.

It was in a quiet location close to the center

The location was good.

I have been charged double for my staying there. I paid in cash but the hotel also charged my credit card. The manager informed me that the money will be returned in my bank account within 14 days. It has been 2 months since then and no refund has taken place. I tried to contact via emails and messages the Hotel and they don't respond. I would highly recommend the tourists to avoid this trap. Also, the Booking itself should double check which hotels are included in their list.

Good location. Clean and comfortable. Good breakfast

breakfast was average. the stay was quiet and comfortable . we felt safe!

The staff was awesome, and the property was beautiful.

The walls were a little thin, so I could hear noise from other rooms.

Breakfast was good.

The television and the telephone did not work when we arrived . Even after both were fixed, we still could not operate the television.

Away from the noise but not too far.

The room was large, and very comfortable. The bed was great, and good amenities. the breakfast was good as well.

No fridge or ice, no washcloths (typical for MX), and breakfast not served till 8:30am which was late for us when we were going on tours.

Outstanding room, great breakfast, great location

Very little.

On the first night, there was a rave in the property next door. The walls and beds in our room were reverberating such that we could not sleep. The staff seemed very disinclined to complain to the police or try and fix the issue. Further, our room was directly next to the breakfast area so it was impossible to sleep past 7am. Finally, the A/C did not work and the breakfast was extremely mediocre. Avoid.

Love the place it’s so so quiet

Nothing about it the place it’s amazing

The breakfast was amazing, really good choices.

The shower door did not close enough. Making water to go on the rest of the bathroom

Very helpful and patient staff! I had an issue with my credit card and they still allowed my family in the room while I figured out payment. This was so appreciated after traveling for hours in a vehicle with a baby and child who just wanted to lay down in air conditioning.

N/A- Everything was wonderful!

I asked about a quiet room the 3 nights i have a neighbor's very very noysi. At some time something goes down my bath and when i saw Down the bed everything was very dirty

The hotel premises are very nice rooms nice and confortable very nice the only thing that doesnt match is the breakfast quality Breakfast is lower than average small glass of just one choice of juice no bread jelly or else Really for such a nice hotel have very poor breakfast and a grouchy man in charge they didnt even have ice How can a such nice hotel have so poor breakfast

Everything

Great service at the front desk. Beds are very comfortable. Room is spacious. The rooms have air and heat. Breakfast is good. Shower is great, plenty hot water all the time. Place is free of noises during the night time.

I little far to walk to the center of the city. It was no problem for us, we took Uber.

No diectionscon operating A/C

Quiet place kind staff.

It doesn’t have an elevator

Very friendly staff very quite and rooms are beautiful and beds are wonderful

A little bit of a walk to the main town but not too bad it’s manageable nothing to not like

We really enjoyed our 3 night stay in a superior queen room on the second floor. The room was big, bright, clean and comfortable. The beds were really comfortable. The windows could be opened for fresh air and the air conditioning worked well. The breakfast was good and free bottles of water were available from reception. Everyone working at the hotel was very friendly and helpful. We wanted a good authentic Mexican restaurant for dinner and got good suggestions from the people at reception. It was about a 15 minute walk to the centre of town and we found a couple of interesting routes to get there. We would definitely recommend this hotel.

Close to the square, 10 min walk close enough to enjoy a brief walk, far enough at night to enjoy peace and quiet, will definitely use again.

everything

Nothing everything was perfect

Staff. A/C . Location. Accessibility to many places.

Bathroom bathtub. Towels could be changed to newer ones. All in all was OK. Didn’t like the beakfast.

Hotel, accommodations, staff, location... It sounds too good, but it truly was. Went with 3 generations and definitely was a beautiful choice.

Location not to close from down town San Miguel so the neighborhood is so quiet .

The Safe box doesn’t work properly I have issues to open it all the time .

Space and close tocthe downtown

Breakfast. They should assure to start at 8:00 am and simplify the menu. Beucase of the options I believe that the breakfast wasn’t good

Nice staff and the hotel is very clean. Short distance to the catedral maybe 8-10 minutes walking.

The breakfast was very good except the coffee.