Serene La Playa Boracay

The location is very accessible, they are very near to the beach and to the main road

Their breakfast is Suberp, having breakfast with an overlooking of the beach is breathtaking

none

The staff was amazing and not waiting for you to ask.

L'emplacement agréable et proche de tout s'en avoir le bruit de la plage

le manque de respect d'autre client qui n'était pas très discret aux aurores

Staff are very respectful

Choices of breakfast meal

Was close to beach and activities

Nothing really

Çalışanlar Güler yüzlü.

Oda da tahta kuruları vardı, tesis pisti. Resimler ile alakası yok. Tam bir hayal kırıklığı oldu. Banyo çok kirliydi. Tesisten ayrılmak istedim. Önce fiyat farkı önererek daha büyük bir oda sundular. Booking e ayrılmak istediğimi yazınca fiyat farkı istemeden büyük odayı verdiler. Ama ne fayda, verdikleri odada da tahta kuruları vardı. Ve pisti. Kısacası tatilinin bir ayı çöp oldu.

accessible

pets are not allowed

staff are friendly

i hope it is pet friendly too

the place is accessible to the beach, main road and tour pick ups, staff are friendly and welcoming, clean and comfortable, definitely worth what we paid for!

maybe, they can be pet friendly too..

Good vibes with an amazing roof top!

Blízko bola pláž, príjemný a ochotný personál na recepcií, reštaurácia na streche

Vo výťahu a v sprche bolo cítiť plieseň.

Breakfast is okay. Nice location. Great staff.

The faucet on the sink.

La vicinanza alla spiaggia

Its close to the beach, 2 min walking on a narrow alley, and close to the main road, so easy transfer, access to shops etc. Staff are very polite and helpful with any request. They offered welcome drink and complimentary drinks at the rooftop restaurant.

The bathroom has a bit of wear, there are damp/mold spots on the ceiling and in other corners/inaccessible areas. Its a bit overpriced, I moved to a much nicer place after 3 days with same money.

L’emplacement est idéal, très proche de la place et de tout magasin/restaurants. Le personnel est très serviable avec des très bon renseignements. L’hôtel a un rooftop avec une jolie vue. Les chambres sont très spacieux, notre chambre à été upgrade. Nous avons eu la possibilité de louer un scooter auprès de la réception. Nous nous sommes sentis en sécurité avec un garde durant la nuit.

Les options du petit déjeuner sont très limité, la majorité est salé

Mycket trevlig och hjälpsam personal även städare och restaurangpersonal.

Valfrihet istället för 4 förutbestämda rätter. Ris till frukost är inte den europeiska standarden.

Staff are awsome

Noisy room smell of piss from the drains in bathroom

The resort is ideally located. It’s near both the road and the beach.

Rooms are a little gloomy because the lights are too dim.

everything is perfect. rooms are clean, friendly and accommodating staff, and great location, simple yummy breakfast

none

It is situated in station 1 and is perfect location

I think there was a rat, not inside the room but within the walls. Breakfast is really sad.

Excellent Staff they organized our pickup service from the Airport until the Hotel and black.and it was very convenient with a reasonable price. Very good food at the Salsa Restaurant where it's at the top floor. The Hotel it's only about 50 meters away from the beach. We enjoyed our stay and we like to thanks again to all the Staff working there. Best Regards from Sambag Hideaway Bungalows Moalboal

All perfect for us

Location.

No beach front area.

its proximity to the white beach and other establishments.

water supply seemed scarce. The shower barely sprays water

The bathroom needs to be checked as it emits somewhat like sewer odor.

Therers no real view from the property you either see beat down biuldings or roofs the owners make up for alor with there very good customer service

The staff were excellent

No view no pool

The staff are friendly & helpful, location is great, 1 minute walk to the beach. Sadly we did not enjoy our stay here. The rooms let this place down terribly. I booked the deluxe double room, dark, small and overall condition was tired. The balcony was absolutely useless, tiny, with an air con unit sat on it with unpleasant views. We asked to switch rooms. We were given a family room, it was a little bigger but again it was old looking. The air con unit threw out mouldy air when switched on, it was a terrible smell. The window in the room looked out into the corridor where spare beds were being stored. After a few days we noticed the room was infested with termites. It seemed as if the staff knew! We were moved to a kingsize room. Overall this room was in better condition but still there were maintenance issues. The bathroom window didn't shut so we had mosquitoes & geckos in the room. The air con unit stank just like the one in the previous room. There were light bulbs that didn't work and to top it off the bathroom door got jammed due to a faulty handle. A guy was sent to sort it out. it would appear that this was a frequent occurrence. The handle wasn't fixed, the guy put a screw driver in the door to release it. Why not just get it fixed! Lastly the hotel booked our transfer from Godofredo Airport to the hotel. They booked through Southwest Tours. The hotel charged us 1800 peso each. We later found out the cost was actually 750 peso each. We felt this was unfair.

Replace the faucets in the bathroom. You may have a pressure issue but the main problem is a design issue. Just bite the bullet and replace them. The bathroom is always wet and musty smelling.

Awesome staff very attentive to our need. Love the location coming back again soon...

The staff : everyone is very nice, polite , helpful and friendly. They gave us a welcome cocktail too. The location : amazing , just behind the beautiful white beach. The room : very clean and comfy. Good WiFi.

We had a mouse in the room on the first night. The staff were very helpful and attentive and moved us immediately to a new room even though it was past midnight. Unfortunately we could still hear mice in the ceilings so had to sleep with ear plugs but we had no further troubles. The breakfast: the breakfast had no sweet options, just savoury/salty dishes. I would suggest the hotel offer pancakes or at least fresh fruit as a breakfast option. The rooftop restaurant was nice though.

The location is in a quiet location, its not beside the road, and not next to the party places.

The interior lights in the room are not so bright, and the room table is small for families with kids.

Dinner menu was incredible and the chef outstanding. Breakfast needs improving. Location was perfect for beach and central town, ATMs, massage and activities.

The breakfast menu :( Rooms were small and the view is pretty bad. The best view is from the the roof top. The rooms and hallways were not sound proof and the building is suffering from termites in some areas. Unfortunately some of the neighbors treat their pets really badly and it is a hard watch. :(

Near station 1

There were rats inside the walls of the facility and we can hear them playing around especially at night time.

Breakfast was adequate

No coffee in room

Great day, lovely location

I really liked the staff – they were friendly and always willing to help. I enjoyed the breakfast on the rooftop, though the menu initially didn’t align with my standards. However, they were very accommodating and adjusted the breakfast for me. Since I don’t eat meat and love healthy options, the salad and egg whites they prepared were perfect! The hotel is modest and small but cozy and quiet, even though it’s right in the middle of everything. The location is fantastic, with proximity to the beach, shops, restaurants, and spas. They provided towels and umbrellas for the beach, which was a nice touch. The room had a small balcony and was well-equipped, making it comfortable for one person. They even offer food and massage delivery to the room, which added to the convenience. I also loved that Pig Out, my favorite restaurant on the entire island, is right across the street!

What I didn’t like was the path to the beach – it was dirty and smelly. While it’s only a two-minute walk, it’s unpleasant to deal with every day. The AC in the room was noisy and blew hard from a single unit, which made it uncomfortable. The bathroom definitely needs renovation, and I missed having an iron and ironing board. The blow dryer provided was old, so I didn’t use it. They greeted me with a welcome drink, which I didn’t drink as I was thirsty for water. When I asked for a bottle of water, they gave it to me but didn’t mention it would be charged to my bill, which I only found out at the end. In general, the local culture seems to be about saying ‘yes’ to everything without being transparent about additional charges, which I found annoying. Lastly, I didn’t like that they held the deposit in local pesos in cash. It’s very inconvenient, especially for travelers.

Nothing

Our stay was riddled with issues from start to finish, making it a truly awful experience. Firstly, we received no information about airport transfers, despite reaching out to the hotel through Booking.com. Our messages went unanswered, the ferry port even asked why our hotel had not organised a shuttle service. The room itself was tiny, dark, and nothing like what was advertised. Although we booked a twin room, it was not what we were given. The bathroom window was broken missing a handle, forcing us to call maintenance just to close it. To make matters worse, the water took over 20 minutes to even get lukewarm, which was highly inconvenient given our schedule. The bin in the room was broken, the pillows smelled unpleasant (I had to request replacements), and the room was generally dirty. When we raised these issues with reception, they were completely unhelpful and dismissive. We would have left and found alternative accommodation, but unfortunately, most nearby hotels were fully booked. Exhausted and at the end of our trip to the Philippines, we had no energy left to argue further. This stay was an absolute disappointment. The hotel looks nothing like the pictures advertised, and the service was abysmal. I wouldn’t recommend this place to anyone.

Staff was very friendly and knowledgeable. They were very helpful with any request that we had. I enjoyed having the breakfast included and being close to the beach.

It would have been good to know ahead of time the hotel's preferred policy for housekeeping. We would have appreciated some fresh new towels but we caught on that we could request as needed.

Bathroom a little small

The hotel is in a perfect location, just 1 minute walk to the beach. The rooftop bar restaurant salsa is fabulous, the food was the best we ate in Boracay, the staff in there are amazing.

The only downside was we couldn't sleep past 4am for cockrels being noisy,, I assume this is a common thing in the phillipines and didn't spoil our stay as it was the only negative we could find!

Location near the beach

The rooms were clean and comfortable. The location was great, as it was near the dining establishments and activities in Station 2 but also still within the relaxing and quiet Station 1. We were most thankful for the staff who made sure we felt welcomed every day and helped us with everything. They also notified us about the item we left. Will definitely choose Serene La Playa when I go back to Boracay.

The water pressure for the bidet needed adjusting, and the free breakfast could be improved in terms of portion and choices. Aside from those, there was nothing else we didn't like.

Great hotel right by the beach with all the shopping areas within walking distance.

The staff are all friendly and very warm. They made me feel so welcome. They even prepared the free breakfast to take with me as the pick up to the airport was at 06:00.

Staff. Location.

Cockerel next door crowing all hours

The food was good. Wifi was fine. They did try to move us to another room but it was the same mouldy AC was damp.

Mouldy air quality but I think that’s just overall boracay and there was rats in our walls and flies after every cleaning.

Really great location, super friendly staff. The rooftop restaurant is really tasty.

The neighbours directly opposite have a cockerel, chickens, cat and a dog. And they all set each other off… from about 5am. I think if you stay to the back of the building you’ll escape it, but this bad boy was absolutely belting out the classics at our window. If you can roll with it, it does become quite funny.

Location is near the beach front.

1. Not value for money. You can find a cheaper and more comfortable one nearby. 2. It says new hotel but it's old. 3. The night staff was not polite. She knocked on the door even though my friends were sleeping already because it was past 11pm to charge us with additional fee even though there was a deposit of 3k. We end up moving to a cheaper and better hotel the next night. 4. No proper maintenance to kill insects that bite. 5. I don’t know but i don’t like the breakfast. I end up eating somewhere.

All the staffs are energetic! And smiling all the time!

There are roosters near by the hotel will wake you up in the very early morning 😂

The staff were very helpful and accommodating. Very close to the beach.

Room needs a bit of renovating.

Good service and very accommodating staff

Good location - close to the White Sand Beach. The reception staff was excellent and seemed friendly with all the hotel guests. The property is dated. The management team were absent or disinterested in handling my concerns from the property.

Not value for money. Cleanliness and maintenance of the room is poor. The tap in the vanity sink splurged out water towards the door causing the bathroom to be extremely wet and wet my clothes. No warning sign. No offer to dry my clothes. Hair is found on the table and drinking container. No bottled water was offered claiming environmental efforts to go green. Breakfast was cold. F&B service staff are helpful and friendly which is good. Breakfast offering - food is cold. Should be at least somewhat warmer. Service is good. Food is cold but you can still eat. I thought that the kettle was dirty to begin with but after cleaning it. I thought it was faulty but turns out the PowerPoint on the writing desk was not working. TV has HBO (few channels available - maybe 3 or 4) and you are able to watch for half an hour before it is disconnected). Wifi is not strong. Mosquitoes disrupted my sleep. Killed some. Maybe they should provide mosquito nets for guest protection. Weather - rain every morning but that cannot be helped. Boracay is beautiful but the stay did not dampen my spirit. Overall it is still livable despite the many shortfalls experienced. I am a customer who wanted to provide some feedback however Management did not want to speak with me or address my concerns. Rooms are paid for and there no refund. They must have taken nice pictures of the rooms (great photography) because the product is dated.

Really good location and lovely staff!

Mould in the lift of the property has an unbearable smell that we would dread using it everyday.

Property clean and comfortable However I felt a bit closed in I should have booked deluxe with balcony

Room had two small windows I felt closed in

Location and hotel itself was nice

There were some small insects in the bed over night, so I could not stay there longer than 1 night. It was room 304. Another night I moved to the room 301, there were less insects and I also found lizard in the room.

1 min walk to the quieter Station 1 beach. Great breakfast and responsive staff. Rooms were spacious and comfortable. Had a great night's sleep. The shower and sink had great water pressure, and we didn't have any major issues. You get a basket and beach mat to borrow, so you can hit the beach in comfort.

The bathroom got a bit kulob after a while since it didn't have mechanical ventilation, but it's a minor thing. The tiles sloped towards the door so the water pooled there, but you can easily ask room service to address it when you leave for the day.

Wir haben die Unterkunft für insgesamt 4 Nächte gebucht. Das Zimmer wurde leider kein einziges Mal gereinigt. Im Bad roch es muffig und wir hatten Kakerlaken im Zimmer. Nebenan werden Hähne an kurzen Leinen und Katzen in kleinen Käfigen gehalten, die entsprechend viel Lärm verursachen. Wir wurden täglich um 4 Uhr morgens von den Hähnen geweckt. Gut war, dass das Hotel in der Nähe vom White Beach Station 1 liegt und das Personal freundlich war.

The place was very convenient, just round the corner from the beach. The decor was beautiful, and the staff was very helpful and kind. The breakfast meal was delicious as well. All in all, it was a good experience. We'll be back for sure!

Nothing....

Really close to the beach

The faucet in the bathroom sink is the only thing that we didn’t like. Everytime we turn it on it burts even if we just turn it a little bit.

Perfect location for getting to the beach and super close to station 1 and 2. Never had to walk far for food or for a nice spot or the beach. Such a good hotel would definitely Recommend

Friendly and accomodating staff and very clean especially the lady in the front desk who starts from 2pm to 9 pm