Embassy Suites By Hilton Aruba Beach Resort

Was clean and the pool was amazing and breakfast and the complimentary drinks were also really good

Paid over 1000 usd and only got breakfast included… not so sure how to feel about that

A estrutura do Hotel é muito boa, confortavel, tem tudo que precisamos, maquina de gelo, piscinas, staff, starbucks ,tem tudo.

nothing

Lo bien ubicado

Todo ok

Delicioso. La atención de la chica Conserge excelente, súper , la mejor😀😀😀🤗

Cuando se solicitó a una chica del restaurante que nos podía dar una salsa para el pescado. Llegó con ella y nos dijo que tenía un costo adicional. No nos pareció . Allí nos sentimos mal atendidos. No la dejaron y se la llevaron

Instalaciones limpias, muy buena atención

Muy bien ubicado! Muy limpio! Muy ruco el desayuno y tiene un starbucks adentro!

La Comida de la piscina es horrible! Y hay que pasar la calle ara la playa; en la playa no hay servicio de nada.

Tudo novo e com estrutura de boa qualidade, localização excelente, estacionamento gratuito, água grátis com reposição diária. Quarto bem agradável e silencioso.

TV poderia ser smart para ter netflix e você descansar após os dias de praia. Limpeza do quarto era boa, mas nao recolhiam lixo nenhum dia. Frigobar deveria ter cerveja, refrigerante, suco para consumir/comprar (ele fica vazio).

Everyone was so nice and professional. Food was great. Amenities were awesome. Great view and close to everything.

Just the showers were a little smaller then I would like.

Excelente hotel

Muy buen hotel para Aruba, buena ubicación, servicios e instalaciones en general

En realidad precio / beneficio bien.

Instalações modernas e confortáveis. Quarto bom e ótima localização.

O café da manhã, embora de qualidade, fica extremamente lotado em julho, com falta de mesas e um pouco tumultuado

Nothing to complain

Nothing to say

The location, the property, rooms, cleaning and the people of course the beach

La habitación era amplia, cómoda, estaba limpia y todo funcionaba correctamente. El desayuno ofrecía buena variedad y la calidad de la comida era buena. Las instalaciones del hotel son agradables y están bien mantenidas.

La experiencia general estuvo muy por debajo de lo esperado para un Hilton, especialmente considerando una tarifa cercana a los USD 600 por noche. Antes del viaje envié una consulta por Booking sobre los servicios incluidos y la respuesta llego 9 dias despues. Pagué un adicional por una habitación con vista al océano para disfrutar de los atardeceres, pero la ubicación asignada (ademas de estar a 125 pasos del ascensor mas cercano) no permitía ver la puesta del sol, apenas una parte del mar sobre la vegetación. El servicio de sillas para la playa es pago (USD 5 por silla por día) y las dos que nos entregaron estaban oxidadas y con los respaldos vencidos. Cuando pedimos cambiarlas, nos informaron que no había otras disponibles, inadmisible. La organización del desayuno fue muy deficiente: largas esperas para conseguir mesa en hora pico, mesas sucias, falta de sillas y deficiente asistencia del personal. La comida era buena, pero la experiencia estaba muy lejos del nivel esperado. También intentamos cenar en el restaurante y, pese a que la mayoría de las mesas estaban vacías, había una larga fila de espera para ingresar, por lo que terminamos yéndonos. En otra ocasión pedimos dos helados y la calidad fue realmente muy mala para un hotel de esta categoría. En general, la sensación fue que en cada pequeño detalle había una falla: solicitudes sin resolver, poca predisposición del personal y un servicio que no estuvo a la altura de la marca Hilton. Además, ser miembro de **Hilton Honors** no representó absolutamente ningún beneficio durante nuestra estadía ni marcó ninguna diferencia en la atención recibida. Las instalaciones son buenas, pero la relación precio-calidad resultó muy decepcionante y no volveríamos a elegir este hotel.

Não tenho que reclamar do interior e conforto, porém não foi nada que pedimos para booking antes da reserva, e depois pessoalmente no checkin

Restaurante atendimento ruim, sem opções, resumindo não gostamos do atendimento

The breakfast was really good and they did arrange evening free cocktail and snack that was nice. We liked there was ample amount of parking area and free. The room were nice and staff was also good.

Great location, amazing facilities, very professional and polite personnel.

I wish there was a better lunch menu ;)

Localização, limpeza, acompdações, estrutura geral

O atendimento no restaurante da piscina é bem lento e tem poucos funcionários.

Atención del personal del frontdesk

Me gusto la Variedad en el desayuno y la ubicación, la zona tiene vía peatonal para salir a trotar y caminar, muy buena Playa al frente del hotel.

El depósito que se debe dejar, no vi la información al inicio de la reserva y se libera de 3 a 5 días después. Me hubiese gustado estar enterada.

La atención, la ubicación

Todo me gustó

Everything the facility felt open and spacious. The staff was beyond excellent especially the guys who helped with getting taxis since we didn't want to rent a car I hate that I didn't get his name but that's my fault.the happy hour and complimentary drinks were a bonus we didn't expect but loved!

We had a little hiccup st check-in but we got there at 2:30 and I requested an early check-in if possible but waited a bit late to get an answer. I wouldn't turn down a 1pm check-out either

Las instalaciones, la atención, la ubicación

Las instalaciones y la atención del personal.

La playa del hotel

En general, el alojamiento estuvo a la altura de las expectativas, el hotel es nuevo (año 2023) las instalaciones están en muy buenas condiciones, el personal es extremadamente amable y servicial (manejan varios idiomas y son casi todos latinos, muy cálidos), hay un café Starbucks interno, la pileta externa es de muy amplias dimensiones, hay pileta climatizada exterior con temperatura óptima, hay bar externo e interno, casino, etc... todo lo cual hizo muy agradable la estancia en el mismo, fueron 10 días excelentes

Creemos que hay una falencia en el restaurante, sobre todo a la hora de la cena. Hubo un día con algún vuelo reprogramado, habrían 30 personas más del promedio, y la demora en la atención fue muy grande... A su vez, la carta podría ser más amplia teniendo en cuenta las características sobresalientes del resto del servicio. Cabe aclarar que la demora no tuvo que ver con la predisposición del personal, creemos que fue un día atípico, pero en un hotel con 380 habitaciones, debería estar preparado para un uso intensivo de la cocina y con una carta más amplia.

Buena cama. Amplia habitación. Happy hour. Late check out.

La playa propia no es bonita. Faltantes en el desayuno.

Modern big and clean

Price for dinner at their restaurant It’s over priced for the portions they serve example 6 ounce salmon was $46. ; Red snapper they serve 1 side of the whole snapper for $46. Everywhere else serve the whole snapper for $36-38

Would definitely come back here. Already looking to plan our next trip. This place is extremely clean. The service here is above and beyond. They easily have the biggest and best breakfast on the island. The staff is very friendly and knowledgeable as well. Always greeted with a hello or how are you ? We felt very safe and secure here as well.

Piscina

Que los tragos q daban en la tarde. Podrían haberlo dado uno para pedirlo en la piscina Eran 2 seguidos…

La ubicación, la piscina, la cercanía de la playa

No tengo nada que me haya disgustado.

Closeness to beaches. Location.

No food or drinks served in the bar-restaurant area of the lobby until 5 pm.

The staff were amazing!! Very accommodating and friendly! Also very helpful

The beach and lack of seating for this resort, we were kicked out of where we were sitting three times because it was reserved for specific resorts. That was unfortunate but outside of that we had a good time!

Room was incredibly humid. Clothes were damp from just being in the closet - very strange. The room was clean, which was the only plus. View was terrible. Hotel staff is extremely unfriendly. With the exception of the wait staff at the pool - staff seems annoyed and put out by even a simple greeting. Omelette station needs better cooks.

La mejor ubicación

Nuestra habitación daba al mar en el extremo del hotel, los ascensores estaban en el medio por lo que debíamos caminar mucha distancia cada vez que decidíamos ir a la habitación.

Delicioso e diversificado café da manhã, ótima localização, conforto, infra estrutura. Piscina excelente, vista maravilhosa do quarto. Recepcionistas atenciosos que tornou nossa estadia bem tranquila. Excelente!

Só não gostei da TV não ter acesso para netflix ou outros app. Precisei comprar um cabo de conexão para utilizar meu laptop na TV. Mas o tamanho da TV é muito boa.

Ar condicionado muito forte nos locais comuns do hotel. Estava quente lá fora, porém não a ponto de congelar dentro do hotel e com forte choque térmico.

We stayed for three nights (Saturday through Monday) and had a fantastic experience from start to finish. Check-in was quick and efficient, and our room was ready upon arrival. We were delighted to find that we had a great room with a fantastic view. The suite was spacious, with a separate living area and dining table, making it feel much more comfortable than a standard hotel room. The bed was very comfortable, and the shower was excellent. One standout for me personally was the bathroom amenities the hair products were amazing, and my hair honestly never felt so soft! We also appreciated the complimentary bottled water, which was generously replenished daily. The front desk team was incredibly helpful and assisted us in arranging a rental car at a very reasonable price. I would highly recommend renting a car while visiting Aruba, as it allows you to explore the island fully and experience much more than the resort areas alone. The breakfast buffet offered a large selection of options each morning, and there was plenty of shaded parking available for guests. The gym was exactly what you need while on vacation, and the gift shop carried a fun selection of items that we didn't see elsewhere on the island. The highlight of our stay was watching the sunset from our balcony every evening. The views were absolutely stunning and one of our favorite memories from the trip. Overall, this was an excellent stay. I highly recommend Embassy Suites Aruba and would happily stay here again on a future visit.

Quality and location.

The staff. The first day we wait 45min to do the check in. And 2 Times we ask for room services but they didn’t. Even when we ask by phone.

Took a 4-day 3-night girls' trip to Aruba and stayed at this Embassy Suite. The hotel is lovely and our room was spacious with a lovely balcony view of the pool and partial ocean view. We arrived early and of course the room wasn't ready. There is no complimentary water or coffee station which was surprising for a resort and knowing people have to wait for their rooms in the lobby. The front desk person told me they would text when the room was ready. However, they neglected to tell me they use Whatsapp as the communication tool. My friend and I sat at the bar until 5p.m. waiting for the notification. I finally got up and checked and the room was ready. I didn't realize they had texted me using Whatsapp until later that evening. The pool and hot tub area are beautiful. We were able to get towels and pick a great spot the next morning. The breakfast offered was so-so and upset our stomachs so much we never tried to eat breakfast again during our stay. Poolside service was excellent. The restaurant food was good (which is strange because the breakfast was so poor). The evening happy hour was not well arranged. A long, long line during the time frame. The snacks offered were cut up melon, cheese cubes, cheese curls and pretzels! What in the world??!! The first night, we missed it by 10 minutes, and the bartender didn't even pretend like he wanted to give us one drink even though we had the tickets. He actually looked very annoyed when he said, "it ended at 6:30, ten minutes ago." We had similar weird non-helpful service from the gentlemen out front. I waited around to store my bags while the bellhop/doorman ran to every other person to help them get a cab or retrieve bags. We found out as we were leaving, the reason for this lack of service was because they thought we were native islanders so did not offer us assistance. I'm not sure what that has to do with anything, but if you pay to stay at the hotel, you should get the same service whether you live in the islands or not. The room cleaning was hit or miss. One day we had no cleaning and the next day, the cleaner left the rag in the bathroom, and the job was not finished. Overall, not a terrible stay, but not sure I would select this hotel for accommodations on a return trip.

Confortable y limpia

No tiene playa

Very expensive in regards to what you get back

Very expensive for what you receive

We liked the cleanliness and we were not far from the beaches. There were free bike rentals and I felt very secure and safe. We enjoyed the wonderful breakfast, free drinks and snacks. The gift shop was nice. Rooms were clean and comfortable.

People would come down and save their cabana by the pool and rarely sit there. I wish there was someone keeping an eye on the chronic cabana savers that were never used.

Me encanto las habitaciones muy limpio, tenía de todo friobar, horno microondas, balcón amplio para tomar sol y la vista al mar espectácular😊🤗

Faltan más actividades dentro del hotel mas turnos d yoga, bailes en la piscina por lo demás todo muy bueno😊

The rooms was fantastic. We upgraded to large balcony suite and the room was huge and very comfortable. Best shower I've had in a hotel. The morning buffet was delicious with a wide variety of items. Only negative was the hotel restaurant. Only ate 1 dinner but cabs are plentiful to other restaurants. Also the pool was huge.

I loved the spacious hotel suite - stunning - very clean and bright. Beautiful balcony - spacious. Staff so friendly and so lovely. Food, breakfast spectacular - free drinks and snacks - great incentive and a nice variety of snacks and meeting of other guests on the patio. I LOVE THE POOL - beautiful - clean and so spacious! Amazing pool and spacious grounds. The hotel is HUGE and wide so beautiful and the staff so pleasant. I will definitely recommend this hotel in Aruba.

the walk to the beach and the beach not being so clean and beautiful as the other resort beach locations

We really enjoyed staying here in room 301. The rooms were clean and stocked daily. Our morning started off with an amazing free breakfast choice. There was a yogurt and fruit bar, eggs and meat, omelets made to order, waffles, muffins, croissants, pastries, juice, milk, water and coffee. I may have forgot something. Everyone is so helpful, kind and pleasant. We would head down to the pool area which is large enough to never feel crowded. There are cabanas to help protect you from the sun. There is a poolside bar if you want. We did order lunch poolside once, and it was very delicious. At 5 o’clock, they give you two drinks (alcoholic or non) plus hors d’oeuvres. The hors d’oeuvres was generally chips with salsa and another dip. They served fruit, popcorn, dried fruit. The staff is very knowledgeable on the expeditions that are in the area plus recommended wonderful places to eat. We used the E bike rentals which was very fun. There is an tunnel that leads directly from the hotel to the beach across the street. We found our self gravitating more toward the other beaches on the island but this was a nice place to cool off.

I am writing to warn other travelers about a serious security issue at the Embassy Suites in Aruba. During our stay, a gold bracelet belonging to my daughter disappeared directly from our room.When we reported the theft to hotel management, they conducted a brief investigation and claimed they found nothing, offering no real help or accountability. To make matters worse, while we were at the front desk reporting our missing item, another guest right next to us was also reporting that $600 to $700 worth of his wife's belongings had just vanished from their room.This is clearly not an isolated incident, and management is not taking room security seriously. Please use the room safe for absolutely everything or stay elsewhere if you want your belongings to be safe. We will never return.

This was our first time in Aruba & we came for our 30th wedding anniversary. Check-in was a breeze and we got the room we had paid for. (Top floor, ocean view) We knew this wasn't located directly on the beach and we were totally fine with it. After going to Palm Beach & seeing how crowded some of those hotels were right on the beach, we were very happy with our decision. In our opinion, the location was perfect as it was situated between both beaches. Easy walk/bike ride to both. We came back to our room on our first night there & they had delivered a lovely card & dessert for us for our anniversary. The hotel is very clean & well maintained. Our room was very quiet, too. I swear we were the only ones on our floor. (But I know we weren't) Lovely lobby & grounds. Staff was very friendly. Joann at the pool brought a smile to our faces every day. She would see me coming and grab towels and meet me half way. She was always making people laugh. A true gem for the resort. The included breakfast buffet was perfect. We would eat later in the morning & that held us off until dinner. We only ate dinner at the resort once (after a long excursion day) and it was very good. Just what we needed. The 2 included drinks were very nice. The appetizers were just chips, fruit & cheese. The pool was never crowded & cleaned every day. The size of it was a huge plus. They had water aerobics classses a few times a week that I thoroughly enjoyed.We ordered a few drinks from the pool bar & service was great. Once again, very friendly staff. We took out the e-bikes on two occasions and that was an added bonus. Definitely take advantage of that! Overall, we loved it and we wouldn't hesitate on returning to this location. Thank you for a wonderful week. Our anniversary was perfect and the memories made in Aruba were wonderful.

Upon my vacation reservation, I upgraded to Suite with Pool View (as well as partial view of the Sea). Changed my room twice, as I was dissatisfied with the first 2 views, where I felt I paid for a better view when I upgraded my room during my reservation booking. As I understand that the Aruba beaches are public, I felt it was inconvenient to have to cross a busy street (or to take the hotel's tunnel) to access the beach. The murals in the tunnel are beautiful! Beach is small, and compared to the other nearby hotels, not as appealing. (No food or beverage service, no nearby restrooms, no background music, not a good snorkeling beach. If you like quietness, then this beach is for you). Large & beautiful outdoor pool! Hotel location is within walking distance to just a few other hotels (where the beach & snorkeling is much better). Must take a Taxi to center of town - where all the shopping, most restaurants, & adventures are located.

From the time we got to the resort we were greeted with smiles we were there for my Wife’s birthday from April 25th to May 3rd. We travel twice a year and I would say that this resort is in the top 10. The girls at the poolside activity were great if you go say hi to Joanne. The morning buffet breakfast was great and the girls making eggs and omelets in the morning were always happy. Rooms were clean and nice.

De ruimte van de kamer

Een receptioniste die stonk naar wiet. Slechte af te regelen douche en in de ochtend alleen koud water

Our family had an absolutely amazing stay at this hotel. The property looks brand new, feels very safe, and was exceptionally clean throughout our visit. The breakfast was outstanding, with a huge variety of delicious options including cheeses, eggs, omelets, fruits, yogurt, breads, pancakes, waffles, vegetables — you name it, they had it! Amazing One of the highlights was the daily happy hour at 5 PM, which included two drinks per person along with delicious hot and cold snacks. The location is also perfect — conveniently situated between Palm Beach and Eagle Beach, making it easy to explore Aruba. A special thank you to Dany, Andy, Juanito, and all the wonderful ladies at the egg station (I wish I could remember all of their names). Also, a special mention to the gentleman with glasses who worked during happy hour snack time — he was incredibly kind and pleasant. The entire team was amazing, and I truly want to recognize them for the fabulous job they did in making our stay so enjoyable and memorable. If we visit Aruba again in the future, we will definitely stay at this hotel. 100% recommended!

Muy buena atención , muy buena higiene

Wi Fi

Outstanding staff. Always friendly and accommodating. Wonderful.

Wonderful resort. Staff was exceptional. Ask forJuan Enrique at restaurant. Excellent service and food.

Really nice hotel! Very clean all around. Wish the gym was bigger and they had more workout classes every day. Enjoyed the Pilates and vinyasa yoga! Juan Enrique was the best server at the restaurant! Very kind and friendly. The staff was very attentive and accommodating!

Embassy Suites Aruba. The hotel looks new and modern. High ceiling in the lobby. Breakfast buffet included, there is omelette station, sausage, bacon, oatmeal, coffee, juice, pancake, scrambled, hard boiled, salad, ham cheese, fruits, one day there was ground meat. The room has small patio, dining table, microwave, small sink and fridge. There is a 2 seater couch and TV, then another tv in bedroom. The beach across is rocky, but quiet (only for embassy suites guests). There is a boundary of rocks. Rent a car to go to other beaches. Snack at 5-6.30 pm nachos, cubed cheese, fruits and free drinks but they are too sweet. There is a starbucks inside. THere is a gift shop and an ATM machine. THere is bike for rent for free, for use on specific area (not go anywhere),

El hotel nuevo, impecable y el personal muy amable. El desayuno esta ok, cumplidor.

La playa no es la mejor, es rocosa y algo fangosa.

Clean and beautiful

LA TRANQUILIDAD Y LOS ESPACIOS

LA COMUNICACIÓN POR TELÉFONO HABÍA PERSONAL QUE NO ENTENDÍA O NO FUNCIONABA BIEN LA LÍNEA. LA VERDAD PENSAMOS QUE LA COMIDA SERÍA ALGO MÁS EN RELACIÓN A COMIDA TÍPICA O DE MAR EN RELACIÓN AL LUGAR.

Es súper lindo es un hotel cómodo cerca de todo y con todo lo necesario para tu tranquilidad y descanso

Un poco se debería mejorar en la comida en más variedad

Die Zimmer waren sehr schön und gut aufgeteilt

Das frühstück und insbesondere der Kaffee hat uns nicht gefallen

April 12th 2026 myself, my wife and our 1.5 year old son landed in Aruba around 3:15pm from Toronto airport. The Air Canada shuttle was provided with clear signage from a gentleman at the airport and we boarded a De Palm bus after a 5 minutes wait for another bus to pull up and then another 10 minutes sitting in the bus waiting for other travelers. It was air-conditioned inside so wasn't too bad. We were the 3rd or 4th stop after a few previous hotels on the way so the drive wasn't that long. As we arrived to the hotel it started off not the best as we specifically booked a 'Patio AND pool view with King bed. This was important with our small child as we wanted a place to relax on the bottom floor close to the pool while my son napped and went to bed early as well as ease of access in and out with stroller. We were immediately told at check in that the room was not available and that we were upgraded to a deluxe ocean view on the 7th floor. If it wasn't for our child we would have taken it but that's not we we purchased. They said they had room 101 available on the first floor but it needed 30 minutes to be inspected/cleaned. That's fine we said but wasn't happy after getting off a long flight and it ended up being an hour sitting in the lobby with a tired/hungry child with all of our luggage. After they had told us the room was ready we walked in to find the room was in fact not a pool view at all and the patio backs on to the main road. This is concerning on many levels. One, the girl at the desk said all her level 1 floors are pool view but 101 and 102 I can tell you are impossible to see the pool from the patio as they are on the other side of the building adjacent to the road. The traffic noise was busy, and I was concerned for my child to play in the back patio how close it was to the road, this room should not be available to guests, it was very unpleasant. Oh and it was 2 double beds instead of the king we paid for. Ultimately, The girl at the front desk said they had room 105 available but not for another two nights which we accepted as there was no other option. The room was still only two double beds and not King. We were not offered any compensation for the room we paid for and we never received which was Patty one pool with king bed and they refused to give it to us and said it was not available as we booked it well in advance. You can imagine our rough start to the trip as we had to figure that out, but once we move to 105 we were satisfied with our patio view of the pool and was much quieter and further away from traffic. Overall, if we started out at the correct room it would have made our overall view a lot better, but clearly there was some management issues regarding booking that could have been dealt with better. If a occupant requests a crib and on the first floor I would recommend them not to change that room because clearly they have reserved that for a reason. To start off on talking about the food at the breakfast was fabulous, some of the best breakfast buffet I've ever had at a hotel. Ever had lots of options? Fresh fruit. That was a highlight of the morning to start off everyday. One thing is the crows or birds tend to become a problem sometimes but there is nothing really you can do about it. Maybe if they tried bringing in people's empty plates more often that would attract less birds, but they were eating off people's plates once they left pretty quickly. The pool was also a highlight and overall we picked this place because there is no other place that offers sweet rooms. A great location in between Palm and eagle Beach. Short walk to the main strip and superfood as well as having a low-key vibe on the pool grounds and hotel itself. Every morning the pool cleaners were out and it was a immaculate time swimming. Although there isn't much shade areas when you're in the pool, which was okay but just something to be warned about during mid day and onward. There was one other small issue where where maybe I could have researched it a bit more, but the kids zone was one of our main features where we picked this place where we thought that we could hang out with our 1.5-year-old son in the kids area just to cool off in the air conditioning play area. But we were told it's only ages 4 to 12, maybe I missed that during the booking but I thought if we were allowed to be in there with him even for 10-15 minutes to play that would have been fine. But the girls working the kid zone said no that they don't do that. I think that's something management should look into and possibly let parents come in or even have another special area where kids can kind of cool off and play. As we found that was one of the drawbacks of the location is there's not much to do in terms of inside play relaxation. We found the free drinks to be okay but the time of them we sometimes often missed as that's when we eat dinner and prep our son for bedtime. It was 5:00 p.m. to 6:30 p.m. We would have liked to see an earlier or later extension time and also would have been nice to get other drinks other than the two designated cocktails. It would have been nice to just get one Balashi beer for a ticket instead of having to get it a cocktail. We have to shout out our cleaner. I don't know her name but she was our room cleaner for the whole week and multiple times we came back to a sink full of clean baby bottles and utensils that we brought with us and we never asked her to do that and she went above and beyond and keeping our room clean and satisfactory to us. We do note that the floors aren't vacuumed or cleaned everyday which was fine, but just a heads up if some people are expecting that. I don't think they do that. Having the Starbucks in the hotel was a plus. If we wanted to grab a coffee during the day. All the staff we interacted with were very friendly and welcoming. One of the big big surprises for food we actually ate at the splash grill three or four nights just of how easy it was to go and order something for takeout and then bring it back to the room. The chicken sandwich and pizzas were fabulous. Great price and we just didn't find it beneficial to eat elsewhere as we wanted to keep getting other things off the menu. Highly recommend the splash grill. One other small drawback we found was the beach sand itself wasn't as maintained as some other hotels. We stayed in Aruba in the past. We did find a few bottle caps and cigarette butts. Aunt debris in the sand where my child played, but we just kind of sifted through it for a couple minutes before we got his toys situated and it was fine. But it's definitely not that pure white sand that you can find on eagle Beach. I would recommend bringing water shoes as there is a little bit of Rocky areas on the beach but I can tell that they are trying to maintain it but would like to have seen a more walkable Beach portion other than the small white sandy area everybody seemed to gather there. Overall, we would definitely come back with children but if it was just a couple looking to stay here I wouldn't. It's very oriented towards families and the pools can be busy sometimes with kids. Honestly, once we got past the initial booking fiasco it was fine. But just a little disappointed that we got that initial room and that we never got our pool, patio and King room that we purchased.

Another great stay at Embassy Suites Aruba. Customer service is always on point at this hotel. From check-in to check-out everyone does their best to make sure your experience is as best as can be. It’s the reason we keep coming back. Our 3rd stay didn’t disappoint. Rooms are fantastic, beds are on the firm side but comfortable, Breakfast is awesome at Embassy Suites, complimentary with tons of options. There’s always a chair by the massive pool, gym has newer equipment with a newly added cable setup which is fantastic. Pro-Tip: - Pool toys are always around for free, save the room in the luggage - FREE Happy Hour tokens are provided for some drinks and snacks (fruits/crackers) are provided -Get the rooms facing the pool from the Hot tub side if you want beautiful sunset views. Get the rooms on the gym side for quiet time and ease of access to the pool and parking. -Big shoutout to Frank Henriquez (Maintnance Supervisor)- It’s always nice to chat with people who are passionate about what they do and the experiences along the way. Cons: Couldn’t stay longer :) Masha Danki 😁

We had a great stay! The staff were wonderful and very helpful. Breakfast was good and the cocktail reception was a nice perk The pool

This hotel caters to families with little kids. Nothing wrong with that and I'm sure I would have loved to come here when I was raising mine. But the pool is pretty much unusable for adults. Kids and dads throwing balls to each other all over the pool and running around on the platform, like a poorly run suburban town pool. I did go during a school break period so I'm sure it's much better other times. Staff was a bit overwhelmed while I was there in early April. Breakfast offerings often empty (though were always replenished at some point) and dishes left out in the dining area. Not sure why people can't just bus their own tables, it's not difficult. Coffee was great. Skip the evening reception. Drinks were subpar and food was just tortilla chips with a scoop. Housekeeping was excellent. The hotel has an underated beach across the street. It's small and quiet. The main attendent is a young man named Keon, and I'm convinced he will run the resort one day. He was so helpful and attentive. If he decides to leave the resort, he'll be Prime Minister of that island at some point. Lobby Starbucks is well stocked and is open till 11pm which is really helpful. The gym was pretty good, but not at the room rates they were charging. For that kind of rate, there should be bottled water, or at least cups for the cooler. Two benches, about five treadmills, and dumbells. Three thin and worn yoga mats. There's some kind of expensive pool cabana reservation system, but I never really understood it nor did I have any desire to pay an extra $80 to see people throw nerf balls in a crowded pool. Just go to the beach and tip Keon for a hut, it's money better spent. So, it's basically an Embassy Suites that goes for $700/night because of the location. 20 minute walk south is Eagle beach, same distance north is palm beach. The walk is awesome and adjacent to the ocean. For the room selection, they have ocean view, pool view, and nature view. Ocean view are front facing rooms on floors 4-8. Pool view are front facing floors 1-3. Nature view face the back. The nature view rooms also face a huge block of industrial fans which are loud. That didn't bother me at all as I love white noise and usually bring a large box fan with me when I travel. But if you plan on spending time on the balcony, get a front facing room unless you dig white noise.

Clean and well organized

Nothing

Ubicación limpieza y atención del personal bar de la pileta

Desayuno podría hacer sido de mejor calidad aunque no es malo para un 4 estrellas y falta de alguna otra opción de restaurante bueno para la noche

I’m not a hotel snob but when I pay more money for a pool view, I would expect that I could see the pool, not a building with a block on the roof, blocking the pool.

Fantastic experience for a family of five. Two double beds and a pull out, works for families! Not in the room much, but ample space for sleeping! The housekeeper did an outstanding job on keeping our room super clean and always left us bottled waters during our stay. The breakfast was outstanding, full of options, omelet station, pastries, oatmeal, waffles and plenty of other options that satisfied all our kids. They also have an evening reception which you get tickets daily and you get two beverages per registered guests. Pool and the numbers of chairs and loungers were all nicely maintained and spacious and clean. The beach is very close, you can either walk across the street or walk thru their tunnel and it’s a pretty nice and somewhat private beach area. We also really liked the fact there is a path that we ran or walked every day. The distinguishing factor that really shocked us, the staff was always working, keeping the grounds and breakfast areas super clean, and friendly. Overall, five stars, would definitely go back with the family!

Great value, friendly staff, nice pool area, obvious efforts to keep the facilities clean, the hotel beach is small but certainly enjoyable and the hotel is a very short distance from a larger stretch of Eagle Beach. The palapas at the hotel beach can fill up quick, but many were opening up again around lunch time. Hotel is close to nightlife in Palm Beach and near a nice grocery store and pharmacy. We rented a car and had zero problems. I would stay here again.

Clean and friendly staff.

Standing in line to get a drink during Happy Hour.

This hotel is fantastic! It is essentially brand new. It is VERY clean and the staff are all helpful and kind. The amenities are excellent. The daily brunch is out of this world. The location is perfect…just two minutes off of the main drag. I much prefer it here. The beach is fabulous and the service there is wonderful. We rented a Jeep and drove everywhere to explore the island. Loved it! We will be back!

Hotel has everything you likely need for a stay in Aruba and Jorge & Ransiel by the beach provided amazing customer service. Thaisa at front desk was also really helpful. Beach - very rocky so bring water shoes. Better off driving to walking to Eagle Beach. Breakfast - standard fare but not much variety, the staff work hard. Eating outside on the patio is a bonus. They need to have more vegetarian protein options. Happy hour was a nice touch with good drinks and snacks available. Prepare for a line up to get drinks. Pool - huge, clean and well maintained. Not much shade while in the pool. Loungers and sunbeds start to get taken by 7am. Towel staff are really helpful. You can reserve a sunbed for the day 24 hrs ahead of time for $80 USD which includes a $30 food and beverage credit. Housekeeping - my biggest complaint. Room wasn't cleaned adequately on most days. Lots of sand still on the floor, not providing fresh bottled water (although tap water is safe and clean), not providing new bags for the ice bucket etc. and once I found the housekeepers latex gloves just thrown on the floor. It's clear they aren't cleaning the rooms properly. Parking - ample spots available Overall, good value for money but room for some improvements.

My family visited Aruba over the past few days . First of all, I must say, I travel often and have never left a review so the fact that I am stopping to do so says a lot. The hotel grounds, lobby, pool area and amenities are A+. The bedroom and sitting area was fine but the bathroom was covered in mold. Our first night was horrible. We had dinner at the hotel's restaurant. The hostess was a gem. She was super sweet. The waiter...not so much. We waited forever for appetizers. As he kept walking by without checking on us after brining out water, we had to wave him down to ask him to check on it. Around midnight I discovered the temperature was not budging even though the thermostat was set on 65 from the time we checked in. I notified the front desk around 7 am. We went down to breakfast around 9:30 and still no one had come to fix it which prompted me to stop by the front desk to notify again. Around that same time, my husband reserved a rental car through the concierge service. We had plans to walk over to the beach so he reserved it for 1pm. Eventually maintenance came to fix the air.....right as we were about to leave. They had to block the doorway with a ladder to get to the a/c unit. We waited for about 20-30 minutes and then asked if we needed to be present while it was being fixed and asked if they could let us out the room. We proceeded on with our day at the beach which included tubing. Our tubing excursion lasted longer than expected because our boat abruptly lost power steering and had us stranded out on the ocean for about 20 minutes (that's another long story). Needless to say, we arrived back at the hotel at 1:45. Upon approaching the concierge desk, the concierge, "Janana", shouted my husband's name. He walked over and she said she had called him numerous times and why wasn't he answering his phone. He pulled out his phone and informed her that he had no missed calls. She proceeded to YELL and call him "rude" for not being back at the hotel at 1pm. She said he shouldn't have booked it if he wasn't going to be there. I then stepped in to inform her that we are guests and there is no reason for her to speak that way to us even if she did feel that we had to be there at a certain time. She responded again by saying he shouldn't have booked it. I informed her we first left late due to maintenance fixing the air in THEIR establishment and the time away was further exacerbated by being stranded on the water during our excursion. I then walked over to request management. Management (Aline) gave me a business card to send her an email explaining the complaint. I'm not sure why it was necessary considering other employees witnessed the entire interaction and could corroborate what happened. She did explain that Janana worked for an outside company and not employed by Embassy Suites. I expressed understanding but also shared she is a representative for them and it is not a good look. I sent the email immediately upon returning to our room and asked for a follow-up. That was on Friday. We checked out Tuesday and still no response via email, no call, no acknowledgement even though we passed that same manager on Saturday and Sunday. We also saw Janana on Saturday and Sunday still sitting at the concierge desk. Again, no acknowledgement, no apologies, nothing. Upon check out, I requested to speak to the manager again. This time I spoke to Angelo. I explained no one had responded to my email and I wanted a follow up. He said he never received the email. I sent it again while we were talking. He proceeded to tell me that Janana was removed from the Embassy Suites location. That may sound like a reasonable solution, but the whole situation and conversation felt very dismissive. I even reminded him that Aruba was supposed to be the "Happy Island" and based on our experience at this establishment; we experienced the complete opposite. In other words, avoid.