Holiday Inn - Trabzon-East by IHG vs Similar Hotels

Several negative points about rooms: poor insulation/soundproofing, double bed made of two single mattresses, some rooms not ready on arrival, lack of extractor fan in bathrooms. These issues lower the room-quality score despite overall cleanliness.

Mixed comments: some guests had clean/upgraded rooms, but one review reports loud maintenance directly above the room causing inability to sleep and no timely response — lowers room quality rating.

Rooms are described as spacious, clean, and comfortable.

Some complaints about furniture and maintenance; needs improvement.

Multiple guests explicitly praised cleanliness ('الفندق نظيف جداً', 'النظافة والتعامل ممتازة'), though some noted issues (photos not reflecting cleanliness, towels not changed daily unless requested). Overall above average cleanliness with occasional service lapses.

Multiple guests explicitly mentioned the hotel is clean and quiet (e.g., 'نظيف', 'Clean'), so cleanliness is rated very positively overall.

Reviews mentioned issues with cleanliness, especially regarding the state of the hotel upon return after being out.

Mixed reviews; some mentioned cleanliness, but also noted areas needing attention.

Location is repeatedly cited as a major advantage (very close to the airport, easy to transit, on main street). Minor negatives: some noise on the main street and slightly far from central attractions for some, but overall location is excellent.

Location repeatedly described as excellent and central ('موقعه ممتاز وسط طرابزون', 'قريب من الخدمات', 'Very good location'); rated highly.

The location was highlighted positively in several reviews as convenient and favorable.

Highly appreciated for its beautiful location by the sea.

Service is frequently highlighted as a strong point (helpful, welcoming staff, named staff praised). There are isolated complaints about reception attitude and luggage handling, but the majority of comments describe friendly and attentive staff, justifying a high score.

Staff repeatedly praised (mentions of 'الموظفين و خاصة الاخ تولغا', 'reception staff very friendly, professional and helpful'); strong positive service sentiment.

Multiple reviews highlight the excellent service provided by the staff and their friendliness.

Consistently praised for friendly and helpful staff.

Breakfast and food receive frequent praise ('delicious', 'diverse') from many guests, while others note limited variety or issues with food-related odors on floors. Overall F&B is solid but not flawless.

A guest explicitly mentioned limited food options ('المطبخ قلت اصناف الطعام'), indicating weaker F&B satisfaction.

Breakfast was frequently criticized for its limited selection.

Breakfast received positive remarks.

Amenities include useful features like external bidets (positively noted) and a breakfast buffet. However, guests mentioned insufficient bathroom supplies and inadequate/disabled parking, so amenities are good but inconsistent.

Amenities were not specifically mentioned in reviews. Standard quality for this hotel tier.

Some amenities lacking, particularly in terms of fitness facilities and kitchen equipment.

Basic amenities present; however, some reviews noted a lack of kitchen utensils.

Mixed but generally positive: some say the price is a bit high yet 'worth it', others call it an economical nice hotel; breakfast buffet price noted as very reasonable. Overall good value with occasional caveats.

Some guests noted prices are somewhat high ('اسعر غالى نوع ما'); value perceived as below the overall average.

The price was mentioned as excellent for the quality received.

Generally considered good value based on guest experiences.