Hotel Bedford

There was no elevator

Centrally located… just across the courthouse square. Plenty of parking spaces..

Room small.. no elevator.

Location

Old and tired. Carpets very worn hallways and room. No elevator for elderly or disabled people, long walk up stairs with any heavy bags. Beds were poor, rooms very outdated and small. Shortage of staff. Could be a great spot with some serious updating…

Location in downtown Goderich and access to restaurants, cafes and parks.

Some bad odors in our room, but staff was helpful and fixed any issues

Location was great and parking was not a problem.

The bedside lamps did not work (reported to staff in the morning), and the bathroom fan was loud.

Quiet location Great price

Only comment, toaster didn’t work at breakfast

Location

Cleanliness

We love the location, the food in the restaurant is good as well. We have stayed here before and would probably stay again.

The bed did not have enough pillows for the 2 of us. It could use a little bit of updating. There was no staff upon checkout and no clear instructions.

A good location and nice beds.

No elevator

Central location

Swim pool

Location

Thwlocation is really good.

It is a very old and dated building. The bed was not comfortable and the air-conditioning was not adequate for the room. All in all in was an ok stay. But the room was musty and not the cleanest.

Location

No elevator

Location

STAIRS!!!

Location nice, but note dogs NOT allowed on patio so we couldn’t stay. 1st time ever that we haven’t been allowed on the outside patio with our puppy, stopped at legion instead for a drink cheaper and much friendlier!

The location on the Square was great.

The air conditioning in the room could have been on when we arrived. It was 83 degrees in the room when we got there. The continental breakfast was not great. The staff were not very friendly or helpful.

It was a continental. We went down to the local restaurant for bacon and eggs.

Not enough staff we had to go to the bar next store to check in. Next day we were in and out of the hotel the lady at the desk didn't even great us once.

I believe this hotel was a great stay in its heyday. Unfortunately, the current owners show very little concern for this gem. The front desk girl would have rather been elsewhere. She could've cared less that we were checking in. The room smelled. Was it the old AC? Was it the old carpet? I don't know but it was hard to breathe. There were hydro plates that were broken. The wires for the TV were hanging all over. There were a lot of items for each plug. The toilet paper holder was broken. There was mold in the bathroom. The curtains were ripped. The breakfast was minimal and the milk was spoiled. It could be a lovely place but there's no care put into it. I booked it because of how cute it looked. I recommend looking from the street and booking elsewhere.

Location

The room was not clean. We had sheets with stains and didn’t look like they were washed at all. The bathroom tiles in the shower had lots of black mold and in need of a refresh.

Easy to get to. Had tv with access to our netflix. Good air conditioner. Quiet for sleeping, local to town amenities.

Had to park at back entrance and lug all our stuff up 3 flight of stairs. Very dirty carpets, very dated, no staff at front desk, no one to help if we needed anything, didn’t check our ID when we got room keys from bar staff at the restaurant, requested a fan and was asked why “ wasn’t our air conditioning working”. I said yes i just like a fan to sleep. Said they would ask someone to bring me one up and no one ever came. Hairs between bedsheets, blood stains on one of pillows, mold on shower wall and a bathroom floor around tub, bathroom sink was clogged and filled with water when we ran tap. Hotel felt creepy and old.

Not much.

Loud music from bar downstairs. Not informed. Man with our room key who walked in. Big set of stairs no one to drag my luggage up and I am a senior. More of everything. Dirty. Mould in the bathroom. T.V. parts still on the counter .

Good location.

Garbage from previous occupants still in garbage can. No one available at the check in….had to go to the bar/restaurant next door to check in…very long wait as there was only 1 waitress and she was busy serving customers. No tv in the room (brought a tv in later). Mould in the bathroom. Light fixture for the shower was hanging off (safety hazard). Bathroom sink took a very long time to drain. Floor was not flat…slanted. Paper thin walls - could hear the guests next door.

An old hotel but very nicely renovated. Rooms aren’t fancy but very clean and nicely set up. Includes fridge, tv. Wifi, Kleenex, Good friendly staff., terrific food at restaurant. We will be back! No complaints .we keep returning.its very central free parking and to walk all the wonderful shops. ,

When I arrived, the rooms were not close to each other and the staff was very kind to change that for us.

Beds are old. curved and not so comfortable. One of the room wasn't used for a long time and we see dust on furniture.

Close to everything

A little out dated, thin towels, dirty bathroom floor, pillows too thin, toilet tank lid cracked, rip in curtain, not many channels on tv.

I phoned the Bedford early on the evening and asked how late I was able to check in, I was told it didn't matter I could check in 24/7, just call the number on the door. Arrived around 1am, no answer, tried to call for two hours, never got in. I up spending more then double the money I paid, and taking a taxi 20 minutes each way with my young daughter. Spending an extra $300 that was unexpected two days before Christmas was upsetting. Im an only parent of 3, money is tight. I returned the next day and they appolgized, said I had to contact booking for a refund which I have and no reply. I've been a customer at the Bedford for more than 20 years, stayed there multiple times yearly. Not happy with the new owners, the last owners this would not of happened. The owner is an errogant prick, will not be staying there ever again. I believe I deserve a refund for there mistake.

Location

Carpets, rooms, bathrooms outdated and not clean

The location is great. Nice and close to stores and restaurants. We were staying because of my husband’s Christmas party and wanted a place that we could walk to and from.

We got a king room. The bed was terrible. It was uncomfortable. Our friends had a joining room with us and had two queen beds and theirs were quite soft and comfy. Next year I would get a room like that instead.

Nothing. It was a hole in the wall.

It smelled, our ac didn't work and the bathroom was covered in grime

Hotel was good, but the whole area around the hotel was under construction and blocked off. Not the hotels fault, but was definitely an inconvenience. (Late July, 2025)

Construction around the hotel.

The hotel design inside and out. Not having elevator is not so nice, but the stairs are like traveling in time. Breakfast is nice and offered in a beautiful room.

Loud music around until 2am. We found a bee in the bedroom and we had to clean up some spiders webs on the wall. TV was not working, they solved the problem but took a time. Their priority is the bar on the bottom floor. Reception is empty most of the time, and we had to go to the bar to get our request attend.

Location

Tv only had a few stations to watch

Location was good

bedsheets had stains, room very very dusty , huge gap under door to hallway, tiles coming out of bathroom floor, sink was obviously not cleaned, garbage left on floor

Great value for the price.

Nothing

Fine. Very basic breakfast

Check-in staff was not there Room had no towels Decorative bed linen stained

Location clean breakfast good value

Difficult to check in no body there we phoned some one came she was over whelmed I'm assuming just busy because of volks fest

Clean rooms friendly staff easy parking

No one at the front desk. The guy at the bar was rude and the lady that checked us out didn’t even lift her head. We booked 5 nights, left after the first. The tub was so gross we wouldn’t even shower and we kept our shoes on because the floor in our room was that gross. Booked the king suite with fireplace, showed up, no fireplace

This facility is quite old and in need of significant cleaning and upgrades. While I appreciate their effort to preserve the building’s heritage, the rooms and hotel are very badly maintained — Mold in the showers and it can be cleaned because I scrubbed it and my face cloth was black, the faucets were very dirty, the beds poorly made, and the carpets smelled unpleasant, stained and very dirty. Overall very very dirty. The carpets need to be replaced. When walking through the hallways they were not clean and a very musty smell through out the hotel. We dined at the restaurant; the food was decent, but the service was very slow.

It was ok nothing to compliment but nothing to complain about

Needs reinvestment

Great location!

Staff indifferent, not friendly, beds sagging, no coffee maker, complimentary breakfast very limited

Pictures on Hotels.com are very misleading. The hotel is pretty rundown. Paint is chipped and peeling, carpets were not only worn and faded but dirty. Shower had moldy grout. Draperies were shabby and helter-skelter. Not at all a pleasant stay. Breakfast doesn’t start till nine so if you’re an early riser you’ve got a wait on your hands. I’ll pass on future stays.

Old and worn down. Bathroom tiles coming up. Carpet very old and stained. No iron. Breakfast way too late as it starts at 9am to 11am. I am from this area and was shocked. Shower sounded like a kettle. Cowebs and bathroom fan has inches of dust on it. I do not recommend. Will be staying somewhere else next time even though it was the cheapest in the area.

This hotel was so disappointing. When I checked into our room, there was a half a glass of water left on the counter. There was no one at the front desk (the whole time we were there) so no one to complain to. The mould around the bathtub was disgusting-we didn't use the shower. There was construction around the whole hotel, so not able to eat outside on the patio. I wish we were warned about this. I would never recommend this hotel.

The check in consisted of a sign directing us to the bar. The bartender was very busy and only asked our name and then handed us our pass cards with the instructions "It's on the second floor" Even though we hung the "REFRESH OUR ROOM" sign on the door. No housekeeping was provided. Also, some of the towels had a yellowish hue to them. They didn't look very clean. When we checked out. The woman at the desk didn't even look up until I said "Good morning". And then she just took the pass cards and went back to her computer screen. So I asked if everything was good. She didn't even look up to respond with "Yeah". The waitress in the restaurant/bar was terrible. She didn't even bring cutlery to our table. The guy from the kitchen had to get us some when he brought out our meal. She didn't come by to ask us if everything was okay until after we had finished our meal. And then she didn't apply the 20% off discount that they advertised on their menu and signage. On top of all this, the sidewalk outside the building was torn up with construction. I know that this part was not their fault, but it added to the miserable stay we had. We would not return to this hotel.

Nice property, area and property was under going renovations

Centrally ocated

We would have liked a coffee machine in the room. Other than that, everything was great. Loved the location. When we were checking in, we met friends of ours from home who were staying in your hotel as well.

Needs serious updating

Was in construction area poor place to walk

In a nutshell. Older place, not very charming and in need of a redo. No elevator, so if you need one, look elsewhere. The room was small and worn out, but very functional. I would normally say why not: Cheap, great location and it works. THE reason I wouldn’t recommend or return, no sprinkler system or smoke/CO Detectors that I saw. Not sure what goes in Canada, but a no go for me. Not recommended out of safety concerns.

Only issue we found was a lightbulb burned out, and another one missing from a lamp. So very minor.

Hi l got a message just we were going to get a refund,but still nothing???can you tell me when l should expect it to happen? Thanks

We really appreciated the old charm of the area and the building. Staying in The centre of old town is a real treat!! Many options for dining, theatre, walking to the water is a good hike through some beautiful neighbourhoods.

Booked this hotel according to pictures and some reviews. It was not to my satisfaction. The hotel itself indeed is needing upgrades. Both common areas and rooms. Staff was not friendly and did not make you feel welcome. Location was great. For what we were doing. Will not recommend this hotel.

Clean room, friendly and efficient staff

Nothing unique about the property

The staff and service at bar was exceptional with people staying late to serve us. However, the property is tired and needs new carpets up the main staircase to restore the building's grandness. Overall, the rooms are tired and while clean-ish the furniture and walls are banged up and the room carpeting needs to be replaced - we wore our flipflops in the room.

Hotel room was not as it was in the pictures upon booking and choosing the room

Whole building needs lot of work. Even the stair rails are scary. Likely a 2 star on a very nice day. Shower grout in filthy state. Only good thing is great location..in town square. Not recommended.

Hotel room had only three pillows. The toilet paper was on its last pull. Had to ask twice to get some. They would not give it to me. Had to be delivered to room. Tiles on bathroom floor lifted and had to put back down after shower. Interesting stains on wall above bed and table in hallway had stains spots the whole weekend. Not a very clean place. Would I go back….. only if absolutely nothing else available. Oh. No coffee maker or microwave in room. Microwave located beside ice machine at end of another hallway. Have to give this place a 1 out of 10. Sorry folks but place needs some fixed.

Very cool older building

Check in staff were rude and extremely angry at being bothered Actually witnessed this same young women yell at an elderly couple complaining or odours in there room and hotel. Such disrespect for customers

Don't waste your money here. We limited our stay to 1 day after seeing many disturbing issues. There was black mold on the bathroom ceiling. The toilet was not properly secured to the floor as it rocked upon sitting on it. The shower enclosure was not affixed to the floor and the wall mounted toilet paper dispenser fell when replacing the roll. There are too many other incidentals to mention!

Very impressive decor

Alright

Don't waste your money here. We limited our stay to 1 day after seeing many disturbing issues. There was black mold on the bathroom ceiling. The toilet was not properly secured to the floor as it rocked upon sitting on it. The shower enclosure was not affixed to the floor and the wall mounted toilet paper dispenser fell when replacing the roll. There are too many other incidentals to mention!

There is black mould in the bathroom ceiling. The extra blanket was not even folded. The room is dusty. Ceiling is peeling. Bedside light did not work. Ice machine had no ice.

There’s mold, a lot, on the walls above the bathtub. The carpets are dirty. The internet was slow. The shower water was good, and the mattress was comfortable. The young girl at the front desk was okay, but other two ladies were rude: they didn’t even return our greetings! This is our first time staying at this hotel, and the last time too!

over-priced,room was dusty, construction, roads were blocked off, everything was closed.

It was such a bad experience at the hotel. It was like a truly frustrating and unpleasant stay. It's completely unacceptable to deal with issues like a lack of an elevator, poor maintenance, and a dirty, moldy bathroom. I deserve better than that. I’m so disappointed and I'll never return.

Black mould on bath tub grout is a deal breaker. That’s gotta go

I fell as walking out door due to unstable area. Twisted ankle.

Great location, so so service, had to remind housekeeping to clean the room even with the sign on the door.

This hotel was a disgrace of a stay. We stayed for 3 days and other than the price, everything was pretty terrible. The check in was very unfriendly staff. I asked what year the hotel was built and the front desk receptionist didn’t even know the basic history of a beautiful historic hotel that they work in. It’s 1896 based on a quick google search. In the 3 nights that we stayed we didn’t have our room tidied up once! Even though we put the door sign on to to do so! Using 3 day old towels is disgusting. On the third night we ran out of toilet paper and had to call the front desk to bring us this basic. No conditioner in the bathroom, just two shampoos. On the final check out day, we decided to go for breakfast. We came back to our room at 10:30 to find out the room was wide opened. I didn’t check out yet! This disregard for private property inside the room is appalling. I’m all for staying in small historic places but the management of this place is grossly inadequate. Dirty and dusty carpets throughout the property and inside the suite. No properr ventilation in the bathrooms. The air conditioner worked but the display was broken which made it hard to navigate the unit. The bedding is flimsy spring mattress which was very uncomfortable with 3 different types of pillows that are mismatched (one of the pillows was long in a queen pillow case) The sheets are low quality and very itchy. And the comforter is covered by bottom and top sheet which seemed to not washed.

The hotel was so beautiful. It was older place with character. The room was spacious and gorgeous. The restaurant was great too!

Lots of road closures and construction makes it very hard to enjoy. But hotel has parking outback. It’s outdated but clean. Rooms are nothing special as they’re all outdated and old. I’d stay here again because price was perfect. Didn’t deal with staff at all so not much to say there. Pub that’s inside is great. Live music at times as well. Great spot fur e joying the whole square but lots of fencing surrounding construction adds a few mins to walk or hard for people with mobility issues

Room was small. Bed was good. Breakfast was adequate. Good location.

Good location, cheap. Breakfast being included is good. I upgraded my room and it was nice and roomy

Carpets all throughout the hotel are dirty and need replacing. The buffet table at breakfast was disgusting. Crumbs and spills everywhere. Didn't look like it had been wiped down in weeks. Location was good.