Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Travelled with 10 people, everyone got food poisoning. To expensive to travel anywhere from the resort. Staff was great, pools were nice

The royalton its self was beautiful. The food is not good at all. Like a 2 out of 10. If you are booking for your kids this is the spot. Kf you arw a couple booking for just you two go soemwhere nicer. The best thing was the pools. Alot of workers do not know english so instead of say no english they just look at you and not answer. We had a great time but the food could have been way better

smell

We had a three hour check in process, got charged extra and had to buy

The facilities are veey food. Very clean

Since we booked this property through Expedia, we had to go to a different area for check out, which was across the resort. Also, when there was an issue in the room, it was difficult to get someone from Guest Services to help us. It was only when we went through the Guest Services Expedia that we were able to be assisted. Ariana from Guest Services Expedia was amazing. She was responsive and helped us with our restaurant bookings. She was professional, friendly and very helpful.

Resort was great. Lots of different restaurant options and the pools were nice and clean. Only thing was at the mexican restaurant agave, my wife got the mole chicken enchiladas and something tasted very off with the sauce. Like it had gone bad a month ago or something so we didnt eat that. Other than that the other restaurants were great and the drinks were delicious.

Good property

Everything was really nice and clean The staff was very friendly

There was ONLY one thing I had an issue with, there was no free bottle of alcohol in the room. Usually when you have a swim up or you have like more VIP diamond they give you like an incentive and they didn’t give us a bottle for the room but other than that, the service was outstanding.

Friendly & helpful staff, nice resort for a family vacation

Spa was great

Super clean nice and fast staff

We paid extra for diamond club. The first day we got there we were offered a free activity if we attended the “morning breakfast” we were told that it was only 90 minutes long. When arriving to the we were denied entry because we had an activity planned for the same day later on in the day. They threatened us a cancellation fee for not attending 4 hrs they said the morning breakfast is long & they need ppl to stay the whole day before you can get an activity. The activity was lied to us about. They get commission to get you signed up. They were upset that we had something to do later on that day after we told them before signing we didn’t have four hours to waste with them. The diamond club food is the only decent food they offer the same buffet food is served daily, it’s cold not tasty. Zen restaurant is horrible. Our butler scheduled me a bday dinner for 9pm upon arriving we were told there was an 1 hour wait we brought our baby with us that was getting impatient they then sat us at a regular table instead of the reserved hibachi. Our butler apologized to us the next day & reserved hibachi at the same restaurant the next day the lobster was overcooked and rubbery. I refuse to eat it I was denied a refund. $86 lobster burnt. We caught a crew member in our hot tub, “fixing the Jets”. We asked him who asked him to come. He ended up being in the wrong room. The first 2 days our TV remote did not work my son couldn’t watch tv. Leak in ceiling got patched 2x moldy smell. Horrible

No lo recomiendo, la comida y el room service malísimo , las personas que trabajan ahí parece que estaban hartos de la vida , lo único que me gusto fue el spa .

I had my wedding here which was absolutely incredible. The Resort was very nice. I had the diamond club which gave me a personal Butler for my entire stay. The Butler & entire staff were amazing, very accommodating. They go above and beyond! My biggest complaint is that it was extremely noisy outside of the room… You can hear EVERYTHING outside in the hallway. People late at night shouting, arguing etc, & then can hear staff/housekeeping at like 6-8am. It also doesn’t help that our room was across from the housekeeping area. Definitely did not get much of a refreshed goodnights sleep, especially for my wedding week away from long hours at work. Also, I had requested a (King Size) bed for my wife & I. We were given (2 Queen beds,) while majority of my guests who came to my wedding that brought friends got a King bed? They offered to switch us more than half way into my stay to make the switch but with a week’s worth of stuff for a family of 3 was too much to move around & did not feel like it was worth it at that point. I felt like some my family and friends who didn’t have diamond club, had a much nicer equipped room than the diamond club & my cost was so much more. When a wedding is planned & spending a TON of money. Bride & Groom need to be a priority especially booking 8 to 12 months in advance & to be told from the moment of check in, that they don’t have a King bed available.

Lo recomiendo 100%.

Solo deben mejorar algunos aspectos del servicio gastronómico como la variedad en el bufet,por lo demás todo muy bien

The staff was top notch! Since we booked through Expedia, we got a special check in and assigned to a staff member to check on us daily and help us out! Ariana was amazing and so helpful anytime we needed it! The property was absolutely stunning with amazing photo opportunities, and breathtaking views. An amazing experience!

We stayed 7 nights at Royalton Splash Riviera Cancun with our 3.5-year-old and friends who also have two young daughters. We travel to Mexico every 3 months and, despite reading mixed reviews, decided to give this property a try. Unfortunately, the experience fell short in many areas. Check-in on day one took almost 2 hours at the Expedia lounge as staff kept going back and forth with their manager over text about possible upgrades. After all the delays we ended up keeping our original room. When we walked in, we noticed visible mold in the bathroom, and the building itself was surrounded by active construction. At night, even with white noise, we heard cleaning crews in the hallways, and at 6am loud banging and dragging furniture above our suite woke our daughter. After complaints and more back and forth, we were eventually moved to another room the next day. The food was another disappointment. The buffet repeated the same items daily, often ran out of food, and the poolside options were extremely limited. For a family stay, variety and convenience were lacking. The resort also felt much smaller than advertised, with limited activities, and would have been boring if not for traveling with our group of friends. On a positive note, some staff stood out for their service, especially Eduardo, our concierge, and Mardo, a buffet waiter. Still, overall this resort does not live up to Autograph Collection standards. I would recommend looking at other resorts.

Pools and lazy river were overcrowded; service was extremely slow and lacked the typical courtesy you would have expected. Food was fair at most of the restaurants on site.

Superb resort , respectful staff , great hospitality

Nice & respectful people good service

Clean room & great view, a lot of options for food & good drinks as well They treated us VIP at check in, at Hunter Steakhouse & shoutout to Mr Fransisco & the manager of the restaurant

The staff and resort were nice & my two rooms were upgraded which was a plus. I enjoyed my stay and would recommend others to stay her.

Hotel room was not value for money! Diamond Swim Out was a joke! silly little slip of water facing the bushes, there is nothing swim out about it. Do not pay the extra money for this as it was a waste of money! The water was dirty also! we had to remind them daily to put basics in the room like slippers and snacks for the mini bar. It's not clear what exactly you are paying for. Food at the hotel is just OK. they ran out of many things on a daily basis and didn't replenish for a couple of days. Ice cream, ham, mushrooms, basic items. Also be prepared to pay $130 return to and from the hotel in a taxi! it's a 15-minute trip so not sure why it's so expensive. why doesn't the resort have shuttles to collect and return their guests. also, the beach was gross. I saw 2 people on the beach the whole week. The ocean was brown and loaded with awful seaweed. no mention of this from the hotel.

Beautiful beach. Clean property very nice resort

Location: beach water was nasty. Pool: clean, plenty of space Service: was great, personal assistant Ari provided exceptional service and support

overall 7/10

The room was clean and comfortable. All the staff were friendly and accommodating and helpful. Only con is the morning calls that woke us up multiple times.

All of the bartenders discriminated against us and did not pay attention to us. The drinks were not great. The staff, moreover bartenders, will insist on tips or they will not even look at you when speaking.

I went to celebrate my daughter's birthday. since my reservation was thru Expedia my check in process was easy however, the rest of the group were inline for almost two hours. the food was not great you better off making reservations for the restaurants and it has to be done a day in advance.

Im gonna take a moment of my time to write this amazing review about the hotel staff with special mention of my room servers Yareni y Clarisa, they are amazing and friendly person, always taking care of me and my family, I recommend this hotel for family vacation to everyone wants to visit Mexico (Cancun) Hola voy a tomar un momento de mi ajustado tiempo para recomendarles este bello Hotel en Rivera Maya cancun, muy buen staff destacanto a nuestras muchachas del servicio de habitación Yareni y Clarisa, muy buenas personas y super atentas conmigo y mi familia, excelentes trabajadoras y con una infinita calidad humana, ojala y este review haga efecto en sus jefes y la lleven a un proximo nivel dentro de esta instalacion…

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Love love this place, can't wait to go back

pools

Loved it, will definitely go back

Very good

Everything was perfect the room was clean and the view was amazing, the staff very professional Ariana was amazing

This place was amazing if you have children. They have indoor playground that fits for infants till young children. I wish they would allow both parents to be at the playground even though when we were there it was barely any other children. We love the waterpark and lazy river. We also enjoyed that there were verity of the restaurants. We enjoy cultural and shows in the center of the hotel every night.

The staff needs better training in being nice with clients. The Staff at the Store were very rude-Guillermo

Atmosphere smell so bad

Nos querían estafar todo el tiempo, tratando de vendernos paquetes de turismos además que nos cobraron mas dinero del que era

We would like to sincerely thank Eduardo and Adriana from the Expedia Concierge team for making our vacation truly memorable. Their professionalism, attention to detail, and warm hospitality went above and beyond our expectations. They consistently provided excellent customer service, ensuring that every aspect of our trip was smooth and enjoyable. We are very grateful for their support and will definitely recommend their outstanding service to others.

Expedia staff at the hotel were not competent at all. Check-in took the longest, even though there were three staff members present and able to assist. When we got to the room, the key bracelet they gave us to open the door was not activated. We had to wait for someone to come and open the door for us. When we entered the room, I saw stains on the sheets. One of the chairs was broken, and the jacuzzi I paid extra for was falling apart. The liquor was extremely watered down. The pools, water park, bowling, and trampoline park were amazing and so much fun! The restaurants were great as well.

We stay with my 3 year old son and my wife. The only thing that was AMAZING was there was LOTS to do for kids and my son enjoyed it alot! However my wife and were very disappointed for few different reasons...as soon as we entered the property it smelled absolutely disgusting!!! given the fact it's a seaweed season we were prepared but the smell was way beyond seaweed!! We took a day trip out of the hotel and went to the city itself and we didn't smell anything anywhere by the beach! The other big disappointment was the ocean.. it was no turquoise like the pictures or like the hotel zone area and it was all brown and dark and not swimmable at all. Another downside was the quality of the food... it was very bad! The only ok restaurant was the Zen Teppanyaki... We've been to many all-inclusive in Cancun and never have we been disappointed like this. My wife and I both got food poison at the Italian restaurant and ended up staying in the room for a whole day to recover :( In overall the only benefit was it was very fun for my son but everything else didn't meet our expectations and will not be back at this resort.

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Royalton is a Great Resort to share time with Family and Friends. The focus that they have on quality and care for their guest is one to mention. As they continue to improve there processes with checkin and reservations for their restaurants. The focus should remain on the the customer’s experience and how to not only speed up the checkin but to be more effective and efficient. As with any improvements there is always pain points; but with continued surveys and feedback they should get there. Another opportunity to review would be portion sizes in the restaurants. I believe there would be less waste if they were smaller. And or advertise those larger portions as shareable on The menus. Overall, This Resort is Nothing shy of beautiful and well played out; with continuous improvements it will be one of the Top to visit.

I’m

There is a lingering odor of sewage in our diamond club room. It is mentioned by others

Super service in the hotel the best

Amazing property. Lots of activities available. We appreciated the VIP access. Would definitely go back.

If you stay here you have to eat at the restaurants for dinner, the buffet was not very good the food tasted pretty bad, bland and not fresh. The lack of fresh fruit for breakfast was also surprising. But the stake house is amazing as well as the cave restaurant and the Japanese one.

The water park was a great feature on the resort. All family members including the adults had a great experience.

We won’t be back

Facilities A+ Service Excellent. The Only bad thing was the beach Sargssum.

Overall the hotel is good, there is a swamp that emits a strong bad odor all over the hotel grounds. Staff was friendly once you get aquientwd

The food in the buffet was terrible,fewer options in the bars and very hard to make a reservation in the specialty restaurants

I enjoyed the layout of the property. The swim out pool was clean and great. I hated that there was larvae in the shower stall, it took 1 days t I get a crib and my promise to have the door decorated never happened. I was beyond disappointed to celebrate his 1st birthday at this resort. It's sad because we've stayed at Royalton in St Lucia and it was fantastic!

Staff was nice tons of stuff fornthe kids to do BUT food was bad and check in was awful- again the kids had a blast and we would have too if the food was even ok

Our room had a leave two nights in a row. So much the floor was flooded. Staff didn’t seem to care and we never received our “points” towards another Marriott stay like they promised.

Enjoyed everything except some of the food options. Really liked Hunters, Rio, and the French restaurant. Disliked The Cave restaurant. When we ate there - other guests didn’t not finish most of their plates either. Diamond club was worth it for the mini bar refill, snacks in diamond club, and the accommodating butler(s). The bar staff by the pool were 11/10.

Pretty, quiet environment. Staff not very friendly

Outdoor pools and restaurants were fantastic

Property very well kept. Amazing staff . The only inconvenience is that time share ppl will approach you right after your check in .

Great ammenities. Very clean.

Great for kids but food was alright. Very little choice for breakfast and lunch. Beach was not in good condition.

Property gorgeous, clean. food great Staff service terrible

I didn’t like the food

Food was not great. Room service was very delayed. Had some bad experiences at the restaurants. But it was fun, pools are amazing. Bars and nibbles are great.

I had an AMAZING time at the Royalton Splash Riviera. My sister and I started the week out celebrating my birthday, and ended the week celebrating the wedding of our friends. The staff were EXCEPTIONAL at every location. From walking out of the van from the airport, to check in, room service, each restaurant and event space, group activities, etc. The BEST experience for our first all-inclusive resort. Will be returning to this location and visiting more in the near future.

Lots for kids to do but not very clean, service was slow and food was mediocre

Good

The property is beautiful. The staff worked hard but the hotel was understaffed which led to slow service at times. The food at the buffet was only average.

I went for a family union. Everyone room was nice and smell great! Only my Room was smell like someone puked. I brought it to management. They refused to change my room. Didn’t believe what I said. ( why should I want to change my room while I waited for 4 hours to get my room—- I needed a rest. Omg). They send a manager follow me to the room. We all smell it but she said she didn’t smelled anything. I was told to wait for availability but i refused. They finally changed my room but the others room also smell like mold and humid. I too tired to at the time and I must accept it because it better than the first. Terrible, customer services. Terrible experience. Never coming back, i recommend the Hilton all inclusive.

Like

The staff were amazing, especially Gaspar, glenda, yasmin, and Claudia and Jesus

Everything was outstanding

Housekeeping needs improvement. There was no garbage bag or container in the room for garbage. Two days garbage wasnt removed or cups/glasses replaced. Rokm service is poor. Placed an order that took 2 hours to get to my room. Amenities such as ice cream and pizza shop closes early.

The resort is beautiful and so many great attractions and shows for both kids and adults. Food was good. The only downside was that I booked two beds for our family of 4 but ended up in a room with a king bed and a very uncomfortable sofa which made each night sleep dreadful. Staff was amazing especially Kenny from Taj, Jairo from hunters and Andres from zen. Jonathan from Expedia has made the booking of our reservations a breeze and surprised my parents with balloons in their room for their anniversary. I would highly recommend this resort!

Wonderful!! The staff are amazing!! The only problem is the beach.

The check in process was very long but Kayla made the experience a positive one for us. She was the most accommodating and kind staff at the resort. We came with high expectations based on the reviews and previous experiences at other resorts in Cancun. We had 2-3 negative experiences at the buffet from wait staff - specifically with one who snapped at my 8yo son who asked what was on the drink menu. My son was embarrassed and on the verge of tears - he ended up skipping his dinner that day. We saved up all year for this trip and was disappointed with our experience and lack of customer service. We are mindful of how hard these employees work and am generous with tips and make sure we show/express our gratitude. Besides this, we had a bad leak in our room and someone came to patch it up. You can smell the water damage. We will not return and plan to visit other resorts in Cancun in the future.

Water not filled in fridge, almost impossible to get a seat near the pool. Small pools. Cool slides, impossible to make dinner reservations.

The resort is exceptionally clean and well maintained. The food options from the buffet to the specialty restaurants were awesome. The service throughout the resort was prompt, friendly and thorough. I'd like to give a special shoutout to Janette our Bolybed server for 3 days who was incredible and so friendly and sweet. We will definitely return.

Loved it all

We are a family of four stayed in Royalton Splash for 5 days. We all loved this all inclusive resorts and hope the review below helpful to those of you considering it for your Cancun vacation Property and room conditions This resort is pretty new and they keep everywhere clean and nice. Omar was our house keeper, our diamond club room was spotlessly clean. The room is same as you see in photos, modern style , well air conditioned and lighted. Lobby, restaurants, spa and gym are all in great design and decor. The hallways can be more artist decor in my opinion but no big deal. Diamond club I saw some bipolar opinions on diamond club upgrade. Its totally worth it and makes a whole different experience if you ask me. Our butlers Dulce and Jesus were fantastic, they helped us to book our dinners at specialty restaurants , provided us the activities run down every morning. Diamond club also gave us the access to some pool areas which is less crowded and better served. Upon arrival, they will welcome you at their diamond club lounge, you can enjoy drinks and food when they process your check in. Otherwise you will be waiting in lines in the lobby. It also included a hydraulic spa experience during our stay (not sure if that's a seasonal promotion though). Me and my wife enjoyed it. Food and drinks Similar to what you have in mid level cruise ships. We went to different restaurants each night so we didn't feel bored.

Beautiful resort so many options for food. The kids loved the waterpark and ice cream.

We had a blast at Royalton Splash Rivera Cancun!!! We are actually on the plane right now going back home and already miss this amazing resort and the whole team, including restaurant and buffet workers, waiters especially Beatriz, she was great and the service was fast and excellent. Beatriz is very friendly and kind and we really appreciate her for everything!! Special thanks to Omar from the Vibe team!! Omar was wonderful, so much fun to be around. My daughter enjoyed playing beach volleyball with Omar and we did the dance class in the pool with Omar. He is such an amazing dancer!! Keep up the great work that you do to entertain everyone! Kudos to the entire Vibe team!!! We spent 7 days with my family and everyone had such a great time, the night time shows are top notch, fabulous experience!! The resort is beautiful, well maintained and organized. Our room was perfect, couldn't ask for anything more. Food was delicious, so many choices, we really enjoyed the food at the Gourmet Marche, Rio, the Cave and Zen Tepanyaki. I don't remember all names of wonderful staff and chefs. We really enjoyed the pools and the beach. There was always something fun to do like fitness class, foam party, music trivia. We really enjoyed our stay at Royalton Splash!! And the song is super catchy, my both daughters know the lyrics already!! Thank you for awesome vacation!!!

Poner menos hielo a las bebidas porque se aguan muy rapido. Sugiero po er el hielo triturado y menos cantidad. De lo contrario solo se puede tomar solo un poquito y se vota casi todo porque esta aguado. Muy agradecida de la atencion del sr. Eduardo de expidia muy profesional y super atento.

Great family time and experience

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Nuestra estancia en Cancún fue placentera y segura. El hotel muy bonito y con muchas amenidades. La playa si que no estaba bueno pues tenía algas y también mal olor pero en general satisfactorio. A diferencia de EXPEDIA que no hago más bookings con ellos porque te roban. Mi vuelo de regreso fue cancelado sin antes proporcionar un reemplazo y aún nada del el reembolso. Llamas al servicio al cliente y te pelotean y también hasta te cuelgan. No se ocupan de nada es la peor agencia intermediaria de viaje con la que he tenido la experiencia de viajar. NO VIAJES CON EXPEDÍA. No Lo Recomiendo en lo absoluto. Muy mala atención al cliente después que haces con ellos la reserva te mandan a reclamarle a la aerolínea. Te dicen lo que quieres escuchar para callarte la boca y que no reclames más pero al final te mandan un email con lo opuesto de lo que te han dicho por teléfono. Horrible que mala experiencia. NO LOS RECOMIENDO. No los recomiendo.

Good hotel, but too much sales pressure I stayed at the Royalton Splash Riviera Cancún during Easter week. The facilities and overall service were good, but something that affected my experience was the constant pressure to purchase vacation packages. From the very beginning, I made it clear that I wasn’t interested, yet they still insisted several times. I think this type of approach should be optional and respect the guest’s decision, so one can enjoy the stay without feeling pressured.

They are treating the Expedia customer same way as they are treating their own customers . They are giving worst location of the rooms to Expedia customer

Good place for kids

Beautiful resort. Loved the pools. Food was very good in the buffet. Was not able to get into any of the specialty restaurants despite trying multiple times. Beach was not able to be used due to the seaweed issue which was a big disappointment.

Great service!

My first time visiting Mexico, I’m planning my trip for next year! See you soon

Everything was great, except that they close the pool to early for my likeness

I love it because the have a lot of different attractions for adults and childs