Scarletz Suites KLCC by MyKey

Las instalaciones del hotel son nuevas, la infinity pool es muy refrescante y está muy céntrico.

Para hacer el check in tardaron mucho. En el pasillo huele mucho a humedad y no nos cambiaron las toallas de la habitación.

Close to eatery and KLCC.

No daily makeup for the room.

De locatie was super

Het zwembad personeel keek heel erg veel naar ons

Rooms were large and comfortable

Staff were unfriendly and not very informative and offered no assistance with local attractions. The staff never explained the property.

Great suites with an outstanding view, very spacious and convenient located in the heart of KLCC. The rooftop swimming pool was extraordinary.

We were family of 5 so we booked 2 suites and unfortunately we weren t in the same floor even if we requested it and also the hotel provided only 1 key per suite which made our shift from floor to floor impossible.

Piscina bellissima e palestra con vista. Appartamento con cucina, soggiorno e stanza da letto il tutto a 10 min a piedi dalle torri Petronas

Puzza di fogna in tutta la camera. Non hanno mai pulito in 2 giorni

Hôtel parfaitement situé en plein centre ville, il est possible de rejoindre à pied le quartier de KLCC - de nombreux restaurants sont aussi disponibles à proximité. Grandes chambres avec grande salle de bain.

Manque de place où se reposer au bord de la piscine et des ascenseurs globalement assez lents - il est facile d'attendre plus de 5 minutes pour en avoir un, que ce soit pour descendre ou monter. Manque d'isolation phonique entre les chambres qui sont prévues pour être communicantes.

Bon emplacement (10 min a pieds des tours petronas). Appartement spacieux, avec le nécessaire, belle vue. Piscine agréable bien que remplie et disposant de peu de transats. Service bagagerie top et pas cher. Le petit déjeuner est sous forme de formules au choix et se prend dans le café en face de l’établissement.

Ottima posizione per visitare i luoghi di maggiore interesse. Pulizia della stanza buona e personale gentile.

L’acqua della doccia è fredda. Non abbiamo usufruito della piscina perchè sempre molto affollata.

Lage ist super

Ausstattung, ein Besen oder Staubsauger wäre noch super

Good location Nice staying good facilities

Room light was damaged at entrance

Check in verlief reibungslos. Das gesamte Personal war super freundlich und die Lage ist top

The rooms, location and facilities have been awesome. The staff is also very welcoming.

Towels were charged at 8MR to be replaced

Great location & the roof top pool Is awesome especially at night!

We didn’t have any hot water the whole Time.

床有很多蚤，厕所沟有味道

卫生方面要改进，柜檯服务人员有改善，一点亲切感都没有

The bed is too bad it’s uncomfortable at all

Infinity Pool, Lage in der Stadt, Leckeres Café zum Frühstücken gleich über die Straße

Nur 1x Zimmer-/ Liftkarte pro Appartement, Alle Check-Inns aller Buchungsplattformen um 15 Uhr (Chaos), Unfreundliches Personal, Wartet beim Check-Out 11 Uhr ewig auf den Aufzug, Aufzug hält gefühlt in jeder Etage (24 Stops) und ist total überfüllt

Tolle Lage ,super Gym großes Zimmer

Personal war nicht so freundlich

Très bon établissement, bon emplacement

Mauvaise odeur persistante dans la chambre

L’emplacement est super. À 10 minutes à pieds des tours petronas. Le lit est confortable, nous avons très bien dormi. Piscine avec belle vue sur la ville

La chambre n’était pas très propre, l’évier de la salle de bain était bouché, la télécommande du ventilateur ne fonctionnait pas. Il manquait aussi des suspensions pour étendre les serviettes dans la salle de bain. Sinon l’appart est joli est bien décoré. Ils demande une caution de RM200 ce qui est une grosse somme. J’ai du batailler longtemps pour la payer en carte car je n’avais pas de cash sur moi. Et comme c’était mon dernier jour je n’avais pas envie de me retrouver avec RM200 sur les bras.

Der Pool ganz oben auf dem Dach war sehr schön und atemberaubend. Das Personal war freundlich und zuvorkommend. Bis zu City- Mitte nicht weit zu laufen. Ich bin zufrieden. Vielen Dank!

Great location and value for money. It is very crowded there, a lot of people in common areas and bathroom could use rennovation.

Great location and value for money. It is very crowded there, a lot of people in common areas and bathroom could use rennovation.

I really liked the spacious apartment. Having a kitchen and fridge at your disposal was quite nice. I really liked the pool on the 47th floor and the gym on the 48th floor. The view from the room was amazing as well.

My room could've been a little bit cleaner. In the bathroom there were cobwebs and dust. The floor to the shower was slippery and mouldy. Internet kept dropping out and was slow at times. I also wasn't told about the hot water system until I asked on the second day. The staff at reception were very blunt. The lift as well took an exceptionally long time to get to a floor. I waited for nearly 10 minutes at one stage just to get from the 29th floor down to the ground.

El apartamento era muy bonito y tenía unas vistas increíbles. La piscina súper chula y cerca de las Torres Petronas.

El personal fue muy antipático en todo momento, no parecían muy felices de trabajar allí o esa era la sensación que daban. Excepto una chica el resto fatal, no nos dieron ningún tipo de explicación en el checking, tuvimos que ir averiguando nosotros las cosas. El suelo del apartamento no estaba limpio, y en el menaje de cocina podrían poner alguna olla/sartén más…

La climatisation, le confort, la salle de sport, la piscine, le wifi

Worst hotel, they dont even have tissues nor do they label anything thats out of service like a dryer. How can a hotel be this bad. Kettle is dirty, microwave doesnt work either. Please dont fall for the scam. Book a better hotel than this

The worst hotel ever, they dont issue 2 keys. I have never seen a hotel do this before. Mind you its 2 adults and 1 kid. If one of us stays back. They arent able to get out of hotel because it requires hotel key to use the elevator. My girlfriend stayed back and wanted some food to order but they wont even bring the food to the room. Hotel room is a mess, kettle is dirty, microwave is doesnt work, they also dont provide tissue and soap bar. Dryer also doesnt work but they didnt even label it so we got wet clothes to dry up. Dont fall for this scamming hotel. Get you a better one

L'emplacement L'excellent rapport qualité/prix Les équipements de l'hôtel (piscine ouverte jusque 22h, salle de sport très bien équipée notamment) La petite supérette

Un des ascenseurs de l'hôtel était en panne ce qui rend long parfois le temps pour monter/descendre dans sa chambre (parfois +de 5mn)

الشخص الي نعيرفقط المكان سيئ

كل شي

I really enjoyed my stay at Scarletz suites. You get the feeling of a long term apartment. you get a whole apartment essentially for your self, with amazing views. Location is great, and I really liked that there is the pool and the convenience store downstairs (really nice for late night convenience store run). Recommended

I had to pay a deposit for the apartment in cash (which I was not aware of). I just arrived to the country so I didn’t have local currency with me. Thankfully they accepted EUR for the deposit

Location, pool, good internet, good tv

Walls are paper thin. There was a constant tapping noise three times in a row with a 20 second break in between from the room or ceiling above constantly (wasn’t ac or fans, I checked). Desk Staff were rude, elevator queues were long, probably the worst couch I’ve ever sat on in our room, we were asked for a $200 cash bond which wasn’t mentioned prior to arrival.

Location was not bad, room was clean

they want a cash deposit. not ideal if you go straight to the airport after an early check out. also it was only mentioned somewhere super small. there are only 2 elevators in the building and you need to wait in line sometimes, no kidding. in the morning there was a lot of trash on the floor in the lobby. many borer employees sitting instead of picking it up.

tout

le personnel, pas tres agréable a l’accueil et ne répond jamais aux messages envoyés.

Op lage

Stühle im Apartment sehr wackelig

Absolutely beautiful hotel, the rooms are big and very stylish & modern. The roof top swimming pool was my favourite part of the stay as you can look over the city with amazing views. I found the shop in the hotel really handy. +601156281260 really good laundry service if needed and super cheap and fast return. The staff at reception weren’t very approachable and were on their phones when talking to them so I ended up going to the security for help and they were very helpful. Overall I really enjoyed my stay here :)

Reception staff not approachable

The location is good.

The lifts were very slow, out of the 4 lifts, 1 was faulty. Th amenities were bad, only 2 bathroom towels and 2 toothbrushing sets given. There was no bedroom slippers, hand towels or floor mat. A CASH-ONLY deposit of RM200 was required, this was not stated on booking.com. The sound-proofing of the room was terrible, can hear the person next door even when he is speaking normally on the phone. Will definitely not recommend anyone to stay here. Not cheap either, very disappointed!

Baseng hva heil fantastisk, na

Cleanliness and nice room

Не бронируйте

Не бронируйте !!! Сервис ноль, ужасно все. Отдых испортили если честно

Первая комната была лучше, через 2 дня поменяли, так как были разные брони. Самый плюс только расположение, не далеко от центра , пешком мин 5 до башен.

Есть запах в номерах, мебель и диваны уставшие, грязные у пятнах. Сервис самый удачный во всем мире, особенно ресепшен . 2 номер был с запахом сигарет, мы раза 5 подходили на ресепшен и только потом нам поменяли и то только на следующий день. Разница пару штук, но разница в комнатах ужас просто, лучше переплата долларов 10. На ресепшене девочки слов нет, такое хамское отношения, как будто пришла к ним домой . Сервис самый ужасный из 20 стран где была. В целом Малайзия не знают что такое сервис

Location, very close to Petronas It had a lot of potential and I’ve been here before and it was much better

It didn’t feel clean. The sofas and bed had a LOT of stains, it felt really disgusting

Love the location and the bathtub, for someone who's tall I can fit comfortably. The check in was a bit tricky since it's a popular destination for tourists, so queues can take a bit of time. Parking can be claimed at the counter, lift is shared with residence and the facilities inside the room are complete.

It could do with a better soundproofing since I can hear my neighbour's TV, but other than that it was great!

Infinity Pooö

Sehr lange Wartezeiten durch Warten auf einen freien Aufzug, Chaos beim Checkin und lange Wartezeiten, Personal nicht hilfreich

The location is a big advantage, as it is close to KLCC and makes it convenient for exploring the city. One thing I appreciated was the staff’s responsiveness. When the TV in the unit was not working, it was replaced immediately, which showed efficiency and good handling of issues. The facilities also had some highlights. The view from the pool was amazing and definitely a standout feature of the stay. The gym was quite basic, but still sufficient for a simple workout. I also found the elevator to be fast and efficient, which made getting around the building easier.

Although the location is close to KLCC, getting around is not very convenient without a car or Grab, as the nearest LRT station is still quite far. The unit also lacked some basic amenities. There were no hooks in the bathroom to hang towels, and essentials like bathrobes, slippers, and even a kitchen towel were not provided, which made the stay less comfortable. Service at the reception was disappointing. The staff did not show basic courtesy during check-in or check-out—there were no smiles or even a simple “thank you,” which made the experience feel unwelcoming.

Lage, Dachterrasse mit Pool und schönem Blick.

Unerträgliche Lautstärke nachts durch Verkehr obwohl wir im 33. Stock waren. Sehr langes warten auf die Aufzüge.

Uniquement la piscine et la Gym avec la vue magnifique.

J’ai rarement vu un personnel aussi désagréable à l’accueil. Pas un sourire ou un bonjour. Et quand tu leur pose une question tu as juste l’impression de les embêter. La chambre pas confortable du tout : on sentait tous les ressorts du matelas, la machine à laver faisait un bruit comme si tout l’immeuble allait s’effondrer, et niveau linge de maison : médiocre. Une seule serviette et un tapis de bain pour une durée de 5 jours. Pas de savon pour les mains, pas de serviette pour la cuisine. La vue de la chambre était superbe MAIS ce serait mieux de pouvoir en profiter avec des vitres propres. Les vitres étaient tellement sales avec des traces de doigts partout.

Locatie

Personeel onbeschoft, hotel stinkt, kamers worden niet schoongemaakt

There was no bath towel and kitchenware. They took 200 myr advance but can’t even provide the basic facilities.

La proximité avec le centre commercial ainsi que les tours Petronas à pieds. Un restaurant juste en face de l’hôtel et à 2 minutes à pieds de l’hôtel. Il y a également une petite épicerie ainsi qu’un petit bar à café au niveau de la réception. La chambre était pas mal mais pas incroyable non plus.

L’entrée en chambre à 15h ! Quand on a un vol qui arrive très tôt le matin après plus de 10h de vol l’attente est interminable. Les chambre son nettoyé tout les 3j idem pour le changement de serviettes. 1 rouleau de papier toilettes pour 3 pendant 3j faut rationner 😂 Le personnel est DÉSAGRÉABLE. Aucuns sourires, parle très sèchement et très mal.

Good location in KLCC. Great to have the large room space and kitchen, dinning area. Good fan and air conditioning

Floors were dirty and sticky. Rooms have bad smell and made my eye sting.

A hely kozelsege,szep tetőtéri medence.

4 napot töltöttünk a hetelban,addig takaritas nem volt,a szemetet sem üritették. Probaltunk törölközőt cserelni,nem tudtunk. Studio szobát foglaltunk amiben konyha is volt,csak epp 2 kavés bögrén kivul,semmi nem volt. Probaltunk kérni legalabb 2 vizes poharat,azt mondták az nincs. A recepcio semmi kedvesség,semmi segitőkészség nem volt. Nekem egy oriási csalódas volt ez a hotel.

Ausblick Skypool

Auf fast allen Möbeln mit Textilien Flecken. Viele Möbel kaputt. Viele Stellen wie Wände und Fußleisten, Badezimmertüre dreckig. Im Waschbecken waren noch Zahnpastareste und Haare vom Vorgänger. Waschbeckenabfluss leckt auf den Boden 5 MYR fürs Koffer aufbewahren 200 MYR Sicherheitshinterlegung nur bar möglich

The location is great close to KLCC. The room is very spacious but little done to make the space functional. They do have a filter water machine which is nice. Our room didnt face the KLCC view so just want to manage everyone's expectation that not all rooms have that view.

The sofa in the room is so tiny its not comfortable for sitting. plus the covers were filthy especially around where the hand rest are. There are sweat and dirt stains. the shower area has a tiny glass panel but doesn't really protect water from splashing into the vanity area so it really defeats the purpose. The mattress felt super soft and cheap. The spot to hang our towels were in the shower and there is no way our towels can be kept dry while we are showering.

The apartment itself was clean, modern, well kept and spotlessly clean, the only thing letting the apartment down was the building / facilities management.

None of this is the fault of the host but the building communal areas were quite unclean and a lot of facilities were either broken or closed. The gym A/C wasn’t working, the spa pools were broken and the bar was closed.

- nicely located - cool gym - nice security guards - cool shop inside facility and coffee shol

- reception staff could have a better attitude - gym needs update and fairly small - sometimes need to wait a long time for elevator

Всё

Ничего

Die Lage ist gut und die Aussicht.

Erstmal war das Zimmer (vor allem unter dem Bett!!)extrem dreckig. Das wäre aber halb so schlimm, wenn wir nicht um 3 Uhr nachts Bed Bugs gefunden hätten und daraufhin in ein kleineres Zimmer wechseln mussten als wir gebucht hatten, indem wir uns dann natürlich ebenfalls nicht wohl gefühlt haben. Auf freundliche Anfrage unsererseits, dass wir eine Rückerstattung für angebracht halten, kam eine Antwort, dass dies überprüft werden würde und man sich für die Situation entschuldige…bis heute und auch auf mehrmalige Nachfrage kam keine Antwort mehr. Einfach unzumutbar!!!!

Top Lage, 5-10 Minuten Fussweg zu den Petronas Twins.

Recht unfreundliches, unmotiviertes Personal an der Rezeption. Zimmer renovierungsbedürftig.

Les ascenseurs étaient très longs

relatively close to public transport, close to areas of interest

the assistance and communication with MyKey, it is cumbersome, they respond slowly, they delay the payment of the amount paid for the guarantee, I have written to them countless times, I also sent a message to booking, I do not recommend mykey to those who want Scarlett suites klcc.

The stay and view

Elevator

Lovely little apartment, very clean, had everything you needed. Pool on 47th floor was amazing. Staff really friendly and helpful and handy ‘left luggage’ we used on our check out day. Good location and nice bars and restaurants around. Would recommend.

Nothing really.

Swimming pool and localisation

I had a problem with my apartment at the beginning, but talked to MyKey staff member and in 15 minutes was in new apartment.

Location - close to city center, great pool

Perfektne!

Great location, easy access to nearby attractions.

The lift takes quite long to come due to the busyness

to be honest everything was great and as expected

부킹닷컴으로 다시는 예약 안 할겁니다. 제 예약정보, 이름, 예약 번호, 일정 다 해킹당해서 사이버 피싱 당했습니다. 카드 정보를 입력하지 않으면 예약이 취소된다며 제 모든 정보가 포함되어서 왓츠앱으로 연락을 받고 결제를 진행했습니다. 젊은 사람이라 피싱에는 항상 주의했는데 이렇게 제 모든 정보가 노출되어 있고 부킹닷컴 링크로 연결되니 안 당할 수가 없더라구요. 다행히 카드결제이기 때문에 카드사를 통해서 조치를 취해서 결제금액에 포함되지는 않았지만 그 과정에서 해결하는데 애먹었습니다. 그리고 호텔은 엘리베이터 진짜 아침에는 지옥입니다. 48층까지 있는데 엘리베이터가 4개밖에 없어서 내려갈 때 오전시간에는 5분이상 기다려도 탈 수가 없습니다. 저는 13층에서 묵어서 그냥 걸어내려갔습니다. 화장실 냄새, 진짜 끝내줍니다. 암모니아 냄새가 너무 심해서 숙박하는 15일동안 환풍기를 쉬지 않고 틀어놨는데도 냄새가 사라지지 않았습니다. 참고로 제가 묵었던 방은 1313호였습니다. 그리고 에어컨 내부를 살펴보니 곰팡이도 잔뜩 끼어있었습니다. 데스크 직원들은 업무처리가 안되는건 아니지만 친절한 직원은 한 명도 없고 업무때문인지는 모르겠으나 앉아서 계속 핸드폰 들여다 보고 있습니다. 제가 상냥하게 문의해도 웃으면서 응대해 준 직원은 15일 동안 한 명도 없었습니다. 정말 유일한 장점은 저렴한 가격입니다. 방음도 잘 안되서 옆방에서 계속 떠드는 중국인 아저씨 아줌마의 대화를 계속 들어야 했습니다. 장기간 숙박할 경우, 방청소는 3일에 한번씩 진행되는데 그것도 해당일자에 제가 요청하지 않으면 먼저 와서 해준적이 한번도 없었습니다. 여행은 좋았지만 15일동안 있으면서 호텔에 대해서는 불편했던 점이 더 많았네요.

Сградата има супер разположение, близо до Кулите Петронас, Павилион и Букит Бинтанг също на добро пешеходни разстояние. Басейнът е страхотен, много приятен със зашеметяваща гледка. Не беше шумно, а и входа беше от тиха уличка, която беше много приятна със заведението отсреща. Фитнеса също беше добре оборудван, но постелките бяха ужасно мръсни.

Когато пристигнахме рано сутринта ни заявиха, че дори стаята да е готова, няма да ни настанят по-рано от три часа, ние бяхме съгласни с това, но искахме да оставим багажа си, имаше тази опция срещу 5RM, което не беше проблем, но нямахме все още от тяхната валута, тъй като бяхме пристигнали точно, накараха ни да изтеглим от банкомата във фоайето, които взе 6 евро такса, не само нас, а и всички хора, дори платихме и за друго семейство, за да не се набутват. Когато ни настаниха изморени от дългия път в 3 часа, бях разочарована, стаята си беше мръсна, недобре почистен под, следи от ръце на прозорци, огледала, прах, плота на кухнята не беше добре поддържан, имаше само две хавлии за баня, без такива за тяло или лице, писах на посочения номер и след около час дойде едно момче, за да ,,почисти праха” ( като всъщност просто го замаза) и да донесе нови кърпи, помолих го поне за още една за коса, но така и не ми донесе. За 10 нощувки нито веднъж не са почистили, не взеха дори боклука от кошчето, трябваше сами да го направим. Имахме и още една ситуация, докато се къпех изгасна тока, обадихме се и изпратиха охраната, момчето съдейства и вдигна бушона, на другия ден разбрахме, че е изгорял бойлера и веднага пратиха човек да го оправи, в това отношение бяха мили. Стаите и общите части искат просто едно добро почистване и малко повече внимание към детайла, за да станат прекрасно място за отсядане. Все пак цените бяха добри, но ако остане по този начин ви препоръчвам да разгледате други опции в района.

friendly staff, the host replied faster than I expected,

smell pee and smoke in our floor. sometimes the key card is not working.

Vor allem der Pool ist ein Highlight. Die Lage ist gut

Sehr unfreundliches und wenig hilfsbereites Personal. Es gab nur 2 große Handtücher für zwei Gäste. Keine kleinen Handtücher oder Geschirrtücher. Die Möbel in Bad und Wohnzimmer sind stark abgenutzt bzw. verschmutzt. Generell war das Zimmer zwar sauber, in Detailbereichen allerdings staubig. Es gibt keinen Zimmerservice und auf Nachfrage wurde unhöflich ein einzelnes Handtuch bereitgestellt. Das Bett ist sehr hart und die Fenster sind schlecht isoliert, sodass man nachts Muezzin und Motorräder hört. Am schlimmsten ist jedoch, dass die Dusche lediglich kaltes Wasser hat.

The location was really good.

The staff weren’t really helpful. Being in Malaysia I find the staff so helpful however these people at the front desk just were not that nice. They never came to pick up the towels or to clean the bedsheets for the whole week. I hated the elevator. You would need to wait so long for the elevator and then sometimes it wouldn’t even go up or down. The elevator was so hot. We were so high up in the room and then people just kept coming in and out of the elevator and then we just never got to go down. Just wasted our whole trip. You have to pay to keep your luggage in storage but then they want you to check in at 3 pm. They want you to pay money upfront for someone unknown reason. The washing machine machine didn’t even work. I had to go to the laundromat and spend my own money there. The washing machine was so bad all my clothes were damp and smelly.