Cebu Family Suites powered by Cocotel

The staff were amazing. The internet in my room never failed me. The cost to stay was more than reasonable. We were able to use a stovetop. We were very close to both Ayala and SM malls.

The building could do with some renovation. Although clean and packed with useful things like a refrigerator, microwave, and a stovetop, there are some aesthetic deficiencies in the bathroom and the kitchenette. We also were given only one keycard that needed to be slotted into the room wall in order to have power in the room. That meant that every time we left the room, we had to ask housekeeping to let us back in just so that we could keep the refrigerator running while we had food in there.

Location and price for value

Big room, clean

Front desk staff not friendly

Got what we paid for. Nothing to complain about

Shower head needs cleaning.

Nous y étions de passage rapide pour une nuit. Accueil sympathique, lits très confortables. Bon rapport qualité prix. Il y a un restaurant à 5 min à pieds super bon, local et très bon marché.

La salle de bain mériterait un nettoyage plus approfondi

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Es ist minimalistisch ausgestattet und hat alles was man braucht.

優點：簡單 乾淨 空間很大 。有冰箱 微波爐 鍋子 電子爐 甚至還有小電鍋。

缺點：離電梯太近 隔音不太好 ，電視後的隔間風大會一直敲門，請自備耳塞。

Nice hotel with kitchen amenities. Wish they would add a frying pan😁. No restaurant but there are a lot of

the place was nice and clean.

Good localization, with ok internet connection

Only few things in the room - you have to ask for everything like hangers, iron, etc.

Huge cockroach found in the room. Water pressure is good. Location is ok. Very spacious. Not much toiletries and bedsheets made my partner itch

I would definitely stay here again. Clean and newly renovated. Staff were great.

Location and resaonable price

Nothing, one of the worst experiences of my life and I have travelled all over the world

The attitude of the staff, seriously bad experience

Clean and convenient location

Not enough plates and cups for guest

Clean and quiet

Overall it was okay, my bath towel was dusty and theres no face towel available. They will give you wrong wifi password so we’re not able to use it. I double check and they still gave the wrong password again. They are not very organized.

This hotel is in a quiet neighborhood.

It’s all good.

Very clean facility. Staffs are approachable. Will definitely reserve there again when going for vacation in cebu

Hope they will serve breakfast buffet 🤭

The property itself is clean and beutiful but the surroundings need to be kept clean and free of litters and garbage.

Yes worthy of a return stay

Nice hotel with brewery next door. Stores are kinda far though

It was nice

Bed very comfortable, very spacious, AC worked well. they have water dispensers.

When we arrived, the room smelled like used oil, that small kitchen counter and table are too oily. Needs thorough cleaning. Not good quality of water in the shower.

The place is nice and clean. The people working there are very nice and friendly people.

The rooms were comfortable and it was good value for money.

The gym equipment was very limited.

The facility is very clean and spacious. Very nice staffs and supportive guards on duty who assisted in parking. Near SM and Ayala and fast foods. Near to a very nice hang-outs if you are a beer lover. Super nice. Will surely stay in our next family vacation. Another 6 rooms, haha.

Everything is okay except:

The cooking pan was not properly washed, cleaned for the next user. The boiling pot has rust inside.

The staff were fantastic. Take them away and this place would be very bland. The beds were comfortable and the location quiet. There is parking on-site.

Staying here is like living with an old uncle who's clearly the most penny pinching man in the world. You arrive to a reception where they have two manual doors and a step to drag your suitcase over and try to open. Then you wait endless amounts of time for the under-sized elevator. There are 2, but the owner is too tight to switch both on most of the time so you are left waiting forever. In your room, you'll be welcomed by the air-con off and the fridge unplugged. By the time you get the room cool and the fridge cool, 4-6 hours of your stay is already used up. Clearly the air-con design was never done by a professional as the units aren't in a suitable size or position for the rooms and for some cost cutting reason, whilst 2 are split systems, one is a noisy box style unit. In the family/presential suite rooms you'll find the potential for a good room, ruined by the cheap impractical Chinese style furniture and the lack of items in the kitchen cupboards. So think Uber v Taxi, Airbnb v this. This lack of any love in the rooms also leaves you feeling bored and dissatisfied. Despite the location seeming close to the malls, its just far enough that you need transport, and therefore isn't as useful as it seemed on Google maps from afar. There is basically nothing within walking distance of this location. There are some rooms/floors that allow smoking which is also a turn off.

The gym is EXCELLENT for a hotel gym. Rarely have a gym as well equipped as that - squat rack, proper weight plates, many dumbbells and benches. Very impressive and a great feature if it matters to you. The room was spacious and seemed clean. Bathroom good too. Location is pretty good, you can easily walk to cafes etc. Staff were friendly. Place is pretty near the airport and easy to get to by a grab taxi.

When I arrived the whole place except for my bedroom smelt really bad. I think it was because they had a Christmas party on floor 3 where the gym is. I went up to see the gym after checking in and the whole corridor was a huge mess, and no one had cleaned it up. Even the elevators and the lobby was dirty and smelt bad. I would suggest they should clean up after a function rather than leaving it to let the whole place smell. In the morning it was clean and the smell was better, so maybe I arrived straight after a party which was unlikely and it usually is not like that. I paid for a double room but was assigned a single room. I didn’t complain because I was tired - maybe they would have fixed this for me. But still not great to be assigned the wrong room when you paid extra for a double. Minor points but The hallway is light all night and there is a frosted window in the kitchen of the bedroom, and light comes in the room all night. Didn’t bother me too much but did make me a little more wakeful.. pillows are also thick and I found them uncomfortable.

Big room and value for the money,Big room.

Location and the guest slamming the doors to the room lare at night

Gym , TV

The kitchenette needs some cleaning material. It needs some glasses for drinks too. Maybe some salt too. No hand towels in yhr bathroom or tea towels in the kitchen I wouldn't stay there again because of the lack of those items.

clean,comfortable beds,spacious

The room is very spacious and has a kitchen. It’s clean and facilities look modern. It’s just what I was looking for as I was with my family. It’s such a great value for its price. All the staff were also friendly and helpful.

Convenience stores/pharmacy are a bit far from the location but the hotel has a mini shop that sells snacks.

The staff were courteous and helpful, always ready to assist with a smile, which made the stay even more pleasant. I appreciated the thoughtful layout of the room, as it was both functional and inviting, providing a comfortable space to relax. The beds were cozy, ensuring a restful night's sleep after a long day. Additionally, the presence of basic utensils, a microwave and an electric kettle added a layer of convenience. I particularly appreciated the thoughtful addition of a water dispenser on each floor level. This convenient feature eliminated the need to constantly purchase bottled water or rely on room service for refills, making it both cost-effective and environmentally friendly. This small yet impactful amenity added a touch of practicality to my stay. I had an early flight scheduled at around 4 AM, and I was relieved to find that taxis could easily locate the property using the Grab app. This made the entire process of arranging transportation seamless and stress-free, especially given the odd hours.

I wasn’t able to cook because there was no pan available, leaving me with no option but to postpone cooking altogether. I wished they had provided more hotel slippers, as having an extra pair would have been convenient and added to the comfort of our stay. I would have preferred if the bathroom had undergone a thorough deep cleaning to ensure it was spotless and hygienic. While it may have appeared clean at a glance, a closer inspection revealed areas that could have benefited from more detailed attention, such as the grout, corners, and fixtures, where dirt and residue tend to accumulate over time. The bathroom's glass door seemed to be designed purely for separation rather than functionality, as it was ineffective in containing the water within the shower area, leading to frequent puddles and the need for extra cleaning or towels to keep the space dry and safe. This design flaw detracted from the overall convenience and usability of the bathroom. Unfortunately, there were no nearby restaurants or convenience stores, which became particularly inconvenient when I unexpectedly got my period and urgently needed supplies. The nearest option was Ayala Mall, which required a taxi ride costing around PHP 170 one way, adding time and expense to address the situation. This lack of nearby amenities was a notable drawback during my stay.

I love the hospitality and level of service. I wish that full-course meals (i.e., breakfast, lunch, and dinner) were served at this hotel.

Accessible, clean, staff was super accommodating and friendly.

No gcash.

Clean and close to shopping and pier

Everything great, very clean, the staff is amazing all, and extremely helpful. Has also kitchen and room is very big.

The WiFi is not working (has internet for some seconds and is totally unstable). It’s a shame such an amazing hotel, great location, to have issues with wifi (almost everywhere in the Philippines actually). I’d strongly suggest you install reliable WiFi. Everything else is perfect!

The customer service is great. The receptionist responded to our requests immediately. They were also accommodating and friendly.

Based on the room that we had (902), we can smell the cigaret smoke coming from our neighbor next door. Also, the exhaust fan and heater in the Comfort Room are not functioning.

Affordable, clean, big rooms, friendly staff

Very much

BEST hotel, we enjoyed staying, in a convenient location with access to the major shops, restaurants, and Ayala shopping centre. The staff were helpful despite we arrived earlier than the check-out time we were allowed to check in without any extra charges because the listing says you can request it. We were given a room facing the sea on request and the staff was helpful whenever we requested anything. The clean water was available for drinking which was convenient.

NONE.

Reasonable price but good condition

Pls note up front I base all my hotel reviews by juxtaposing my stay with the price of the overnight(s). This hotel is perfect for a budget-minded traveler who needs a place to crash btw domestic travel in the Philippines and/or a place to stay before flying out of the country. Clean, well run, polite staff, practical location. Rooms are also very spacious. Strongly recommended!

Its okay’

No foodchain

There's a desk and two chairs. And kind staffs. Good quality of Wifi

There's some little stains, hairs on the bed blankets. And some hairs on the floor. Some ants

The beds were comfortable, and air con worked well the room was modern and clean.

Bathroom room sink tap had the water restricted to a fine spray. Shower would alternate between hot and cold. These are an easy fix.

The gym was nice.

Great room as it had 3 beds and had little one with us. Also nice little Gym on the 3rd Floor.

They are always happy to serve.. very helpfull..

Shower is too open. The water from the shower plashes out to the toilet floor.

The place is so spacious and clean.

N/A

Very clean, kind staff.

There was no 7/11 or store nearby. But that’s just something I like to have close by, other than that it was a nice stay.

The place was close to Ayala Mall. It has a kitchenette, we were able to cook our food.

The bed sizes were small.

Apartment was really specious and had everything what we need for 1 nights stopover, additionally had fridge and basic kitchen utensil if planning eat in.

We had noticed that in room missing towels, on the way down we had informed accommodation. When we returned late that night no towels, after call to reception we had been told that they have no more towels in the hotel. I made my way down to reception asking for towel not extra towels and can they actually move them from not occupied rooms. Finally we had received them - very unprofessional. Hotel was really loud as there was some function on 3rd floor and music was really coming through 5th floor.