Hotel Chocolate Tradicional

La vista es muy bonita pero la ubicación que te dice no es la real, no es como que esté céntrico realmente para que no se vayan con esa idea, el desayuno está fatal, el lugar está limpio, cómodo y pues desde el cerro tiene una bonita vista, el personal de recepción muy amable

Que no sean sinceros con la ubicación y la comida

Las vistas son maravillosas, las instalaciones son muy buenas

les recomiendo poner extensiones para poder conectar los dispositivos para que sea más fácil cargar baterías

La ubicación es buena, en 10min caminando despacio llegas al centro, es un solo callejón no hay pierde. La vista increíble, el restaurante delicioso y precios normales

Podrían mejorar la limpieza y suavidad de las toallas, algunas tenían marcas de "percudido"

La ubicacion y la vista panoramica que se ve de la ciudad

Lo que ofrece el hotel es de excelente calidad

Que estaba muy tranquilo

Qué cuando hacen la limpieza no cambian las toallas, y q la habitación estubo fuera de la resepcion deberían de comentar en la publicación

Todo muy bien habitantes muy bonitas

La vista hacia el Centro Historico de Guanajuato

El acceso.

Desagradable pues te mandan a un hotel a registrar y el hospedaje es en otro hotel ,la limpieza de las camas muy mal tenían cabellos y manchas hasta el olor del perfume del huésped anterior.lo bueno es que ya conocí el lugar y no regresaré y no lo recomiendo. Es mejor hospedarse en el castillo de santa Cecilia

Estuvo agradable la hospitalidad. El cuarto estaba limpio y amplio. La distancia al centro fue relativamente cerca y al mismo tiempo está lejos del bullicio del centro.

Lugar muy bonito, algo confuso para llegar pero hermoso, la habitación muy cómoda

The hotel was not in the location shown on Expedia. Rather than being in the center of town it is high on a hill, requiring a steep walk down and back up the hill to visit the center. My room was not at the main hotel but at a secondary location which was a walk down the street and down a hill. The property has many stairs to go down to the garden then more stairs to the room. The room has a nice coloured glass window, but it has no curtain, so the lights in the garden shine in the room all night. There were no baked goods for breakfast as stated on the offer for the room, and to get a coffee in the morning it is required to walk back to the main hotel. The

En la propiedad no hay servicio de WiFi y faltan muchas cosas que en la reservación dicen que tienen

Amenities not as listed on own website nor hotels.com. No coffee maker in room or in hotel. Restaurant only opens at 8 am. Nothing in the area outside hotel for food unl Staff is friendly but amenities lacking, especially at the Deluxe location, which is a 350 meter walk away up the road (also not clearly indicated when booking). Restaurant is also in other hotel. Nice room, comfortable and quiet with superb view. Minibar is great, but with lack of food services in area, a coffee station is required, either in the rooms or in common area as listed in description.

Una vista excelente del centro histórico de Guanajuato

Es muy difícil subir y bajar escaleras con equipaje y no hay servicio de personal, para dar soporte,afuera no pasa transporte para el centro,tienes que bajar muchas escaleras para bajar.... aproximadamente 15 minutos,de regreso tienes que tomar taxi...

.

It’s a co nice place, but slow service and they need to improve cleaning

Bonita y amplia habitación, bonita vista de la ciudad. Amabilidad de los trabajadores. Falta de toalla para manos, shampoo, contacto en el baño y a los lados de la cama, hay tasas pero no cafetera.

Super good and safe

La queja es que la reservación era para chocolate deluxe y a la hora de hacer cheque in nos cambiaron a otro hotel y como no conocemos la ciudad tuvimos qué aceptar de lo contrario hubiera cancelado en el momento

The patios and restaurant I really like but I did not enjoy the walk to Centro because it is so very steep.

All was excellent

Menú en la habitación falta información sobre alimentos y opciones de bebida para servicio a la habitación

The staff were very friendly and helpful. Not really close to the center but transportation is provided for a fee. I guess we should have read the room description a bit better as the room we booked did not have AC and was very warm. We were moved to another of their locations and the room had AC and was very spacious. We had a great view of the city at this location. The only thing that I will complain about was that the beds are very hard and uncomfortable. We had a great time in Guanajuato! Very beautiful city!

Price was very affordable and the customer service in person was good ( not over messages). Then room was dirty and it had stains on the bed sheets, we found some clothes in the bathroom and the worst part there’s no A/C. They also try to change my reservation and resell me the same room for a higher price ( because I arrived after their check-in hours)

Muy bien

Todo estuvo bien en la estancia ,solo que en la llegada en la noche el acceso a la habitación estaba muy oscuro

Lindo, pero no está muy cerca del centro y te hacen caminar de un hotel a otro para ir por tu carro al estacionamiento.

Muy bonita vista, el personal atento. Solo que los servicios no eran los adecuados y atención en el restaurante

とても綺麗で、スタッフも優しかった。 場所がだいぶ上にあるので、到着するまでに疲れる。

No hay clima

Great value for money, fantastic view of the city from the property and from the rooms. Short walk down the hill into the city centre. Parts of the property seemed a little tired, however for the value this wasn’t an issue.

Los hoteles están separados y es complicado porque el auto lo dejas en un lado y debes trasladar todo a pie, y el otro tema es el restaurante solo uno tiene y de igual forma para tener alimentos hay que ir a pie, o igual que tuvieran servicio a la habitación

Tomamos este hotel porque la habitación tenía Jacuzzi, pero la presión del agua era muy poca, tardo más de una hora en llenarse. El hotel Deluxe no está muy accesible ya que los taxis no entran al callejón y el desayuno lo sirven en el hotel chocolate de aún lado, lo cual sí debes de caminar, salir a la calle e ir al otro hotel que está saliendo del callejón. En cuestión de limpieza y servicio todo bien.

Room and staff were lovely

Jacuzzi didn't work, water pressure was dismal.. that was disappointing. We paid a lot more for a "lux" experience but it didn't feel lux so that was sad. Don't make guests pay more then expect us to park at the lesser expensive place and lug bags up a hill and not have the bath work properly! Freezing cold or boiling hot water in the shower made for an unhappy definitely un-luxury experience!

Property is clean and very nice with a great view of the city below. Staff is helpful and friendly. You have to walk about 325 meters to sister property for breakfast. Rooms don't have heat or air conditioning.

The hotel staff were very attentive and helpful. The hotel was very clean and the room had an amazing view of Guanajuato. They have parking. It's a little hike down to the center of town and they offer shuttle service at a small cost up and down too.. We had a wonderful relaxing stay. Definitely will book there again.

후기를 잘 남기지 않는데 특히 한국분들을 위해 한글으로 남깁니다. 고급 호텔은 아니지만 고급 호텔 이상의 만족도를 느낄 수 있었습니다. 저는 과달라하라에서 저렴한 숙소에 묵었다가 너무 불만족스러워서 메리엇계열 스위트룸으로 방을 옮겼던 후에 과나후아토로 온 것이어서 조금 더 까다롭게 살펴봤다고 보셔도 좋습니다. 호텔 구석구석 관리를 열심히 하는 흔적이 느껴지고 인테리어도 성심성의껏 해두어서 멕시코의 정취를 느끼기 좋습니다. 많은 후기들에서 볼 수 있듯 일하시는 분들이 하나같이 다 친절하세요. 호텔내에서뿐만 아니라 호텔 밖에서 일어나는 일까지도 연락하면 언어가 안되면 번역기 돌려가면서라도 어떻게든 해결해주시니 편한 마음으로 가셔도 될 것 같습니다. 직원분들끼리도 워낙 친밀해보여서 가족인줄 알았는데 가족처럼 편하게 지내시는 것이었더라고요ㅎㅎ 숙소가 센트로에서 거리가 조금은 있지만 호텔에서 유료셔틀도 운행하고 낮에는 걷기에도 충분히 괜찮아서 가격을 고려하면 충분히 매력적인 숙소입니다.

The staff were great. The view spectacular and we liked that we were away from the busyness of the centre

Loved our stay…it’s out of the way but quiet and very easy to accès to the cebtre

Na

Esta muy bueno, solo sería increíble que tuvieran las mismas instalaciones en el centro de la Guanajuato

Hotel hermoso y muy tranquilo 😍

Excelente el hotel buena vista excelente servicio de las personas encargadas seguro q volveré a hospedarme

Nonr

La dirección que dan es un callejón donde llegas y no hay recepción ni nada que indique que estás en el hotel, y cuando hablas al número telefónico nadie te contesta, hice como 8 llamadas hasta que alguien me contestó a quien le di mi ubicación y espere ahí como 10 minutos sin que nadie apareciera, hasta que mejor me fui a rentar otro hotel,

Ambiente tranquilo, agradable y muy bonita la habitación, personal muy cordiañ ynaupwr atento, me agrado la cortesia diaria de agua y servicio de cafetera y sus consumibles gratuitos en la.habitacion

It was clean, spacious, the view was great and staff was helpful.

I thought I booked a room w/a real balcony but it was tiny. Breakfast at their hotel next door was terrible. Place was hard for taxi to find. Do not book here unless you either can walk up super steep road or will take a taxi up from the city. And was very expensive for the overall quality (was Semana Santa so prices hiked up). Overall we managed but be aware this is not a typical hotel at all.

Muy atentos

Highly recommend it *5*, might not be a fancy big chain worldwide known hotel... but what makes it special and unique is the "Staff" from the Ladies at the front desk to the housekeeping lady and the drivers that transport you for free from and to the hotel to downtown up to 4 times a day, Really nice people. Also, they offer free breakfast! Definitely coming back on the next trip.

Where can i start. We got lost finding the hotel as gps is tricky after calling hotel Jackie send over her driver Antonio to where we were at and guided us to the hotel. Location is good once you get the hang of it. Just remmeber to always go by Panoramic rd. Walk to the center was about 10min. parking is at their location right newct door thats were you park but its 1min walk not bad. Sayra at check in provided excellent customer service and kept it professional when we were having issues witht the reservation system. Rooms spacious, balcony. Fridge in room w drinks, price menu making it convenient for the guest.

this is a house not a hotel. The house is nice and had good views.

The rooms lack of a safe. They don’t have a phone to call the reception. The TV did not worked they fix it the next day while you are trying to get ready. The only have two towels and the one for like a mat. The showers drain was clogged and the water wetted all the stuff we had on the floor. They have no toilet paper,The doors to the hallway have no seals, so it bounces all night with the air making noise through out the night. The pillows are so big you can’t get comfortable and they don’t have other pillows. The complementary breakfast is in another location and bad and slow service. Alma at the front office is no help. She is rude and unattentive. she failed to call our taxi and we missed our transportation to the airport.

Lo que mas me gusto es las habitaciones, bar, vistas pero lo mejor es el increíble servicio de toda la gente que colabora en esta empresa. Increíblemente amables, si menciono a alguien seria injusto con los demás. Pero en verdad que tienen un servicio increíble, felicidades.