Hilton Garden Inn Chengdu Kuanzhai Alley

Неплохие завтраки, рядом рестораны и магазинчики с сувенирами.

Неплохой отель по цене, но кровати полуторки, хотя в описании двуспальные, брали номер на 4 - х. Все время клали полотенца на двоих, приходилось каждый день напоминать, что нас четверо. Персонал не заинтересован помогать вообще. Уборка условная.

Comodidad, atención personal. Checking muy rápido

Pocas opciones de desayuno occidental. No hay opciones TV entretenimiento internacional. Wifi muy malo

1, They offer a wide and diverse variety of breakfast options! 2, The whole staff as a team was excellent. None of them gave me bad or unprofessional impressions. Great experience. 3, I got what I paid. 4, special decorations for my kid

Things could be improved: 1, The smart toilet was too loud. Not necessary a smart toilet. I would have had a brush to clean it up myself without having to wait for A Yi ( service) 2, Toiletries—such as towels—as well as a small step stool for the bathroom, should be prepared before check-in, based on the number and ages of the guests. Our kid is four years old and requires a small stool(was quickly given after my feedback) to stand on so they can wash their hands independently. Furthermore, since we were staying for a total of four nights, each of us needed a hook to hang our respective towels separately.

Расположение. Обслуживание. Наличие индивидуальной террасы. Наличие стиральных и сушильных машин.

Friday receptionist Especially Ella Dong

Todos muy amables

No hablan idioma ingles

Идеальное расположение для прогулок в турическом месте, близко метро, комфортные номера, персонал говорит по-английски, завтраки адаптированные для европейцев.

The location is great. There are a lot of dufferent cafes aroubd, pedestrian street is 10 min walk, the People's Park is about 25 min walk, Lawson nice small supermarket is nearby , Deli, convenient store, is aroubd the corner. The breakfast was good. İt is more traditional rather than continental.

The only upsetting thing was the internet. It was really bad. All in all, it worked well 30 min after the check in and then was extremely unstable.

no bathroom door. lack of privacy

Tiện nghi phòng và vị trí thuận tiện cho đi lại

Không có vấn để để chê

Polite ,helpful and kind.Anyway, a pleasant stay.

地點方便

美味的早餐， 热情的员工

热水不够热

ชอบทุกอย่าง ถูกใจมาก

Breakfast was a nice surprise, they had a chef that prepared noodle dishes fresh. Playlist was superb, really want to applaud them on the selection of music. Rooms were very tidy and clean, quite new as well.

The laundry service was in use a lot and one other guest removes my laundry from the machine so i had to wait for an hour to use a tumbler. However detergent and machine use was free of charge.

Excellent beds. High level of service from the staff. In a very good location and safe. Many amenities. Gym. Self-service for coffee whenever you want. Hygiene and oral care products. Rich breakfast. Very good price.

Clean and comfortable

Great location and surrounded by lots of local restaurants. Room was smaller than expected.

Location is excellent. Just be careful when copying address of the hotel for car service. There is more than one Hilton Garden hotels in the same area. Make sure you select the right one.

今次成都旅遊，住了3晚。房間大，有落地窗，非常舒適。每天房間打掃用心，非常整潔。前台服務周到，在大厅等候期間，有服務員遞上茶水，非常貼心。但需改善的是，预订酒店時的相片中，窗外景觀跟現場環境完全不相符，相信是電腦造假照片。這幾年內，我選擇Hotel.com預訂酒店的最主要原因，是提供的相片跟現場一樣，包括房格局及設備、窗的大小及窗外景觀，讓我可按個人要求作出選擇。以往經驗，絕對符合此要求。但此次酒店使用合成照片作為窗外景觀，使我非常失望。此外，酒店升降機內煙味濃郁，並且多次跟正在吸煙的住客搭乘同一升降機，受到大大的影響。本人認為酒店方面應該加強此方面的處理，以免影響其他住客。

We loved the staff who were so kind and helpful. They allowed us to check in early when we arrived from the train and helped us to order a taxi 🚕 All the staff were helpful and polite including the cleaning team. Also, the facilities in the room are excellent. High quality presumably Chinese (‘Japanese-style’) toilets in rooms, seperate toilet and shower (such a sensible design!)

Nothing! The only issue is that the address provided on Booking.com doesn’t seem correct - it shows in the map as a block or two away from its actual location

Great location, helpful staff, good breakfast, decent fitness center.

Nothing

staff is not as approachable and friendly as other hotels

Very friendly staff. I need a taxi early morning, they help me. Very quiet and clean.

Nice location, clean and spacious rooms

Only Chinese options for breakfast (even the bread is very sweet), so not really a breakfast for a Northern European.

小而巧的酒店，住的挺舒服

The location was excellent. The various amenities also felt modern. I found the laundry convenient, as did a number of other guests who I met while waiting for a load to complete. The atmosphere was friendly and helpful when I encountered any difficulties understanding the instructions.

The smoking room could have been better positioned to be further from the elevator so that waiting for the elevator after breakfast wouldn't require standing in a cloud of smoke. It could also be made more obvious where the stairs are since the elevator can take a while, and it is actually very convenient to take the stairs down to the lobby after breakfast.

Excellent location, good for family with kids. Area is very nice, tropical greenery and pleasant location. Hotel rooms nice, comfy beds. Japanese style toilets with remote control were an experience 😁 Would go back again, even now knowing Chengdu, wouldn’t change hotel.

Lack of English language skills; this is a Hilton hotel and I expect basic tasks for check-in/out to be able to be done without a translator. Humidity in the corridors, lobby and rooms fine. The openness of smoking by other patrons in communal areas. That stupid robot blocking the entrance to the lifts and generally being problematic when sharing the lifts with patrons.

Location

Location

Friendly staff, location near kuanzhai alley

The cleanliness of the room as well as its facilities. Also, it is closer to the restaurants and the attractions.

N/A

everything!

I was told there were no non-smoking rooms at the hotel, hence compelled to take a smoking room. Room condition was fine, but the work desk and chair looked quite old. Some of the front desk staff were not proficient in English. Price was fine.

Staff is professional and nice, room is clean.

Hilton Garden In Kuanzhai Alley is a great hotel located near Kuanzhai food street and tourist Allies. The rooms were good, wifi consistent and breakfast excellent! Hilton Garden In Kuanzhai Alley was suberbly located for visiting Wolong Panda Base.

住宿地點方便! 生活機能很好! 衛浴新式,手機充電系統也很好! 唯一缺點是門口沒有搬送行李的服務員,且自己班也都是樓梯並無斜坡讓旅客可以輕鬆將行李搬入酒店內.

Good breakfast, good location, stall speaks English which helps a lot.

The bins were very small. With two young kids, the bins were full very quickly.

很晚到的，退房时间延期到2点，不错

早上起來發現地下有隻蟑螂，我一腳把它給踩死。住了那麼多年酒店還是第一次看到有蟑螂…除了這個之外其他還好

Best location surrounding by attractions and food, have diy washing facility, best choice with no regrets . Staff is so helpful !

Nothing

The location is very convenient, near subway.

The room is not spacious. The slide door of the bathroom cannot be closed fully.

Location is prime, facility is modern, nice cosy rooms, limited but great breakfast menu. Close to subway and loads of restaurants nearby.

Excellent hotel offering super comfortable stay. Staff are very helpful and buffet breakfast is exceptional.

嗯 来成都基本都住这里。可能唯一觉得能改进的就是早餐可以多换些花样

Fantastic location. Amazing food and sights within walking distance

We are really impressive with front desk staff. They were really helpful and showed their initiative to answer any questions from their clients. It was so good to have washing machine service in this hotel after we travelled from different cities. And we loved the Gym facilities . The location was great. It is so close to two different metro lines. Highly recommended. We would love to stay there again once we visiting Chengdu in the future.

We still can see people smoking in the lobby.

Clean and comfy

Staff cannot speak English at all. Staff is not professional.

Great location, excellent staff, very clean

Staff very very friendly and manager were very good and helpful Front deak ms-gloria is amazing Breakfast was great , location is convenient Robert delivery service is fun,laundry service free Of cost What to expect more i am happy

Everything i like no complain at all, i am happy. New hotel , speak English and cool place Thanks all and will come back again , i love chengdu

Its the best hotel i have used in china , the front desk sepak good English breakfast is very gery good and the staafs here always smile and happy to help you , rooms are very new and using high technology they even have the delivery roberts which is funny ,free laundry service Location is very good area is very clean and lots of choice of the restaurant Thank you manager and all front desk

The bed and pillows were very comfy, the room was quiet (even though the street is quite busy), and everything was very clean. The location is very good — walking distance to Kuanzhai Alley and a subway station that connects with many other major tourist areas. The staff is very helpful and the gym has the basics to get a workout in.

Although there’s 4 washers and 4 dryers that you can use for free, it’s almost impossible to use them because they are always taken by other guests. The staff is very kind and will help you put your clothes in for you when one becomes available so you don’t have to wait, but this can take a few hours.

comfortable hotel and good location.

The hotel is new and elegant, the rooms are large, and the customer service is very good. The location of the hotel is also in the heart of the city and near the Chengdu Tower.There is also a good tourist area near the hotel.

Breakfast Stuff Clean & Comfort room

Very nice people and helpful.