Domo Boutique Hotel

Maria was fantastic, really welcoming and personable. Bed was comfy, room was lovely and breakfast was delicious. Hotel was secure and you had your own code to get in your room and the front door, we appreciated not having to take keys out with us.

It can't be helped, but the area that hotel is in feels a little rough. There is a block of flats on same road with some sketchy characters around and we were a little concerned about leaving our car outside overnight. Again, nothing that can be done at all, just left me feeling a little anxious. The fact that the hotel needed a code to get in the front door helped and we felt safe inside.

Breakfast ok. Maria the front of house was excellent, friendly, chatty and helpful, best thing about the place really.

I didn’t like the location/area and felt uneasy leaving my car nearby but on saying that nothing happened. It looked a bit scruffy and tired around the edges but they were preparing, tidying for a meeting or conference. Too many fake flowers and bitty ornaments in dining area. Tea tray biscuits out of date. I think calling it boutique is stretching it a bit. It’s a shame, the area lets it down.

Maria was excellent, very welcoming - nothing was too much trouble and the home cooked food was delicious!

superb decor and facilities. service was outstanding, Maria was an amazing host

Marie was exceptional in making us feel welcome, tips on what do in the area and made delicious breakfasts. The room we had was very clean spacious and decor was lovely.

Breakfast was great, Maria is a great host

Maria, the receptionist and chef was very engaging and personable, providing the best welcome we have ever had. It was an easy train ride into Birmingham.

Smart and quirky decor.Very friendly,Quiet location

Parking was directly outside but on street so not secure but we had no problems

Location and the hotel specially the hospitality of Maria.

Maria was very welcoming and could not do enough for us. The presidential suit was amazing. Especially the shower! A gem of a place. Lots of little finishing touches making it that little bit more special.

Maria, who was the only staff member there, was brilliant. So helpful and friendly, she is what makes this place. The room was nicely furnished and very clean. Parking was never an issue. We always got parked right outside the hotel.

Our room was on the ground floor overlooking a glass room that had just been built in the courtyard. Unfortunately, it reflects the sun straight into the bedroom. We had to keep the curtains shut due to that and no privacy. It really needs a net curtain. There was no air conditioning anywhere, theroom had a fan and wasn't too bad, but reception was ridiculously hot, so they weren't doing food in the evening, which was slightly annoying as we had planned to eat there on the Sat. Maria recommended a couple of Italian restaurants in West Bromich, we went to Amalfi Blu, which was great.

Außergewöhnlich zuvorkommend! Ein ganz besonderes Hotel ! Leider mussten wir wegen einem Notfall direkt wieder weg . Wir kommen wieder !!

Maria made us so welcome from the moment we arrived , very knowledgeable about the area and the food we had on the Evening was made by her and the breakfast! It was lovely, we will be back !

very beautiful hotel to stay

Clean and modern decor. Staff amazing

Nettes kleines Boutique Hotel mit schöner Ausstattung und sehr netten Gastgebern.

Breakfast was good location not ideal for parking if you’re travelling on a train perfectly good Maria was very friendly and helpful great host

Wasn’t sure about the parking when we got there but had no problem

Excellent

Maria la host è stata incredibile, il posto è incredibilmente famigliare, rimane vicino alla stazione e quindi il centro di Birmingham è vicinissimo. Le colazioni fatte al momento di Maria sono incredibili. Inoltre vi aiuterà sotto qualsiasi aspetto

Everything was perfect

sehr ruhige Lage, ganz nettes Personal

Zimmer 101 ist ungünstig gelegen.

Nice decor and comfy bed

Area not so good

Excellent welcome from Maria, really friendly and helpful Decor of hotel and room was excellent Room was very comfortable and had everything you needed

Would have preferred not to have to give a specific time for breakfast but understand reasons for cooking your breakfast fresh so no biggy just rather go when I’m ready I would recommend that cleaners check things like tea tray the sugar was rock hard so had been there a long time but this didn’t impact stay -just feedback

It’s a great property but the best part of my stay, was my host Maria! With long days, early starts, Maria made the whole process effortless, efficient and easy. Maria also makes a great cup of coffee and delicious breakfast! Excellent young lady!

Great welcome from Marie, great host who was always there when needed. Big comfortable room with clean bathroom and quality bed. Opportunity to have dinner at the hotel as the neighbourhood does not have many options. Good choice of breakfast, all freshly prepared.

Parking not that easy

Great central location for our weekend conference at the Bethel Convention centre, free on street parking, lovely charming property, luxurious decoration. Very comfortable bed, plenty of storage space in the rooms. Maria was so helpful and attentive and the breakfast was freshly prepared and delicious.

Shower room in the regency suite was quite small but this didn’t take anything away from our stay.

It’s everything. Most especially the free parking.

Nothing

The property was lovely and clean. The staff are absolutely lovely and very attentive.

The outside of the property is very deceiving for what’s inside. The Parking area at the back looks very rundown.

Such a welcoming vibe and awesome interior design! Customer service is absolutely brilliant, from the pre-arrival call to check-in and breakfast. We stayed in the Moroccan room, which had a super comfy bed and plenty of space for our stuff. It had everything we needed for a short stay. Breakfast was delicious, freshly made by our host. We got loads of food and a lovely chat with Maria. We'll definitely be back to explore Birmingham!

N/A

Hotel Decor

Amazing accommodation

Lovely character hotel with friendly and helpful staff. Really easy check in even though I booked last minute and late at night. Comfortable bed and great amenities oh and they have shakshuka on the breakfast menu

Nothing was great!!

Customer service - pre-arrival and post arrival

Our linen had a strong smell of dampness upon getting into bed. We slept because we were so tired

The breakfast was very good. The location was good. The host was very pleasant and held very pleasant conversation. Small family run business so need support. The shower was fantastic. The decor of the breakfast room was very unique added a special touch to the experience. The host was very helpful with information to help navigate ones way around the local area and was very friendly.

For breakfast they could have asked what type of bread a customer would like e.g. white or wholegrain. I was not able to have my breakfast on the first morning because the hotel needed my spouse and I to have our breakfast at the same time. I then had to miss my breakfast as i was going to work and my wife had to have her breakfast at 9.30am. We had to make the choice of breakfast time the day before. They could have offered to refund the cost of my missed breakfast rather than me miss it all together. As a result we ended up feeling like the business' needs seem to come before the customer's . They needed to be more flexible to the customer was our view in the end. Also the lightiing in the hotel room was rather dim and there was no additional lamp to lighten up the room if required. There was a low level mould smell coming from the bathroom.

Very friendly accommodating staff. Nicely dressed hotel. Lovely breakfast, cosy and spacious room.

Roadside parking was tighter than expected.

Maria is absolutely outstanding - nothing was too much trouble - her customer service is beyond 5* and I would highly recommend this property Outstanding food and service 5* facility and we will definitely be returning

Lack of parking

Super-friendly reception and ongoing thoughtful attention from Maria for the duration of my stay. Lovely room with very comfortable bed and hot, powerful shower. Was perfect for my one night stay. Thanks.

Alles, vanaf het moment dat ik binnenkwam was Maria ontzettend vriendelijk. Ze legde alles uit en zorgde ervoor dat er geen ruimte was voor onduidelijkheden. Ze hielp met alles en toonde ook interesse.

Sam und Maria waren toll - freundlich und zuvorkommend und wir hätten uns noch ewig weiter unterhalten können. Das Essen war sehr gut und homemade, wenn auch nicht ganz billig. Das Frühstück war fantastisch und mit so viel Liebe zubereitet

Nichts

Cozy decor, spotlessly clean and very comfortable. The staff from the pre check in call to the moment we left were friendly, helpful and made what was a great trip even better. Usually I’d skip the hotel breakfast and head out to explore, don’t do that here! the food is outstanding. Without a doubt would book again.

An exceptional experience,5 star luxury from arrival to departure.The receptionist Maria provided outstanding customer service nothing was two much trouble and took the time to explain everything surrounding my stay. The room was beautifully equipped down to the tiniest detail.Fantastically comfortable bed and bedding made for a really enjoyable nights sleep!

Nothing

Really excellent breakfast, freshly made. Great service and support through-out the stay, really appreciate the hospitality. Quiet, nice room, and clean!

It was a great time

Nothing

I booked the hotel based on exceptional reviews, however when we arrived, the location was in such a rough area that we changed our mind and decided not to stay. So if you don’t mind the location, the hotel is possibly very nice.

The location of the hotel.

We had visited the Black Country Museum and West Midland Safari park. The hotel was a great location. We loved the style of the hotel, our room was the Mayfair which was decorated superbly. The breakfast menu was fantastic, we both really enjoyed. Staff were fantastic with us, would highly recommend.

Beautiful room. Personalised service. Lovely home cooked food

At 1pm on 27/12 we arrived to find the front door locked, spoke in speaker to be told room not ready until 3pm and switched off. Good job we hadn’t let taxi leave because it was freezing cold and we had nowhere to go, it felt unsafe to hang around, we didn’t feel safe - we had booked two rooms. Later found someone was cleaning room but yet wouldn’t come to open door for us. We had to find somewhere else and no refund was given for the two rooms. Attitude not helpful

Attitude were not helpful

Staff were excellent and room was excellent

Everything

I had another fantastic stay! The lady at the reception and bar was extremely helpful and friendly. Everything was perfect as always, and I’ll definitely be back on my next trip.

Very friendly and helpful front desk, nice room, tasty breakfast

Poor location, room overpriced considering location and no other facilities

Fantastisch accommodatie Heel sfeervol ingericht Fantastisch eten, de Indiase curry is een aanrader! Om je vingers bij op te eten. Ontbijt heerlijk, veel aandacht aan besteedt evenals het diner. Hele lieve gastvrouw, Maria, die je meer dan welkom doet voelen. We hebben genoten van ons verblijf hier en komen graag nog eens terug. Een dikke 10!!!!

Alles was top

Bon petit déjeuner, chambres confortables, parking facile.

Salle de bain vieillissante, dénote un peu par rapport à la chambre.

The hostess, Maria, does everything possible to make sure your everything wish is fulfilled. She is charming and attentive and thoroughly authentic, so that you can only be thankful that you chose her hotel. The rooms are carefully and tastefully decorated and adequately comfortable.

The ground floor room I stayed was somewhat thin-walled, so that you could hear most goings on in the reception/restaurant area and hallway. It also smelt somewhat stale.

The hotel is beutiful and really well maintained. The girl who keeps the whole thing running so smoothly is Maria. She is a credit to herself AND the hotel owners.

There wasn’t anything we didn’t like

The lady working at the property was very nice and welcoming, also couldn’t do enough to help!

Property was very overpriced for the room and facilities, I thought it would be more premium for the price, bed sheets had small stains and furniture in the bathroom holding towels was loose and poor quality. You could hear a lot of noise from upstairs and reception.

The breakfast was tasty but we had to pay extra to get it delivered in the room.

We were a little disappointed by the cleanliness of the room and that it was a little worn in areas.

Maria who works there is exceptional and really makes the extra effort for guests. I had a beautiful breakfast and only wished I had my dinner there too.

Nothing bad to say. Nice hotel and comfy rooms.

Quirky fun decor, easy access, excellent breakfast. Maria the lady who greets you and cooks breakfast couldn’t be more helpful or delightful.

We loved everything about this hotel. The staff were very friendly and attentive

Gorgeous once Inside hidden gem staff absolutely amazing

Outside and parking literally on street right out side

From the moment we arrived Maria was more than helpful and welcoming. She checked us in and showed us around our room. She then called before she was leaving to see if we needed anything else. She have us a courtesy call 5 mins before bring the breakfast to our room to ensure we were up and then called us a couple more times to make sure everything was OK. I don't think she could have done any more for us. So totally satisfied with everything

ensuite was bit small but functional

We made a last minute booking at Domo Hotel and needed to check in late. I called the hotel to check on access and parking- Maria on reception was very clear and reassuring about everything we needed to know and checked us in in advance so we could get straight to bed when we arrived and no admin.. It was a cold night and we didn't get there until about 1am but we were so pleased to be greeted with a beautiful room and bathroom and Maria had turned up the heating so the room was cosy Domo hotel seems like a stylish oasis of calm and we were very pleased to stay there on that night.. We will certainly return if we are staying in the area again

The room was nice, very newly decorated. Great bathroom and in a quite area. The staff we did see in the morning were very helpful

Got there late, 6 minutes past 11pm. No staff on site and we had to ring them. We were on the doorstep and they wouldn't let us in until we had paid for the room again citing it as booking.com policy. My wife was in tears but after half an hour we got in. Had to send them all our bank details and identification and took nearly a week to get the money back. Yet I had spoken to them several times that day. Also ordered a FULL ENGLISH. It comes with a pork sausage not a beef one and with Bacon which I didn't get due to their religious beliefs and the eggs weren't cooked very well. Also wanted a pot of tea, not a cup with a T bag on the end of a string and a wooden stick to stir it.

Customer service was amazing

Attentive and friendly staff. Spotless. Amazing shower. Delicious breakfast.

Pillows were uncomfortable (lumpy or hard)

A small, boutique hotel. If you want the facilities of a large hotel then go somewhere else.

Nothing. A car park would be fine. But I could park.

The property design is lovely and you can tell a lot of thought has been put into it Maria was amazingly attentive to all guests and nothing was too much trouble

Although designed well certainly in our room it could probably do with a touch up for example the kickboards could do with repainting. And personal preference I would like a full English breakfast ( bacon included)

Well run hotel, great information Marie was a star

The room was beautiful and the bed and pillows were so comfortable, slept like a baby! The WiFi and TV worked well. Breakfast in our room the following morning was a lovely touch and was delicious - couldn't fault it. The thing that made it for us is Maria, she is incredibly warm and welcoming and can't do enough for you. We would definitely stay again if we were in the area

The room was cold upon check in but we let Maria know and she put an extra heater in the room which soon warmed it up. The room had a courtyard outside it so we had to have both curtains closed for privacy. Nothing major and both easily rectified.

Staff were friendly, helpful and went above and beyond. Amazing.

Perfect.....

The rooms were fabulous. Each room unique and very well put together.

No negatives from me!

I had meetings at a nearby business and usually stay at a faceless hotel chain. The team at Domo went above and beyond to facilitate my late arrival and the room was beautifully presented, warm and clean. Breakfast was delicious too. I'll definitely stay there again when I'm working in the area.

All excellent at Domo, but if I wasn't working in Oldbury I'm not sure I would stay there for a leisure break.

Very friendly staff, great food, lovely decor

No heating in bathroom, parking not ideal, old style waterproof cover on mattress

The staff and that the hotel as its own character

Nothing

The Host was amazing Food was excellent Accomodation was perfect

Nothing ..the whole experience at this venue was perfect

Maria was charming and could not have been more helpful throughout my stay. Her staff were equally excellent. The room was as shown/described and comfortable. I had a tasty full English breakfast served in the small dining area and a complimentary danish pastry. Parking was around the back of the property and there is a coded rear entrance. The property itself and room were keyless and a simple code provided access.

Quality feel and cleanliness staff on the phone very helpful and supportive.

The room was just warm and bathroom was very cold. No access to room service after 8.30pm. The times of breakfast is very restrictive would off booked room only had I know only available 7.30-9am. No access to hot drinks room selection poor for the quality of the room and price.

Wonderful property and lovely staff. The evening mail and breakfast was absolutely gorgeous

Nothing

the service Marie provided was outstanding from check in to check out. I will be defiantly recommending and staying here again. Customer service was one of the best I've had at a Uk hotel.

The staff were amazing .. their chef was excellent

Have previously stayed at this hotel twice with no issues. However, this time was different! Very poor checkin process, only 1 staff member onsite who made us wait outside til someone else called her and told her we were waiting outside in the cold to checkin. Had to call various numbers to get through to reception. The receptionist also tried to collate data from guests for no other reason than marketing and became defensive when challenged. Final straw was they deducted £150 alleging room had been smoked in when it wasn't and did not even notify me that that a charge of £150 was being made! No evidence provided of room being smoked in! The fact someone was smoking cannabis in room next door didn't bother them! Still awaiting a refund.....

Special thanks to the wonderful Maria who went above and beyond to make us welcome and our stay enjoyable. A real star. Thank you.

Nothing

Great weekend stay! The room was clean and the service provided by Maria was outstanding. Breakfast was also very tasty! Thank you.

The staff were very welcoming and it was a relaxing venue. The breakfast was amazing.

There weren’t anything we didn’t like.

Maria - front of house was excellent.

Room on ground floor was dark. I needed to work so I was given a lamp to make the room lighter.