Scuba 10
Scuba 10, 10 Avenida Norte, 77720 Playa del Carmen, ROO, Mexico- Attraction
Compare nearby stays with similar location, guest experience, amenities, and class.
Luxurious Stay in Playa del Carmen
Outdoor Pool and Private Beach
Enjoy a refreshing dip in the outdoor swimming pool or relax on the private beach area at Aalada Playa del Carmen.
Convenient Amenities
Indulge in air-conditioned rooms equipped with modern amenities like a coffee machine, fridge, and flat-screen TV. Some rooms even feature a terrace with garden views.
Prime Location
Located near Playa del Carmen Beach and Playacar Beach, with easy access to ADO International Bus Station, our hotel is the perfect choice for your stay in Playa del Carmen.
Ready to experience luxury and comfort in Playa del Carmen? Book your stay at Aalada Playa del Carmen now.
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
PAID
Children
Allowed
Pets
Not allowed
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
40 sqm
Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
37 sqm
Garden View
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Queen bed (151-180 cm wide)
Room details
37 sqm
Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
28 sqm
Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
36 sqm
Garden View
In-room amenities
1 King Bed
Overlooking the garden
Internet - Free WiFi
Entertainment - 42-inch Smart TV with digital channels and Netflix
Food & Drink - Microwave, minibar (fees may apply), and espresso maker
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
Room details
Garden View
In-room amenities
1 Queen Bed
Overlooking the garden
Internet - Free WiFi
Entertainment - 42-inch Smart TV with digital channels and Netflix
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - LED light bulbs
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen Bed (150-160 cm wide)
Room details
Garden View
In-room amenities
1 Queen Bed
Balcony with garden views
Internet - Free WiFi
Entertainment - 42-inch Smart TV with digital channels and Netflix
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - LED light bulbs
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen Bed (150-160 cm wide)
Room details
Garden View
In-room amenities
1 King Bed
Deck/patio with garden views
Internet - Free WiFi
Entertainment - 42-inch Smart TV with digital channels and Netflix
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - LED light bulbs
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
Room details
Garden View
In-room amenities
1 King Bed and 1 Queen Bed
Deck/patio with garden views
Internet - Free WiFi
Entertainment - 42-inch Smart TV with digital channels and Netflix
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - LED light bulbs
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
King bed (151-180 cm wide), Queen Bed (150-160 cm wide)
Room details
Garden View
In-room amenities
1 King Bed
Overlooking the garden
Internet - Free WiFi
Entertainment - 42-inch Smart TV with digital channels and Netflix
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - LED light bulbs
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
Room details
Garden View
In-room amenities
1 King Bed
Balcony/patio with garden views
Internet - Free WiFi
Entertainment - 42-inch Smart TV with digital channels and Netflix
Food & Drink - Microwave, minibar (fees may apply), and espresso maker
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
Room details
Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Large bed (151-180 cm wide)
Room details
38 m2
Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Large bed (151-180 cm wide)
Room details
32 m2
Courtyard View
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
bella struttura molto curata e pulita, giardino e vicino al centro ma silenziosa
solo parcheggio a pagamento in zona, con moneta la loro applicazione non funziona con le carte di credito europee. Attenzione a rispettare orari di pagamento parcheggio perchè mettono i ceppi
O hotel tem uma pegada mais intimista, com poucos quartos e um ambiente super confortável e tranquilo, além de ser tudo muito bonito. O quarto era muito espaçoso, a cama enorme e com um cantinho super funcional com pia, geladeira e cafeteira pra lanches rápidos. Na área comum também tinha um microondas. A localização era ótima, sendo bem próxima da quinta avenida, mas em uma rua mais silenciosa a noite. No calorão de lá, a piscina fazia uma super diferença. As funcionárias me deram muitas dicas de cidade e foram bem atenciosas.
O único problema que tive, que fugia do controle da acomodação, era uma obra no prédio ao lado que tinha bastante barulho de segunda a sábado, desde umas 8 da manhã. Além do barulho, peguei um quarto com varanda e não consegui desfrutar do espaço porque estava ficando muito suja e por várias vezes com sujeiras da obra caindo lá.
It is a lovely property that has a nice pool, cafeteria area to sit and some other seating to enjoy some drinks if you wish. The rooms are smart and have everything you need. The location is great too as you are close to the nearest beach and also close to the majority of good bars and restaurants.
Unfortunately there is some construction next door but it’s not the fault of Malish and disruption was minimal while we were there.
Atmosfera Posizione Pulizia
Mancanza della colazione Pochi servizi Personale poco espansivo e non dava info utili
Location location !
Amenities were slim just coffee
Perfekte Lage im Zentrum, Check In reibungslos, sehr geschmackvoll eingerichtet und hilfsbereites freundliches Personal.
Alles bestens
L'hôtel est bien placé .
Malheureusement, il y a un immeuble en travaux collé à l'hôtel donc vous êtes réveillés dès le matin par les travaux. Nous n'avons pas dormi la première nuit car il y a cause du marteau piqueur .
את המיקום והשרות
החניה בתשלום ברחוב אם מוצאים מקום...
Beautiful aesthetic. Very comfortable beds and cold AC. We only stayed overnight after arriving late so we didn't use the facilities.
It was a little difficult to find as it was down a side street and not on the block we expected/directed to.
Malish was very nice and beautiful place, location and staff was amazing.
The bed wasn't good and comfy...not luxury at all. Missed the option to have a brekfast.
Gostei muito da acomodação: era limpa, arrumada e muito confortável. Aceitaram fazer o check-in tarde e entramos na acomodação sem problemas.
Chegamos de madrugada, não sei se o aquecedor demorava mais para ligar, mas tomamos banho de água um pouco fria. Tinha barulho mas era aceitável, não é tão perto assim dos bares. Nada que o plug de ouvido não resolvesse.
Great value for money, beautiful interior and design
Construction noise next door
Lovely rooms!!! Very comfy
The construction next door
Tout était parfait! accueil chaleureux,emplacement dans le centre de Playa del Carmen près du ado bus ,de la grande avenue commerçante et de la plage . La chambre avec le lit King size que nous avions était propre et très confortable.
Perfekte Lage, mittel im Zentrum aber dennoch etwas versteckt! die unterkunft ist mit viel liebe eingerichet, es gibt einen umfangreichen Service und die Zimmer inkl. Terasse bieten viel privatsphäre.
Emplacement idéal à deux minutes de Coco Bongo et de la Quinta Avenida.
Chambres vieillissantes, photos plus flatteuses que la réalité. Pas de ménage pendant deux jours. Parking payant non signalé, uniquement en espèces. Travaux à côté de la chambre, beaucoup de bruit.
Excellent location and very friendly staff
Petit hôtel en dehors des zones très fréquentées mais pourtant 5’ à pied Personnel très sympathique et de bon conseil Chambre confortable et propre Stationnement facile mais payant en journée Je recommande fortement le restaurant El Fogon situé à 8’ à pied en dehors de la foule
Petit déjeuner minimaliste
Nous avons passé un superbe séjour. L’hôtel est idéalement placé, tout est accessible à pied. Le personnel est au petit soin.
Le personnel est extra, très disponible, aux petits soins. L’emplacement, la décoration soignée et cosie, les équipements
RAS
Beautiful safe and clean property. Friendly staff
See above
L’hôtel est très beau, confortable et super bien placé ! Le personnel est très gentil. Du café et quelques trucs à manger le matin sont disponibles en libre service.
Un bâtiment collé à l’hôtel est en cours de construction donc les travaux commencent à 8h jusqu’à 17h et donc beaucoup de bruit ! Impossible de dormir après 8h ou faire une sieste la journée ! Les chambres sont très sombres et la piscine très sale à cause des débris de travaux qui tombent directement dedans. Le ménage n’a pas été fait le jour avant notre départ et pourtant on l’a demandé.
Toller Service, freundliches Personal, sehr schönes Zimmer. Die Lage war auch top!
La ubicación está ok y poco más
Desafortunadamente durante nuestra estancia mi pareja se encontraba con su periodo menstrual, lo que ocasionó diversas manchas en sábanas y toallas. Comentamos en recepción el hecho y por supuesto asumiendo la responsabilidad nos comentan que el cargo de limpieza de las prendas asciende a 1600 Pesos Mexicanos, un precio absolutamente desorbitado, desproporcionado y fuera de mercado respecto a las prendas manchadas. Estamos hablando de sábanas y toallas de reutilización de un hotel boutique de Playa del Carmen no del Ritz o el Palace en cualquier capital mundial. Lamentablemente no reservaré en el futuro aquí ni en ningún establecimiento del grupo MAO Hotels. PD: todavía estoy esperando mi factura por el cargo de limpieza
Super helpful staff, great location and beautiful serene design.
No lift to the first floor, no milk for tea or coffee
Malish is one of the cutest hotels I've been to: large, prettily decorated rooms, comfy beds, great blackout blinds, and AC that handles the heat and humidity well. The courtyard decor is lovely, and being able to lounge by the pool was a nice touch. Nighttime music and next-door construction were both non-issues. Breakfast is simple but sufficient (juice, coffee, bananas, pastries), and spa services are available. It's within a 10-minute walk to everything Playa del Carmen has to offer. Housekeeping followed my instructions daily, thanks, Mary. Biggest highlight was Isa: booked my Chichén Itzá tour, rescued me after a late-night lockout, and gave phenomenal local snack recommendations found at Walmart. Malish does exactly what a great small hotel should: makes you feel genuinely valued and goes above and beyond. I'd stay here again.
We loved the room, it was clean and cozy The staff are amazing and helpful! The hotel is boutique- small and cute. The location is great- very close to everything but not right in the middle of all the clubs and restaurants
There is construction next door so it was a little noisy, also a lot of mosquitoes right outside our room
Un pequeño oasis en Playa del Carmen. Todo el personal atento y cordial. Gracias Isa y Nathaly.
Falta de closet en la habitacion.
Personnel extrêmement gentil . Mention spéciale à Nathalie . L’emplacement est parfait !
Le petit déjeuner est un peu succinct. C’est le seul bémol.
El personal muy amable y respondió a todas nuestras dudas, la estancia esta muy cuidada y limpia. Habitaciones comodas y espaciosas. Quedé encantada, repetiré. La ubicación es perfecta, muy cerca de la 5ta avenida donde hay sitios de ocio y comida. Tienes donde aparcar afuera del hotel y muy cerca hay estacionamiento privado. Ademas proporcionan desayuno de cortesia, que incluye cafe, infusion, fruta y pan, self service.
Nada, todo perfecto. Aunque habia ruido por una construccion cerca, tuvieron el detalle de darnos tapones de oidos.
I chose the Hotel mainly for location. It was about 5 -7 min walk from ADO bus station. Everything else is walkable too. I love the modern contemporary aesthetic of it. Bed is comf'tbale, I slept through everynight. Everything feela and smell clean. They provide complementary fresh juices, fruits and, pastries in the morning at their lounge area. Their staff are available from certain hours only but when they are available they always make sure you' re comftble. Very nice and friendly staff
Because it's at the center, it could get noisy but they do provide those tiny foam ear plugs which i find helpful. No exhaust fan in bathroom.but there we're tiny windows that you can open to let the steam off the shower.
The location is great. 5 min walk to and from ADO bus terminal. Staff is available only at certain hours but they are amazing and always attentive to your needs. The beddings, towels and robe are spotless. Feels and smells fresh. I also love the modern , contemporary, spa-like aesthetic. They also provide complementary fresh juices, fruits and pastries at their lounge area in the morning. Fairly priced.
It could get noisy given the location is close to everything but they provide you with those tiny foam ear plugs which helped so much. No exhaust fan in the bathroom but there is a window you can open to let the steam out. Not huge mishaps.
Posizione
...
Absolutely loved this hotel, the décor, general ambience, location was fabulous, access to coffee when I was awake great, but no access to coffee if your an early riser. The staff Isa, Nathaly ,Maria and Alexander were exceptional so helpful and friendly and noting was too much trouble for them. Even before we arrived I received a welcoming message which I thought was a really nice touch.
Unfortunately there were renovations happening right next door which meant the pool was not really a relaxing place to be, which also meant for us we didn't book any spa treatments, and although it was a great location, it was really close to the night life which could be heard from or room.
Schöne Zimmer
Aktuell etwas laut durch Baustelle nebenan.
Staff extremely kind
The location and the courtesy of the staff
הצוות ממש נחמד מלון חמוד במיקום טוב שווה את המחיר
שומעים את הרעש ממש מבחוץ
Le duplex était parfait pour notre famille (2 adultes et 2 enfants), très joli, propre et proche de la 5eme avenue et de la place centrale . La réception m a proposé plusieurs fois de prendre la place de parking réservée à l hôtel , j ai pu économiser le parking. Ils ont été extrêmement serviable . Le petit déjeuner a été finalement inclus alors que cela ne l’était pas (café, jus de fruit, fruits frais, viennoiserie) Dans la chambre, du café, eau et thé sont mis à disposition .
Rien
Beautiful place and friendly staff
the noice… During the day it’s the noice from the construction site. During the night, bars and nightclubs. It’s really not the best place to sleep Also we had no hot water the last day
Hinter der unscheinbaren Eingangstüre öffnet sich ein kleines Paradies, klein, aber so unheimlich schön und einladend. Ich war auch begeistert von der Freundlichkeit der Angestellten, jeder hat sich persönlich vorgestellt, wow. Und das Zimmer war einfach der Hammer. Auch die Lage ist top, 200 m bis ins Zentrum. Es war ein unvergesslich schöner Aufenthalt.
Nichts…. Macht einfach so weiter!
Personnel, emplacement, cosy
Déjeuner, chaise pas confortable en chambre
Place, personnel
Breakfast, no lounge in the room
le sourire du personnel, l’accessibilité du logement, le cadre
Le lit double qui n’est pas à la hauteur d’un établissement du standing voulu, l’insonorisation…le matin on entend tout ce qui se passe dehors au niveau de l’espace commun, le petit déjeuner n’était pas inclus et finalement on y a eu droit mais il se limitait à quelques fruits et quelques mini viennoiseries. Le prix du spa élevé.
Perfect location and very beautiful hotel (the rooms, the outdoor area) and very friendly staff, especially Natalie. Gracias, it was a pleasure to stay there, we will come back!
There were renovations in the building next door which were quite loud, but its not the hotel fault.
The staff and facilities are amazing. Great location.
We liked everything.
L’accoglienza del personale e la loro gentilezza. La struttura è molto pulita, vicinissima al centro. La colazione semplice ma buona. Gli arredi sono curati e le forniture ottime. Soggiorno perfetto.
This was our second time staying at Aalaya (now Malish) and it helped us to reaffirm that it is a little gem in Playa del Carmen. It provides everything we needed for a couple of days of peace and quiet. Staff are extremely welcoming and helpful. Thank you for your support Nathalie and rest of the team.
Nothing I did not like.
Le personnel est présent et accueillant. L’hôtel est très agréable et calme.
The location is pretty decent
Found a cockroach on our bed the first hour we checked in. The property did not refund or cancel either of our nights. We were advised to move into another room/hotel but neither of those options would work because of our fear of the cleanliness of their hotel. Bathroom was also worn down and the AC was leaking into the wall. Would not recommend at all.
Bel établissement avec une piscine très agréable pour se détendre. La chambre était joliment décorée, confortable et plaisante à vivre. L’emplacement est idéal, en plein centre-ville, parfait pour profiter de toutes les commodités à proximité.
il n’y a pas de parking inclus (mais parking public payant à environ 5 minutes à pied, 10€ / 24h). L’environnement est assez bruyant la nuit à cause de la proximité avec la 5ème avenue (prévoir des boules Quies pour les personnes sensibles). Enfin, la douche de notre chambre ne fonctionnait pas bien (jet d’eau très faible).
La propreté, le lit, l’air conditionné, et une très jolie piscine pour se détendre, très vide et calme
Le bruit. Évitez la chambre 201, qui donne sur un grand caisson d’air conditionné (ce n’est pas celui de la chambre car il est constamment allumé) — c’est assez bruyant (s’entend la nuit comme un petit moteur de voiture en continu) et vous ne pourrez pas profitez du balcon. De plus, les boîtes de nuits sont vraiment en face, du coup si comme nous vous venez pour faire de la plongée ou des activités en dehors de Playa del Carmen qui vous demande de vous lever tôt - le lieu n’est pas très approprié. Nous avons entendu de la musique jusqu’à 2h du matin malgré le double (ou triple) vitrage - avec des boules quiès. Aussi nous nous sommes sentis un peu seul, pratiquement aucun staff et pas de possibilité de petit déjeuner ou collation.. c’est peut être indiqué sur la page, mes excuses si je ne l’ai pas vu, mais dommage car cela enlève du standing à ce bel hôtel !
Buena ubicación, muy bonito, la ama de llaves Maria Jesus es muy amable. La alberca super agusto.
Un poco ruidoso por las noches debido a los antros o bares de alrededor. Las almohadas eran algo grandes para mi gusto.
Nette grote kamers
Enorm veel lawaai tot in de vroege uurtjes. Wij kwamen hier om tot rust te komen op onze eerste nacht Mexico, maar hebben geen oog dichtgedaan. We verbleven hier normaal 2 nachten, maar zijn na onze eerste nacht vertrokken wegens het lawaai. Helaas geen refund gekregen van de tweede nacht.
Location Room cleanliness Staff Communication Maria J was an exceptional housekeeper
Nothing
Overall good but my room had few issues and staff is not available frequently. Security box wasn’t working , bathroom lamp had some issues and I couldn’t use the TV. It needs to be upgraded.
The pool was great because it was very hot when we stayed. We also appreciated the fridge in our room. Aircon was also lovely.
nothing
The hotel is a few streets away from the noisy party bars in Playa Del Carmen, but close enough to walk to any of the restaurants. Lovely courtyard with small pool on the other side of the keypad-locked front gate. Rooms are on 3 floors overlooking the trees in the courtyard, where they also provide filtered drinking water. Rooms are roomy and have all the expected amenities, including chairs outside to enjoy the warm weather.
We stayed on two occasions, going to/from Cozumel; unfortunately, our second one-night stay was severely marred by our hotel room being broken into. Even though there was video footage of the intruder in the courtyard it seems strange that someone could get in so easily and then found at least 2 rooms on the ground floor with the windows unlocked (ours was not the only one broken into). I admit, we did not check the windows before we left for dinner - a mistake we won't make again - and that cost us 2 laptop computers. Thank goodness our passports were in the safe, which was not compromised. The hotel did refund that night's stay once we reported it, though.
Lovely stay in the center of PDC. The room was nice and great shower as well. The pool and shared patio were wonderful.
At night you do get a lot of noise of the nightclubs nearby so bring earplugs + the airco only worked so-so, which kept us awake in a 30 degree celsius night.
Private courtyard feel with ample sun beds and a lovely swimming pool
Nothing all was good
The room was a very good size and the beds very comfortable.
The shower head was not great, needs fixing
Great location
Room was a bit austere
Location was nice
The noise level at night made it very difficult to sleep. The nearby busy street remained loud until 2 am, and this wasn't mentioned during the booking process. The room itself was quite different from the photo online, which showed a large window, while our room had a very small one with an external view. While the room was clean, the overall finishing and quality were subpar. Despite being advertised as a 4-star hotel on google, it felt more like a 2.5 or perhaps a 3-star property. Additionally, the electronic key lock was repeatedly glitchy, often requiring at least five attempts to unlock the door.
I had a fantastic experience during my stay! The location is absolutely perfect — close to everything you might need. The property looks exactly like the photos, which was a pleasant surprise. My room was spotless, comfortable, and well-appointed. The bed was especially comfortable, ensuring a great night’s sleep. Even though my room faced the street, the noise cancellation was excellent — I wasn’t disturbed at all. I highly recommend this place and would definitely stay here again!
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Location
There was a power outage with no water and electricity for about an hour and we were left in the room with no fan or AC or lights or running water in the heat of 32 degrees celsius. When tried calling the hotel staff, there was no response from them and they just kept informing that their colleagues will look into this but gave no timeline or alternatives.
I absolutely loved my stay at Aalada. I loved the central location and the amazing rooms. I can’t wait to come back here again.
There isn't any reception so it's more like an air BnB. Sleeping was difficult on the 3rd floor because of the really loud noise from the clubs nearby. The qr code to scan to chat with "reception" in my room didn't work. Otherwise the place was nice and clean.
Really nice hotel right in the center with a balcony, nice pool and friendly staff.
You have to park in the street and pay extra, but it’s cheap.
Clean spacious rooms, nice pool area, friendly staff.
Great position handy for town centre and beaches.Pleasant courtyard with trees and refreshing pool,sun beds.Room spacious and well equipped. Coffee provided and water cooler on patio Make sure you download key codes for gate and apartment. Any issues dealt with promptly
Wardrobe too short.
Perfect location close to the main busy area in Playa del Carmen without the late night noise. Big comfy bed and was nice to have a small kitchenette area to have breakfast. The staff were lovely and the ease of check-in/out was perfect for us!
There is construction in the land next to the property so early morning was very loud with the construction noise. Thankfully we went out during the day so by the time we were back in the evening it had stopped.
a decent coffee maker with coffee
there is no reception area, in fact door to courtyard is locked and requires a code. only maids on staff, most unfriendly limited help. there are hotels in the same area same price that are a 100% better value. We have stayed in Playa 4 times in 3 months and will never stay in this property again.
Idyllic location just far enough away from crowds to be mostly peaceful. Room very comfortable and functional. Although no reception, response to questions or requests very quickly answered over WhatsApp. Small pool was clean and lovely central atrium just tops off the whole place. Totally recommended.
There's a local disco that doesn't shut down until 2am-ish, but that didn't spoil our stay.
Good location. Clean rooms, nice outdoor space. Good value for the cost of the stay.
I would not stay here again it was an ok place to land but everything is a bit dated and every morning there was no hot water it took like 30 or more minutes and me calling them to get the water hot .. the room smelled of musty mold smell and we located the mold it’s in the cement in the shower we paid extra for a suite and that was not worth it either .. you have to pay parking so elect to Put many pesos coins every day all day into the parking machine .. also the whole putting a long gate code in every time you e there the property was a hassle just not that great of place … and honestly I’m not that picky … its right next to 5 th street and all the cafes but there is done Kate night noise from that bit didn’t really bother us that much .. if they cleaned up this property a bit made it nicer to be outside like a fire pit in the seating area made it more inviting and updated the interiors just a bit it would make all the difference.. pay $25 more a night and stay ina nicer place is my advice
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What guests love
Areas to consider
Cleanliness
7.88/10Several reviews mentioned cleanliness issues, including a cockroach found in a room and worn-down bathrooms.
Service
9.35/10Numerous comments applaud the friendliness and helpfulness of the staff.
Location
9.39/10The location is frequently praised as ideal and close to the city center.
Room Quality
8.84/10Generally well-received, though some reviewers noted issues with sound insulation.
Amenities
8.87/10Amenities offered are satisfactory, though some reviewers mentioned a lack of parking.
Value for Money
8.33/10Some reviews noted the price seemed high for certain aspects of the stay.
Food and Beverage
7.88/10Breakfast received negative feedback due to limited options.
Overall Experience
9.05/10Overall, the experience was very good with many positive highlights.