Hotel MadreSierra Parque Tayrona

Little paradise. Far from the main road. Wild river to swim in. A beautiful swimming pool with a big shallow space for kids. Beautiful surroundings. Sounds of birds and frogs and water. Great food. We spent an amazing week here. Including the guided hike up to the Terrazas Bunkuany (Carlos was a fabulous guide, and his cousin served us a big yummy lunch at her restaurant in the mountains).

Would be useful to add a small shelf in the room (for clothes and little things).

What a great experience !! Hotel was amazing with great equipments and a lovely team!! Be aware the hotel is hard to reach (which makes it very unique, quiet and remote) and there is not many options to arrive at the hotel. Not a big deal just need to plan in advance

The restaurant is very good but price are high due to the remote location this is the only options so it can add up easily

Most beautiful place I've ever been to in my life!

Location, staff, facilities and bungalows

Bed was a bit uncomfortable for me

Incredibly tranquil location surrounded by the beauty of nature at the confluence of two rivers. The staff and food were great. The cabins are comfortable.

It's difficult to get to. The road in is long and bumpy luckily they provide the 4wd shuttle and a great driver.

We booked only 1 night at MadreSierra to bridge the gap between our Tayrona trip and our way back to Cartagena. What a mistake - we should have stayed a week!! This is the most hidden away paradise you can imagine. Everything from the service by lovely Fernando with complimentary welcome cocktails to bringing our bags up and down to the room and turning up our jacuzzi. This was an utter surprise and delight for our tired hiking bodies. They’ve accommodated our room changes even though they didn’t have to, made us complimentary brownies when we mentioned we craved chocolate and simply have been fantastic in every regard. This place also - just wow! You have WiFi to work, amazing nature, great food, natural pools in the river and a regular pool about to be finished.

The only thing you have to keep in mind is that the road to the hotel is very(!!) tricky and absolutely impossible without a 4x4. So take their offer of a pickup from the main road and just relax on your journey into paradise.

En general la experiencia fue decepcionante, el concepto es fenómenal porque las cabañas estan en medio de la selva y sobre el río, Sin embargo hospedarnos allí no fue muy conveniente para nosotros. El hotel no tiene acceso en carro porque la vía es destapada, en muy malas condiciones y muy muy empinada, solo entra 4X4, así que tuvimos que dejar el auto en el parqueadero del hotel, vereda el calabazo, para subir en la 4X4 del hotel (15 Min), otra opción caminando (3 km) o en moto, pero el día anterior llovió mucho y como el rio estaba creciendo no subían las motos. La 4X4 del hotel solo tiene dos salidas, una en la mañana y otra en la tarde, fuera de esas opciones tienen un costo de $77.000 COP por cada trayecto. Las cabañas parecen sin terminar, a la nuestra (Tucan) le faltaban cosas básicas, como closet o un lugar donde poner la ropa, soportes donde colgar las toallas del baño, soporte para el papel higiénico, una manija para abrir la puerta de la cabaña que es muy pesada y faltaban algunos vidrios en las ventanas. La comunicación con la Recepción del hotel es difícil, porque se tiene poca o nula señal celular o WiFi desde la cabaña, y las cabaña no tiene teléfono fijo. No lo recomiendo en absoluto para personas mayores, con dificultades para caminar, con miedo a las alturas o con niños muy curiosos o inquietos, porque algunos tramos del camino no tienen pasamanos, lo que lo hace peligroso. El personal es muy amable y trabajado, algunos hacen turnos de más de 12 horas día

The place is one of the most beautiful I have ever seen

The views are amazing, you definitely will enjoy leaving the city behind and enjoy the beautiful rainforest and everything that comes with it. The limited transportation is the only down side but it’s worth every penny.

amazing location in the jungle! highlight for us was to swim in the river!

we did not know that we had to have a 4 by 4 vehicle to get there but they came very fast when we needed help and they were very accommodating

The running waterfall that the property was around was pleasant. The nature around the property was nice.

Where to begin. The drive to the hotel is horrible. You have to 4WD for 30-40 minutes off road and get bumped around. Once or twice is ok, but going back and forward each day is extremely tiring. The lobby of the hotel is reallynot that welcoming. There is an old christmas tree (in April), the TV that is turned on loudly in the lobby is playing movies loudly, which isn't nice when you're trying to have dinner. Breakfast and Dinner was very average, it looks like a great menu but the food is not great, but you have no other options being so far out. THE HOT TUB was suppose to be the nice relaxing draw card of this hotel. It was cold, without jets, ridiculously bright lights. So unless you want an unpleasant bath outside with a lot of light, it really isn't that great. The shower is cold, now I know being out in nature that this is likely, but for the price of the hotel, you would expect the option of maybe a slightly warm shower with solar panels or something. Nope, just one tap with one option, freezing. We opted for a walking tour from the hotel. Worst walking tour i've ever done. Guide would not shut up the entire way, and was talking about politics and random other things. Only one of us speaks spanish and he didn't even make an attempt to guide non-spanish speakers. He was unfit so we had to take multiple stops on the way up, not sure if that was just so he could continue talking, the stops were not scenic, the lunch was horrible ham sandwiches that were crushed from the walk. The place that we stopped for lunch was some random kitchen with no view and nothing else but a wooden bench. And still the guide wouldn't let us talk in peace, he just kept talking. The only time he didn't talk was when he ran down the hill on the way back and we got lost behind him. We had to call out multiple times to find him and this was suppose to be a private guided tour. The Cost was enormous for a normal tour, let alone this disaster.

Beautiful cabins - only if you are looking for nature.

the food needs to improve, the location was 15 min from the main road and you need to be picked up my the hotel. the upsell when you arrive to a jacuzzi room. average customer service

the location! the people, it’s like paraiso! Carlos & Grace were the best!

Increible lugar! No olviden agendar la llegada directo con ellos ya que se necesita 4x4 para llegar

Staff

No WiFi in room, nothing to put away clothes, no hot water, worn out beach towel, only one per day complimentary use of jacuzzi, frequent electricity outages, loud music until 3am, and mosquitos.

The view

The manager ( Nancy) Rud, didn’t help, she was worried only if her rest and his son. The Hotel didn’t provided a receipt even though I asked for one. Charge taxes with out received. The road is in horrible conditions. The only option for food is in the hotel and the food is bad and súper expensive.

View from the hotel on the river, calm, the rooms, the jacuzzi (but you need to advise the staff to warm it and the water is not clean) Thanks Eric (bartender and waiter) for your help and advice !!

access extremely difficult, you can only access the hotel with a 4x4 as you have to cross a river and climb very sharpen roads ! Hotel staff is not very helpful to easy to access but they have a 4x4 so you can ask them (a little bit expensive though), they charged 5% extra on every payment with credit card and the nearest ATM is at a 30 mns drive from the hotel

We carefully selected this place for staying 4 nights over new year's eve some 4 months in advance. - But arriving there, there was no room (hut) available anymore, due to a short circuit according to the official explanation. - We remain with some doubts about what really happend, in the "lobby" where quite a few guests with luggage probably waiting for a room. The way the staff was receiving us (we were driving that day many hours, arrving tired from Cartagena) was totally unacceptable. The manager seemed to be overwhelmed with the situation... She wanted to inform us already the same day morning about the situation, but as we were concentrated on driving, we learned about it only on arrival... She arranged for us one night at a nice nearby resort called Kantawa (from 30 to 31 December) and left it to us figuring out where to stay for the night of 31 Dec, 01 and 02 January. - You can imagine this is not an easy task to do at ultra-short notice and the impact this could have to your oversea's holiday (we came from Europe)... We were extremely suprised about the warm welcome at Kantawa and their efforts in helping us, even arranging a very improvised solution for hosting us two nights when they were also fully booked.

The food was amazing, super healthy and fresh. The location was out of a movie, never been at such an amazing location in the middle of nowhere. And probaly the best thing was the personel, amazing people with such a good attitude and vibe.