M'Gloria Cruise by HAG

Although we booked this cruise we were moved to tulip cruise. It was a new one.

It’s not worth the money. I would rather recommend doing a day trip instead. The stay wasn’t very relaxing, as the staff constantly tried to sell us drinks and extras that weren’t included in the package. We found this quite annoying and it took away from the overall experience.

ESTAFA Y MENTIRAS CONTINUAS: Arruinaron el día más esperado de nuestro viaje, todo mal Si estáis pensando en contratar este crucero por la bahía de Ha Long / Lan Ha, NO LO HÁGAIS. Ha sido, con diferencia, la peor experiencia de todas nuestras vacaciones y una estafa en toda regla. Contratamos y pagamos por un barco de categoría superior (nivel top) y, sin previo aviso ni explicación, nos metieron en un barco de categoría medio-baja que no tenía nada que ver con lo que nos habían vendido. Al quejarnos por semejante engaño, jugaron con nosotros para callarnos: nos prometieron el reembolso del 30% y que las bebidas durante la travesía corrían por su cuenta para compensar el desastre. La realidad fue aún peor. Aunque sí aplicaron el 30%, nos cobraron hasta el último céntimo de las bebidas descontándolo directamente de la compensación. Al final, no solo terminamos perdiendo dinero, sino que se rieron en nuestra cara. El problema no es solo el dinero, es que era la actividad que con más ilusión esperábamos de todo el viaje a Vietnam y la convirtieron en una pesadilla de frustración, mentiras y falta total de profesionalidad. Son unos mentirosos y unos estafadores. Buscad cualquier otra opción y no tiréis vuestro dinero ni vuestro tiempo con esta gente.

no nos gustó nada , fuimos estafados ESTAFA Y MENTIRAS CONTINUAS: Arruinaron el día más esperado de nuestro viaje

The staff were fantastic and accomodating to our needs. Shout out to Miley and Lucy for doing a great job looking after us!

Todo perfecto El trato del personal del barco excelente, sobre todo Alice, Denis, Sarah y Kim Las excursiones muy bien organizadas con grupos pequeños, sin masificación Puntualidad en los traslados Comida a bordo y en excursiones muy buenas Camarotes amplios, cómodos y muy limpios

very relaxing,informative,.

A fantastic time aboard Tulip Cruise, well organised and not properly maintained, with exceptional crew and fantastic setting. We would definitely recommend this cruise to anyone think about doing it.

We had a cabin on the second floor, whilst the engines were running it was quite noisy (but only during the day)

La habitación suite y las instalaciones.

Que no hablara nadie español. El buffet algo escaso en variedad, las bebidas se pagaban a parte. Los cafes expressos eran de pago.

A brand-new ship, luxurious from every aspect, with incredibly friendly and attentive staff. The food was absolutely fantastic, too! A special thank you to Kim, Dani, Trump, Maria and Miley for the wonderful hospitality and for making all the programs and activities so enjoyable. You made our experience truly unforgettable! ❤️

הצוות היה אדיב מאוד, מאוד רצו לעזור בכל דבר. חברותי, נחמד וטוב!

הספינה שהזמנו הוחלפה בספינה אחרת שהוצגה כאילו כמו אותה ספינה אבל היא לא הייתה אותו הדבר. היא הייתה פחות חדשה, היה ג׳יקוזי קטן בספינה שרובו היה שבור הפלסטיקים בצדדים. וזה היה מאכזב.

Everything was perfect and the staff are so lovely..

Gut organisiert, eher Hotelschiff, da man mit ihm nicht sehr weit fährt. Crew sehr freundlich. Tolles Erlebnis.

Essen sehr reichhaltig, aber eher durchschnittlich.

الطاقم ودود للقايه

لايوجد ملاحضه

Excellent cruise, great value for money and communication with the wonderful Helena before and during the cruise was excellent.

Excelentes

El wifi un desastre, jamás pudimos conectarnos, menos mal que teníamos Holafly

Lovely cabin

Need more lounge sitting area inside

Nave non nuovissima ma molto pulita. Personale molto gentile.

Cibo da rivedere, poca scelta. Acqua non compresa.

Staff were Amazing

The service was outstanding and a special shout out to Rosie. Amazing service and support. Found overall three day cruise wasn’t great. Didn’t cruise just stayed in the same location for 3 days. The food was average at best. Hot food was always cold. Buffet style doesn’t help. Would only suggest a one night stay at best with expectations low.

Connection internet

I liked the size of the room, the entertainment and staff.

The bed was hard as was the pillows. The upstairs furniture was also very hard and could have done with some cushions. The WiFi was terrible.

Excellent

N/A

Fabulous cruise with lots to do and the most beautiful views. Food was amazing and so were the staff. Such an amazing cruise

אהבנו את שירות

המצעים היו מלוכלכים, המקרר בחדר לא עבד, לקחו מאיתנו כסף על כוס קרח, המזוודות הגיעו רטובות עם הבגדים בפנים רטובים. התקמצנו עלינו בארוחות. חוויה כושלת באמת

Todo

Everything was maintained well, very clean and proper. Things were organised and executed as per plan and on time. Staff are well mannered and energetic.

Location wise it is quite far, and cruise was anchored deep inside the bay not on shore so most of time went in travelling. There are quite some food items but very less options for vegetarian, although they have taken the food preferences but options were not provided, not sure why preferences was taken at first instance. Rooms are small compare to the amount.

A well run cruise. Pick up arrangements from Hanoi were well comminicated . Staff were friendly and attentive. Facilities on the boat.excellent . Enjoyed the activities on offer. Meals were extremely generous with plenty of choice.

Bus taking us from Hanoi to Halong Bay needed to be upgraded. At one point the seats could be adjusted with controls on the seat but these were now broken so some seats were set permanently in a reclined position with the foot rest up making for a rather uncomfortable journey.

Excellent cruising with well set activities throughout the day. Food served is as promised with a 7 course dinner. The staff truly stands out for their exceptional attitude and commitment. Special shout-out for Anna. Loved it. Rooms , accessible areas were very well maintained.

Squid fishing is just a waste of time. The cruise doesn't have permission to berth at the jetty, so it's a 45 mins sail to the vessel via service boat.

De boot, het personeel en de geleverde service was top. En wauw wat ben ik onder de indruk van Ashley. Wat een vakvrouw, klein van stuk maar groot qua daden. Zo vriendelijk en behulpzaam een vrouw waar de wereld er meer van nodig heeft!

Nvt.

Tolle Organisation der Reise, sehr freundliches Personal, Abendessen sehr gelungen.

Leider nur wenig Fahrtzeit auf dem eigentlichen Schiff.

Newish ship staff were amazing

Food could have been better for the amount of money we paid breakfast was very basic, there was no seat cushions on the rattan furniture prices were very high for drinks

The room is amazing. The excursion to hai village was great.

The food was terrible, especially for the price.they were understanding about this complaint. The male service is evidently less professional than the females.

Nothing

Be aware of it. MGloria does not exist. The staff informed me before the trip that the MGloria and Doria cruise are the same one on Booking.com. I did not trust Booking.com anymore because they allow one cruise to be sold with different accounts and two different names. That was illegal and confusing.

Our honeymoon suite was beautiful. Very spacious, the private deck was my favorite spot to sit and see the beauty around me. The room had everything we needed. The welcome cake, fruit and wine were an unexpected bonus. Thank you!

There was nothing we didn’t like.

Le cadre est forcément magnifique. Nous avons apprécié la sympathie du personnel et les activités proposées

Le wifi ne fonctionne pas. Le dîner et le repas du midi ne sont pas incroyables. Le PDJ était bon

It is nothing like the pictures or descriptions - so nothing - very disappointed

Everything - dirty, drains blocked, the food was appalling and when we challenged the staff about the food, they said that because it was their new year they didn’t have one. No spa or massage due to no staff, struggled to get served drinks due to no staff. It does not even cruise around Ha long bay. You spend 95% of your time anchored up amongst lots of other boats in the dirtiest waters that you can imagine!

Le rapport qualité-prix est imbattable. Entre les excursions, les repas, la chambre et les transferts, c'était parfait.

The staffs were so friendly and accomodating. We had a stay in the executive room with private balcony and the room was great and spacious. Views from the balcony was just mesmerising overlooking at the Halong Bay scenery, just so calm and peaceful. They provided us cake and bottle of wine for our honeymoon trip. Overall very happy with our stay 😘😍

El crucero es fantástico. La habitación era espectacular, con una cama gigante y una terraza enorme. Las actividades a bordo están bien, el kayak nos gustó mucho y poder disfrutar del Jacuzzi después. La comida es correcta. No incluye las bebidas pero tampoco tienen un precio desorbitado. El personal fantástico, especial mención a Ashly, tuvimos un problema con un transporte y nos lo solucionó en 10 segundos.

Ace was an extremely attentive and professional staff who played a big role in ensuring we had a great experience during the Doria Cruise experience. She was always friendly and cheerful, willing to go above and beyond to cater to the customers. Thank you team for an unforgettable experience!

Η εξυπηρέτηση και το προσωπικό

El personal del barco Laura, Tim fueron dos mujeres muy especiales que nos atendieron y estuvieron muy disecadas en todo! Las 2 noches y tres días fueron fantásticos algo para repetir una experiencia única

The facilities were 5 star The staff were exceptional The cooking class was great The food and service were 5 star An amazing way to bring in the new year

No mirror in the room

Lieu de la croisière et gentillesse du personnel

Le repas de gala pas au niveau

Personale accogliente e super gentile. Cibo ottimo sia a buffet che la cena servita. Ci sono un sacco di attività da poter fare.

La pulizia della biancheria non era impeccabile e Internet non ha mai funzionato.

Fantastic cruise with so much to offer a family

Nothing to repot

The logistics were very well planned for the guests and the experience was seamless. The facilities in the boat were great and the photos posted online do justice to what you see in reality

There are a lot of exclusions that you need to pay separately. For instance, water was available for lunch and breakfast but guests had to pay for it for dinner. They tried to provide a fine dining experience but it didn’t quite meet that expectation. The boat ride to see the caves were passable as I expected to get out of the boat and explore the caves by foot.

Veg options limited also for kayaking boats were less ,, plus during evening the deck place was fully packed no place to sit

Breakfast and lunch were good!

Dinner portion size

The staff onboard was very kind and made it a very pleasant trip. Linda was our server and did a great job.

You have to be aware that there is 45 min. transport from harbour to boat. The cruise do not have the rights to board you at Halong Bay as other cruises.

A modern and very clean property.

Nothing

It’s a beautiful location and the room was spacious and clean.

The room although clean was shabby. Broken door handles, lamps not working toilet didn’t flush correctly

It was such a lovely stay. The room was spacious and the terrace view was unmatched. However the highlight was how attentive the staff was. Linda was helping us and I was so impressed that she offered to substitute some of the set menu items after noticing that my parents didn’t have one of the courses. It was all completely unprompted. She also offered to bring more food after she noticed my wife was giving me an extra piece from her plate. Super impressed by these little things. There was also an LED sign installed next onto our table saying “Happy Honeymoon” after it came up with a conversation earlier that my wife and I just got married a couple of days before the cruise and it was super lovely gesture. We felt so well looked after.

The room with a round bed had an incredible view and a large private terrace.

Thank you so much to Tracy. Sweet Tracy.

Thank you for Tracy!!!!

Thank

The experience was fantastic

The rubbish floating in the water

El personal es muy atento

El precio de los servicios dentro del crucero no está ajustado a la realidad del país y del resto de la ciudades. Los masajes valen tres veces mayor que en cualquier sitio de masajes de un Hotel de cinco estrellas y las bebidas valen el doble que fuera del crucero además, echamos en falta mayor o oferta de actividades, ya que fueron varias horas sin hacer nada.

Wir sind zwei Nächte auf dem Schiff der M'Gloria-Cruise geblieben. Ich würde dies unbedingt empfehlen. Es bringt einfach Ruhe rein, man ist nicht so gehetzt und kann auch einfach einmal auf dem Balkon sitzen und die Sonne, das Meer sowie den Blick genießen. Die Orga bei M'Gloria-Cruice war einfach überragend. Man bekommt sein Programm, alles wird noch einmal angesagt, es geht schnell und unkompliziert. Das Personal war ausgesprochen freundlich, zuvorkommend und kompetent. Auch die Englischkenntnisse waren für Vietnam überragend. Wenn man die anderen Seelenverkäufer links und rechts so gesehen hat, dann kann man den Aufenthalt auf einem Schiff von M'Gloria-Cruise nur jedem Besucher der Halongbucht wärmstens ans Herz legen.

Camarotes super comodos

Me gustó todo

La amabilidad y el trato del personal. Las habitaciones

El horario de las comidas, cada día era diferente incluso algún día el almuerzo fue demasiado temprano ( 10.15 am)

Las instalaciones están muy nuevas, las habitaciones limpias y el personal muy agradable. Sin duda repetiremos

Que te cobren las bebidas, ya estas pagando mucho dinero en el crucero lo normal es que te incluya pensión completa no las bebidas aparte

Ashley and Squid were amazing and took great care off us

Julie has treated us as it was our home. Modern cruise with amazing room

Excelente atención y predisposición especialmente de nuestra guía en el barco de nombre Linda....muy amable y servicial Gracias por esta gran experiencia!!!

Nada nos desagradó

Experience wonderful

Incredible, we had the executive suite at the front of the boat and couldn’t fault it!

The cave experience was underwhelming, however the day out bicycling and swimming was fantastic.

Great cruise, lovely boat, very clean, good vibes, amazing food

I would have wished I’d stayed on the boat to use the facilities rather than the trip out but I should have just done that. There is an hour transfer to the boat there and back.

The boat itself was absolutely stunning. The room was gorgeous. Everything was clean and tidy but you would expect that for what you paid for this cruise.

The boat itself was absolutely beautiful – clean, modern, and very well presented. Unfortunately, the overall experience didn’t live up to expectations. The cruise was advertised as a 3-day, 2-night experience, but the main boat hardly moved at all. It felt more like a floating hotel than an actual cruise. On the second day, we were unexpectedly taken off the main boat and placed on a much smaller, less comfortable boat for the entire day. This was not clearly communicated and felt like a significant downgrade. Another issue was the lack of transparency with costs. We were told during meals that tea and coffee were included, only to find out later we had been charged extremely high prices for them. Drink prices in general were very expensive, and the way this was handled felt misleading. Overall, the trip felt more about upselling than providing a quality guest experience. It’s a shame because the boat itself had so much potential. I wouldn’t book this cruise again unless there were significant improvements in communication and honesty.

El entorno y el paisaje. Para eso vamos todos. Pero eso lo tienes en casi cualquier barco. Muy buena la habitación, el personal muy amable, aunque les falta algo de experiencia. Disfruten del paisaje, y la tranquilidad de la noche.

No esperes mucho del barco, las actividades son las mismas que ofrecen todos, la comida sin más, nada en especial.

Amazing rooms and very friendly, helpful staff.

Beds were very hard

The staff was friendly & polite, the room were clean and we love the cruise. The set dinner wasn’t to my liking but that’s more of a personal taste since they must cater do all different nationalities. Thank you so much.

When on Doria Cruis as M’Gloria no longer exists.

The rooms were nice. The staff on the boat, young and keen.

We got the trip cut short. That was fine but then they did little to help with short notice and told to book new hotel for night. Refused to drop at new hotel, and told ‘leave you’ at previous place. Kayaking they left one customer on the water as the boat left and someone had to get them to stop. Not 5* in any way shape or form. Hiding behind small print. Would not recommend.