Museo de Belenes
Nativity Scene Museum, Carrer de Sant Agustí, 3, 03001 Alicante, Spain- Attraction
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Historical Charm and Modern Comforts
Unique Decor and Modern Amenities
Convenient Location and 24-Hour Services
Experience the perfect blend of history and modernity at Hostal Les Monges Palace. Indulge in the unique charm of a historical building while enjoying modern comforts like free Wi-Fi and air-conditioned rooms with flat-screen TVs. With a 24-hour reception, bar, and services like car hire and laundry, your every need is catered to. Conveniently located near top attractions like the cathedral and the beach, make the most of your stay in Alicante. Book now and immerse yourself in the rich history and warm hospitality of Hostal Les Monges Palace.
Check-in from
03:00 PM
Check-out by
11:00 AM
Parking
PAID
Children
Allowed
Pets
Not allowed
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
28 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
13 sqm
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
2 Twin bed (90-130 cm wide), Sofa bed (Variable Size)
Room details
33 sqm
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Twin bed (90-130 cm wide), Queen bed (151-180 cm wide)
Room details
30 sqm
In-room amenities
2 Twin Beds and 1 Double Sofa Bed
Individually furnished room
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 30-inch flat-screen TV with satellite channels
Food & Drink - Electric kettle
Sleep - Premium bedding, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Desk, local maps, and guidebooks; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Transfer shower
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
2 Twin bed (90-99 cm wide), Sofa bed (131-150 cm wide)
In-room amenities
1 Queen Bed OR 2 Twin Beds
Individually furnished room
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 30-inch flat-screen TV with satellite channels
Food & Drink - Electric kettle
Sleep - Premium bedding, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Desk, local maps, and guidebooks; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
Queen Bed (150-160 cm wide)
In-room amenities
1 King Bed
301 sq feet, located on the top floor
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 30-inch flat-screen TV with satellite channels
Food & Drink - Electric kettle
Sleep - Premium bedding, a pillow menu, and bed sheets
Bathroom - Partially open bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Desk, local maps, and guidebooks
Comfort - Air conditioning, daily housekeeping, and heating
Eco-friendly - Energy-saving switches and LED light bulbs
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
King bed (151-180 cm wide)
Room details
28 m2
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
22 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
18 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), 2 Twin bed (90-130 cm wide)
Room details
21 sqm
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Twin bed (90-130 cm wide), Sofa bed (Variable Size), Queen bed (151-180 cm wide)
Room details
33 sqm
In-room amenities
Sleeps
Up to 1 guests
1 adults
Beds
Twin bed (90-130 cm wide)
Room details
11 sqm
Courtyard View
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Geen Parking, klein hok boven op zolder Wc op vloerhoogte, schimmel op badkamer Kozijn werk badkamer van vocht uitgezet In een woord bhhhhhhhh
Zie bovenstaande
Czystość pokoju, wspaniała obsługa i dobre śniadania.
Małe pokoje, ale bardzo komfortowe.
Локация топ! Персонал просто восторг!
Posizione perfetta, a due passi dal centro e dalla spiaggia. Camera non grandissima ma accogliente, pulitissima, confortevole e con un letto meraviglioso. Staff gentilissimo e disponibile. Rapporto qualità-prezzo eccellente. Tornerò senz’altro!
Direct in het centrum , dicht bij de strand !!!! Veel gezellige restaurantjes in de buurt.
Central location only a few minutes from beach and multiple restaurants
all great
it all
The position is great. The staff are excellent. We have stayed before and my rating was much higher
We had to walk over the shower tray to access the toilet. Very unpleasant
Buena atención buena ubicación.
Que no me advirtieran que en el estacionamiento hay una lomada. Uno debe tomar precaución para que el vehículo no toque abajo.
Ottima posizione, personale molto gentile, camera comoda e funzionale, colazione abbondante
Nulla
Very quirky
The pictures!
Flott klassisk rom med gedigen nydelig seng. Beliggenheten er topp
Nasz pokój był niewielki, lecz posiadał wszystkie niezbędne udogodnienia. Klimatyzacja była bardzo wydajna, łóżko bardzo wygodne, a łazienka była nieskazitelnie czysta i zadbana. Wystrój pokoju był bardzo stylowy, cały hotel jest harmonijnie urządzony. Położenie hotelu jest wyśmienite-wychodzisz i czujesz Alicante całym sobą. Śniadania serwowane w hotelu również odpowiadały naszym wymaganiom.
Great location and people
Small room, should be cheaper
It was very comfortable. But also very quirky in a nice way. Definitely go back
Overall, a great stay and good value compared with the alternatives. The location is excellent, right in the old town, with the beach and marina both around a five-minute stroll away. Our room (203) was spacious and spotlessly clean, with super-quiet AC, an extra-large comfortable bed and a small balcony.
The only real downside was the soundproofing. We could clearly hear every footstep, toilet flush and tap running from the room above. Parking and access were also more difficult than expected. The hotel parking was full, so we used the recommended Casino car park, which was only a five-minute walk away. It was also more expensive than we’d been told: €25 per day rather than the €16 quoted by the hotel receptionist. The bigger issue was dropping off our bags. The hotel is in a restricted-access area (Google Maps got us there, although some other navigation apps didn’t). Once there, however, there isn’t really anywhere to stop without potentially obstructing larger vehicles. Within five minutes of stopping, we had horns sounding behind us, and it took another five minutes to finish unloading. Had we known, we’d simply have parked at the Casino and walked over with our bags, as we did at check-out.
Great location
Strong sewerage odour from bathroom
Sehr schön in der Altstadt und doch sehr nahe am Strand und Hafen gelegen.Sehr gut durch gute Fenster vor Lärm geschützt und gut klimatisiert.
Das WLAN war etwas schwach.
I had a lovely stay at Hotel Les Monges from Sunday to Monday. The hotel is beautiful, the location is perfect, and the service was excellent. A special thank you to Deborah, who was incredibly friendly and welcoming. I would happily stay here again!
Nothing—I really enjoyed everything about my stay.
Nothing. Falsely advertised It is in old town no roads or parking which is >1km away and costs more than hotel! Appalling facilities
Got do fed up with being buggered around I cancelled the booking My advice . If you have a car forget it
Central location, overall nice feel to the hotel.
The attic room we were allocated, not good.
Tosi siisti ja ystävällinen henkilökunta
Hissi oli tuolloin rikki ja kattoterassi kiinni. Aamupala oli pieni
La décoration Le petit déjeuner La proximité des plages
Bruyant entre les chambres + la rue
Perfect location, very friendly staff, comfortable bed, good shower. It was a good solution for a one night stay in such a historic building which is now a hotel in the city center.
The room was a bit small, but for one night it was fine.
Molto comoda per la vicinanza ad ogni attrazione, la terrazza sempre a disposizione e il cambio asciugamani giornaliero
Stanza minuscola, con un bagno dove c’era spazio solo per il wc e la doccia, nulla dove poter poggiare le cose e il lavandino si trovava al di fuori del bagno in mezzo alla stanza
The vibe, the balcony and the staff
Nothing. Falsely advertised It is in old town no roads or parking which is >1km away and costs more than hotel! Appalling facilities
Got do fed up with being buggered around I cancelled the booking My advice . If you have a car forget it
Posizione fantastica,colazione eccellente,la camera un po' piccola,ma pulita.
Super locatie en vriendelijk personeel.
Ontbijt vond ik iets minder.
Locatie midden in het oude centrum.
Wifi functioneerde niet op de 3de verdieping waar onze kamer was. Signaal erg zwak; netwerk meestal niet te vinden. Ontbijt zag er sober uit en hebben daarom elders ontbijt gehad.
Lokalizacja
Mrówki w łazience
I had a basis room and it was very small. Decor was great
Too noisy since all the corridors are tiled so noise is not muffled
Een fantastisch verblijf gehad in hotel Les Monges Palace Boutique. De locatie is echt een 10+! Het personeel was ontzettend vriendelijk, erg behulpzaam en attent. De grote zorgzaamheid heeft mij echt verrast, en het unieke interieur en fantastische ontbijt maakten het helemaal compleet. Dit hotel is een absolute aanrader voor iedereen die een fijne, sfeervolle en perfect gelegen plek zoekt.
Geen .
Camera accessoriata con phon di qualità, bollitore, tazze tisane ecc.. ben climatizzata Ottima colazione Pulizia puntuale giornaliera e accurata Personale disponibile e veloce a risolvere criticità
Ascensore rotto ma per le valigie personale disponibile Diversità tra le camere (la nostra ottima sacrificata quella di 2 amiche) Qualche problema ad impianto idraulico (ma prontamente risolto)
Położenie. Boisko do plaży, komunikacji miejskiej i atrakcji. Dobrze działająca klimatyzacja co przy 40 stopniach było bardzo ważne. Całkiem dobre śniadania.
Po uruchomieniu klimatyzacji był nieprzyjemny zapach. Brak warzyw i serów twarogowych na śniadanie. Zawyżony kurs euro przy płatności w złotówkach.
Nothing. I canceled. See below.
I booked a standard 2-person room, only to be later informed that it was really only comfortable for 1 person, though two could probably squeeze in. That meant a late cancellation and rebooking at a different hotel at a higher price.
Fabulous staff Beautiful.comfortable central hotel
Nothing to not like
La laiterie et l'emplacement
Ascenseurs hs
La habitacion es pequeña y el baño minusculo. El lavabo esta dentro de la habitacion y es incomodo de usar.
Locatie! Leuke inrichting. Goede airco. Volop keuze bij ontbijt.
Niets
Muy bien ubicado , cama cómoda
Un poco caro
Posizione comoda, vicina alla città vecchia e al centro e vicina anche al lungomare e al porto. Spiagge raggiungibili a piedi in 15/20 minuti. All'ultimo piano dell'hotel è presente un rooftop con bar dove è possibile bere qualcosa e avere una bella vista sulla città. Il rooftop è aperto solo nel weekend.
Accoglienza e indicazioni per il parcheggio poco chiare. Non è possibile arrivare in auto davanti all'hotel, la si può parcheggiare in un garage a pochi minuti di distanza e poi è necessario trasportare i bagagli a mano in hotel (inizialmente invece ci era stato detto che era possibile sostare davanti alla struttura in auto per lasciare i bagagli). Pulizia della camera molto superficiale e poco curata. Camera davvero molto stretta con lavandino fuori dal bagno direttamente in camera. Bagno strettissimo con pochissimo spazio per muoversi e per entrare. Accettabile per un soggiorno di massimo 1/2 giorni, non di più. Presente un piccolo balcone con fili per stendere la biancheria ma molto sporco.
Emplacement, déco-style, literie, amabilité du personnel
Petit déjeuner bon mais moyen
El tener que llegar a las tres de la tarde y me tuve que marchar antes de las once de la mañana. No lo entiendo. Siendo así deberíamos pagar un poco menos.
Camera bellissima con 3 balconi, posizione ottima
Il bagno davvero molto piccolo (ad eccezione della doccia) con il lavandino nella stanza
Posizione perfetta per visitare la città e per raggiungere in pochi minuti la spiaggia. Camera abbastanza spaziosa, letto comodo, ottimo sistema di climatizzazione, pulizia accettabile ma non eccezionale.
Uno dei balconi non si chiudeva bene, presenza di piccoli insetti, mancano piani d'appoggio. Dettagli che sarebbero stati trascurabili se il prezzo fosse stato inferiore, tuttavia se il costo è elevato aumentano anche le aspettative!
Location good but room was extremely tiny.
Room size especially bathroom
Alojamiento muy cómodo y las instalaciones muy limpias y bonitas, el hotel está cerca de todas las zonas de turismo y está a 5 minutos caminando de la playa. La verdad que muy cómodo y el buffet de desayuno mucha variedad y de calidad. Muy contenta con haberme quedado en este alojamiento.
Location, friendly staff and spotlessly clean, best place to stay in Alicante
Brilliant location, close to the beach, right in old town, supermarket and restaurants plentiful outside hotel. Staff friendly.
View from my room was just a wall, couldn’t see the sky
Staff were so welcoming and went above and beyond to welcome us and help us with local area. Facilities were excellent and location was fantastic. Thank you for a wonderful stay!
We loved everything!
Todo perfecto
Lovely staff Spotless
Lo mejor del hotel la ubicación y el personal. Está muy céntrico y las habitaciones están muy bien insonorizadas , de modo que se descansa muy bien. La habitación es amplia y conserva elementos antiguos que le dan un toque especial. El personal es muy amable y hace que la estancia sea muy agradable Y el bar de la azotea es un lugar especial, donde puedes desconectar de todo
Ubicación, desayuno y la atención del personal.
Estuvo todo bien.
Struttura pulita, posione ottima e personale disponibile.
Los de recesión son muy majos y muy atentos y tú be algún problema y alguno me solucionaron
Que en mi cuarto avía en el suelo un tomillo sacado casi me picho y me queje unos en recepción de una cosa y subieron a la habitación y ante de que yo abriera la puerta entraron me parece que el cliente siempre tiene razón. No volvería a repetir la verdad
Muy céntrico con muchos restaurantes, heladerías y locales de noche alrededor. Cerca de la playa a cinco minutos del postiguet, el paseo y el puerto, al lado del maravilloso barrio de Santa Cruz y de la plaza del ayuntamiento. 6 días que he estado muy cómoda y el hotel muy limpio, el personal es muy amable, guardan el equipaje tanto a la entrada y a la salida de la habitación, servicio de limpieza muy atento, disponen de una terraza con bar los findes de semana que tiene unas vistas muy bonitas, las salas comunes muy fresquitas con aire acondicionado. En resumen, muy contenta con este hotel y si tengo la oportunidad de volver a Alicante repetiría sin duda mi estancia allí. Por cierto disponen de sombrillas y toallas a un precio muy asequible para poder ir a la playa y venta de productos como agua, refrescos y demás.
Todo
Todo bien
Ubicación muy céntrica , buen trato con recepcionistas. Terraza con buenas vistas.Detalles de agua y café.
Las vistas a un patio interior de la habitación.
La ubicación es excelente, en pleno casco histórico, entre el Ayuntamiento y la Concatedral. El desayuno fue francamente delicioso y variado. El personal fue muy amable, especialmente el recepcionista Guillermo, todo un encanto de persona.
Rien du tout parce que le réceptionniste à annuler ma réservation et n' a pas voulu nous donner les clés.
Le racismes des gens qui juge des personnes qui connaissent pas. C'est la mauvaise expérience dans un hôtel. Après un long voyage être obligé de chercher un autre hôtel alors que j' ai bien réservé.
La localisation et une jolie décoration
La literie (matelas très durs). L’insonorisation insuffisante (on entend le brut de la chambre au dessus) Salle de pelt déjeuner sombre et tristounette
Spacious room, super location, friendly staff, tasty breakfast
Can be some noise from night life, but nothing more than what must be expected
Very close walk to beach, bars, restaurants. Staff were so kind and accommodating.
Toilet was very small, would be touching wall and shower on it.
Personale.attento e sempre disponibile. Posizione centrale.
La ubicación es excelente, céntrico, caminando llegas a todos lados, el desayuno muy bueno y completo. El personal muy atentos y amigables.
La posizione
Il costo
It is a very unique building Close to the beach, restaurants, bars and transport to airport etc very close by
Nothing!
Tranquilidad. Ubicación excepcional. Estancia acogedora. Grandísimo detalle del establecimiento de considerar el cumpleaños de mi pareja y obsequiarnos con cava. Ah, y su bonita terraza.
Rooftop Bar and very reasonable prices for suckle a central location. Views of the castle are stunning.
Nothing
Pokój za mały nieadekwatny do ceny. Bardzo miły i pomocny personel. Możliwość przygotowania kawy
Bardzo głośno, a jest napisane że dźwiękoszczelnie. Bardzo mały pokój a cena wysoka.
Pokój rodzinny superior był na 3 piętrze i posiadał skośne sufity, co przy wysokim wzroście 2 osób było bardzo dużym utrudnieniem, zwłaszcza PRZY PROBLEMACH Z KREGOSŁUPEM członków rodziny. Na recepcji poinformowano mnie, że rodzinne pokoje są tylko na 3 piętrze co było nieprawdą. Nie uznano mojej reklamacji dotyczącej obniżki zapłaty za to bardzo duże utrudnienie, a przy zamówieniu nie było podane o skośnych niskich sufitach. To było nie ładne ze strony hotelu, gdyż wprowadzają ludzi w duży błąd ! . Wybrałabym inny hotel !.
Rzetelne informowanie o pokoju.
Minden
Nem volt olyan
Ubicación precio calidad
Había moscas en el desayuno dando vueltas, hay que tener un poco de cuidado con eso.
Una elegante mezcla de antiguo y moderno
Arreglaban la habitación muy tarde
Location and staff. Room size good
Aircon didn’t work. When we mentioned it we got a rather patronising response about how it works despite having four of the same system in our Spanish home. It wasn’t working. 34c so a very poor night’s sleep. Room tatty and bathroom needed a refurbishment.
Personal, ubicación y la decoración es muy bonita
Espacio muy reducido y distribución del baño Hay que pagar 2 euros por las toallas pero como no hay espacio en la habitación para que se sequen, debes pedirlas cada día
La ubicación
No te puedes mover en la habitación de lo pequeña que es.
Väldigt bra läge och mycket vackert på utsidan.
Luftkonditioneringen var på och gjorde rummet för kallt. Stängdes av senare och öppnade fönstret för att få in värme. Bäddsoffan var inte så bekväm. Frukosten var dyr så vi skippade och hade den på ett ställe helt vägg i vägg som dock var mycket långsamt. Fönstren var väldigt små och det var lite svårt att röra sig i rummet pga låga takbjälkar
Śniadanie bardzo poprawne. Świeże pieczywo ,wędliny ,żółty ser, jajecznica, słodkości i owoce. Kawa , herbata, soki bez ograniczeń. W pokoju dostępny czajnik, kawa i herbata . Doskonała lokalizacja. Personel bardzo uprzejmy, pomocny .
Wszystko bardzo dobrze zorganizowane. Kontakt z recepcją bezproblemowy. Możliwość wypożyczenia ręczników plażowych i parasola jest świetną opcją.
posizione
Kiváló elhelyezkedésű szálloda, a személyzet nagyon kedves és segítőkész. A szoba tiszta, a reggeli elegendő és finom volt.
Az általunk kivett szobában a WC szélessége nagyjából 50 cm. Egy testesebb vendég számára ez komoly kényelmetlenséget jelenthet.
We really loved the location. The hotel is situated in the heart of the old town, within walking distance of restaurants, the city centre, and the beach. The staff were friendly, welcoming, and always happy to help.
In our opinion, the hotel is a bit overpriced for what it offers, especially considering that parking is charged separately. Breakfast was good, but quite limited. Our room was on the ground floor and the soundproofing was poor, so we could hear everything happening in the hallway. Since there is a bar that stays open until midnight, it was difficult to get a good night's sleep. Even during the afternoon, when we wanted to rest because of the heat, there was a lot of noise from maintenance work. These are areas that could be improved to make guests' stays more comfortable, as the location itself is truly excellent.
Posizione centrale ,zona tranquilla e silenziosa
Locatie
We boekten 2 standaard kamers. 1 kamer was ok en volgens de foto's, desalniettemin dat de frigo zo goed als niets koelde. De andere kamer was veel kleiner en had enkel een klein hoog raam met uitzicht op buizen en een muur. Geen direct zonlicht. Toilet stond in de douche. De afwerking algemeen kon beter. Algemeen gevoel bij dit hotel is veel te duur voor wat het is.
Da localização
Quarto muito pequeno
La posizione centrale, l’atmosfera autentica, l’accoglienza e la gentilezza dello staff, la pulizia della camera
La stanza poco spaziosa
Friendly, helpful, efficient staff.
Breakfast was a little limited for the price
Great location in the middle of city, and close to beach. You can get towels from reception. Room was small but well maintained and clean. Good shower. Didn’t have breakfast here so can’t comment.
Bed was bit hard but ok.
Il soggiorno è stato molto piacevole, l'hotel si trova in una posizione eccellente, nel cuore del centro storico di Alicante, a pochi passi dalla spiaggia, dal porto e dai principali punti di interesse. La camera accogliente e arredata con gusto. La colazione è varia e di buona qualità, e la terrazza panoramica è il luogo ideale per rilassarsi dopo una giornata di visite. Consigliato.
Centrally located, good communication and private garage. The hotel provided excellent information on access to the hotel and parking facilities.
Posizione centrale e comoda per spostarsi
Die Lage und das Personal
Zimmer klein und dunkel, Bad zu klein, keine Abstellflächen, Dusche (Tür) mit Verschmutzungen die sich teilweise beim duschen gelöst haben.
Ekte Spansk miljø. Ikke ett plastikk hotel, men et med koselig atsmofære
Ikke noe spesielt, men kanskje mere miljø på takterrassen
Beautiful building, staff helpful and courteous
Loved everything
Room clean and staff was polite. Hotel 5 min from beach
They gave as room ,what I didn't book.Room was under roof. Not comfortable. Very small windovs and dark in the room too. We was missing duets. And the street in night time was not to quiet.
This is our favorite hotel in Alicante; brilliant location in old town, super friendly staff and the rooms are beautiful!
Ubytování je v centru , krásné místo .
Nemam co vytknout .
Très bons et copieux déjeuners. Le personnel à l'accueil était serviable et on pouvait communiquer en français. Le quartier est très touristique et agréable à visiter quoiqu'il soit parfois difficile de s'y retrouver à pieds.
La chambre était beaucoup trop petite. Difficile de placer nos bagages, peu de rangement (valises sous le lit poussiéreux). L'environnement pour se rendre à notre chambre est un peu désorganisé et négligé.
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
7.65/10Some comments about the older condition and lack of comfort suggest cleanliness could be improved.
Service
9.15/10Multiple reviews highlight friendly and helpful staff, especially with service issues.
Location
9.15/10Many reviews emphasize an excellent location near restaurants and attractions.
Room Quality
7.65/10Several reviews mention rooms being small or cramped, impacting room quality.
Amenities
8.65/10Rooftop terrace and marble bath mentioned positively, though some concerns about bathroom space.
Value for Money
8.15/10Overall perception of value is good, though some felt the size of the room lowered the value.
Food and Beverage
8.15/10Breakfast received mixed reviews with some suggestions on improvements.
Overall Experience
8.65/10The overall sentiment is positive, with recurring issues but great location and service.