The Seraya Hotel

我覺得住這裡很安全，需要刷房卡才能進到Lobby，一樓有飲水機，每天都能有room service打掃換毛巾 位子非常好，轉角有一家洗衣房，若是住好幾天可以去那洗衣服，四周飯店商店都很多，離夜市與榴槤街都超級近！ 下次來還會住這裡～

沒有提供小毛巾，只有一條大浴巾

The officer has put up an air purifier at the corner near to the lift after they find smoking incidence

The room is clean

Great location, close to the famous fish market and just a 10-minute walk from the Jesselton Point Ferry Terminal. The staff were incredibly kind and attentive. They provide unlimited water, tea and coffee, and clean the room upon request. The room is small, but it has everything you need.

There were large windows, but they were covered by fixed blinds that couldn’t be raised, so the room was very dark and there was no airflow.

Good with reasonable price

The location is very convinient

Dust by the window,some lights not working and the toilet were unable to lock.

Bed

Nice quiet and comfortable

The hotel is conveniently located in the centre of Kota Kinabalu, just 10 minutes walking to the jetty from which you can catch a boat to the islands. The staff was friendly and always around. Free water refill station was great!

More attention should be given to maintenance and cleaness. The floor in my room came lose and it was fixed with some nails. The carpet in the corridor looked quite worn out; there was some leaking of the AC in the corridor, too.

Localizaçao perfeita. Perto de zonas de interesse (como a rua Gaya), numerosos restaurantes e lojas para fazer as compras na contorna.

Not clean as comment like , feel itchy

I always stay here whenever im back in town. Its just a walking distance to Suria Sabah, to seafood places etc

Its in the middle of everywhere & within walking distance. To make it easier for us, the 24hrs laundry service is just behind the hotel.

位置 - 超方便

水喉- 不牢固

Bilik yang bersih dan selesa

位置超優：離夜市超級近，附近也有超市，排隊名店也在附近！ 員工友善！ 整體性價比高！

電視選台不多，但沒太大影響！

Location

Nothing

Location strategic

Parking

Good cconvenient location in vibrant area surrounded by places to eat and a very manageable walk to Jesselton Point for Island hopping bosts. Bedding was fresh and clean.

The rooms looked much better in the photos. Quite small making it a bit tight but the major problem was several maintenance issues which should have been obvious to housekeeping including loose tap fittings in bathrooms and wall hanging spots, gaps in flooring. Unswept areas, mold on bathroom wall.

Location is the best

The location is right in the city center, making it very convenient to access restaurants and supermarkets. While it feels a bit pricey, it’s a decent option for a short stay (like a 0.5-night stay) when your flight schedule is awkward.

the facilities don't really match the photos on the booking sites. The staff weren't very friendly—they just gave the bare minimum, 'robotic' service. Also, the water quality/plumbing didn't seem clean

My fav place to stay in KK as it is located at the centre of almost everything - places to eat, pharmacy & even self service laundry is just behind this property.

The room is quite small.

tout

rien

Location and the assistance from the staff to resolve the clog

The parking

Comfortable, clean and modern hotel in a great location. The rooms are a little small, but have everything you need. The staff were super helpful and let us check in early which was great after a long journey!

The location was decent

The rooms were tiny and felt very cramped. The only way onto the bed was by crawling in from the bottom end. The toilet didn’t flush and was full of someone else’s personal waste. The were building works going on inside the hotel so it was not very welcoming and noisy during the day. We left after the first night, and booked into a 2 bed apartment for the same money.

- The bathroom mirror has light. - The room good size for me (alone traveller)

- bedroom flooring need to repair. Some floor has broken. - bathroom light flickering. - reading light not functional.

Location

Rundown

le camere sono un pò buie, senza luce

Only no mirror, difficult to dressing

Nothing.. all good

Convenient location . Small scale

It was being renovated downstairs, which was no big deal just bad timing. There was a roof leak. The shower was a wet scene.

Friendly and helpful staff to assist us.

No wardrobe for clothes. Room a bit small but still comfortable.

Great location with shops and restaurants surrounding it

Unfortunately there was a damp smell throughout the hotel but especially in our room. There was a lot of black mould that was visible in the air conditioning unit.

Nothing really

There was construction works in the entrance lobby. The room wasn't just small it was cramped, and worst of all, it was dirty. This was not just a one-off because ourselves and 2 other couples moved on to other accommodation the day after checking in for 3 nights. The new accommodation was the same cost but much better standard. This is the first time I have found Booking.com reviews and ratings not to be accurate.

The hotel is very well located, in the center, next to many shops and restaurants. The beds were comfortable, the staff was nice

it is a good stay for one night, the room is small (not something unexpected though) and the decor is a bit rusty.

Super Lage. Freundliches Personal.

Sauberkeit in den Zimmern und sehr kleine Zimmer.

location is very good , service staff is nice

Room size quiet small , Less ligth in the room so i can't work well as there 's no light above the desk . Restroom quiet wet as it is small room with no exact partition . No ward

Location ok.. dekat bataras, so bleh la beli² mknn @ minuman...boleh jln kaki p Gaya Street..

Bilik terlalu kecik.. & time stay, bilik hadap belakang..

位置，卫生状况

有窗户，不能打开，房间消毒水味道很重

comfort

the room is a bit small. I've miss to check the room space

地理位置极佳！出门就是夜市一条街！在每周五到周六就有！比较整洁，有电梯比较方便。服务员的态度非常好！服务很贴心！安保也很好！住宿的名称是一棵大树的名字，我认为酒店的文化做的很好，房间里也有一棵小树的小灯，很温馨。

个别房间的设施有些老化，比如房间的水龙头上面的开关掉了下来。房间太小了放不下两个大行李

地點很方便！櫃檯人員很友善！

地點

房間設備極簡 隔音較差

Good location for food and walking around kk city center. There is no proper place for taxi/car drop off so the car can only stop briefly for pickup/drop-off.

Though the reception area looked nice, the room was small and quite dated. The toilet and shower area was separated by a thin curtain, and the fittings were quite flimsy.

I like the fact that it was very centrally located so it's easy to like get a cab or a taxi in and out there's a grocery store like less than 100 m away you're very close to things that you need to grab quickly like pharmacies and such the room was also pretty clean it was kind of modern a little on little on the small side though but it had most of things you needed like a little mini fridge to source items. Had some space to put things the shower is nice and clean the beds were fairly comfortable. Staff was really friendly when we asked him about it's getting some local info.

Some things I didn't like was the room was a lot smaller than we imagined but it usually is like that there's not 6 space to hang. The drying rack in the bathroom for your towels is like right above the toilet so if you're kind of tall it's going to hit you in the face next the way they did the beds they put two pads in the one but I would say if they do that make sure they have it perpendicular to how you sleep so you don't feel like the middle part and the place doesn't have a lot of amenities on site at least for the room we had.

In the city centre, easy to get around by just walking

I requested for one king size bed. But the bed was actually the combination of two single beds. I requested for big room too, the room seemed to be the same size as the one I stayed last time. It’s not big

Central to the night market close to the harbour area, restaurants everywhere and transportation. the room was comfortable and soundproof.

Nothing really

- Staff was great - Room, though tight, was clean

There's no divider between the shower and toilet spaces. Hence, the bathroom was perpetually wet

value with money, easy access to city

None

The place. Near to pasar malam

Parking

Location. Value for money.

The location of the hotel was very good as a tourist coming in to visit. It is close to many eateries and attractions. The rooms were clean and tidy. The staff were very friendly, and would help with any requests as best they can.

The blankets could have been a little bigger, but that is a personal preference. The bathrooms should have a divider (on the floorings) between the wet and dry areas so that we can put the bath mat in the bathroom.