Haikou Meilan International Airport Hotel

Cleanliness

Staff not friendly.

location to airport, comfortable beds and bath

the room and area smelled a bit of cigarettes, and nobody speaks english

clean and well appointed facilities, super accessible to airport.

Pickup service was very convenient Useful to have gym access Minimart downstairs is very convenient too

The room was very clean, but smelled of cigarettes The gym area also had people actively smoking, so I couldn’t stay long Check-in wasn’t difficult but could have been more welcoming/friendly for international passengers (staff were very busy with airline staff checking in)

Clean , convenient and most importantly safe and all the staff members are very nice

Clean and convenient

Very convenient, shopping just across .very close to the airport. free shutter Bus to airport.

Smoking smelly in the room.

Convenient of the location if you are on transit it’s the perfect location to stop relax and get back on your feet

It took a while to check in because we were not planning on getting off. We got upgraded because of the waiting time. We we were thrilled.

Location

Noone soeak English

Clean hotel, good amenities, comfortable modern room.

Language can be a challenge so make sure you have a translator app installed and pre-purchased mobile data available.

Fabulous hotel with everything you need, and its built into a mall so you can go shopping and enjoy the layover. You can get a taxi into town, takes about 30mins

Nothing, was very enjoyable.

Near to the airport

Room very smelly

Enormous room . Very clean and comfortable , quick shuttle ride from terminal 2. Get the shuttle from Stand 5 - there is a bilingual sign . Shuttle is ever 30 min on the hour and 1/2 hour . Shuttle is direct to the hotel . There is also a shuttle between terminals - that would work as the hotel is attached to terminal 1 but would involve more walking

Nothing . Obviously it’s china - don’t expect fluent English from staff

Clean quite cozy

The card doesn’t work and no response from the staff .additionally.i was forced to leave three bags in the floor to return back to the receptionist to activate the card . That happened twice 😡.additionally i had to use shuttle bus to arrive

Super close to the airport, great shuttle service and cheap enough to go downtown in a taxi. The room was spacious, spotless and comfortable. Gym was well equipped albeit very hard to find! Breakfast had a variety of food and even a soup station. Great place to stay for a layover!

Staff struggled to communicate using apps on their phone. As an improvement I would suggest having the basics written down for guests. Nonetheless, everyone was very friendly!

Удобное расположение отеля, если у вас длительная стыковка. Шопинг интересный.постельное белье великолепное) для меня теперь есть новый стандарт качества.

Еда в ресторане. Очень специфичная)

This property is brilliant for a brief layover, as it is a short shuttle ride or walk from the airport

Close to the airport, convenient ,Hotel shuttle Bus to go to airport Free. shopping mall n food court is next to the hotel. The staff is very helpful.

The corridor and the room smoking smelly.

Красивый приятный отель !

Very close to the airport, big rooms, clean

The location was excellent. Airport and rail station next to it along with a shopping mall

Lukewarm water in the shower

Excellent airport transit hotel. Free shuttle bus (exit 4, stand 5) provided. Very comfortable

Location is good for transfers. A few minutes walk from terminal 1. We were told 15 mins walk from Terminal 2 but there is also a regular free shuttle bus to and from the hotel. All went smoothly. Very nice rooms and facilities.

Autobús según sales de la terminal que me llegó a la puerta del hotel

Great value for money, huge rooms, good staff, felt very safe and secure. Shuttle service makes it very easy to get to, and from the airport, the staff use translations if they can't speak your language and are very friendly and helpful.

Could not access room service or any food during the stay due to staying at odd hours, and we could get the food service to work on our phones. Perhaps you need a Chinese app or system, unfortunately.

Very convenient location next to the airport and shopping centre, offered a free bus service back to the terminal at 1am.

Took too long to check in

Clean, close to airport. Got proper restaurant

The check in was extremely slow.

Easy to access for a late flight, big room, amenities

Somewhat difficult communication if you dont speak Mandatin, smell of old cigarette smoke

Morning airport bus settled is good. Perfect place for transit. Food was great.

From terminal to hotel it’s very had to find them first time. Not all staff speaks English make very hard for check in to the hotel.

Really nice room, nice staff, easy check in, good air conditioning.

Locating the hotel can be tricky for a non Chinese speaker. From T2 you need to catch a shuttle bus (which is free) to T1 and from there the easiest way in is through a shopping complex. Very confusing first time as not everything is signed.

The room was spotless.

It was very difficult to find the hotel. Clear instructions on how to get to the hotel, either walking or by shuttle, are needed in English and Chinese which you can take with you.

Breakfast was amazing with wide variety.

I didn't like that it was hard to contact reception from the room. The power in my room went out and I had to run around to try and find someone to help. Also no one spoke english which was a challenge.

Clean, spacious rooms, views onto the airport, kind staff. Rooms are comfortable, great for a layover. Located inside a mall so finding food was easy. Shuttle bus was provided to go to our terminal the day of our flight.

The hotel is located within the mall connected to the Domestic Terminal 1. We took a shuttle bus provided by the airport from Terminal 2 to 1, and then we followed the sign to the hotel. Negatives: • The Hotel Staff was unresponsive through the Booking.com Chat. I could not call a Chinese number, and found no email address, so contact was impossible. • No information on how to reach the hotel was provided • We had to go to two enquiry desks provided by the airport and communicate with Google Translate to find the hotel.

It was very difficult to find your way to the hotel from the airport.

It’s a proper hotel, clean, well equipped and maintained.

Exceptionally clean and there were everything one could expect. There was unpleasant surprise on reception: my booking didn't go through bookig.com like always!! We were in the end of our trip, practically out of money and staff very patently helped us to collect various ends, pennies & yuans & pay.

super good hotel for an airport stayover. they have a shuttle going to/from T2 and T1, about every 30 mins. If you arrive late, just go to the information desk at the airport and they will call the shuttle for you. Shuttle stops in front of exit 5 at T2 arrivals for pick up. Room is very good, big double bed, big shower. water bottles provided too. Staff makes an effort to speak a few words, very basic english, or use translator apps. You ned only a little patience at reception, you're in China ffs, not in Europe or USA. Be kind with staff, they do their best. Morning shuttles back to terminals every half hour.

Hotel is located across from T2 exit, directly opposite. There is a parking building in between, but it seems impossible to cross the highway to get to the hotel after going past the parking.. It mentions that it's walking distance but ONLY for T1, which is right next to the hotel. there is a way to get there walking thru a bridge from hotel's 2F. This walkway is open daily 6-23 so it's no use if you arrive late at night. Their bus shuttle is free and very good though, so just use it. Takes 5 min.

Locaton was very good, closed to the airport. Shuttle bus between the airport and hotel was very convenient and helpful.

It is not about disliking but communicaiton skills specially english language could be beneficial to all.

Location to the airport. Comfortable beds

Could not operate the TV. No information on how to change information on screen.no English

The staff is what made our stay so nice. Very friendly and casual. They spoke English better than anyone else we encountered which was a big plus for us. They had a couple of interesting beers on offer which we enjoyed in the evening while playing cards in the commons area.

No complaints at all

Good facilities, comfortable bed. Great to be close to departure terminal, we just took the shuttle bus there.

Lighting in the room was dark, no bright/main light. Not a big deal for us as we only stayed for a layover. Had to walk through mall to find hotel lobby. Check with shuttle to take you directly to the front of hotel.

Location and the shuttle service.

1.The front desk staff weren't sure which terminal is domestic or international departure. 2. The signage from the railway station to the hotel is not good. I got lost following the signage.

Amazingly close to the airport. Clean, Quiet and comfortable on a layover. You can easily walk but the shuttle goes every 5 mins.

Close by to the airport

Too far from everything else. Would have been good if the hotel provide a shuttle bus service to the city. The driver of the free bus shuttle to the airport was very rude.

Right in the airport, breakfast was served from 4am to 10am, catering to guests with early flights the next day

Close the the airport, we landed in terminal 2 and called for a shuttle bus to pick us up. Close to shops and food, you can walk from your hotel directly to the shopping mall and the airport train station.

There was confusion about if we had paid for breakfast or not. Was sorted out with the manager.

Great location and clean and comfortable room.

Slow check in

The wide selection of food for breakfast a d ease to airport as we had early flights

The location is very good, near the airport.

Most receptions at the check in counter do not speak English.

Near airport

The staff has no English speaking skills....i was held up for over an hour to check in.....despite the fact that my spouse had already checked in . Haikou is a tourist city why the reception staff cant speak and understand a few words of english?

Excellent location

Nil

Very close to the airport

Room was clean but had cigarette smell

The location is ideal, as it is only a 5-minute walk from the airport. Moreover, the hotel is situated within the airport outlet shopping mall, which features numerous stores and a complete food court. The food court is very convenient for quick and easy meals.

The room was not clean, mainly the bathroom. The room also had a strong smell of cigarettes, even though it should be smoke-free.

Great location.nice and clean room.

Not so easy to find the hotel entrance from airport.