Grand Mercure Ahmedabad GIFT City - An Accor Hotels Brand

Excellent

All

Food

Room size

5 stars

The property was amazing, the food, hygiene, the staff everything was perfect. The staff was very cooperative, property is beautifully maintained.

The hygiene and breakfast

We got 1 room upgraded to a suite, so it was very comfortable, the second room was a little crammed for size. The restaurant food was nice. The morning breakfast is an amazing spread. The spa is small, but the services are good and reasonably priced. The beds and pillows are very comfortable. i do recommend this hotel highly

Location and ambience

Less staff to manage Wine and Dine, Less food menu

Nice

Location

breakfast is awesome with the variety even for non-veg. i especially enjoyed the medu vada and shambar.

if proper meal can be catered in the bar would be awesome. on my first day when the liqour store was not opened, i wanted to have a few drinks at the bar but noticed that dinner could not be served there. would be good if dinner can be served there as well.

GIFT CITY地区にあるホテル、スタッフの対応も良く居心地が良かったです。朝食も美味しかったです。ホテル内でビール等お酒が飲めるのは大変有難かったです、価格は酒税が高いので割高になります。

立地がアーメダバード郊外で開発中のGIFT CITY(金融地区)なので、Uberでオートリキシャ、タクシーを使って外出することになります。最寄り駅は地下鉄Gift City駅でホテルから徒歩20数分位の距離です。

Facility is well maintained, food is good and staff is courteous

Rooms are small and felt overpriced

Best service

Food

The ambience, food and comfort.

na

Breakfast is well done at the Hotel. Staff is warm and try and do better all the time.

A little more effort in cleaning clothes racks and shelves is necessary.

Great hotel, very nice room. Stayed just for one night to break up our onward journey

Lovely hotel with a nice swimming pool and gym.

Location not ideal. GIFT city is over an hour in a tuk tuk from Ahmedabad. We stayed here for the cricket thinking we could get the metro but GIFT station shuts at 5pm. Limited food choices in the area and breakfast was not included. Usual pigeons dirtying the pool

Location is good. GIFT City is well done up.

Food needs improvement. The buffet menu combinations are not adequate, neither are the flavours.

Ansh at the front office is warm and efficient.

Staff was very pleasant, nice check in. Good food, spa , awesome room and really pleasant experience. The entire property has a good vibe about it. Extremely delighted to be there. Have been there before also

ACA minor issue of AC noise - which was immediately attended to. But still unable to resolve. And yes the rooms are very small - so this time took a junior suite. Which was brilliant. Regular rooms are small

The Property was very nice and comfortable with easy access to the airport

Accueil agréable, installation (notamment sportive) très bien maintenues et agréable à utiliser. Restaurant (petit déjeuné) offre une bonne variété de choix.

La taille du restaurant, un peu petite pour l'accueil des hôtes lors du petit déjeuné. La pression de l'eau dans la douche était un peu faible.

Location

Small rooms. Inadequate staff

The lady at the reception was very nice and polite.

The extra bed for my child. Was horrible - they put an extra mattress but the spring mattress was as good as not being there. It was very thin and the spring underneath literally poked every bone. My child was unable to sleep on it . So middle of the night we had to adjust in a tiny Queen bed. There was a nice window but we had to keep it covered because the glass was full of bird shit.

Well maintained, efficient, value for money. The front desk is run well. Priyanshi on this trip comes to mind for her diligence.

Some things need reminders.

Room was Ok not very spacious. Facilities were ok. Spread at breakfast was also ok.

Room was very small.

Magnifique hôtel, le personnel est très serviable et très bien formé pour satisfaire tous les demandes. La nourriture était excellente, le buffet très varié.

A mon arrivée on m'a demandé de payé plus cher que ce que j'avais réservé. Le garçon a la réception n'avait pas accès au réservation Booking est voulait me taxer au prix le plus cher .J'ai du négocier et sortir le prix de ma réservation de l'application. La femme de chambre ne déposait pas des serviettes après le ménage il fallait que je la cherche dans les couloirs pour réclamer. Le premier jour aucune serviettes le deuxième jour j'ai eu droit de une grande serviette et deux pour le sol ,le dernier jour on a eu droit de une serviette pour deux personnes. Je pense que c'était fait pour nous demander des pourboires. J'étais inquiète que l'établissement pense que j'ai pris les serviettes et qui me demandea a les payer. A mon retour en France j'ai constaté qu'il me manque des boucles d'oreilles a mon avis il faut que l'établissement surveille cette personne. Malgré tout je ne souhaite pas faire une mauvaise note pour l'hôtel car le reste du personnel était vraiment adorable et la gestion était excellente.

Location, newness, restaurant

Ac needed repair, then they moved us to another room because of construction

Quartier tres calme et propre

Impeccable service by Joy, Sharmishtha, laxmi, chef prachi and others. Meals were good. We were allowed a late check-out and were v happy. The sofa cum bed in suite is v uncomfortable and rooms need regular maintenance.

NA

Everything abt the property

The pre auth card was charged even after specifically asking not to be charged. Maybe a genuine mistake but I was annoyed. But this won't stop me from booking again.

Third class staff

Good spread. Warm and courteous staff whom are keen to make their guests happy.

Cannot think of anything. All good.

Joy and shamistha were excellent on the kitchen breakfast Another Trainee young lady at Front Desk were the good things that I noticed

The cleanliness given that it is a newer hotel needs to be improved. Right below the ages of the shower cubicle , I could see dirty and sometimes not well dried properly Secondly I noticed tissue holder and towel holder not properly cleaned

Breakfast was good.

The rooms were very small. Room service was also poor.

Breakfast spread was good. Food was delicious. It was customised as and whn required. Staff is excellent. Need t mention on the food counters- Bandana and Joy exceptionally good. Main door security - Paras excellent

My room was very nice and the view from the window was amazing. Breakfast was tasty and had a wide range of options. The staff is friendly and warm. A special shout out for Prachi, Saraswati and Laxmi who were warm and friendly and added a special touch to our interactions during breakfast time. They were attentive and took care of every thing, big or small. Thank you girls ❤️

good

no

Breakfast was good and staff was polite & friendly

Basement Parking needs to be kept clean

Professional staff. Willing to help.

Excellent location

The check-in process was flawless. Staff were friendly and the stay was excellent.

The place is not very close to the airport and railway station.

Cleanliness, Staff Behaviour was very friendly and was excellent especially those connected with the Food and Beverage department and the restaurant. Must mention two names whose names I could gather and who really cared about the guests and are young professionals namely Mr. Joy and Ms. Sharmishta. I am missing out two more names.

Food could have been even better with more varieties as I found something missing especially in breakfast menu. But this could be improved.

Decent

Tea cattle was dirty

Hotel has disclosed my identity and stay at hotel. Which is Ridiculous. I will never opt nor recommend any one. They need to apologise.

Excellent location , could see the sunrise daily. Delicious breakfast !! Polite staff at reception and room service , restaurant. Great Gym , swimming pool and Big Zoola in reception !!

Pigeons flying in swimming pool !!!!!!!