The Shore Hotel & Residences

Amazing views, great breakfast, free parking

breakfast

the mini bar not working properly

bestt selesa cuma aircond tu noisy sikit tp overall best..breakfast ngamm..

Room quite big for the price,adult swimming pole ok

Room not so clean,toilet not privacy,not good for family with kids cause can see thru it even its a bit blur,kids pole unable to play,intercom for parking no body answer and end up have to pay on our own..

We booked a 3-day, 2-night stay at the hotel. During check-in, the front desk staff informed us that hotel guests would be charged RM10 for parking at Level 3A for the entire duration of the stay, with multiple entries and exits allowed. Based on this information, we proceeded with the parking arrangement, and the hotel staff also validated our vehicle registration number in the system. However, as reflected in our Touch ’n Go account, a total of RM90 was deducted, resulting in an apparent overcharge of RM80. We immediately reported the issue to the hotel front desk. We were informed that the hotel would arrange for the full RM80 overcharged amount to be refunded to our Touch ’n Go account, and we were instructed to submit a report and complaint through the link provided by the hotel. We followed the instructions provided by the hotel, but the process was unsuccessful and the overcharged amount has still not been refunded. This is very disappointing, especially as we followed the hotel’s instructions and had already reported the issue to the front desk during our stay. We expect the hotel to take responsibility for resolving this matter and to provide proper assistance rather than directing guests to a complaint procedure that does not resolve the issue. We kindly request that the RM80 overcharged amount be refunded in full to the Touch ‘n Go account, and that the hotel provide us with an update on the resolution as soon as possible. Thank you.

Clean and bigger rooms

Nil

Everything Was A Awesome Experience. Thank You Shore Hotel

All Good

Okay saya akan repeat

tiada

Ni kali kedua saya repeat stay sini… lepas ni nak repeat lagi untuk kali3 In Shaa Allah… cuma xnak pergi time cuti sekolah dah, lift terlalu lama menunggu… breakfast byk pilihan makanan dan semja sedap-sedap… tempat pun banyak kalau nak jalan.. boleh naik water taxi, wonderpark, aquarium n floating market pun walking distance je… senang citer park car dekat hotel je n plan ur vacation…

waktu menunggu lift time cuti sekolah/public

First time stay in this hotel. No further comment

The room slightly look old compare to Swiss garden.

The room is spacious and the price is reasonable include breakfast. Overall, I am very satisfied staying at this hotel.

Need to solve the bad smell from the bathroom.

Bilik luas dan bersih..

Tidak seperti dalam gambar yg dipaparkan, kolam mandi mengadap ke bangunan yg buruk. Kolam landskap yg sepatutnya ada air tapi tiada. Pemandangan lebih kepada bangunan buruk..2

Location

No tolerance even few minute to get key early.

Luxury and recommended for family with small kids

The curtain. Need to change, wash and fresh. No tea in sachets only coffee.

Location is near the Malacca river and to the most attractive places.The breakfast was excellent with a lot of food variety.

Nil

Sy paling suka breakfast. Staf masa breakfast terbaik. Love. Mudah check in dan checkout. Parking free. Bilik selesa sgt dan bersih kecuali bilik air

Bilik air bau agak kepam masam. Lif agak mengelirukan sedikit

Love dengan breakfast. Banyak pilihan

I like its bedsheet is very nice and clean.

Its away from the busy street. Near the river. Good place to be away from all the busy streets

The lift is slow and seem old

Room

the toilet not very clean

Friendly staff. Especially Aiman from the front desk. Very accommodating and friendly. Keep it up.

Non

Location is quite good. Breakfast is reasonably good considering the room rate.

No temp control for air-con. No provision of face towel, razor for man

Location

No turn over svs

Breakfast really nice..staff friendly..room clean.. next time sure come again

tres bon petit dejeuner et tres belle piscine

navette bateau pour aller au centre ville offerte par booking noter sur la reservation et que nous avons du payer a la reception

The location

Lift system

x include breakfast..locatian yg baik

tambahan bantal

Sehr zentral gelegen und coole Annehmlichkeiten mit Pool, Dachterrasse mit bestem Weitblick und leckerem Frühstück.

If only we knew that a deposit was required and we had to wait we would have booked a hotel instead

The shower, NOT suitable for family at ALL, thge mattress and OMG the LIFT service was HELL

Sarapan nya yang banyak pilihan dan sedap

Servis Tuala di swimming pool tiada atau kurang jadi terpaksa pakai tuala di dalam bilik

I gotta give a huge shoutout to the restaurant staff! Even though it was super packed, they were topping up the food and clearing tables promptly. And the food tasted great and was served nice and hot!

The lift systems - 4 lifts for over 40 floors, and the wait can easily 15 minutes. You have to take whatever lift comes, whether it’s going up or down, which is really annoying. The rooms are spacious and mostly clean, but the bathrooms have mould on the walls and the water drains really slowly. The mattress feels like you’re sleeping right on the springs. The front desk is always super busy and not answering the calls. On my second day, I got locked outside thw room because my key card expired believe that it was their mistake. And for that I had to go all the way down to get it reprogrammed.

The room was spacious

The lifts were terrible. We had to wait a very long time for the lift

Clean and staff helpful

Lift jem

Lifts are limited and we need to wait long.

Room was clean.

Customer service not good. Location not ideal for solo travel. Breakfast in next hotel via elevator.

Hotel mrnyediakan Sarapan dengan berbagai jenis hidangan yang menyelerakan.

Tiada komen

Bilik luasss sangatt lurvee, berbaloi dgn price, bersih. View cantik. Overall puas hatii

Satu je. Takde sejadah 😅 and breakfast mcm takde kuih sangat, tpi acceptable la

The jonker street is within walking distance along the river (1 km) or by water taxi where the jetty is at the hotel. Near many amenities, no need to drive your car, just park at the hotel. There's a small mall and a theme park in the hotel. The pool is large a 4 out of 5 for me.

Too many people as the hotel is quite popular to weekend tourists. And the hotel car park is at the 7th and 8th floor. And the traffic jem to reach the hotel.

Very recommended near facilities in malacca

SUKA KERANA SWIMMING POOL MESRA ANAK-ANAK, DAN MAKANAN SARAPAN PAGI PELBAGAI DAN BERBALOI DENGAN HARGA YANG DI BAYAR. RASA YANG SEDAP.

MEMERLUKAN MASA YANG LAMA UNTUK MENUNGGU LIFT NAIK DAN TURUN. KEADAAN PARKING JUGA AGAK TIDAK SELAMAT PADA WAKTU MALAM.

Great location

Lift very slow. Need to wait more then 30 minutes to get lift. Breakfast need to queue. Not enough table. Coffee and tea always empty. Need to wait at least 20 minutes to get coffee. Cup and glass not enough.

Near kg morten

Tilam terbenam Toilet kotor ada rambut dan hitam lumut tepi2 Pool kotor Banyak tile pecah dan bahaya untuk kanak2

kitchen

facilities of the tv

Ketle ok, microwave ok, iron ok.. yg lain semua sangat ok

Induction cooker tak boleh pakai, oven tak boleh pakai, mesin basuh tak boleh pakai dan takde wifi

dekat dgn tmpt tarikan pelancongan

tempat duduk tandas kuning,lantai tak bersih,ada rambut,pintu tandas tiada lock,dinding transparent nak membuang pun berjaga2...waktu check out pkl 11...terlalu awal..pkl 10 mesti keluar bilik sebab lift lambat nak turun..kalau x...lambat check out .kolam tak bersih..berlumut...anak kena gegata lepas mandi.kedai dalam the shore pun x banyak n menarik

我满意打扫很干净

早餐食物不理想

Sesuai untuk family. Bilik bersih dan selesa, kemudahan lengkap dan staff friendly. Lokasi strategik, senang nak ke tempat menarik. Secara keseluruhan, pengalaman yang sangat memuaskan.

Lif agak slow terutamanya waktu peak. Harap pihak hotel dapat tingkatkan kelajuan lif untuk keselesaan tetamu.

The facilities are good staff very nice easy check in n out Tqvm

lift lambat , kadang tak ramai pun 20mnt tunggu lift terpaksa turun guna tangga

Various choices of food during breakfast was available. The room is big as well as the swimming pool.

Although the food provided is plenty of choices, but the location of cafe was inconvenient. They served the food at banquet Hall, and they served hot drink cup with paper cup when the stock of teacup finished. No towel provided for The Shore Hotel Guest, and they did not notify the guest earlier. Receptionists are not friendly, also not inform people clearly about parking and tower arrangement. During check-out, the receptionist very rude, only take the key and said 'that's all', no manners. Overall, will not stay again in the same hotel, looks like the Management didn't prepare well to receive huge number of hotel guest at one time.

Overall love this place convenient affordable

Lift...but its okay...peak hour no big issues

Hotel breakfast taste good, but little variety. Distance to jonker street is walkable, around 15-20 minutes.

Waiting for the hotel lift are quite frustrating. Have to wait for more than 10 minutes. The shore shopping mall is not what expected, quite disappointing.

The location and room

Parking and elevator. Insufficient parking space. Have to wait 15 to 25 minutes for the elevator, worst experience ever, i even not go for breakfast due to elevator issue, not worth waiting for it...😥

ห้องพักโครตสกปรก ฝุ่นเกรอะ คราบสกปรกตามรอบของเตียง ตอนกลางคืนเสียงรถ เสียงดังจากข้างนอกนอนไม่หลับ

Please more specific about parking Zone.

For new Guest its very complicated.

The food

bathroom frosted tinted is not full...so people from the room can see inside if they stand on the bed...its feel uncomfortable at all...😅😅😅

Easy access to centre

2 days at there without tv broadcast.try to call & whatsapp the reception,but not pick up & reply

Location was good.

The pool was a bit shabby.

location, parking, facilities all good

Robot chat.. cannot call.. very frustrating

Die Lage zur Stadt.Das gute Frühstück.

Für europäische Verhältnisse eher ein Hostel.Alles gehört renoviert,Personal sehr unfreundlich,Schwimmbad sehr alt und keine Ablage oder LiegemöglichkeitenNur 2 große Handtücher im Doppelzimmer.Das Zimmer wird zwischenzeitlich nicht gesäubert oder mit neuen Handtüchern oder Wasserflaschen aufgefüllt.Für den Preis ist das Hotel nicht akzeptabel. Schade,war bestimmt mal ein tolles Hotel.

It’s very clean and closed to many attractions

Just the water heater from the main bedroom is not working but overall it was fine

The river

The parking

All the staff members that I had the pleasure to interact with were absolutely 5 star !! Reception was cheerful, gave helpful information, and always asked if there was more they could do to help. Security who occasionally manned the elevators were absolutely polite and well trained. Housekeeping was prompt to send someone up when we needed a replacement towel and more coffee. I had a little trouble with the TV, and when their 1st fix didn't resolve it completely, the maintenance team simply changed the TV and everything was fine after that! The buffet breakfast was hearty and amazingly available from 7am till 12 noon...... i loved that flexibility . .. and so many choices that even on our last day we were not bored of it! Speaking of breakfast - the staff at the Garden Terrace also deserve a shout out! They were absolutely professional and efficient, clearing tables immediately and seating people quickly, even keeping up with the larger number of guests over the weekend without any problem. This was definitely a good choice for our holiday. The location (about 40 feet from the hotel lobby to the Malacca River Walk) was also a GREAT plus.

The building itself is showing some signs of ageing, so although everything is functional, it does not look NEW. There are adequate lifts for the weekdays when occupancy is low, but on weekends it may take a few minutes for a lift to arrive. Management works around this by having security personnel take over lift control - which seemed to help.

The rooms were spacious and very attentive management

The room was dusty, the 100 can was very dirty, had ants on the bed and dressing area.

Breakfast

Lif

The room and bed was big, old Aircond but still cold, near to to the riversite and nice view

Got cocroches in my room, got ant also, the lift for costemer was very lame, slow, and no lift for the services staff, so all using the same lift. I saw Maintenance staff and guard hack the lift so that they can use the loft without the lift stop to the costemer it make we wait more longer. Not convinience for parking lift, as we have to change lift from carpark lift to the room lift. Very smelly when u enter to take the room key at the mailbox. DEPOSIT BLOODY HELL expensive,RM 200 and will return after 24 hour. Will not ever come here again

Tempat yang strategik

Lot parking perlu ditambah baik

Sofa agak buruk.. breakfast x berapa bnyk pilihan maakan. But all is well

En théorie la piscine et les chambres spacieuses. Raisons pour lesquelles nous l’avons choisi. Dans la réalité c’est autre chose.

Le fait de payer une caution obligatoirement en liquide assez importante. Sans aucune flexibilité. Retraite des clés dans une salle assez peu sécurisante qui ne marchait pas publikndoit déposer l’argent en liquide et prendre des photos pour preuve. La télévision qui n’a pas marché du séjour et qui a occasionné 3 interventions de plusieurs dizaines de minutes sans efficacité.

staff treatment

1)cleanliness is so poor from room to the children swimming pool 2)some light not functioning in the room 3)the floor especially toilet so slippery like many weeks never brush 4) air conditioner no word to describe

Checked-into a room next to a noisy lift. Was assigned another room immediately, but I left behind a bag of my medications in a drawer of the first room. Managed to get back my medications later that night from the cleaning staff. Thank you.

All good except long waiting times for the lifts during peak hours.

Cleanliness

No wifi provided, toilet rolls are not sufficient. No direct phone that connect to room service

So delicious and super yummy ✨✨ (Buffet)

The breakfast and room

Lift

The rooms view

L'hôtel bénéficie d'un bon emplacement, situé à environ 15 à 20 minutes à pied du centre historique. Il se trouve également face au canal, avec un embarcadère pour les bateaux-navettes permettant de rejoindre différents points de la ville. Nous avons particulièrement apprécié la taille de l'appartement, très spacieux et confortable. Situé à un étage élevé, il offrait une belle vue. La présence de la climatisation dans toutes les pièces a également été un vrai plus compte tenu du climat local. Les équipements de l'hôtel sont de qualité, notamment la grande piscine ainsi que la piscine avec aire de jeux intégrée pour les enfants. Le centre commercial situé aux niveaux inférieurs de l'établissement est pratique, avec plusieurs restaurants, boutiques et activités accessibles directement. Enfin, la salle de petit-déjeuner est vaste et permet d'accueillir un grand nombre de clients.

L'établissement offre de beaux volumes et une vue agréable, mais il mériterait un rafraîchissement général. Comme dans le reste de la ville, nous avons parfois eu le sentiment d'un lieu un peu vieillissant et peu animé. Nous avons rencontré quelques difficultés avec la climatisation à notre arrivée, même si le personnel technique est intervenu rapidement et efficacement. Le petit-déjeuner était correct mais en dessous du niveau attendu pour un établissement de cette catégorie. L'accueil gagnerait également à être plus chaleureux et personnalisé. Le personnel est resté courtois, mais l'expérience client ne correspond pas tout à fait aux standards habituellement rencontrés dans un hôtel 4 ou 5 étoiles. Enfin, notre appartement disposait d'une cuisine, mais aucun ustensile n'était fourni. Nous ne restions que quelques jours, donc cela n'a pas eu d'impact majeur sur notre séjour, mais cela peut être décevant pour des voyageurs souhaitant réellement utiliser cet équipement. Malgré ces quelques points d'amélioration, le séjour est resté agréable grâce au confort de l'hébergement, à la réactivité des équipes techniques et à l'emplacement de l'établissement.

semua suka... kolam suka bilik suka breakfast suka

liftnya lama sangat kalau weekend atau public holiday

Breakfast was a good spread

Cleanliness of room can be improved as we had to wear bedroom slippers because the floor was dusty. One of the bathroom and toilet was rather small and uncomfortable. In addition, the wash basin had black stains and mold.

Klu boleh direction to the reception, saya oku a bit difficult to find lift to my hotel. Kena jln jauh lucky the reception and security of Swiss Garden help us. but the rest is great. Tq

nil

Location space clean breakfast

Left was slow and waiting time

Bilik apmt 3 bedrooms suite sangat selesa, semua lengkap. Sarapan pelbagai dan banyak pilihan dgn harga rm30 shj. Waktu sarapan 7 am hingga 12.00 pm...lama betul. Pemandangan dr tgkt 29 sangat cantik...

masalah lif yg slow dan terhad utk ke tgkt parking dan guest room.

L’accueil est la propreté des chambres , le pdj été bien

Il n y avait pas de l’eau chaude

Location

All Good

View waktu malam dari tingakt 36, sangatlah cantik dan privacy..sebab dah tinggi..so orang xnampak kita..

Toilet dia xsesuai untuk yg bawak anak..sebab boleh nampak sikit2 kalau mandi bukak lampu..😅

I like places to visit are nearby only

The lift and breakfast...the lift .need to wait around 15 - 20 minutes..about breakfast not much to eat..even i pay RM25 for my kid not worth it..

Buffet , acceuil bienveillant et hospitalié , situation geographique juste en face de l arret de taxi cruise pour se rendre en ville.

Il y a bien un balcon mais il est condamné.

Kemudahan an semua Makanan sedap best

Lift terlalu lame menunggu Lift parking nak naik keatas paling lame nak mennunggu

Juste l emplacement

Hôtel tres sale jai pris un studio pas de vaisselle, pour faire la chambre il faut demander a la réception de mm pour avoir l eau et les produits d hygiène.la piscine tres peux de transats franchement je suis déçu jai payer pour 3 nuit j ai du partir avant

It's really calm and beautiful

Not really.

Location near to Melaka town

Car park.

Not even 1 i likes!!!!!

All about The Shore Residences not Hotel noted that!!!!

Piscine, palestra, zona giochi per bimbi, colazione, stanze e posizione.

Lettini della zona piscine sono da rinnovare

Suasana

Tiada

还好，房间地上有肮脏还有浴缸不能装水一直漏水

电梯很慢很慢，要等半个小时才能上下。

Location

House keeping

L emplacement a 15 mn à pied du centre et au calme , le studio , la literie et le grand choix du petit déjeuner qui etait très bon

Il manque juste 2 chaises et une petite table sur la terrasse

Not even 1!!!!

All in The Shore Residences!!

The apartment, clean and big

Problem locating the restaurant for breakfast. No signage from lift lobby 3A to the Mall/Restaurant