InterContinental Grand Ho Tram by IHG vs Similar Hotels

Rooms were described as comfortable and pleasant, with views, but there were some minor issues mentioned.

The room was very modern and comfortable with beautiful ocean views.

Rooms were noted as clean and spacious with good amenities.

Rooms/apartments described as comfortable with good bedding and amenities (private jacuzzi, kitchen in some units); isolated issues include slow bathroom drainage and minor maintenance items.

There were complaints about the disorganization of bathroom products, indicating some issues with cleanliness.

Everything was spotlessly clean and well maintained.

There were issues reported regarding cleanliness, particularly noise from maintenance.

Generally praised as very clean in multiple reviews ("super clean", "everything was clean", "bedding was soft and clean"), with a few notes about rough pool floor and minor buffet area crowding.

The hotel is well-located with views of the ocean, though access to the beach was compromised.

Location was amazing; great ocean views and easy access to amenities.

Slightly inconvenient access to the town for dining during the low season.

Strong beach and view location with convenient access to pools and nearby hotels; some reviews note surrounding construction and limited nearby restaurants/services.

Excellent customer service was noted across multiple reviews.

Exceptional hospitality from all colleagues, warm staff, and excellent service.

The staff was frequently praised for attentiveness and helpfulness.

Consistently highlighted as a strength — helpful and friendly staff, good concierge and attentive personnel; a small service lapse noted where staff did not follow up about a forgotten item.

Some food options were found to be mediocre and the dining experience was lacking variety.

Food quality could be improved; breakfast lacked variety.

Food was generally good, but some reviews indicated limited options with some Indian food being bland.

Food widely praised (good breakfast variety, vegan options available, many dining choices) though a few guests criticized the buffet breakfast or wished for more lunchtime buffet options.

Good facilities and pools were highlighted, but beach access was limited.

Great pools, on-site activities, and a variety of restaurants available.

Amenities like pools, gardens, and activities for children were highlighted positively.

Excellent range of amenities: multiple pools across properties, golf facilities, shuttle service and several dining areas; some reviews mention limited nightlife and kids' entertainment.

Value was good based on the overall quality of the stay, though some food pricing was noted to be high.

A good experience considering the amenities and service provided.

Overall, guests felt the resort was worth the price, despite a few mentions of expensive laundry costs.

Mixed signals on value — many guests felt offerings matched expectations, while a few cited price concerns and missing small inclusions (welcome drink, in-room extras).