PAYAG SUITES

Estaba buena ubicacion

Cobro por manchas en las toallas o sabanas pero no pasaban a limipiar

Nice big rooms Clean pretty modern also the bathroom was very nice.

The location and the staffs

Water dripping noise to our AC - maybe from upstairs

The staff was so friendly! Especially Tel. Location was great!

La habitación era molt amplia i els llits molt confortables.

El personal ens va llogar una moto en ma estat i va haber de pagar-li al propietari

スタッフが笑顔でとても良い 立地がとても良い 雰囲気が良い

スタッフがとても良い 立地がとても良い

The location is just walking distance to Cloud9 Siargao Has prepared generator during power interruption

The dim light in the toilet

The location was great, and I appreciated the spaciousness and cleanliness of the room. Also kudos to all the staff :)

I was expecting a smooth online work setup, but the internet speed was disappointingly slow. Also, the water availability in the bathroom was quite poor, which made the stay a bit inconvenient.

Great rooms for a family of four.

Staff were the best. Very accommodating. We were duper comfortable during our stay

The shower was smelly and had black mould The rooms felt moist

Location.

Rooms and bathroom are not enough lit, I suggest add more lights. It's too good in the photo but not in personal.

Very close to the beach for surfing.

We need to ask for all amenities and no daily cleaning.

Cloud 9 is just at the back of the property

We were asked to pay for a lost towel which was hanged on the drying rack provided outside the room...the most ridiculous part is how much they charged for the towel (which is if course already been used many times)... 1000php for an old towel... for a family that already paid 40k plus for the accommodation...

The location has access to the Cloud 9 beach. It is along the Tourist road and is near popular bars and restaurants.

The toilet does not have a door lock.

Close to Cloud 9 for surfing

We were shocked by the terrible conditions at this property. There were rats as big as cats roaming around, which made me too afraid to leave anything outside. The cockroaches were huge and everywhere, and there were ants crawling inside the room. The hygiene situation was completely unacceptable and you get no value for money here. To make matters worse, the staff didn’t seem to care in improving things on the property. On top of all that, we were charged for a broken key. This was by far one of the worst experiences we’ve ever had, and I would not recommend staying here to anyone.

location is good because it is near from cloud 9

poor solid waste management

breakfast we ordered is delicious and the location was strategic for me bec it is near from cloud 9 and other establishments that could make us do the walking in buying our different needs during our stay

no provision of aircon in case of brown out...alternate time in using the genset to turn on the lights and do our charging time of our gadgets...very poor services because the quests like us could not sleep every night during our stay, for 5 pax in a rom only 1 elec fan was provided and its not the fan that could function as to rotate while using...so sad that we paid an aircon room but even once in 5 days of our stay we could not experience aircon thats why i emailed to booking.com to refund us in compensation of no aircon provision for our whole duration of stay that caused us very stress every nyt and also the water flows is by schedlued basis 😭😭

Would have been nice to have more variety.

None i cant think of

Good Location, friendly staff, room cleanliness.

Lacking bedside storage and power outlet. Door locks needs improving.

Staff were phenomenal, love how courteous and reserve as Filipino's attitude. Location is great is quiet and can access the beachfront. We had breakfast only in there but quite nice and affordable.

In general, no maintenance cleanliness in Siargao especially the streets and roads, its pity as too many foreigners. But I was happy with our accommodations.

Everything seemed there. Affordable food, good internet and accessible to Cloud9. It was a pleasant stay without trying too hard. Very family oriented design and service I would say.

Nothing really. Maybe make the lechon belly available at lunch, but that is very minor in comparison.

The friendly staff, location, cleanliness and size of the room.

The salt water coming out from the shower. It can still improve with adding kettle, table and cup in the room.

Close to the beach and neighbors had other things to offer very nice location and easy to get around

Cheep clean and friendly staff

Roo.m size and beds. Location was superb.

No on-site restaurant. Room cleaning once every 3 days. Number of towels and toilet paper provided not sufficient. Decor.

The location was fantastic and the staff where nice.

Well, this place clearly knows how to take photos well! It's totally run down, dirty, full of ants and the facilities don't work. Shower was freezing cold and the toilet wouldn't flush. There were ants and lizards on our beds and bags and we had to get the staff to bug spray. I was really disappointed as it looked so nice in the pics. The insects have easy access as there is literally a gap in the wall where they have fitted the air con straight to daylight.

the AC was not so cool, but aside from it, everything is perfect! walking distance to cloud 9 and the room and place is clean and nice

AC not cooling

peaceful and along the road

the toilet smells! room kinda smell like sewage from the toilet (not intense and tolerable) 😅

Perfect location especially for surfing. Amazing stuff. Clean room. Big size of beds. Refill water for free.

Salty water in the shower. Noisy air conditioner. Kind of expensive.

Nice location and affordable rate for big groups

None

The staff are friendly and accommodating. It's very close to cloud 9, just 5 minutes walk. The place is quiet and relaxing.

spacious and they can let you stay in their common area. they have contact for car rental. colz travel is near here so you can avail awesome tours with them

not so near sa beach that you could really chill

Location and proximity to everything.

Power shortage. Loud and noisy air condition system. Cleaning is every 3 days so the garbage are filed.

Location, proximity to cloud 9 and good staff.

The aircon is so loud. Not enough ventilation in the bathroom that makes the odor of molds and moisture that is a health risk.

Good location in Cloud9.

Absolutely horrid AC units that are so loud it sounds like something is driving through the room. And due to Siargao power issues, they crash every few minutes and then when it starts up it makes an even worse sound. The way it’s laid out, it can be quite loud in the early morning with people in the common area. There was one staff member that had the volume on loud for their phone so you could hear every few minutes when they got a Facebook message. The wifi was basically never worked, so I wouldn’t even count wifi as a thing they offer. Expensive rooms and honestly you don’t get much for the price.

It’s near by Cloud 9 so the location is good if you want to surf

I surfed one or two times a day and they charge each extra towel 50 peso

This spot in Siargao was a perfect little place if you are travelling with the intent to spend most of the day out of your room. Comfy bed. Nice enough bathroom. Friendly staff. Great restaurant out front.

A bit run down but that is expected for the price.

Close to cloud 9

The place was really nice, people are accommodating as well. I had problem on my first night. The ac unit was so loud that you can not even sleep. I requested to transfer me to another room. And they are very kind to do so. Will def book again here

It’s accessible to evrything

there should have a complimentary coffee and tea cup inside the room. the internet should be stable

amazing location and neat place

staff were obnoxious

It was clean and smells good. The staff are friendly.

The bathroom is slippery.

location was great

Check in process not up to standard and no explanation of what facilities are available. Property does not look the same as per the pictures online - garden not maintained. Maintenance not done consistently, broken tap, light removed at bed with the wires sticking out. Housekeeping not following standard protocol of daily cleaning/ changing bedding and towels on the fourth day. Curtains not closing windows properly for privacy and too light to block out light from corridors/sun.

The room is big and cool

It is clean and comfortable

Not so organize

The rooms are spacious and clean. And the location is very accesible to the beach and just walking distance to cloud 9

On our last day, there was a water interruption at the hotel and it’s so hassle that we had to go to other homestay to have a shower as we already have to go to the airport. Not sure what happened, but other hotels and home stays didn’t have water interruption.

Room is clean and the location

1. Facilities missed lead as mentioned beach front but the beach area wasn't belong to the hotel, 2.No access to any tour or local transport. 3. Staff and managers can't relay more for any help regarding tour and local transport. 4. Limited toiletries. 5. We booked and paid the hotel 2 months earlier than arrival and with special request that the hotel confirmed our request but when we arrived they put us with different room that rook us 2 hours waiting for us to get check in even we arrived 6 pm.

Clean, modern, friendly, great location for surfing with direct beach access meaning you could avoid paying the beach entrance fee every time you want to surf. Plenty of food options nearby despite being out of the main town. Aircon was mostly fine. Showers were great. Bed was comfy.

The stairway light remained on throughout the night and penetrated right through the sheer curtains. We stayed for 1 week and weren't offered fresh bath towels - though I'm sure they would be provided upon request.

good location nice people good hotel

I am very grateful for accomodating our request. My husband had a medical emergency and they made it sure that we can rely on them for help and support.

There was a problem with the AC but they rectified the issue right away.

awesome location and nice rooms!

unfortunately no one cleaned our room (after 3 days) and gave new toilet paper, etc… but when we’ve asked for it we got new towels, shampoo….

its a relaxing place away from noise. also very accomodating staff. if you want to relax i recommend this place.

too bright at the morning. hahaha im a light sleeper

the staff were nice and accommodating

nothing bad to say about the establishment

nice location on the beach

the room smelt like mould and the staff played super loud music right outside our door

Breakfast is good but it a little bit over prized

maybe serve more food options for lunch and dinner

Very spacious room. Air-conditioning works very well. Location is just walking distance to the surfing spots. Breakfast (Filipino breakfast) serving size is quite generous. Basic toiletries are provided..tho towels are provided free of charge only once. Extra towels will be charged (due to water and energy conservation which is highly understndable).

Upon arrival the staffs are not very welcoming. ANTS!!!! Late kitchen staffs. They were supposed to start around 6am (as we were told), but they started the kitchen at around 7am. Bit difficult to get in touch with the staff. Untidy guest/common toilet.

I like the room, it's spacious. We are a group of four and there's plenty of room. The hot shower works. It has access to the beach.The rooms are clean.

It needs to improve it's exhaust fan. The place felt a little damp.

worst hotel! we book a month before going and when we heard about the flood and huge rains we text, called when it was possible to cancel with no fees. they said every thing was great even with the rain so we trust them. then from Cebu we took the flight and it can’t landed cause of the rain and we know by talking with passengers that planes were cancelled several time due to rains so we called them to make a refund as we cannot take the flight or even waiver the fees they didn’t answer and take all the money ..

Location of the property is very close to the main beginners break.

The staff does not try to fix the problems which are inside the resort but just give you excuses. 1) Wifi was not reaching inside our room so we have to work inside the resto. First day i had to do some work and when i came in the restaurant the guy which is behind the bar was watching local filipino shows loud from his phone. When i tried the internet it was not working i asked him why he said wifi was full when nobody els was inside the resto. I asked him if he could reset the wifi he just answered no. So instead of working he is watching shows and taking a place for guest to use the wifi and does not want to try to fix the issue. Bad service. 2) We had a room next to the stairs which is very noisy by the way and we asked if we could stay in a different room as we will stay 7 nights. The answer was that they where full which i understand. We told them that we where willing to pay the upgrade to be moved the coming days. No solution came from there side in the days after. Shows again they don't really try to fix issue inside the resort. I normally don't like to write reviews like this but i think it is needed so the staff will adjust the way they will handle the guest.

The staff were very warm and accommodating

the owner and staff were accommodating we got al the requests we wanted including a sumptuous boodle fight with lechon

nine

Spacious room and comfortable bed. Hotel staff is very pleasant.

No hot water. During our stay the hotel was doing renovations and it was noisy from 8am till 4pm. We would appreciate if there was some information of that prior to our booking.

location and ambiance

frequent power interuption. no back up gen set

Location is perfect to Cloud 9. Large Rooms. Accomodating staff and manager. Good wifi. Clean. Good aircondition - it really helps with warm weather outside.

Need comfy chairs and table in the room. Food choices to improve.