Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort vs Similar Hotels

Some rooms reported to have unpleasant smells and humidity issues.

Overall good room quality, although complaints mentioned about receiving a wrong room.

Rooms described as beautiful, spacious, modern and well maintained.

Rooms described as comfortable, spacious and spectacular with comfortable beds and good upkeep in multiple reviews.

Multiple reviews indicate issues with cleanliness, including reports of dampness and pests.

Clean, well maintained and incredible staff. Specific mention of cleanliness observed over 5 days.

Multiple reviews praise very clean rooms, with daily housekeeping and evening refreshes.

Multiple guests explicitly praised cleanliness of rooms and facilities ("rooms were so clean", "Las instalaciones limpias"). Overall very positive on housekeeping.

No specific negatives mentioned; generally well-regarded.

Great location with everything 2-5 minutes away from each other.

Standard quality for this hotel tier.

Several mentions of a very good location and central placement ("Very good location", "L’emplacement"). Minor negatives about a thin beach in the area but generally positive.

Generally positive sentiments about staff friendliness, but some complaints regarding booking restrictions.

Staff were excellent, although some waiters weren’t so friendly. Mixed sentiment on service with room for improvement.

Generally praised (staff described as amazing in several reviews), but one guest reported limited English and felt pressured to tip.

Service repeatedly called out as outstanding and polite ("service d'une qualité exceptionnelle", "The service from all the people was outstanding", staff friendly). Strong positive sentiment for staff.

Food quality positively mentioned, though breakfast options could be improved.

Food at restaurants was excellent, although some items were not included in the all-inclusive.

Food and drinks are frequently described as exceptional, though the lack of halal options was a notable problem for some guests.

Split sentiment: some restaurants praised (Italian, Devino), but multiple guests reported poor quality, very high prices and credit/charge issues; overall mixed-to-below-average.

Facilities like pools and lazy river are enjoyed, but some cleanliness issues noted.

Beautiful and clean family-friendly resort, but the all-inclusive felt limited.

Highlights include an outstanding rooftop pool and beautiful resort grounds, but entertainment offerings and the kids club were reported as insufficient.

Pools, kids club, gym, carousel and other facilities were frequently praised ("piscines immenses", "kids’ club", "pool area is fantastic"). Amenities are a major strength.

Significant complaints regarding underwhelming value compared to high costs.

Some reviews noted overpriced options, particularly for all-inclusive.

Concerns about excessive tipping pressure (reported CAD $100–$200/day) reduced perceived value despite all-inclusive positioning.

Mixed-to-negative comments on value: some called it good value, but several guests complained about high prices, forced tips and poor food-value, lowering perceived value.