Paxton Luxury Apartments self-catering

Pool and braai place

Security deposit.

Everything about the property was amazing

Location

The room was great

They should indicate that some rooms do not have cooking stove

The rooms were spacious and clean.

The receptionist upon checking in was not friendly at all. She seemedvery sombre and not helpfull at all. She did not even tel me how to get to the room, I had to ask. My car had to be parked on a busy steet and that gave me sleepless night. Street qas very bysy and noisy. Some of the other guests were partying on the balcony and very noisy. When i asked the receptionist if they have a policy regarding noise she was visibly annoyed.

It is decent looking

Very unpleasant experience overall. Their rules and the manner they deal with guests is as if they don’t really want you there, as a result I will never ever stay there again. 1. A breakage deposit that you must wait 5-7 days for a refund 2. Parking reserved for “long term stays” while we are all paying customers 3. A humiliation ritual at check out as a cleaner comes to nitpick every detail from sheets to pillows, looking for “damage” 🙄

Good

Online

Nice spacious shower cubicle

Tiolet is not private No tea and coffee sachets in rooms.

Clean and modern

Rooms very small.Had to pay additional deposit for redund later.Wanted to upgrade but was not allowed thru booking.com.Falicities to buy water on snacks not working.

The building

It’s not what is being advertised, extra payment was required at the property despite showing them the code

Location was good close to Nandos and Boardwalk . Secure parking

Nothing

Didn’t meet my expectations

Nothing

1. No coffee, tea or water-like other places- they expect you to travel 600km’s with coffee, tea etc?

Was good

Someone next door making noise in early hours of the morning

Clean and spacious

It’s very modern

👌🏾

Noise from the cleaning staff

Good location, friendly and helpful staff. Comfortable bed and room. Most facilities provided.

Toilet isn't properly separate to the room therefore awkward lack of privacy. Noise from neighbouring room and corridor and light shining through blinds all night. TV isn't a smart TV, therefore no Netflix.

The location is right next to the beach, big comfortable bed and good wifi.

It was difficult to get an iron we waited for long and it did not arrive the first day, the Tv played one channel and remote did not work to change channels, there were no tea,coffee and sugar.

Welcome by staff members they make you feel like part of their family

Privacy and cleanliness

Booking got canceled hours before check-in with lousy excuse.

Bad bad services, Booking got canceled hours before check-in with lousy excuse.

Very easy

Cozy and comforting atmosphere

Parking space

Location Nice and modern

The fact that you can see in toilet from the bed. So the other person has no privacy. Not even a little bit of dishwasher, sugar. Add that in your price amd provide it as complimentary. The toilet door rubber made a sound when opening and closing it. So if you go to the toilet at night you would wake the other person

The reception was excellent and efficient.

none

Not ma firtst time booking n I lov it

Nothing

Nothing.

Facilities are immaterial if primary function is not met The toilet/room had a urine smell, the blinders don’t close completely meaning the room wasn't dark enough for deep sleep, my first night there was noise in the corridors at 3am (there was loud noise often - like a student dorm), the inter-leading door made me feel uncomfortable, my car slept in the street after they indicated parking was provided, the deposit shouldn’t be listed in the fine print but the first line when looking at booking options as it’s critical for making an informed decision. The finishes in the bathroom is where the luxury ends, entry room or deluxe - no one should be feeling like they are short of hearing the next door neighbour washing dishes, while the shower drain makes gurgling sounds in the mornings, assuming when someone else is showering and ofcourse not to the urine smell and being told cleaning teams aren't available till Monday when I was checking out. After my poor decision to stay past my first nights discomfort and see the reviews i hadn't taken the time to read, I'm certain ill be met with the same responses I saw on other bad reviews - ITS YOUR FAULT, YOU SHOULD HAVE READ THE RULES, ITS IN THE FINE PRINT!! all while divulging private information between them and their guests for whatever individual complaint they had instead of accepting they can do better and do better. It’s convenient but not worth the money.

Clean rooms, friendly staff

Holding deposit, which only gets disclosed at check-in. Restrictions on the change of towels. Noise from fellow guests at 3 am.

Location

Lots of rules , some unreasonable Expensive

Racism

One block from the beach, great view from our room and very clean. It was close to numerous restaurants of all varieties. I was pleasantly surprised we had maid service which was nice. The views from the pool area were exceptional. The ice machine was fabulous and always full. We were also surprised to see the numerous washing machines and dryers. We made good use of them. There was an excellent walking path across the street that runs along the beach for miles which enjoyed.

No one stops at stop sign in front of the apartments so be careful crossing. Several homeless persons nearby asking for handouts but the were not a problem.

The location is good, close to the beach and restaurants

Some maintenance man walked into our room unannounced while I had just taken a shower, no knock or anything. When I laid a complaint the hosts were gossiping about me brushing off what happened. They then offered me breakfast and asked me not to give them a bad review. They also took more than half of my security deposit because I got makeup on the towels and sheets. It was a horrible experience!

Staff friendliness

I wanted to pay cash for my deposit, and was convinced that if I use mobipaid link my payment would be processed within 2 to 3 working days. It is now day 5 and I still haven't recieved my deposit. This is an inconvenience because it is not the first time I experience this at this property, and would be the ONLY reason I opt for another accommodation in the future and not this one. Please try and sort that out, it is not right that in order for me to stay there I must pay immediately, but the same courtesy and urgency isn't returned once I leave.

Close to the beach

No aircon limited iron for guests I couldn’t iron cos they make laundry of bedding and towels same place for guests, also security to go out takes for ever. A bit disappointed

Most of the things

Convenient and decent space

The cleaning staff are very loud in the corridors

Very modern, nice and clean and reception staff very helpful.

Nothing.

The rooftop space is very beautiful, the pool and chilling area

The electricity issue that’s affecting the area

No breakfast was offered

The other rooms are noisy, sound proofing is a challenge. There is consistent lighting outside that makes the room inside not to be dark enough. The worst was the unavailability of security to open the garage doors, you are not supposed to hoot and you always have to be phoning.

Friendly and helpful staff.

The noisy neighbors around the beautiful property (I do know it's beyond the properties concern)

Everything about the place was perfect 👌🏻 👍 🥰

Nothing at all

the location was great, the main bedroom and the has a beach view which was a plus for us

I loved that it was clean ❤️

Nothing, I was happy

The host changed their price due to not receiving confirmation from booking.com

Nothing in particular

The room is small

Everything

Nothing

We enjoyed to stay

Liked everything

Room was nice

The power situation made it difficult for charging our electronics

Nothing

⚠️ Avoid Paxton Apartments – Not Worth It This has been one of the most frustrating stays we’ve had. From the start, there was no transparency about the security deposit, which is only refunded 2 days later. They also don’t process refunds on Sundays — which is the day we check out — leaving us stuck waiting for money we weren’t prepared to have held. The service is far below what you’d expect from a “luxury” apartment: - No housekeeping on weekends - When we requested extra towels, we were told to wash and reuse our own towels - However, the laundromat was not working due to electricity issues, making that impossible The apartment itself had multiple problems: - Ongoing electricity outages - Plugs not working - No aircon or fan - Cold water in the shower - Washing machine and microwave not working - Generator running in the early hours of the morning — extremely loud and disruptive, making it difficult to sleep - Very tight parking - Someone trying to access our room at 10am without proper notice On top of that, the customer service has been dismissive and unhelpful throughout. We now feel stuck because cancelling would result in further financial loss. 🚫 This place is not as advertised. Save yourself the stress and book elsewhere.

My stay at Paxton Luxury Apartments in Port Elizabeth was nothing short of stellar. From start to finish, everything exceeded my expectations. The staff were absolutely amazing, friendly, professional, and always willing to assist, which made the entire experience feel effortless and welcoming. The apartments themselves are beautifully maintained and perfect for a self-catering stay, offering both comfort and convenience. One of the highlights was the incredible rooftop area, complete with a swimming pool and entertainment facilities. The BBQ area, in particular, was a fantastic touch, perfectly capturing the essence of South African culture and making it easy to relax and enjoy the space. Overall, Paxton Luxury Apartments delivers an exceptional stay with great amenities, outstanding service, and a vibrant, home-away-from-home atmosphere. I would highly recommend it and would gladly return.

We had to pay for a towel because we used it on floor when leaving a shower. They said it is stained but there was none. A strategy they embark using to replace towels without spending ...... sies

Beautiful rooftop

It was small, no self catering appliances like stove and kettle

There are laundry facilities and a nice pool area on the roof.

The fact that you have to pay a deposit when you check in which is obviously refundable. It is an inconvenience because you are not aware of such information until you’ve made your booking.

The room was extremely small and no privacy

The location and some of the staff were friendly especially the coloured lady. Some of them have a superiority complex thinking they are doing the guest a favor and they are not friendly at all.

The room in is entirety was a nightmare. The bathroom should be closed off from the room since the room has a kitchenette in the bedroom and it is right next to the open toilet. So just imagine the smell coming from the adjacent toilet to where you must eat and sleep. Upon arrival the bathroom smelled like pee to the extend that I needed to ask for domestos or jik because the person most probably peed in the shower or floors and it got dry because it was most definitely not cleaned. I got the jik from reception and had to wash out the room, toilet and shower myself. The fact that they have NO HOUSEKEEPING on weekends is another negative. We were also informed that they actually dont change towels on weekends and yet we've stayed from Friday to Monday. However; they gave us 2 fresh towels because we had to use the initial towels on the floor because the shower leaks volumes of water when one uses the shower in the room. I think the type of guests that this property attracts is also concerning because the noise levels from midnight until about 04h00 are just something else. The outside lights shines through the room windows so it further makes it difficult for one to sleep after day break because it creates so much light in the room very early in the morning. Block out blinds would be ideal since it is a luxury property as per the name as the selling point. It was just a nightmare to stay at Paxton Luxury apartments and I am sorry but it was my first and last stay there. I am yet to witness "luxury" at this property. In my opinion, stick to what you know so yes we will definitely return to 'The Paxton Hotel' in Humewood but definitely NOT to Paxton luxury apartments. It was a terrible and most dissapointing experience to say the least....

I am writing to formally lodge a complaint regarding the unjustified withholding of my R1,000 deposit following my recent stay at your establishment. Upon arrival, I was required to pay a R1,000 deposit, which was clearly communicated to me as being for breakages or damage to property. I complied and paid the deposit in good faith. I checked out yesterday, and several hours later I received a call informing me that my deposit would be retained due to an alleged “stain” on a bathroom mat. This explanation is both unreasonable and unacceptable for the following reasons: I barely used the bathroom, as my stay was limited to sleeping overnight and leaving for work daily. I did not damage, break, or misuse any property, glassware, or equipment. A removable bathroom mat does not constitute damage or a breakage warranting forfeiture of an entire deposit. No photographic evidence or inspection report was shared with me to substantiate this claim. During the phone call, I could clearly hear staff members laughing in the background, which was highly unprofessional and gave the impression that this is a recurring practice and that my frustration was anticipated rather than taken seriously. This conduct reflects extremely poorly on your establishment and raises serious concerns about unethical and potentially fraudulent handling of customer deposits. I hereby formally request the immediate refund of my R1,000 deposit. Should this matter not be resolved promptly, I will have no option but to escalate it further. This will include sharing my experience publicly and encouraging other affected guests to come forward with similar testimonies, as well as lodging formal complaints with relevant consumer protection bodies. I trust that management will address this matter urgently and professionally. I await your response.

The roof top chilling area was the best very beautiful, the apartment is close to alot of shops, restaurants, bars a walk to the beach and closest mall.... The bed is very comfortable, cleanliness of the room... The ladies at reception were very kind...

That my room had no sink to wash the dishes but I do understand it's an inter linking room.... the area is very hot and rooms have no air con, can you please by a fan for each room atleast

Haviam muitos insectos deram muitas picadas que criaram muitas borbulhas durante a noite. O quarto tinha pouca ventilação e num tempo de calor e sem ar condicionado ou ventoinha.

It was located in a very good area in Gqeberha and not far from the beach.

I didn’t like that I was given single beds which weren’t long enough for me to fit. A lady called to warn me that they might give me the single beds but I thought the linen would be that of a double bed which means having the 2 single beds covered with a double bed sheet. I also didn’t know it would be short as my feet were overlapping. The single bed duvet was also not long enough to cover me.

The only good thing about the property is the proximity to shopping centers and restaurants.

The rooms are small with no air conditioning and no windows. We found cockroaches during our stay. There was no electricity during our stay. If the management doesn’t want towels stained then might as well not give your guests towels because it’s very ridiculous to expect “white” towels not to be stained after use. We were left with the same towels we received the first day we arrived, no towel change whatsoever and you expect towels not to be stained? That’s ridiculous! Also what “self catering accommodation” doesn’t provide you with a stove and pots to cater for yourself? Very disappointing!

I love the place.

The fact that I had to pay R1650 because of stains on the bedding. If it was blood stains I would have understood why they took the money. But it was food stains. So if the stains were soaked than the stains would have removed