Monalysa St Honore Apartment & Studios Grand Bay

La propreté agréable moment très calm

L endroit le personnel

Le micro onde était pas très propre grille pain.... pas de fourchette

La chambre en général était spacieux. Pas loin de la ville

La télé n'avait pas de connection d'internet

Dear Booking.com Team, I am writing to formally share my recent experience at the apartment (Monalysa St Honore)I booked through your platform yesterday evening. Unfortunately, the stay did not meet basic hospitality standards. After booking the property on Booking.com, I was asked to contact the apartment directly to make the payment and confirm the booking. I spoke with the receptionist via phone call, but once the payment was made, I did not receive any acknowledgment or welcome message—only a generic terms and conditions message. When I requested the pin location, as it was late at night and I was unfamiliar with the area, the lady sent me only a photo instead of proper directions. I should have received the proper pin location of the property and the entrance (main gate) to lead me to the building, but this was never provided. At no point in our messages was it ever mentioned that there were two entrances. When I arrived, there was no reception and no one to assist me. I was given a code for the main gate, and upon entering, I found a box with only one key. I took it and went to room 004, but I was supposed to receive the key for room 104. The room itself was not clean and lacked basic amenities such as towels. After a hectic business meeting, I wanted to have a shower, but there were no towels available. I have traveled around the world, and this is the first time I have experienced such poor hospitality. It was very displeasing, impolite, and showed no proper communication. I spent my money only to end up in a dirty room with no basic facilities, which left me extremely disappointed. The next morning, after I communicated politely with the lady, a gentleman called me and spoke in a very rude tone, telling me to check my messages. This behavior was unacceptable and unprofessional. Overall, there was no proper check-in, no welcome, no politeness, and no hospitality. The only messages I received were related to payment.

The place is really good. Good location. Owner is really kind.

L'emplacement Le personnel et l'accueil L'accès à la piscine

Le service de chambre ne passait pas tous les jours. La literie est très dure.

L'emplacement

The place ..the environment and the privacy

It's a very peaceful environment, security and privacy...all very good

We enjoy our stay ..it was good

- The proximity to the hypermarket and shops. Only some 5 to 7 minutes walk away. - Cleanliness of the apartment. - Situated in a quiet place. - Easy self check-in and check-out. - Good communication from the staff via whatsapp.

- Lack of a kitchen hood.

Location was great and the apartment was fine. Had everything we needed and the staff were amazing. All very helpful and pleasant which made our stay special.

To be honest, we couldn’t find anything that we did not like.

Apartment was very clean. Maids come regularly to clean the apartment.

Location - Not far away from Super U, pubs and restaurants Studio - spacious with kitchenette Pool to relax

NA

The location is very convenient and I could walk to the beach and restaurants including the shopping centre. I only used the taxi for afterhours which was also easy to book. The place is generally quiet but the neighbouring residence blocks can get a bit noisy on occasion. The rooms are spacious and clean with air-conditioning and ceiling fans. The staff are very friendly and the owner was quick to assist with the TV connection. I would definitely book to stay there again.

Getting the keys initially was a little confusing as there is no one at the residence to receive you and the offices are walking distance away on a busy street. The interior and some of the appliances are a bit dated but it's not an issue as everything is very clean. I didn't expect to stay on the second floor and had to carry my big suitcase up the stairs which was slightly challenging.

Fabulous large studio, spotlessly clean, fab staff, great price, nice and quiet at night, everything you could need for a lovely holiday

It was clean,there was microwave, air condition, balcony, all you need for short staying...there was a small swimming pool,which you can use.

Chaoting communication ...you need to first go to the office which is around 600 meters from apartments to fill in forms and then you will receive keys....it wasn't mentioned in the website, so when we arrived and call to the owner, we got info that we are on the wrong place. Then we receive info where to go for the keys.

The location and space within apartment. The staff were excellent, very friendly and hospitable. Always there if needed. Will definitely be returning and recommend to friends and family.

Needed a chest of drawers for clothes. Better towel and sheet change.

The room was very clean

A few of the kitchen utensils could be replaced Eric

The location was excellent, the owner and staff were great to us

It was very calm place where we stayed and 3 minutes away from the Grand bay Beach, near to 2 big shopping center and 10 minutes away from the perry Bay beach. Even local bus stops were very close. The beach was very lively and beautiful.