Roma Hotel by H Hotéis - Airport vs Similar Hotels

General mentions of comfort and amenities in the rooms, but issues with configuration and cleanliness were noted.

Comfortable rooms, but some maintenance issues reported.

Mixed reviews on room comfort; some issues with the shower and basic amenities were noted.

Rooms are often described as spacious, organized and comfortable, with good showers and minibar; negatives include small/misrepresented bed sizes, noisy beds, AC failures and some maintenance issues.

Multiple reviews indicate issues with cleanliness, such as dirty rooms and poor hygiene standards.

Generally clean but some issues with maintenance mentioned.

Multiple mentions of cleanliness being good, but some issues with the bathroom facilities.

Multiple reviewers reported bathroom cleanliness issues (dirty shower box), rooms not being serviced during stay, towels of poor quality and mosquito presence at the pool—overall below average cleanliness.

Many guests highlight that the location is convenient for travelers.

Convenient and strategic location for travelers.

Several reviews highlighted good location with restaurants nearby and proximity to the airport.

Frequently praised for location and proximity to shopping; reviewers consistently cited location as a strong point.

Mixed sentiments; some positive comments on staff responsiveness, but a lot of frustrations over service delays and overbookings.

Positive interactions with staff, though some noted lack of proactivity.

Staff described as excellent and very polite, though there were some concerns during check-in.

Mixed: several positive notes about attentive staff (e.g., Josemar) and helpful team, but also complaints about poor reception communication, long check-in waits and unresolved requests (remote battery not replaced).

Numerous complaints about the restaurant service, food quality, and breakfast options.

Mixed reviews on food quality and breakfast options.

Breakfast was highly praised across several reviews, indicating a positive sentiment.

Breakfast is frequently praised (many 'excellent' or 'perfect' comments), though some suggest improvements in juice quality and variety.

Some guests enjoyed the amenities like the bathtub and hygiene kits; however, there were complaints about missing promised items.

Amenities like garage rental greatly appreciated.

Amenities generally met expectations, though not luxurious and some basic issues were raised.

Sauna and pet-kit praised, but several amenity problems noted: cold pool, mosquito/pool cleanliness, jacuzzi paid or not working, restaurant closed weekends, limited streaming/Netflix and spotty Wi‑Fi.

Many reviews expressed that the hotel offered reasonable rates for the service provided.

Good value with notable offerings in relation to price.

Reviews reflected good value for the price, particularly with breakfast and overall service.

Many reviewers explicitly highlight excellent cost-benefit and call it great value for a 3-star hotel; value is a clear strong point.