Hotel Pegasus Crown

Central location makes it very convenient. Fantastic restaurant. Pleasant and helpful staff.

Central location makes it noisy too.

Every was smooth from check in to check out.

My trip was for 1 night nothing that I did not like every thing was good

The room is perfectly spacious. Bathroom is very clean. Housekeeping is also very good. Reception staff are well-behaved.

Vehicle parking facilities can be improved.

Location to market

Slightly Old but well maintained.

The place was centrally located. The only concern was there was no iron available and their laundry service does not open early enough to get ready for my schedule. Secondly the buffet breakfast was not up to the standard, plastic garden chairs covered with no so clean covers, only local limited choice of items for breakfast, and staff there was of 'couldn't care less' attitude.

The room was good.

This was our second visit to Pegasus Crown, and we look forward to future stays. The staff was friendly and helpful. The room was big, clean, and comfortable, and the hot shower was great! The hotel is conveniently located close to Police Bazaar.

I had trouble paying with my foreign credit card. The staff was accommodating, and waited until I had a chance to go to the ATM.

Clean, good location, quick staff response

No toiletries provided, its on the police bazaar roas so it can be very noisy in your room.

Oh my goodness this hotel!! The staff were WONDERFUL! So attentive, kind and helpful! Really warm also. The hotel manager called me a couple of times during my stay to see if there was anything else I needed, they also gave me a number of complimentary meals which were lovely - especially the dinner in the hotel restaurant! Exceptional! The bed in my room was sooo comfortable too. I absolutely loved this place!

It was a little noisy at times at night - if you are a light sleeper request a room away from the road :)

Staff behaviour Excellent location Special privileges Room cleanliness

Enjoyed everything Nothing to dislike

I loved the experience

Location is perfect. Staff is very nice and polite.

Break fast was sweet and simple, but tasty. Did not like with few options. More options should have been there, like, Chicken Sausage, South Indian dish (e.g. Idli, small Uttapam), Fruits like-Pappaya, Guava, Apple.

Complementary Picnic Party food parceled and given to me, might have made with expired ingredients, so when I opened to eat, it was decomposed and not suitable to eat at all, so I had to throw the complete food in dustbin. Even the Dark Chocolate Pastry was expired stock as well as Cheese Tart.

Excellent location, clean room

The staff were among the best ever. The location was great with Police Bazaar markets and shopping a 2 minute walk.

The staff were awesome, they kept giving me complimentary beers and even offered a dinner, but I had already eaten.

The property was really good and the overall hospitality by the staff was amazing. I booked the property for my parents and they were really happy with the stay. They were even offered complimentary breakfast. The staff was courteous and helpful.

Hospitality is good.

We decided to stay in the property upon our return from Cherrapunjee. The warm reception and courteousness was equally well received as our first stay. The facilities were clean, the staff responsive and the view of the city was breathtaking! The location is conveniently located at the heart of the city and the bustling. Additionally, the laundry service and the hotel restaurants were a major plus. The restaurant menu is immense catering to every audience and the food was prepared with meticulous care. I highly recommend staying here!

Great staff , good service. Clean and spacious room.

The property was very clean and the location is at the heart of the city. Night time is festive and many restaurants and shops nearby. The staff were very courteous, attentive and responsive. Absolutely loved the stay and would stay again.

Overall - very nice experience and would highly recommend. Staff is super friendly, and place was clean.

Everything

Nothing

After 5 days in Pegasus Crown, i started to feel home. Everybody has been so nice with me, from the maid to the owner. Larges and beautifuls spaces, good restaurant, i really apreciated everything.

The hotel was at a good location close to eateries and other shops/amenities. The flare restaurant itself is also very good. The hotel is spotless, maintains good hygiene and quite comfortable. Staff is extremely welcoming, polite and professional. They do go out of their way sometimes to accommodate guest requests. I enjoyed our stay at this place, would come back again!

Based on the season the price varies but for a non-AC room lacking a bar fridge, hair dryer etc I found it a bit on the steep side. But then again most places around this area this time seemed pricey.

Location

Outside noise at night

Everything was good. Super clean & very efficient, polite & friendly staff. Central location near to Police bazaar. As I left early in the morning a packed breakfast was given to me - great initiative!

Nothing to dislike.

The hotel ambience & was nice. The staff was helpful

The property assets / infrastructure were good - however the management of staff was very lax, room cleaning service was irregular, nobody would pick up the phone (reception, housekeeping, room service) before 7 am; People would start work only at 7am, so no hot water any day before 7am or evening; Last day we had to leave at 3am early morning - load shedding - no lights, noone to put on the generator, we came down from the 4th floor with our own luggage using phone torch - the person on night duty was sleeping on the floor in the reception area. This despite me having informed him the previous night that I was leaving at 3am. Did not have our bath the previous day evening or the same day before 3am due to nonavailability of hot water.

Extremely loose management style - staff were not on their toes and did as they pleased. No one to demand accountability from them.

I was visiting from London, UK and the staff was amazing, room was brilliant, location was perfect

I stayed briefly at the Pegasus Crown hotel in Shillong while in transit and had a fantastic experience of their hospitality! The hotel itself is located centrally at the well-known Police Bazaar area of Shillong, at the very heart of the tourist hotspots. While I didn’t have much time to explore Shillong, the great placement of the hotel gave me a head-start and I was able to cover important spots such as Police Bazaar, Wards Lake etc over a short afternoon. Also, there are some amazing eateries nearby featuring local Khasi food (La Trattoria in particular) and some amazing restaurants featuring live bands and music pretty much all week (The Evening Club in particular). The hotel has been recently renovated to a high standard and the rooms were fantastic – large, well proportioned and well equipped with good quality furniture. The bed linen in particular was of good quality and the mattress was firm but not too firm. Perfect! To top it off, the staff are very friendly and efficient. Both the front desk staff and room service were super responsive. Also, the hotel manager (James I believe) was very hands-on and called to check if everything was to my satisfaction. A good touch. All in all , a short but splendid stay at the Pegasus Crown and I highly recommend it to anyone wanting a central location while staying in Shillong.

Everything was great! No complaints!!

Centrally located & excellent hospitality

Can go for more parking space

Very comfortable 😌, Reception staff was very cooperative, Excellent room service

Cleanliness and service

Amazing amazing staff. Very helpful and courteous. They helped me plan my wife’s Bday with all the decorations. Rooms are big and spacious. Location of the hotel is very central.

Location and rooms

Nothing

Very kind and helpful staff, great location, clean and comfortable room. Enjoyed my stay a lot and I would definitely stay there again if visiting Shillong again. I highly recommend it!

Centrally located easy access cleanliness

No timely hot water

This is an excellent hotel and the service was so good. The bar was a nice old world environment and playing IPL which was great! The vegetable jalfrezi was the freshest and tastiest thing I’ve had in a long time , far better than an English version. Thank you for a great stay and for the attention to detail !

Nothing

Very clean, friendly staff. Busy with renovations, will be even beter when done. Stylish new decor.

Had Some issues with keys and payment, but was compensated with a free beer and breakfast.

The rooms are newly renovated, modern and stylishly furnished. ATM and shopping facilities near the hotel. The restaurant offers a selection of international dishes.

The room could not be heated.

Conveniently located in the centre of the city across too facilities

None

Property is very much in the center of the police bazar so we could take good stroll around in the evening. The staff, starting from valet, receptionist, servers who picked our bags, served us food were really kind, sweet and welcoming. The food was delicious too, both breakfast and dinner. We are very happy with the stay!

The room was perfect and clean, and the staff was so attentive!

Nothing

Situated in prime location. Enjoyed hospitality, politeness of each staffs. Rooms are spacious. Can't resist to mention the name of "Karmo" who was distinctive with politeness, prompt service & simplicity.

Everything was good.

location, ambience, extremely cooperative staff, excellent food

nothing.

The management and the entire staff were very helpful and accommodating.

The food can be better.

I recently had the pleasure of staying at Hotel Crown Pegasus during my visit to Shillong, and it was an absolutely delightful experience! First and foremost, the cleanliness of the rooms was impressive. The attention to detail in maintaining a spotless environment made my stay comfortable and enjoyable. The proximity to the main market was a huge convenience, allowing me to explore the heart of Shillong effortlessly. The hospitality at Hotel Crown Pegasus truly sets it apart. The staff went above and beyond to make me feel welcome, providing a warm reception that included a variety of welcome foods and drinks. What a fantastic way to start my stay! Additionally, I was pleasantly surprised to receive a Shillong souvenir, a thoughtful gesture that added a personal touch to my visit. Despite the ongoing renovations, the hotel managed to ensure a peaceful and pleasant atmosphere. While some areas were undergoing improvements, it did not significantly impact the overall positive experience. The prices were reasonable, offering great value for the quality of service and amenities provided.

noisy neighbouring streets but not the hotel's fault

Excellent

Room decor- staff behaviour

I loved it so much I extended my stay. The staff is amazing! The place is clean, the food is great!

What I liked the most about my stay is the staff. The level of service I received has been the best so far in my time in India. They are very attentive and are extremely hospitable. The food was great, the room was perfect! It’s clean, beds are comfortable, there’s hot water for the shower, the place is in a great location. I strongly recommend this hotel and I would definitely visit again. If you are traveling from outside of India, be aware that booking.com does not pay the properties.. Credit or debit cards may not work either so just be prepared to pay cash just in case. Also, be aware that there are taxes added to the amount it shows on this site, which is understandable but just good to know when you arrive. There are plenty of ATMs around the area and lots to do. I wanted to explore the beauty of Meghalaya and the hotel staff recommended an amazing driver who I strongly recommended as well. His name is Kitbok, make sure to ask for him as he is knowledgeable about the area!

Liked the great hospitality, they have offered great breakfast and lunch too.rooms,washrooms r clean.rooms r spacious n well lighted.Staffs r helpful

The hotel is in a prime location but right now the property is under renovation. They have been taking booking without informing the guest and even my payment was swiped from card before i check in . There are no facilities now currently. everything right now is mismanaged . The owner is quite manipulative and kind of bribed us to get a good review.

Stayed here for 2 nights. The hotel seems to have 2 wings. I stayed in the newly renovated wing in a huge spacious room. Ravi at the reception was very helpful with things like booking a taxi, arranging breakfast in the room. August is there to help you with luggage. Very cheerful guys and always find him with a smile. Overall my stay was good as the location is near the ward lake and we loved visiting that lake. All restaurants are nearby to have anything. I really loved the mattress as it was way much better than 5 star hotels. One suggestion for the hotel owner to train staff in the kitchen and also the servers. They bring one thing then go missing while bringing another thing. The hotel breakfast was okay in taste. Although the staff tried their best to bring so much for breakfast but food taste can be improved. Thank you so much.

Please arrange a cupboard in the room

Employees are really good and helpful. They arranged everything within a short notice. My parents are really happy to stay there.

NA

Location, room size,cleanliness and the support staff.

Nothing that caught my eye.

The location of the property is in heart of Shillong city , the stuff we’re so friendly and considerable . The hotel is a value for money too. We also were allocated for complementary breakfast there .

Nothing till this trip .

Situated at a great location and amazing hospitality team. Everyone was very welcoming and made sure all needs were catered. The stay overlapped with my dad's birthday, and the sweetest gesture by the team was to surprised him with a cake upon his arrival. Special thanks to August the bellman, Kormo the waiter, and Rupdhar at the reception for their amazing service. There was a small hiccup with a double payment for the stay. However, the team resolved it quickly after a couple of conversations with Booking.com and the senior manager of the hotel.

Cleanliness and food

Nothing mentionable

The location, the rooms, the service were spot on. Highly recommended for people who want to explore police bazar, Shillong.

the staff were kind and very helpful and location was excellent. However, restaurant, room amenities required improvement.

everything was ok

The location was at the heart of shillong .... and the staff and services was exceptional

Property is old but they are renovating, so it might be better in sometime

Staff is really cooperative

behaviour of staff room cleanliness

Behavior & hospitality of the staff.

Nothing

Very good

Very good

Amazing