Banyan Tree Veya, Valle de Guadalupe

Quiet and private. The room we stayed at really made the difference. Perfect for a weekend getaway with your partner.

Los 2 últimos días uno de los meseros olvidó acercar el café y las órdenes de los alimentos era con menos porcion de lo que se le requirió. Acerca de las reservas para el spa que se le pidió al personal de recepción no se reservaron porque llegando a las oficinas del spa, mencionar que no había nada reservado bajo mi nombre

The breakfast was good quality for being included. The hotel room was very beautiful and serene. The touches were placed for my birthday which was thoughtful.

They did tell us valet parking was included and charged us. Ultimately, the hotel credited the charge. The fireplace in the room did make us all smell of smoke as it did not ventilate properly. The items at the hotel were extremely expensive. The food experience was sub par as the wine wasn't explained or paired well with the food. The food was also repetitive. For the cost, it was not a chef experience.

Habitaciones amplias y con mucho detalle además de un excelente servicio por parte de todo el personal

What isn’t there to love about Banyan Tree Veya?! It’s a stunning property with all the amenities one needs for a wonderful stay. The staff are extremely friendly, welcoming, and helpful. A special shoutout to Esteban, who simply goes above and beyond to ensure guests are well cared for. Another shoutout to Leticia from the spa for a wonderful experience. All dining options are a must, as is the Pictograma and Atalaya experience. This is by far our favorite hotel in VDG and we look forward to our next stay!!

The property and the room were stunning. The staff was also very attentive and helpful. I felt very safe on the property as a solo female traveler. I would definitely stay here again.

Me gusto mucho la habitación y el servicio personalizado

Really great venue. Amazing pools. Excellent food and staff. We had a real snafu at check in but the hotel went out if it’s way to make it up to me. I’ll definitely come back.

Perfecto para descanso y privacidad, cuenta con todo lo necesario para que no tengas que salir

Recomendable

From the moment we arrived, Banyan Tree Veya offered a perfect blend of serenity, luxury, and thoughtful hospitality. The resort is beautifully designed, with lush surroundings and a calming atmosphere that immediately puts you at ease. I cannot stress how helpful and friendly everyone working at the resort was, from the team at reception to housekeeping. Breakfast was a daily delight, not only huge but absolutely delicious. The variety and quality were outstanding, with something to satisfy every craving. And a huge plus, it is served until 12pm every day, so no early morning rush! The spa was exceptional. Every treatment was delivered with care and expertise we had wraps and massages, leaving us feeling completely relaxed and refreshed. We also enjoyed a complimentary Sound Bath the morning of our Spa Day that really set the tone of relaxation. Dining at the restaurant was consistently excellent. The food was fresh, flavorful, and beautifully presented, making every meal a pleasure. Special thanks to Diageo, our sommelier, whose passion and knowledge made dining experience even better. A real highlight was the visit to the winery, a stunning location (its called Pictogram for a reason!!!) with a fantastic selection of wines grown on site. Daniel, our host, was super. Not only was he beyond knowledgeable about the wines but he was so much fun! Each evening, a custom scent was prepared in our room, adding a personal and luxurious touch that made the stay feel even more special. Getting around the resort was effortless thanks to the golf buggies, which were always available and made exploring the grounds easy and enjoyable. In summary, Banyan Tree Veya is a haven of peace and indulgence. Every detail is carefully considered, and the staff go above and beyond to make your stay memorable. We can’t wait to return!

Honestly everything was so great there was nothing we didn't like. If you don't have a car you need to be a little organised if you want to go to dinners off site as Ubers aren't available but even in that circumstance the hotel sorted us out very quickly with a driver!

El hotel está muy bonito. Los cuartos excelentes. Pero nos tocó mala suerte porque el aire acondicionado no servía, y hacía mucho calor. Igualmente no funcionaba el refrigerador del cuarto, y a pesar de reportarlos a dos veces no los arreglaron. El cuarto muy bonito

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The most relaxing weekend getaway everything you need on property, coffee shop, restaurants, bar!! Will definitely be visiting again soon!

El servicio en bar y restaurante pésimo , la comida llegó fría y la bebida que pedimos muy mal hecha (old fashion) las toallas muy malas y viejas

Beautiful property with everything you may possibly need during your stay. Excellent customer service!

Hotel is Understaffed

Decepcionante . Albercas frías, no hay room service, falta de insumos en restaurantes y bares, servicio además de lento deficiente, no debería de ser un Bayan Tree y me siento engañado por que el costo es elevado para recibir una mala estancia.

Amablilidad delnpersonal

No servía el aire acondicionado, se sentía mucho calor, el servicio no es el que ofrece otros hoteles de la cadena Banyan Tree!!!.

Great hotel with beautiful architecture !. Quiet and with good service. Rooms are spacious and amazingly decorated. Beds are comfortable and everything works as it should air con, WiFi etc !

Eventually the pool is too small…

me gustó la instalación, el servicio ya que nos movíamos por medio de carritos internamente fue malo, esperamos media hora para ir del spa a la alberca

I stayed at this hotel over the weekend and, unfortunately, the experience did not meet expectations for a property advertised as five-star. In reality, the service and facilities are more in line with a three-star hotel. We paid $600 for one night in a villa that, upon arrival, did not have a functioning door lock. I reported the issue and was told it had been fixed. However, when I returned to the villa, the lock was still not working. I spent nearly an hour on the phone asking to be moved to another villa, which was eventually arranged. Overall, the service was basic, and the staff lacked the training you would expect from a hotel in this category. Despite expressing my concerns, there was little interest or accountability from the team, and no manager ever came forward to address the situation. I would not recommend this hotel, especially considering the price point and the expectations that come with a five-star rating.

El hotel es bonito pero no tienen estándar calidad de cadena Banyan Tree ni en atención, instalaciones, servicios ni spa. Nos tuvieron que cambiar de habitación porque en la asignada había todavía “evidencia” de huéspedes anteriores por falta de limpieza, no salía agua caliente en habitación. En la nueva habitación asignada todos los días reportábamos fallas en aire acondicionado y nunca lograron que funcionara

Definitivamente un concepto nuevo en el Valle... esta muy bien planeada, el tema eco friendly es bastante bueno...

Es un excelente opción de hospedaje en el valle de Guadalupe, sin duda una experiencia que hay que vivir

Property is beautiful, rooms are amazing. Overall nice hotel.

Lack of hospitality, the staff are not professional. The information provided and tour was minimal. We had breakfast which they mentioned it opened at 8am, we arrived at 8am and they were setting up the buffet. They told us to come back in 10 minutes we came back at 8:10am and they said sorry they are still setting up. 2 hours late they only had coffee and fruits available, no one came to talk to us or explain anything related to the buffet. We left there upset because the lack of attention, they wanted to charge me even though I had free breakfast. The staff was a rude and careless. The people that drive you around are kind but the receptions and restaurants serves are careless. They are missing staff for the bars and other social gatherings. No one showed us the spa or gym. The pools were super cold, even though they said we can turn it on to make the temperate more approachable. The hotel has so much potential but they are missing hospitality and staff is not trained properly, for the price and what they are charging… not there yet. Can’t say I will come back or recommend due to the issues we faced. Again beautiful property but… the lack of details and staff made it difficult to enjoy certain things.

Que la alberca de mi habitación estaba sucia y una puerta corrediza no servia y tardaron para venir arreglar ese problema …

Exelente todo muy bonito y elegante vale cada dllr que pagas muy amable el personal

Was great staying

Wonderful, room, very nice restaurant and the spa was great

Todo muy bien, excelente

Amazing service!

La propiedad es muy bonita , el hotel lleva abierto un año pero a pesar de ser nuevo ya cuenta con bastantes detalles de mantenimiento

Mal, reserve con la idea utilizar sus hidromasaje y reservación de masajes Me registre me cobraron el deposito y luego me entero que no tiene agua para las instalaciones en todo el hotel’ solo, esto me molesto y me retire y exigí la devolución de mi dinero! No hay escuela es considerado un hotel caro de 12,000 pesos para que sucedan estas cosas!

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Tal cual como lo platicamos con el Equipo del hotel, la expectativa fue muy alta dado que lanzaron una encuesta desde la reservación, la cual, no se cumplió en lo absoluto con las condiciones expuestas y solicitadas. Exponiendo que para el costo que tiene el lugar, el nivel y categoría de cadena, la experiencia no nos fue tan grata, por lo que hicimos del conocimiento todos y cada uno de nuestros comentarios. Ahora si como dicen, expectativa contra la realidad. No hay relación precio/calidad.

Todo excelente

Very relaxing place and the pools are heated which is hard to find

Beautiful property, luxurious villas, and an amazing staff. Thank you to Flor, Isaac, Angel, Diego, Gabriel, Daniel, Cecilia, Alvaro and so many others I’m missing for their incredible service. You truly made it an unforgettable experience for my girlfriend and me on our anniversary.

Great service all the staff super friendly

Exceptional staff, super clean, wonderful views and the plunge pool is so special!

Muy padre el hotel.

Trato amable

Stayed here with dear friends to celebrate our birthdays and all 6 of us were blown away by the beauty of it All! Even though it rained the the entire time it never deterred us from enjoying everthing the valle has to offer. The staff here are so kind and accommodating. The rooms are gorgeous and delux and the entire grounds are spectacular! Highly recommend and we will all be back to enjoy it in the warmer months ahead! 😀

Great place amazing

The service, the food and the property was all top tier! I highly recommend staying here

Absolutely gorgeous and serene!!! Best service too everyone was extremely hospitable love love love can’t wait to go back!

Great place, great service. Food is great, the place is very clean. But overall, the service is really awesome.

Was a perfect stay

The property is nice but the concept is poorly executed. They recently opened so they are getting some leeway for that in my review, but the customer service experience and staff is average, considering this is by far one of the more expensive hotels in the Valle area. For example, I raised some of my concerns with the hotel directly following my stay, and someone from their team reached out to apologize and offer a weekend stay for free so that I could give them another try. However the coupon never arrived and after reaching back out to them to follow up they simply stopped responding. During the stay, some of the issues were: many hotels areas and room amenities were in maintenance and couldn’t be used, including the common pool area. The rooms were not serviced even after specifically asking for it. Breakfast could have been better considering price. We and other guests had to light the common area fireplace (and maintain it) because the staff couldn’t figure out how. And others.

The architecture and pool area were stunning. The outdoor daybed was a nice touch, and the views and sunsets were beautiful.

The resort feels unprepared despite being open for nine months. Staff acknowledged ongoing issues but made little effort to address or compensate for them, worsening the experience. When we voiced our concerns, the manager simply said, "what would you like me to do?" We were offered a free night on a future stay. I don't think this was adequate in any way. Key problems included: - No hot water the first night and no heat in the room for our entire stay. - A constant beeping noise in the bathroom ceiling that couldn’t be turned off. - The plunge pool was cold and had flies. - The area around the rooms smelled like septic, likely from grey water drainage. - Privacy issues: My mother-in-law’s room had a sliding door that wouldn’t close. - Limited transportation: Only three golf carts for the entire property. Wait times for rides were quoted as 10–15 minutes but often took an hour. - Poor accessibility: Dirt roads and steep hills made walking between spaces difficult. When it's raining, it's impossible to move around the property or surrounding area.

Ofrece un ambiente de relajación total, vistas increibles del valle de guadalupe y excelente atención por parte del personalz

The rooms are very ni e

No room service

El hotel esta muy bonito, las habitaciones tambien. Demasiado polvo por todos lados. En el restaurante muy mal servicio. Siento que el staff no tiene la suficiente capacitación para el tipo de hotel que aspiran a ser.

Nos encantó, definitivamente nos volveríamos a hospedar ahí.

Excellent

Top of the line service. And amazing villas

Excelente servicio!

:)

Nos aparecieron 3 ratones, no nos aplicaron nuestro crédito de estancia, la señorita de la recepción súper grosera, nos contestaba feo y nos contó cosas que no consumimos de un inicio nos cobró el desayuno que teníamos incluido

Rente 3 habitaciones la 1.-salía pura agua caliente mi amigo no se podía meter 2.- en la otra mi amigo no tenía aire acondicionado y lo tuvieron que cambiar de habitación después de 6 horas. 3.- la mía los ventiladores le robaron las cadenas y uno no se podía apagar por qué no le dejaron apagador y el otro prendía a toda velocidad. El aire lo mismo prendía a toda potencia y no se podía apagar. Subía la azotea de la casa a bajar el swicht nunca lo pudieron arreglar. Los caminos espantosos parece que está en construcción el hotel. Mal, mal, mal

Good experience

Pésima estancia, el primer día a las 8 de la mañana empezaron a dar martillazos en el techo de mi habitación, las 10 no había agua caliente… me ofrecieron cambio de habitación, cuando fui a ver la otra habitación, había un raton dentro de la habitación…. Con ganas de nunca volver !!!

Una experiencia inolvidable definitivamente el mejor lugar para visitar Valle de Guadalupe,la propiedad se encuentra estratégicamente ubicada adonde se puede tener unas vistas espectaculares del valle habitaciones divinas, atención del personal excelente, la alberca hermosa, comida muy buena buen vino y buen si tragos, espero poder regresar pronto

One of our best stays, amazing views, amazing Villa, and the staff did everything to make our stay incredible!!! highly recomend. Simply the Best Hotel Experience in Valle!

For starters the property has potential to beautiful and a hopefully a well ran banyan tree. My experience wasn’t what I expected personally from banyan tree. It’s unfortunate because the property and architecture really is beautiful. Also, some of the staff are absolutely incredible and go above and beyond. Which I guess they have to, to make-up for the poor management and staff who really could not care at all.

The spa is beautiful and or will be. It wasn’t done during our stay and we only were able to utilize a few parts of it during our 8 day trip. The rooms are beautiful.. but, our air conditioning went out for two nights in one area of our room. They did comp 1 night but ignored the rest basically and almost didn’t even comp 1 night and tried to offer free breakfast. Which after 8 days you’ll not want the breakfast. Please make sure you rent a car and get out of the hotel! That’s what really made our trip. I can’t imagine being stuck on the property the whole time that is half open. Maybe one day they will be working fully. They really should not be charging those prices for mediocre services. Honestly, the absolute worst was when we were checking out and if I wouldn’t have double checked the bill there was almost $1800 DOLLARS not pesos of charges on my bill unaccounted for nightly stays that were already paid. The “main” manager finally showed up at the end to drive us to our car at the very end of the trip. I guess to save face. I really tried to be understand during my stay but I every time I turned around it was something else that was wrong. Hopefully in a year they will figure it out and I can’t change my review.

This hotel is not ready to receive guests: its brand new and the staff has no idea how to provide good service. The villas are spectacular but they are far from the hotel, from the parking, from the pool so you need the cart service, which it may take 15-20minutes on average. Food is average at best, room service needed to call 3 times and it took 90 minutes. And to top it, no water on sunday morning when we needed to shower and check out…and btw, never an apology. Avoid it until they get some trained staff and figure out the transportation.

Was great staying

El lugar está increíble, la atención y servicio de primer nivel, el staff bien amables y atentos. Super recomendable!

Feeling glad to be part of this experience.

Falta de capacitacion de su personal, nada que ver con los servicos de Banyan solo se le parece su precio.

CUANDO ESTE YA TERMINADA VA A SER EXCELENTE

No hot water in the shower Staff need more training For the price you pay you don’t get quality I understand the hotel is new but they are lacking basic stuff

Hotel nuevo, excelente ubicación, sin embargo, el acceso fue difícil por nulos señalamientos y se nota que el hotel requiere de más personal y servicios, lo cual se entiende siendo un hotel de apertura muy reciente

El lugar y el hotel es espectacular. El servicio súper. Todos se esmeran en hacer que la estancia sea muy buena. El hotel está nuevo y le faltan cosas por pulir. No tuvimos agua caliente y el baño tenía mal olor. Nos cambiaron de habitación a una de mejor categoría, pero ya la ultima noche. La pasamos increíble. Valle de Guadalupe es un lugar muy hermoso. Los precios en el restaurante son excesivos. La comida está rica.

Necesitan coordinar mas al personal, sabemos que es reciente apertura pero no todo estuvo coordinado.