Maxwell Collection Romantic Zone

This is my eighth stay at this place, and I always enjoy the amenities. I love the well-equipped fitness center. I don't have to pack much because each unit has its own washer and dryer. The extra space always provides additional comfort—from a spare bathroom that you can just use to read a magazine to an extra bed where you can lay around and chill. Always a nice place to stay when in Puerto Vallarta.

It's not the facility's fault; there was a two-hour blackout in the area during a storm. Only emergency lights were on for that period. No AC.

The property was clean and nice view.

The pool did not open until 10am, I wanted to take an early swim and start my day . If you are looking for a late check out they charge $500 pesos per hour and $200 to store your luggage! They charge you right and left!

The views, spacious living space, friendly staff.

Lack of restaurant options and uncomfortable mattress, low water pressure in shower

Beautiful apartment, spacious, beautiful view from the deck, great location, it was a great value. And the staff were excellent. I would stay here again.

The noise from the highway can be a lot if you’re sensitive to noise, though it didn’t bother me. The towels were clean but very worn with a few stains, time for some new ones.

The location is great, beautiful building, and the pool is definitely the highlight. Absolutely terrific views, lovely sunbeds, enough space, great temprature of the pool. We had an apartment with a nice balcony as well, that gave us everything that we needed for a great trip.

Both the beds were really not comfortable (super hard). At the pool there's a bar and kitchen service, which is great, but they strongly prohibit you (and tell you off immediately) to bring even your own water. I believe you cannot prohibit people from bringing their own water, that is rediculous. The second bed, is in fact placed in the the living room, and this room is separated from the terrace by a big sliding glass door, which is not properly closed on the bottom, so there's a LOT of noise coming in (even though being on the 8th floor, it's on a rather busy street, and there's music closeby).

Very well stocked room with amenities. An excellent view of the bay. Close to lots of things to do.

All of codes, keycards, changing elevators to get around the facilities. In general the place makes up for this.

Everything! This place is absolutely gorgeous, beyond gorgeous! I enjoyed it so much. I’ve already booked a second vacation because 3 days was just not enough. The rooftop pool is just beyond beautiful. It was a great location. The apartment was totally fully equipped, comfortable clean, beautiful clean, etc..

The hard water, but I think this is Mexico and not necessarily the location. Also, I enjoy walking but it was a lil hard to cross the road. But the location itself, again, was perfect! It had the gorgeous rooftop infinity swimming pool and breathtaking 360 degrees sweeping views of Puerto Vallarta, gym, cafe, everything and anything you could want.

El departamento y servicio de excellente calidad.

Las toallas de baño me causaron ALERGIA en la piel, seguramente por el tipo de detergente.

The apartment was gorgeous!! The view breath taking!

The main attraction for me was the pool and I was soooo looking forward to enjoying it. But the water was sooooo cold and I was shocked that it was not heated. This definitely is a deal breaker for me. The location - the crossing of the road to get to the restaurants and the Malecon needs major improvement. Crossing the road is soooooo dangerous as the road that needs to be crossed is a major road and there is no light or even a path to cross it.

Amazing view and great service from all the amazing staff 300% recommend!!!

The location was beautiful, the actual hotel is very nice. The view was the best, the pool was very nice but not family friendly... Carlos our concierge was the best, he tried very had to keep us happy and sent us a lot of information about Puerto Vallarta..

Some of the staff were not friendly, the rooms were very dirty. I left a tip for the house keeper and she didn't do nothing. The bedcover were all stained, showers dirty and sofas and carpets smelled like pets. Very disappointing

Prachtig zwembad en de het appartement was goed

Heel veel herrie vooral als de balkon deuren open staan kun je elkaar niet meer verstaan Geen handdouche erg onhandig! De conciërge beloof van alles en uiterlijk na 5 minuten te reageren op je bericht. Maar hij doet niets er gebeurt niets of zeer traag er was in het begin geen wifi en de koffie machine heeft het nooit gedaan ondanks alle beloftes We hebben een 4 pers app en we zijn met z’n 2e. Als je vrienden wilt meenemen naar je appartement na 12 uur mag dit niet meer! Dat is in een uitgaan gebied niet wenselijk. Alleen als je dan geld geeft kan in eens alles Pure corruptie

Roof top pool amazing The look of the apt is nice

Very noisy in the apt because of the cars on the street the apt is located on the 4 th floor Also noisy from the hallway it’s not isolated for the noise at all Lost power twice

Infinity pool Laundry in suite

Very very noisy on deck as property sits next to hwy 200 on a hill. Multi elevators is bizarre. Address of building makes it impossible to find building. Our taxi delivered us to back of building as per address on website where there is no signage to get into building. A local told us property is SoHo Residences and main entrance is on hwy 200. Pool music too loud and drinks are over priced and very poor quality. Ridiculous that rules do not allow you to bring own drinking water or snacks to pool. Elevators stopped working twice due to power outage meaning you have a lot of stairs to climb. Booking.com should require listing to say SoHo Residences and not Maxwell Collections as Maxwell Collections are a property management company and not a physical building.

The apt was nice and clean, the pool and it’s stunning views was the main start and draw. The staff are friendly.

The prices at the pool bar are too high, you hardly saw anyone dining or eating because of the prices. I even heard other guests talking about it at the pool, which is a missed opportunity. They should at least do a happy hour. The guest policy is but too strict as well. If I’m paying for a whole condo that has the capacity for 4 guests when I booked it then I should be able to have a guest spend the night with me, it felt like a boarding school. The washing machine only works on certain settings and was not warned about prior to. Guac and chips and the chips came in a plastic wrapper they, weren’t even fresh or served in a basket/plate just handed to me in their wrapper.

I had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained, with a great view and reliable Wi-Fi. The staff were friendly and helpful from check-in to check-out, making everything smooth and welcoming. The location was convenient, close to shops and restaurants. I would happily stay here again and highly recommend it.

Everything!!! Such an incredible place! Very comfortable, clean and beautiful! Great apartment, and beautiful common areas. I also loved the gym which was stunning, full equipped and super clean.

Everything was good.

beautiful room, beautiful view from the pool, and the design of the apartment was very nice, and very spacious

I was not aware that it was located in the romantic zone. Pool hours wish they were extended, very strict on children staying at the hotel, I also found hair in the bathroom shower

Privacy

Traffic noise

Customer service, the rooftop and the view

If you have a car, it is quite complicated to get out of the parking lot, because you need to call every time to the front desk to open the gates

The apartment was spacious in a good location with a great view and a large balcony. Designed well with comfortable upscale modern style furnishings. Rooftop pool was stunning with decent food, bar and a wonderful accommodating staff. View obviously beautiful.

I would have been overjoyed if there was a jacuzzi or spa on the roof to go with the infinity pool . No hot tub.

Big rooms, clean, they have everything

The staff was great and very responsive. The pool is fantastic and the staff is attentive and extremely friendly. Highly recommend!!

SOHO PV is a beautifully located just steps away from the hustle and

El depa está increíble, las vistas y la alberca del roof top

Amazing pool, spacious unit and very well stocked, convenient location. Maxwell management is very responsive and helpful.

There was transformer issue one morning in the building resulted in elevator outage and no power in kitchen. But it was building operation issue, not the Maxwell management issue.

Todo estuvo execelente. El lugar es hermoso, tiene una vista espectacular desde el balcon y no se diga desde la piscina. El lugar esta super limpio y cuenta con todo lo necesario, tambien tienen bolsas playeras y toallas que podemos usar y llevar a la playa. El lugar esta cerca de la Zona romantica y el malecon 10-15mins caminando. La atencion al cliente estuvo excelente, siempre estuvieron al tanto de cualquier duda y contestaban al instante. A sido de las mejores experiencias que e tenido por medio de booking. Sin duda fue una experiencia 100/10.

Everything was great, the condo had an amazing view and the pool has a breathtaking view, I loved it

Staff was readily available

Ubicación El cuarto muy bien equipado En general todo muy bien

Si vas en auto es un poco complicado para salir y entrar con el sistema para abrir la puerta del estacionamiento

Breakfast not purchased

Beds uncomfortable and room towels were poor

We love the rooftop pool and bar and their friendly staff. All apartments had great amenities.

We had to change the rooms three times because the AC did not work in the original apartment, the second unit was a downgraded view unit, and our third unit matched the original. We lost three days of our Vacation just moving around.

Comfy beds and spacious apartment!

It’s a beautiful property, top notch w gorgeous views, located in the center of town yet on the hills. Mauricio was my concierge and he was on top of everything. Fortunately nothing was needed but he checked in daily. Strongly recommended. Pool was perfect with breathing views of the old town… beach was 7-10 min away. Thank you for the perfect gateway!

Very nice building. The unit we stayed in was beautiful and we'll furnished. The owners care about how the unit shows. The checkin process is awkward waiting for someone to get us, the parking is difficult and getting around the place Can be challenging at first with the elevators. Drawback was not being able to bring own drinks to the pool. The pool bar prices are ridiculous Ly high for Mexico.

Like the price and how close to dining option and shops. Did not like the checking in process, it took a little long and the front desk did not know who i was supposed to contact to get my key

The roof top pool and the apartment itself it was very nice

The property and staff were great. Two complaints, the elevator to my unit never worked during my stay and the pool area was amazing but the staff wouldn’t allow you to bring outside bottle water into pool area.

Great place.

Great property within walking distance of the Zona Romantica

Perfect location in the heart of the Romantic Zone! The apartments are beautifully designed and fully equipped with everything you need. The rooftop pool is stunning, and the concierge service is outstanding — truly above and beyond. Everything was simply exceptional. Highly recommended!

So beautiful and so close to everything!

This pool is world class!! I've never seen a larger rooftop pool with the most epic views. Our room also had an amazing view. We had spectacular sunsets and a firework show every night. We loved the room too. It was modern but very comfortable. The bed was comfy and a ton of space. There was street noise when we went on the balcony, but we were prepared and brought our speaker. It was extremely walkable since there is a staircase on the right that leads to a sidewalk. We felt very safe. We walked almost everywhere, but Ubers were great for longer distances.

We couldn't have asked for a better stay. Condo had everything we hoped for. The view was amazing and everything is close by. However, the parking situation and the multiple elevators is very irritating.

Really nice stay. The room was fantastic. Had everything we wanted/needed. Incredible view and responsiveness from hosts. The pool was so beautiful I could have spent the whole time up there but the only downside was you couldn’t bring your own snacks/drinks. You had to buy from their bar and it was expensive for what it was and they made my drink wrong twice. The food was fine, not great

Rooftop pool was gorgeous! Rooms were nice!

We love SOHO and love how hospital the staff is when we come into town. Thank you for everything, you guys are impeccable. Ciao!

Great place concierge team very professional and friendly. Would definitely recommend and come back to this property. Everyone at the property is very helpful and polite. Drinks at the pool are excellent! Only recommendation would be to have someone at the Main Street available to guide to the parking structure besides that everything was great!

Everything was perfect

Fantastic high end managed apartments in the most happening area of Puerto Vallarta. The rooftop pool is incredible, staff wonderful and very accommodating, available to answer questions over WhatsApp all the time. Very comfortable bed, incredible views from the terrace and fast WiFi. I loved it so much that I ended up changing plans and extending the stay by a couple of extra days. Thanks so much!

The property itself is absolutely beautiful with the infinity pool on the roof overlooking the mountains in the back and the ocean in the front with the city all around. The unit was very large and well kept with beautiful furniture and finishings. The location was very close to everything in the Romantik Zone with a simple 10-15 minute walk. The Ubers were VERY cheap though if you don't want to walk. Unfortunately, if you like to walk everywhere, the street you must cross to get anywhere was VERY busy. This was difficult to leave the property and made it very loud to sit on the balconies or even inside the front of the property due to how busy the road was. Overall, the stay was wonderful!

Amazing location, great concierge services (they go above and beyond expectations) Will definitely recommend!

Je crois que le service à la clientèle pourrait être amélioré Et qu’il y a vraiment un problème avec les ascenseurs dans cette propriété à part ça tout était parfait malgré tout nous y retournerons. Merci beaucoup.

The property was beautiful..the location was perfect, and Carlos did a fabulous job checking us in. He was very attentive and I’d give him a 5 star rating. There was a gentleman at the concierge named Eddy that I thought was very unprofessional and rude. I brought 2 Canadian friends that now live permanently in Puerto Vallarta to show them how beautiful the building was. They had no intention of staying longer than perhaps 1 hr. We were about to board the elevator when another concierge person asked that they sign in. I apologized since I completely forgot and we returned back to the front counter. My friends filled out the visitor sheet and then this Eddy person interrupted the conversation and said that they needed to leave their residence identification at the counter. My friends replied that they didn’t feel safe enough to leave their identification ….but offered that the concierge could take a picture of it. This person Eddy became rude and extremely unprofessional and started asking what country my friends were from. He was very aggressive with them which was TOTALLY unnecessary. I understand the rules but because of Eddys actions your concierge team did not even offer to photocopy their ID., which in your RULES is allowed. Sadly my friends chose not to visit my rental a because they weren’t allowed and secondly because this man was rude and quite aggressive with them. People like Eddy prevented me from giving you a 5 star rating. :(

This property speaks for itself in terms of location and beauty. The accordion doors to the balcony, the rooftop pool, the generous sized bedroom and bath, all make for a wonderful place to stay. A couple of feedback notes the balcony doors do not seal completely, and therefore are not soundproof. Being located on a major road means if you are sleeping in the front room, it is very loud. In the unit we stayed in (and not all are the same) we found the beds too firm for comfort and woke up with sore backs and hips. I have stayed in a different unit in the past and while the road noise was consistent the previous beds were significantly more comfortable. A simple mattress pad would help.

The facilities, location and views were hard to beat. We loved hanging by the pool and ordering snacks & drinks for a few hours each day, while also being in a great location to hit the beach or local restaurants for a change of scenery.

Power going out in the elevators on our last day was a real bummer especially being pregnant and on a high floor, stairs were not my friend.

10/10 honestly. The staff was so nice, everyone working at the pool was so nice. Everything I was expecting and more.

The room had a very cheap iron and ironing board it burned a hole in my shirt.

Friendly and attentive staff. Rooms and grounds are kept very clean.

Fantastic living space. The gym was great, the pool was great, but the patio views were my favourite part.

when I showed up the elevator was broken I was on the ninth floor, also the water was out, so there were no showers and no working toilets in the whole building, the lady that checked me in it was very nice very helpful and got me a full refund.

The rooftop pool was the highlight of our PV visit - we could've spent our entire vacation there. The property is on a busy street but we managed to get around on foot very well - location is central to lots of things around. There was some construction noise from the buildings nearby when we were out on the terrace but that's city living! Maxwell Staff was exceptional throughout. The Pool Bar staff was awesome. (The Valet/Front Desk staff could use some customer service help.) We'll definitely be back and stay here again!

It was a great hotel to stay at. No regrets!

The SoHo house seems to rented out thru Maxwell Residences. The concierge service thru Maxwell House was excellent but there was the worst service at the SoHo House. We were told to drink our whole bottle of water we brought up to the pool or they would not give us a towel. This comes the day after we spent $300 on our pool bill. We didn’t realise they only wanted us to buy their a van Water, which is fine if that is the policy, but they were very very rude about it. The last day the elevators were broken. No one bothered to try and help us with our bags down eight flights of steps, didn’t tell the cab driver that was waiting in the lobby that the elevators were down and we were at a different place. Everyone just looked at us and was rude and offered no help.

We stayed in a corner unit on 7th floor. The unit was spotless, modern and provided everything needed. The rooftop infinite pool and bar setup on the 15th floor is world class with spectacular views looking over Zona Romantica and the ocean with a great wait staff. Plenty of sun or shade options around the pool. Can’t imagine a nicer rooftop setup anywhere! Easy walking distance to many restaurants, bars, shops and beach. The only negative is that road noise was so loud it made it impossible to relax and enjoy time on the beautiful patio outside our unit. Amazingly, road noise was almost non-existent around the rooftop pool and bar 8 stories above our unit. Our Concierge was very attentive and willing to help with anything needed.

The hotel and staff were excellent. The location is in walking distance to shops, restaurants and the beach. I will be staying here again.

The pool area was awesome. Service was great view was spectacular.

Really top notch

Nice rooftop pool

The place was awesome. We had a view of the bay and lots of things were close. Staff was great. I highly recommend staying here

Very convenient, staff is friendly, beautiful property, roof top bar is soooo nice, definitely coming back

We absolutely loved our stay here! We will be back.

Beautiful decoration and stunning infinity pool, with a lovely view from the beach and city.

The building is in front of a very busy street and it can be very disturbing for those with light sleep. You will be totally fine if you need a single bed, but if you have a family of 3-4, just bring your ear plugs and be happy.

Great pool area with a full view of the city and mountains. Very walkable to restaurants, bars, shops, and the beach.

great property

The view from the penthouse and the pool Area

The pool area needs more signs, the pool stairs need some lines, I fell because they were very slippery

Perfect everything’s

Amazing modern property with the most beautiful infinity pool I have ever seen The service was excellent and cleanliness were outstanding. The rooms were enormous with gorgeous layout and complete apartment like feeling.

One thing: the noise. This could be solved if they used double pane sliding doors but it’s too noisy to consider returning unless they fix this. Unfortunately. Because everything else is beyond perfect

Stunningly beautiful views from the giant windows. Great location and the rooftop pool is beyond amazing.

great fun and clean place. beautiful pool but very noisy on floor 2 where our bedroom is facing the garage and lobby.

Absolutely perfect vacation. The hotel was immaculate. Staff were friendly and helpful. Very safe, appreciated the extra steps to keep access to our floors/rooms limited. Check-in/checkout was easy. Having the option to stock our fridge before arrival was a bonus. View from the room was only surpassed by the pool.

My friends and I had an excellent stay during our quick weekend trip. We arranged for an airport pickup and they provided water and beer for our ride. (Tip: the driver is all the way outside the airport—do not fall for the transportation options just past customs!) Our room was beautiful and stocked with plenty of bottled and sparkling water for our stay. The pool is STUNNING and warm! We were allowed to have two additional friends visit and we all enjoyed the food, cocktails and excellent service. I’ll absolutely stay at Maxwell again. Thank you so much to our concierges, Damaris and Carlos!

great location and nice rooftop pool

The residence was beautiful! The rooftop pool was amazing! The negatives are the confusing elevator system and we could not enter our unit because the code wouldn’t work even after security tried to help, so we had to enter through bedroom sliding doors. The glass sliders in the main living area block out zero noise and it located on a 24/7 very busy street down the street from the hospital, so lots of ambulances. Also, there are no sidewalks on this busy street in front of the building, so you have to take a back staircase and go through a very skeptical area which is not comforting.

The People on site were friendly

The pool area is beautiful. The room was really beautiful and the balcony area was amazing. The apartment was well stocked.

Would've been helpful to have a map of the property bc it did take a bit to figure out the elevators and everything. The restaurant and bar closed really early. There was a very musty smell from the dresser drawers in the bedroom.

The place is in a good location. Close to restaurants. Beautiful views. The staff is very helpful and friendly.

Very noisy and rooms do not have any insulation. You can hear all the traffic from downstairs all night long. Minor repairs did need to be done to place. Beds are ok but not great. For the price I did expect more.

Over charged for drinks at the hotel bar by a lot and disputing with my credit card company