Parque del Ayuntamiento
Parque del Ayuntamiento, Cancún, Distrito 1, Mexico- Park
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Luxurious Accommodation with Top-Notch Amenities
Outdoor Swimming Pool and Sun Terrace
Indulge in relaxation at our outdoor swimming pool and unwind on the sun terrace while enjoying the tropical Cancún weather.
Gourmet Dining and Concierge Service
Savor an exquisite à la carte breakfast each morning and experience personalized assistance with our concierge service for a seamless stay.
Convenient Location and Shuttle Service
Located near popular attractions like Cancun Bus Station and just a short distance from the airport, our hotel offers a paid airport shuttle service for your convenience.
Experience the epitome of luxury and comfort at Pachamaya Suites, Wellness & Retreats. Book now for an unforgettable stay!
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Not allowed
Pets
Not allowed
Sleeps
Up to 4 guests
4 adults
Beds
Bunk bed (Variable Size), Queen bed (151-180 cm wide)
Room details
32 sqm
In-room amenities
Sleeps
Up to 8 guests
8 adults
Beds
8 Twin bed (90-130 cm wide)
Room details
33 sqm
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Bunk bed (Variable Size)
Room details
30 sqm
In-room amenities
Sleeps
Up to 3 guests
3 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
Room details
30 sqm
In-room amenities
Sleeps
Up to 6 guests
6 adults
Beds
2 Bunk bed (Variable Size), Queen bed (151-180 cm wide)
Room details
33 sqm
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
33 sqm
Pool View
In-room amenities
Sleeps
Up to 1 guests
1 adults
Beds
Single bed (90-130 cm wide)
Room details
33 m2
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
Double bed (131-150 cm wide)
Room details
33 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
33 sqm
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Una buona soluzione se si è di passaggio a Cancun e si vuole stare vicino al centro della città. La camera è pulita. Lo staff gentile.
La struttura è abbastanza datata e molto umida. Il soffitto un po basso e la stanza piuttosto buia. Mancano servizi come la macchinetta del caffè.
Ambiance de detente
On entend un peu la circulation des voitures mais nous reposons bien tt de meme
Hôtel très zen avec une très belle piscine et de supers massages. Très bons conseils du personnel
Quelques problèmes d’eau et d’eau chaude
Fantastische plek
Niks
Tutto
Nulla
Everything and everyone
Love the drinking water in the room
Beautiful & great location
Außerordentlich freundlicher Empfang. Die Zimmer sind super groß und schön. Die Lage ist top, zentral, aber dennoch ruhig. Der Poolbereich sehr angenehm. Das Personal sehr freundlich und hilfsbereit. Wären gerne länger geblieben.
Personeel was erg behulpzaam
Molto carina la parte della piscina e della jacuzzi. Inoltre hanno un ristorantino attaccato alla loro struttura molto bello e buono. Sono stato gentilissimi a darci le prese americane che non non avevamo
Purtroppo arrivati in stanza abbiamo dovuto richiedere gli asciugamani perchè mancavano, tra cui uno sporco. Idem le lenzuola e federe erano macchiate. Poca luce in stanza essendoci una piccola finestrella, e soprattutto è situato sulla strada quindi la mattina senti tantissimi rumori delle macchine che passano.
Domaćini su uslužni i pristupačni, unutar hotelskog prostora je pregršt zelenila, što hotel čini pravom oazom za opuštanje s vanjskim bazenom i jacuzzijem. Sobe su čiste i prostrane te lijepo uređene. Hotel pruža besplatnu vodu za piće i možete si skuhati kavu na recepciji u svakom trenutku. Kućni ljubimci su dobrodošli.
Sve mi se svidjelo.
Posizione ottima! Colazione buonissima ma un po’ cara. Il personale davvero molto gentile e disponibile e molto creativo il fatto di poter acquistare alcuni loro prodotti.
Servirebbero più spazi per depositare oggetti e vestiti, come armadi o appendini. La doccia fredda da migliorare e con poca pressione del getto.
Zeer vriendelijke ontvangst door het personeel! Alles hygiënisch en mooi zwembad.
Hotel was in a nice and quieter area, still with restaurants and shops around the corner, and close to pickup locations for tours. Room was clean and as described. Water in the room everyday, and hot water available at reception. Staff very friendly and helpful.
The property is a true gem, ideally located in the heart of the city, just a short walk from the bus station and surrounded by great restaurants. Everything was super clean, and the room was very spacious. The property also offers a wide range of activities. As a lovely bonus, the two dogs are absolutely adorable and make the atmosphere even more welcoming.
Sometimes at night, the noise from cars or people on the street was a bit loud and could be heard in the room.
Super chilled, nice vibe
N/A
The hotel is very clean and calm! All the staff are super kind and friendly and also to the doggy!
Nothing only if the shower head can be adjustable LOL
De liggen van het hotel zit perfect tussen het centrum en porto Cancun in. Ook het personeel was heel aardig en wou overal bij helpen. 🤩
Weinig kritiek punten, alleen een kleine badkamer met vervelend douche gordijn.
I didn't have the breakfast but the menu looked great. The location of the place was great, within walking distance of the beaches, and the local town square which has amenities and local food places. The room was great, staff were excellent and it even included a complimentary class which was really enjoyable.
The only minor thing I have was the work that was being done at the time which was quite loud during mornings and during the meditation class we had in the evening.
La taille de la chambre
Notre court séjour dans l’établissement a pris une tournure négative lorsque que nous nous sommes aperçues que quelqu’un de l’hôtel nous avait VOLÉ. Plus de cartes de crédit, plus de liquide, plus de bijoux. C’est une honte.
Personnel très aimable, souriant et accueillant. Chambre spacieuse, tout comme la piscine d’ailleurs. Très bon emplacement, à 5min à pieds seulement de la gare routière. Nous recommandons vivement !
Grande chambre, espace piscine très agréable Près du terminal de bus ADO
La amabilidad del personal. Al quedarnos 2 noches pudimos hacer una clase de pilates y nos dejaron usar la piscina despues del check out
La cortina deja pasar mucha luz seria fácil de arreglar poniendo un estor opaco. La cama son 2 camas individuales unidas.
Un bel accueil avec des informations et explications claires. Très bon emplacement à côté de la station de bus ADO. Hôtel très jolie et propre avec pleins d’activités proposées.
Un mini frigo dans la chambre. Mais sinon tout était parfait.
Que las duchas no tienen mucha presión de agua
Le calme et la beauté du lieu
צוות אדיב
תקרות נמוכות שיוצרות קלאוסטרופוביה. אין טלוויזיה בחדר. אין מיני מקרר בחדר. לא היה לנו מים חמים ולמים במקלחת היה ריח של חלודה או מתכת. בריכה שלא נראת כמו בתמונות. מיקום לא במלונות למי שמחפש חופשה, לא הבנתי למה אנשים מתלהבים ממיקום מרכז העיר. מבחינתי המחיר לא היה שווה את השהות.
Het is een rustige en spirituele sfeer.
Excelentes instalaciones, ubicación, atención, restaurante delicioso y servicio espectacular !
Nada, todo estuvo perfecto
The pool Is very nice. Big. Atmosphere in the hotel just breaths calmness and nature. Love it. Enough toiletries for all Stay .
Le calme de l'hébergement, une séance de sport incluse, le personnel très attentionné et souriant et la propreté de la chambre et de l'hôtel.
L'eau de la douche sent mauvais et malgré l'intervention de l'hôtel pour la réparer, cela n'a pas suffit.
Wir waren nur eine Nacht im Hotel, ich würde aber definitiv auch für mehrere Nächte buchen. Es war alles super. Sehr nettes, hilfsbereites Personal. Schöne ruhige Anlage. Man ist zwar mitten in der Stadt aber dennoch ruhig in der Nacht. Fussläufig zum Busbahnhof und viele Cafés und Restaurants in der Nähe.
It was a lovely property and very comfortable. Staff was very friendly and welcoming. I only stayed one night passing through but would absolutely stay again.
The property felt balanced, on brand, and the staff was friendly and helpful. The layout felt airy and open with the pool being the center of the space. The dogs at the entrance being a familial welcoming feeling and so does the incense. The location also felt safe and central.
Would have been nice to do yoga outside..
Le personnel était adorable !
Le lit était beaucoup trop petit
Fitness class in the beach and their pool area
Loved everything
It was ok Room doesn't have a door for the toilet so no pleasant..
Der Pool war gut, nicht besonders groß aber völlig ausreichend für die Größe des Hotels. Wir waren fast immer alleine. Das Personal war super freundlich und zuvorkommend.
Das Zimmer sah nicht aus wie beschrieben, das Bett war relativ unbequem und für zwei Personen schon recht klein. Das Bad war leider wirklich nicht schön und besonders die Dusche hat uns überhaupt nicht gefallen. Außerdem hat es aus dem Abfluss so stark gerochen, dass es im gesamten Badezimmer nach jedem Duschen nach Gulli roch. Ging man mit Socken durch das Zimmer (nachdem die Putzkräfte da waren wohlbemerkt!) Waren die Socken danach ziemlich dunkel von unten… lässt besonders bei dem Preis zu wünschen übrig.
El personal molt amable i la ubicació era estratègica. Repetiriem
Big room, lovely staff, clean facilities, good position, lot of good restaurants around
Nous avons adoré notre séjour au Pachamaya. L’accueil était très bon, le personnel très gentil et arrangeant. Nous avons check out à 12h et pu profiter de l’endroit et de la piscine jusqu’à notre départ pour l’aéroport à 16h. C’était très agréable. L’hôtel en lui même a une très bonne énergie, on s’y sent très bien.
Rien, tout était parfait
Clean, green, inviting. With very nice staff and a great pool. They let me stay a couple hours after check out. Would stay again.
Prices for spa were a bit steep. Sadly I also couldn’t make it to their yoga or other classes either as I was only staying one night.
La gentillesse du personnel, leur disponibilité et leurs conseils pour découvrir Cancun! Points supplémentaires pour les chiens si mignons de l'hôtel! La piscine est très belle ainsi que les espaces communs sont charmants.
Notre chambre était très humide, les habits ne séchaient pas. L'isolation n'est pas top, donc on entend absolument tout. La salle de bain n'était pas en très bon état, le rideau de douche p.ex. mériterait d'être changé.
Sa localisation à côté de la gare ado et du Ferry La chambre était grande et confortable
Je n’ai rien à dire vis-à-vis l’hôtel, nous sommes simplement restés une nuit de passage
Malgré notre court séjour d’une nuit on a été très bien accueillies part les employés. Avec un logement grand, propre et bien équipé.
Calme agréable et la gentillesse du personnel
Pas assez de prise dans les chambre, le lit pas de hyper bonne qualité
The staff was very nice and helpful! We felt a lot of hospitality and kindness 🙏 Everytime we needed something, they were willing to help us and respond our request. Wonderful! The swimming pool was very lovely at night. It was a relaxing time with quality. The hotel provided a free lesson so we took Rismo Latino. The professor was very friendly and we had fun with other guests! The room is very spacious and every morning the cleaning lady made it tidy.
The hotel is next to the road so sometimes we heard some sound but we didn’t care much.
Proximité de ADO Confort Environs
Terasz, központi elhelyezkedés, zöld kert.
Hangos a forgalom zaja miatt.
Läget, personalen
Rummet, Hotellets skick
The hotel is very nicely decorated. Pool and jacuzzi with a lot of sunbeds and all in a calm and beautiful environment. The staff was very kind as well!
Unfortunately we stayd only one night before our flight back to Europe, it was a pity because we could not enjoy extensively all the amenities of the hotel. we would definitely come back if we would be in Cancun again!
Le personnel est très agréable et sympathique on est bien accueillis. La chambre était grande.
Mais la chambre est mal insonorisée c’était très bruyant, le rideau ne me cache absolument pas de la lumière donc même la nuit c’était éclairé à cause de l’éclairage urbain. La salle de bain est vraiment petite on ne peut pas poser d’affaires dedans
Un piccolo hotel nella zona centrale di Cancún che ha soddisfatto pienamente le nostre esigenze di viaggio. Lo staff è tutto giovane e molto disponibile . L’atmosfera è rilassata e le camere sono ampie come spazi. Devo sottolineare la disponibilità e la cortesia dei ragazzi della reception che gestiscono l’hotel. Ci hanno aiutato ad organizzare i nostri Transfer di viaggio e ci hanno messo a disposizione un late check-out usufruendo dei servizi della SPA per poterci cambiare . Abbiamo scelto questo hotel per due volte e ci hanno sempre aiutato . Grazie per la vostra disponibilità e cortesia ♥️
Le tende delle finestre della camera potrebbero avere una doppia tenda , una più sottile per far entrare la luce pur mantenendo la privacy.
Sehr freundliches Personal, schöner Pool und einladendes Gesamtpaket.
Останавливались на пару дней, остались приятные впечатления. Номер просторный, чистое постельное бельё и полотенца. Каждый день была уборка. Персонал очень дружелюбный, администратор всё подробно объяснила при заезде. Сотрудники были отзывчивы по всем возникающим вопросам. Отдельно хочется отметить внутренний двор с бассейном и джакузи: удобные лежаки, есть зона для еды и столики, за которыми можно поработать. Wi-Fi работал нормально. Отдельное спасибо за рабочую зону, которую нам предоставили через дорогу. Для любителей кофе: очень вкусный кофе готовят в ресторане - соседняя дверь от входа в отель.
Из пожеланий: хотелось бы больше крючков для полотенец и одежды в ванной комнате.
Personal (haupsächlich Roy) sehr zuvorkommend, proaktiv und nett. Zimmer ist groß mit Klimaanlage. Angebot von Joga-Stunden.
Leichter Gestank im Zimmer von Abfluss, aber nichts schlimmes:) Fehlendes Kühlschrank im Zimmer.
Stanze grandi belle e pulite
Amabilidad del personal Lindo alojamiento
Nada
The check in staff was friendly, the lobby was cozy with incense burning. The yoga shala was lovely and offered a nice class. Bed was fine a little hard for me but typical for MX, bath products decent and everything was clean. I don’t have time for the pool but it looked nice too. Location is not very interesting but very convenient!
The he front desk person said luggage storage and use of the showers by pool wa an option after check out since my flight left at 5pm. I didn’t realize the shower was outside with no privacy or soap or anything so just keep that in mind of you intend to explore and then return to prepare for an evening departure.
Superbe cadre super apaisant jolie deco personne au petit sois et à l’écoute vraiment une sans faute tout étais au top
L’accueil sympathique, très grande chambre, le petit déjeuner à 370 pesos à côté.
Le bruit de la rue très present, le lit bien trop dur, l’eau presque inexistante au lavabo
Beautifully furnished rooms. Lots of natural and refurbished materials.
No tea kettle or coffee maker. No TV but I am ok with that.
Welcoming and calm atmosphere, perfect to relax and enjoy the green areas. Big rooms, having all you need and big windows. Good sleep (no noises like in many other hotels on the main streets) and good area to go for breakfast and nice little restaurants. Staff is great, helpful, with good suggestions. With two nights stay, you also get to join a yoga class for free! Best option in Cancun!
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
7.76/10Specific concerns about cleanliness noted, with reports of dirtiness and unpleasant odors.
Service
9.23/10Staff was noted to be accommodating and friendly in multiple reviews.
Location
9.27/10Multiple reviews mentioned excellent location near major transport hubs.
Room Quality
7.72/10Mixed reviews, with some mentioning comfort but noted issues like noise levels and lack of amenities.
Amenities
7.25/10Lack of basic amenities in the room was pointed out.
Value for Money
8.21/10Value perception seems okay, but some complaints about what is included in the pricing.
Food and Beverage
7.76/10Some feedback regarding breakfast quality and availability.
Overall Experience
8.43/10Overall sentiments are positive with noted enjoyment despite some issues.